SUMMARY:

• Dynamic Quality Assurance Leader with a professional experience of 13+ years.
• Highly self - motivated, result-oriented, organizational skilled with proven record of significant and successful contribution in Quality Assurance management leadership roles in global organization
• Demonstrated track record of successfully owning, leading and providing direction to the team in Testing Centre of Excellence (Develop and maintain Quality Management Plan, Process Implementations/Improvement, Metrics dashboard, Test Optimization, Test strategy/Plan definition for Functional (System and SIT testing) and Non-Functional testing in SDLC for Water fall & agile projects)
• Managed team of Automation engineers, Performance testers and Manual testers and support them to create and execute multiple products
• Partner with Client, Dev & Business Leaders and build strong relationships through proactive communication and transparency
• Remove internal and external impediments for the team and monitor team progress daily. Identify opportunities for the team to improve incrementally
• Partner with the Product Owner and project sponsor to ensure the product backlog and requirements has clarity for direction, and maximizes business value
• Be a Coach for the Team, helping the Team to execute projects in Scrum and Water fall framework
• Key strength in client, Senior executives (Directors and VPs) and stake holder’s relationship management and development
• Experience establishing Test Environment, Data Management, Enterprise Regression and Non-Functional testing (Automation, Performance, Cross browser) capabilities
• Key Strengths in setting-up and coaching high performing team and managing Employees and Vendor resources team globally across different geographical locations and providing clear vision
• Delivered estimates for the projects and monitored budgets to track and approve cost
• Managed complex program/projects/capability with a budget and staffing of more than $6.5 M
• Managed and provided direction to a team of 100 + with 35 team members in the US and 65 team members from offshore and kept the team motivated with conducting skip level meetings
• Recognized for Owning and delivering approximately 700 + projects on-time within budget

TECHNICAL SKILLS:

Tools: Callidus TrueProducer, Callidus TrueComp, Documaker, Remedy, HP Quality Center, Rational ClearQuest Microsoft Cobol, DB2,ORACLE, JCL, UNIX, Basic Unix shell program, TrueProducer, Teamworks, Mercury Quality Centre, Control M, Clear quest, QTP, Sales Force, MS Office, Visio, LAWSON, CRM, Documaker, Polarian, Service Now, Jira

RDBMS: SQL Server 2005, SQL Server 2000, Oracle 11g

ETL tools: Informatica PowerCenter 9

Delivery Model: Waterfall model, Agile development, and Iterative

Domains: Insurance, Banking, Retail

Project management experience: Engagement Management, Portfolio Management, Resource planning, New project/program assessments, Proposal preparation, Pricing, budgeting & financials, Client relationship building, and Change management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Engagement Manager Quality Assurance

Responsibilities:

• Responsible for Engagement Relationship and Owning Test Management for Allianz Life
• Responsible for project planning, identifying requirements, developing test plans, managing project budgets, building project schedules, determine and communicate resource requirements
• Responsibilities includes owning and leading Testing Centre of Excellence activities (Develop and maintain Quality Management Plan (System and SIT), Process Implementations/Improvement, Metrics dashboard, Test Optimization, Test strategy definition for functionl (System and SIT testing) and Non-functional testing in SDLC for Water fall & agile projects)
• Work in collaboration with the Project managers and provide requires staffing for the projects as per the estimations for both water fall and Agile projects for testing internally and externally developed applications
• Provide continuous support to project managers and get feedback on QA resources during the project and mentor the team members
• Identify tools and processes to retain the knowledge within the organizations (Cross training, Knowledge repository ect…)
• Established and provided directions to the team on key strategic initiatives (Enterprise Regression streamlining, Environment Coordination, Test Environment and Test Data Management, Regression Suite Update, Optimization, Product testing strategy) and bring in industry best practices
• Conducted regular Governance meeting and workshops with senior executives (Directors & VPs), created presentations using PowerPoint for the meetings and workshops
• Meet with the business and development partners regularly, coordinated and communicated project status, issue and risk on time
• Actively Involved in interviews and hiring processes and provided feedbacks and hired rightly skilled resources and built a strong Employee and Vendor team
• Coordinate and communicate System Integration testing and vendor partner testing between multiple teams and vendor partners
• Provided strategy to up skill team for increased agile adoption through lean, shift left techniques
• Despite multiple changes in project schedule (Code delays, Environment issues and Show stopper issues), proactively identified the risks and issues, came up with a mitigation plan and constantly communicated with project team and higher management team on time
• Effectively used and supported team to use various communication methods (Daily stand-ups, emails and status reports) and communicated upfront on any potential resource impacts/delays, which supported all key initiatives and delivered all projects successfully

Quality Assurance Program Manager

Responsibilities:

• Responsible for Owning, Leading and Managing the Quality services program
• Provide all required support in creating test strategy, metrics, test plans for functional and Non-functional testing and owned high quality delivery to closure
• Coordination with Vendors, Onsite, and Offshore team’s members regularly. Used various communication methods (Daily stand-ups, emails and status reports) and communicated upfront on any potential resource impacts/delays, which supported all key initiatives and delivered all projects successfully
• Own and Manage execution against an aggressive but achievable project plan and ensure program milestones and deliverables are met as per standards
• Cross trained resources between applications, to ensure resources were leveraged efficiently to support project demand. kept the competency metrics up to date
• Brought in Automation Readiness program to upskill team in automation, 50% of the team have been upskilled to create automated test cases for Agile projects
• Reduce Resourcing related challenges (demand, visa) and mitigate risk proactively
• Continuous focused in improvements and innovation to improve efficiency and reduce cost
• Created portal and encouraged team to create and Share best practices & lessons learnt
• Provided consulting and lead DCC (Data center consolidation) Program, created a centralized test approach and strategy for (Functional, Performance) testing. Detailed approach was created to migrate 125 + application to new data center
• Created automation road map for IM project and involved experts and setup a UFT hybrid framework for web automation
• Responsible for setting-up Enterprise regression practice (Process, Regression test strategy, Test plan, metrics) and Supported 35 + business critical applications monthly
• Meet with Allianz Leadership team weekly and provided a weekly report on project progress and discussed on the prioritizing projects in pipe line
• Responsible for Setting-up Test Data Management TDM team and provided all required support to refresh the data bases in lower environment
• Collaborated with business and Dev partners regularly to identify any Issues/ Risk and report in early phase and developed a strong relationship
• Responsible for managing the LCA Non-work flow transformation team and delivery of the project from onsite
• Prepare detailed effort estimates and project plans, prioritize and allocate work to the LCA transformation team
• Responsible for conducting interviews and hiring right skilled resource and building a strong performing team both in the US and offshore
• Performed appraisal for team members, provided feedback and professional directions in carrier
• Conducted regular one on ones and skip level meetings with the team and kept the team motivated

Project Manager

Responsibilities:

• Responsible for owning and managing Lawson and Mainframe Technical and Testing team at Onsite
• Responsible for preparing detailed effort estimates and project plans
• Responsible for prioritizing and allocate work to the Lawson and Mainframe team members
• Responsible to keep the environment stable and in sync with production
• Coordinated Projects and Production Support activities with the onsite and offshore team
• Responsible for creating and publishing status reporting to Target higher management
• Proactively identify and implement solutions to existing interface issues
• Preparing and reviewing IT process documents for the project
• Performed Risk management by Identifying potential risks in the project and provide mitigation plan
• Provided guidance to project team on technical issues
• Performance appraisals for the members in team

Quality Assurance Project Manager

Responsibilities:

• Responsible for managing the FCTE (Functional Controlled Test Environment) team
• Identify potential risks in the project and provide mitigation plan on time
• Proactively identify and implement solutions to existing or potential production issues
• Perform project Reviews, Issue escalation and resolution
• Provide guidance to TCS project team on technical issues
• Preparing financial control flow and processing documentation for Sarbanes-Oxley IT Audit (SOX).
• Responsible for preparing and reviewing IT process document
• Performance reviews for the members in the FCTE offshore team

Team Leader

Responsibilities:

• Lead and provided directions to other team members
• Ensure all the requests done at offshore are delivered in time
• Ensured coding and testing is performed as per the requirement
• Create detailed test cases and execute test cases
• Manage defect management and track defect to closure
• Publish testing status reports
• Coordinated with onshore team daily and provided status updates

Team Member

Responsibilities:

• Responsible for Interacting with business users and create the System Document
• Understanding the specifications sent by onshore team
• Estimation of the required time and resources
• Scheduling and planning the activities as per the estimation
• Create detailed test cases and execute test cases
• Manage defect management and track defect to closure
• Create project closure documents