SUMMARY:

• High - integrity, detail-oriented professional with over 20 years of experience in areas of Health IT working in the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) and commercial arenas.
• Exemplary interpersonal skills coupled with a proven, demonstrated ability to thrive in a direct-report relationship and within a team.
• Self-starter commended by employers for initiative, teamwork, leadership, job knowledge, amount and quality of work accomplished, and ability to adapt to any environment.
• Extensive experience in test management tools such as HP ALM and Quality Center.
• Expertise in creating test cases/scripts, test plans as per specifications and requirements
• Experience in gathering and documenting business requirements, functional requirements and creating use cases.
• Experience working in an agile scrum environment.
• Performed manual and automated testing on client-server and web-based applications.
• Experienced in performance testing, functional testing, system testing, smoke testing, integration testing, GUI testing and regression testing using both manual and automated testing tools.
• Good experience in using SQL queries to interact with SQL Server and Oracle, DB2 databases.
• Good knowledge of internet/web technologies. Good exposure to XML and HTML.
• Expertise in defect tracking and reporting using Test Director/HP Quality Center, and HP ALM.
• Experienced in definition and implementation of process improvement projects using Six Sigma methodology.
• Excellent written and oral communication skills.
• Excellent problem solving and analytical skills for understanding business requirements.
• Self-motivated professional with excellent customer service and organizational skills.

TECHNICAL SKILLS:

Defect Tracking Tools : Test Director, HP Quality Center, HP ALM, Bugzilla, Jira, ClearQuest

Testing Tools/Test management: QTP, UFT, SOAP UI, HP QC, DOORs, ALM, LoadRunner, Selenium WebDriver, Neoload, JMeter

Languages/Scripting: SQL,VB script, C++

Web Development: HTML, XML, SharePoint, Microstrategy BI Tool

RDBMS: Oracle,DB2, SQL Server, MS Access

Version Control: Rational(IBM) Clearcase

OS: Windows, Unix, Mac

Browsers: IE, Mozilla Firefox, Chrome, Safari

Monitoring Tools: SiteScope, DynaTrace, OPTNet

Application/Web Servers: Weblogic, WebSphere

Microsoft Tools: MS Word, Excel, PowerPoint, Visio, Project

PROFESSIONAL EXPERIENCE:

Confidential

Performance Test Engineer

Responsibilities:

• Serve as software tester and performance tester at the Centers for Medicare and Medicaid Services (CMS) in Woodlawn, Maryland.
• Create test cases for various applications pertaining to the Affordable Care Act / Physician Value. Imported test cases into Quality Center. Ensure all test cases are mapped to a requirement.
• Use Quality Center to ensure test/requirement coverage and defect tracking and reporting. Configured automated scripts to run from within Quality Center.
• Create automated scripts in UFT to generate test data for performance testing.
• Create automated LoadRunner scripts for use in Performance / Load testing. Conduct Performance and Load testing.
• Prepare and filed Final Test Summary Reports and Daily status reports.
• Create numerous test cases and conducted manual tests
• Develop SQL scripts to validated data integrity in IBM Data Studio SQL for back-end testing.
• Works collaboratively and proactively with QA team, Development scrum teams and others to design and develop effective automation solutions, troubleshoot issues and resolve defects.
• Analyze software defects, conduct weekly defect triage meetings with development.

Confidential

Performance Testing SME

Responsibilities:

• Serve as internal escalation point for testers working on CMS Health IT projects.
• Provide LoadRunner technical support on projects such as EIDM, NLR, esMD, ACA, and OnePI
• Coordinate and consult with several projects to understand the specific needs of each area.
• Assist in the interview process for selecting performance engineering applicants and provide recommendations.
• Use Selenium WebDriver to develop automated test scripts.
• Develop whitepapers on testing best practices.
• Review work products and deliverables by conducting Peer Reviews and Group Reviews.
• Perform evaluations of software testing tools and provide recommendations.
• Develop internal ASTQB Training Program and assist employees with obtaining certifications.
• Support individual delivery teams during test execution and review evidence files.
• Assist in preparing testing artifacts, such as Test Plan, Test Strategy, and Standard Operating Procedures.
• Coordinate with the technical writing and Quality Management teams to ensure the quality of documents adhering to CMMI standards.

Confidential

Performance Test Lead

Responsibilities:

• Developed a structured approach to performance testing of CMS’s Solaris 10 Application Migration in a multi-tier environment, which involved more than 25 applications including IACS System Optimization, PECOS, DBIDS, and NLR.
• Trained performance test staff of 5 on LoadRunner 11 - http, and web service protocols.
• Received Lockheed Martin SRA Team Achievement Award for Performance Testing.
• Developed Standard Operating Procedures.
• Serve as site admin for Quality Center.
• Executed several LoadRunner proof-of-concepts on Flex, AJAX/TruClient and Siebel products.
• Developed automated testing scripts using HP Virtual User Generator (VuGen).
• Designed and executed performance test scenarios using HP LoadRunner Controller software.
• Developed SharePoint site for the storage of test results and script versioning.
• Upgrade, configure and provide system administration for HP LoadRunner and Quality Center.
• Coordinate tuning exercises and work closely with application developers and multiple functional areas to resolve performance related issues.
• Conferred frequently with project managers, developers, and customer care and help desk specialists to resolve software and testing issues.
• Monitored performance of web, application and database servers using CA Wily and HP SiteScope.
• Analyze performance testing results using HP LoadRunner Analysis tool.
• Developed performance test plans.
• Wrote test execution and reporting process guide.
• Evaluated test tools including LoadRunner and Silk Performer.
• Setup and supported the performance test environment at the CMS Integrated Testing Facility (ITF).

Confidential

Desktop Engineer

Responsibilities:

• Served as lead engineer and primary point of contact for trouble tickets escalated.
• Created software images for desktops, laptops, and stand-alone workstations.
• Test the Master Software Image (MSI) and develop remediation plan.
• Created software images for desktops, laptops, and stand-alone workstations.
• Test the Master Software Image (MSI) and develop remediation plan.
• Test software being proposed for rollout to individual users.
• Develop test plans for MSI and single package rollout.
• Upgraded disabled users from Windows 98 to Windows NT and provided support for specialized software such as, JAWS and Dragon Naturally Speaking.
• Analyze and implement NIST system administration security requirements and test new configuration.
• Lead engineer for Windows testing and compatibility issues, developed test plans and worked with testing teams to insure compatibility issues were addressed.
• Team lead for Blackberry support project of 350 Blackberry users.
• Developed Blackberry policies and procedures for large projects.
• Communicate with vendors such as Unysis, Verizon, Nextel/Sprint and Cingular to test and troubleshoot Blackberry issues.
• Developed Blackberry Pin-to-Pin procedures for crisis management.
• Responsible for weekly reports involving Blackberry issues, configurations and concerns.
• Troubleshoot and test VPN laptops during VPN software rollout.
• Provide desktop support services for Windows XP desktop.
• Test new releases of desktop software prior to rollout.
• Responsible for updating and closing trouble tickets using the Remedy Action Request System.

Confidential

Network Integrator

Responsibilities:

• Installed and configured new workstations, printers and other peripherals.
• Assisted in troubleshooting LAN/WAN network communications.
• Installed and configured hardware and software.
• Traveled to New York, Philadelphia, and Washington, DC for installation of workstations at CMS Regional worksites.