OBJECTIVE:

Responsible Software Quality Assurance Analyst or Engineer position testing, managing and leading QA teams.

SUMMARY:

• A self - starter and self-motivated QA Analyst or Engineer with a broad mix of in-depth knowledge, skills, and experience in software quality assurance, testing methodologies and project management.
• Experience in working for both established corporations and growing startups.
• Work effectively in leading, managing, and directing Project, QA and Development teams and performing hands-on testing with fast bug-found rate resulting in on-time and high quality releases.
• Solid experience in testing cloud, SaaS, IaaS, PaaS, web-based, e-commerce, business, sales, marketing, contract, finance, order, billing, invoicing, accounting, enterprise, management applications, email messaging products, auctioning software, academic, advertising, media, ERP, CRM, HCM, and SCM applications.

TECHNICAL SKILLS:

Languages: JAVA, C#, .NET, Ruby, PHP, HTML, XML, JSP, JavaScript, REST, JSON, SQL, UNIX Shell Scripting, Pascal, Cobol, REXX, DCL, Segue 4Test; ColdFusion, Servers & Apps Tomcat, Apache, IIS.

Test Automation and Tools: Borland/Segue QA Partner & Silk, HP/Mercury TestRunner/WinRunner, AutomatedQA TestComplete, Selenium, QuickTest Professional (QTP), RadView WebLOAD, JMeterGrinder, VMware, Splunk, Lyris/Sparklist, QlikView, ScoreCard, Eclipse.

Operating Systems: UNIX (Sun Solaris, AIX, Pyramid OSx, AT&T), Linux (Red Hat, Ubuntu, Mandrake), Windows 95/98/2000/2003/ ME/NT/XP/Vista/7/8, OS/2, MacIntosh OS, DOS, VM, HP MPE.

Databases: Oracle, MySQL, OS/2 RDBMS, MS Access, SQL Server - DB Tools SQL*Plus, SQL Developer.

Hardware: PCs, Sun SparcStation, SunFire, SunV215, SunE10K, NCD, MacIntosh, iMac, DEC VAX, HP 3000, Pyramid MIServer, Set-Top-Box.

PROFESSIONAL EXPERIENCE:

Sr. QA Engineer

Confidential

Responsibilities:

• Work in Oracle Applications Lab ( Confidential ) where ALL Oracle Enterprise and Business Applications go through enhancements and customization for Oracle and for Customers with thorough final testing before deployment in Production for external and internal Customer Satisfaction.
• To name a few of All Oracle applications tested daily in the Lab that I am engaged in testing are:-
• Lead, Opportunity, Quoting (WebQuote, CPQ Classic and Jet), E-Business Suite (EBS), Onboarding, Subscription Plan Management (SPM), Provisioning, Deal Approval System (DAS), Customer Email Acceptance, Global Single Instance Test Environments (GSI), Order Management, Ordering Document Generation, Contract, Metered Service Billing, Invoicing, Account Receivables, Posting General Ledger, Deal Registration, Incentive Compensation for Sales Reps, etc.
• Online Store: Cloud Store, Direct Store, Partner Store, Franchise Store, Internal Store, My Store, CPQ-to-Store, Shopping Cart, Credit Card Payment, Customer Email and Account.
• Core HR, Global HR, Compensation and Benefits, Reports, Basics, Team Talent Overview and Review, Talent Profile, Skills and Qualifications, Personal Information, Payroll, Time and Labor, My Team, Manage Non-Billable Contractors, Engage a Contingent Worker.
• MOS Customer Support application for internal Customer Support personnel and Customer Self Service and Dashboard application.
• Intercompany Money Transfer (internal banking system), Fixed Assets, Procurement, Projects, Cash, Account Payables, Expenses, etc.
• Beginning of Test Cycle, all parties attend Transfer of Information (Training Sessions) by Development. During Test Cycle, QAs generate Daily Test Status Reports and attend global Daily Bug Triage Meetings for QA, Development, Project, Business and Management.
• Automation Tools - OATS (internal auto tool), DART (internal auto tool), OpenScript (internal auto tool), Selenium, Eclipse, TestNG, Robot, Visual Studio, etc.
• Development of Test Plan and Test Cases using internal Oracle Test Manager (OTM), JIRA and Confluence tools, and execute all Testing Methodologies including at least unit, functional, regression, end-to-end, automation, performance, etc.
• Development of PowerPoint slides for Transfer of Information and Training Meetings.
• Ongoing process to migrate all On-Premise Servers to Cloud framework.
• Service models include SaaS, IaaS, PaaS, etc.
• Massive efforts to integrate ongoing Oracle acquired companies’ products and technologies with existing products and technologies.
• Continuous quest and search for industrial tools and standards to be more efficient and effective in testing.
• Manage, Lead and Collaborate with 1 or 2 QAs at HQ in US, 60 QAs in Bangalore, Hyderabad, and Pune in India, and 10 QAs in Guadalajara, Mexico.
• Development uses Agile Methodology, JIRA and Confluence tools for Scrum, Sprint, and Stories.
• Release Cycle shortened from Quarterly to Monthly and Bi-Weekly.

QA Manager

Confidential

Responsibilities:

• Created QA Department and implemented QA Processes and Procedures.
• Designed and developed Test Plans, Test Cases, and defined Testing Methodologies for each release.
• Sole QA to test the following concurrent MIS projects: 1. Salesforce.com - CRM and ERP enterprise application for Sales and Marketing, Finance, Service Desk and Support Ticket Systems. 2. WorkDay - HCM and HR application for Confidential Sites in multiple States, Manger Self Service enhancements, International HR application development for local labor law and practice, leave of absence policy, remuneration, currency, relocation, etc. for Confidential Offices in several Continents. 3. iCIMS - HR job posting, resume, talent tracking, and recruitment. 4. Salesforce Work.com - HR performance management application for assessment, appraisal, achievement, recognition, and reward. 5. Finance application, including FinancialForce, Business Computer Centre ( Confidential ), IntAcct, AppNexus, Confidential (Currency Exchange), Oracle database, etc. components, to provide Tiered Pricing, Pay As You Go, Contract, Billing and Invoicing, etc. for Confidential and Customers. 6. Business Intelligence tool and volume data for analytics and strategic planning. 7. Other Miscellaneous MIS applications - Coupa for procurement, expense, budgeting, and inventory mgt, Box.com for file storage, sharing, and collaboration, HP Quality Center, Atlassian Confluence, etc.
• Architected automation framework and developed automation with Selenium.
• Released projects on-time and in highest quality with customer satisfaction.
• QA of Confidential Marketing applications and products.

QA Manager

Confidential

Responsibilities:

• Confidential develops a brand new project Confidential Cloud Business Applications (DCBA) offering SaaS and Integrated CRM solutions for small to medium businesses.
• Technology for development includes Cloud (Private, Public, Hybrid, Service, Virtualization, etc.) in Rackspace and EC2, Eloqua for user tracking, Pentaho for Dashboard, Business Intelligence Analytics, Persona, and Zuora.
• Architecture includes Multi-Tenancy, Security, Single Sign-On, Just In Time, MySQL Database, JRuby for UI.
• Infrastructure design to safeguard from Denial of Service, Memory Leak, Disaster Recovery, Data Loss, Volume of Concurrent Users, and Service Level Agreements.
• Project uses Boomi Connector and Widget to integrate DCBA with Salesforce.com (Enterprise, Professional, Group Editions and License Management Application), Intuit’s QuickBooks Online and Enterprise Software, Microsoft Dynamics Great Plains and NAV, NetSuite, SAP Business One, Sage Accpac and MAS ERP.
• Develop QA and UAT environments from scratch including evaluation and selection of Bug Tracking Databases - Trac and JIRA, Selenium for Automation, JMeter and Grinder for Performance.
• Design Test Plan and Test Case templates, develop Test Plan, Test Cases, and develop automated Test Suites to run Firefox, IE, Chrome, and Safari browsers on Windows Vista, XP, 7, 8, Linux (Redhat, Ubuntu) OS.
• Project uses GitHub for Source Control and Jenkins for Build. Design and develop automated Continuous Integration Build Process from Build to Build Acceptance by automated regression suite.
• Sole QA to test milestone releases with defined testing methodologies in Test Plan and Test Cases, verify weekly content updates by content provider - Native Instinct (NI), and text by Technical Writer.
• Conduct Test Plan, Test Cases, Design Review Meetings, and Bug Triage Meetings.

QA Manager

Confidential

Responsibilities:

• MediaZone is an internet/web-based Media Company for Sports, News, Movies, TV, and Music Entertainment that offered multiple channels with web portals of RugbyZone, KuduClub, IndyCar, Motocross, and ChinaPortal.
• Manage, lead, train, plan, build, mentor, hands-on testing, and assign tasks on a daily basis to onshore QA Team in San Carlos and offshore QA Teams in Bangalore, India and Beijing, China to test 5 web portals and about 20 concurrent products, projects, and in-house tools from global development sites in U.S., China, South Africa, and UK.
• Test GUI and backend with Tomcat, Apache, Oracle database, News, Media Servers, and Network of the Java and C# .Net web-based application with components such as Previews, Highlights, Watch Online, Watch Live, Video on Demand, Downloads, Promotion Code, Pay Per View, Package, All Access Pass with embedded and integrated players provided in the sites such as Windows Media Player, Flash Player, TVU Player, and functionalities include Registration and Purchase with Credit Card, Advertisements, content, links, Editor’s and Publisher’s functions, etc.
• Testing methodologies include Blackbox, Whitebox, JUnit, NUnit, API, Load and Performance, QTP for Automation, and activities to install and push builds. Perform Load and Performance Test using Grinder.
• Development methodologies include Agile/Sprint/Scrum.
• Implement and constantly improve on QA processes and procedures, evaluate automation tools and develop automated regression suites.
• Design PRD, Test Plan and Test Cases templates and develop Test Plan and Cases for releases.
• Assist in Sales Events and Trade Shows to increase Registration and promote Sales.

QA Manager

Confidential

Responsibilities:

• The former Liberate Company acquired by Confidential International to develop digital video, IPTV, Video and DVD on Demand, middleware for Set-Top-Boxes and Servers Suite for broadcast TV. Projects use Confidential and Confidential architecture.
• Before acquisition, QA was down to one Engineer. After acquisition, hired to rebuild QA team and implement processes and procedures for Testing, Build and Release, to test Company’s 10+ legacy and new products with frontend’s Set-Top-Boxes and backend’s Servers Suite, Contents, Database, and Headends, each product has a monthly release. Set-Top-Box Testing includes kernel, image, porter, bootloader, firmware, middleware, software, and hardware verification. Servers Suite Testing includes Command, Proxy, Security, Transcoder, Datapoint, Mediacast, TVInfo, and other vendors’ Servers.
• Confidential Emulators on desktop. Develop Test Plans for all products and active participation in hands-on testing. Automation developing with in-house tool Webmation. Develop Release Notes, ReadMes, documentations, and package files for releases. Communicate with other Company sites, manufacturers, vendors, and customers in global locations. Hands-on Manager.