SUMMARY:

• I have been increasing software test quality for over 20 years.
• My background includes several B2B and B2C verticals such as hospitality, supply chain management, medical benefits management, POS systems, consumer credit and security, entertainment and custom web design for desktop and mobile devices.
• My current career level is a Software QA Manager and I wish to continue down this path in my next employment opportunity.

TECHNICAL SKILLS:

• Agile
• Scrum
• SDLC
• Waterfall
• SDLC
• ETL
• Testing
• Manual Testing
• Jira
• SaaS
• Testing e - commerce
• Testing
• Quality Center
• SQL Language
• Mobile Testing
• OWASP
• Security
• Traiined
• API Web Service
• Testing
• Mobile Device Testing
• Browser Compatibility Testing
• Test Rail
• Fiddler
• PCI
• Testing
• POS Testing
• B2B
• B2C
• TFS
• Confluence
• UNIX/
• Linux
• SQL
• Server
• Trello
• SDLC Software Suites
• Mercury/
• HP Tools ALM .
• Jenkins

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Reorganized a chaotic demoralized QA team that had no direction or strategy into a better organized process oriented department.
• Greatly increased the quality of our releases which was an ad-hoc testing process before my arrival into an organized testing process with purpose and lowered risk.
• Supervised our QA process across multiple overlapping projects with multiple QA resources and deadlines locally and remote.
• Worked closely with automation team to provide strategy and vision for a brand-new test automation suite using Cucumber, Selenium in JAVA.
• Instructed overseas QA resources in India and Europe, providing feedback on quality of work and providing project assignments, while raising expectations and goals.
• Documented multiple processes in Confluence to communicate expectations to all IT resources and stakeholders and then shared these processes in QA meetings.
• Provided testing metrics for regression testing and automation progress for IT Directors and executives in Go/No-Go meetings.
• Wrote test strategies for the QA department and for external services such as crowd-source testing.
• Provided vision and expectations for sprint work such as test planning, traceability, test case strategies and test regression suites from lower test environments to production.
• Raised expectations of the QA Department to our company officers by communicating areas of improvement, making recommendations/plans followed by executing such plans.
• Responsible for overall testing approach of all web based and mobile applications over at least four different development sprint teams.
• Improved the happiness of our Customer Service department by providing them a process with direct communication with the QA team and running a bug triage meeting so high priority customer tickets get addressed more quickly.

QA Manager

Responsibilities:

• Highly responsible for QA process improvement and roadblock removals to our software releases from an overall strategic and/or tactical perspective. Often times done by me individually but also in a collaboration with other department heads.
• Collaborated with other department heads when creating and improving the IT departments Agile Scrum process.
• Attended IT wide certified 2 day Scrum training course.
• Worked with onshore and offshore automation team(s), providing them with training, test case creation and guidance.
• Worked closely with direct reports to improve team and individual moral and to focus on individual and team related long/short term goals that they could be proud of. This is done on semi-annual reviews but also throughout the year.
• Manually hands on tested most of our applications, frontend, backend including XML APIs, backend jobs, Relational DBs and ETL packages using SQL.
• Functioned as an SME for most of the company's products, mentored direct reports by engaging in test case reviews to promote accuracy and find test gaps.
• Mentored individuals who were on the verge of quitting or getting let go and made them into a star or taken direct reports to the next level of their careers.
• Provided training courses to new and veteran employees on department goals and processes.
• Made business decisions on code deployments to production while weighing needs versus risks.
• Worked closely with DBAs, Ops and other departments to find ways to improve our development and testing environments.
• Worked closely with offshore testing personnel. This not only includes individual third party IT departments but also through “In the Wild” testing partners like Applause.
• Implemented an SME documentation program to help cross train new and veteran QA employees and use such programs to identify some annual goals for individuals.
• Ran defect triage meeting for our product owners and product support teams to identify and prioritize their needs.
• Volunteered to take on projects, fixes/testing needs that I know would deter my teams sprint progress.
• Proactive in investigating and discussing issues during testing, including issues found during test or in production. Then looking for root cause and adjust testing strategies accordingly.

QA Team Lead

Responsibilities:

• Manual testing of all products and services of the organization becoming an SME in almost every product vertical of the company. This included a heavy understanding of all features, functional behaviors and business rules.
• Tested UI compatibility across multiple OS and browsers including mobile devices and native apps.
• Executed automated security tests using Acuentix security software to meet PCI specification.
• Attended and provided feedback during Scrum Grooming, Planning and Retrospective meetings.
• Coordinated with test automation teams in identifying tests case for automation, setting up automation schedules, requirements and analyzing test results.
• Responsible for coordinating testing for daily and bi-monthly releases of all marketing and business related product applications, sticking to a strict policy of processes in a high pressure fast paced environment.
• Worked closely with PMO, Dev Managers and business personnel to communicate test status, risks and issues.
• Worked closely with testing personnel to gather an understanding of testing requirements Stories and review test plan/cases.
• Regularly stepped in to perform testing needs on projects for other QA staff should they be out sick or just running behind on projects when deadlines were threatened.
• Stepped in as acting QA Manager on many occasions to attend strategic meetings, make decisions and deal with problem solving events.
• Worked on projects developed in an Agile environment using ASP.NET technologies utilizing SQL and browser based interfaces.
• Provided semi-annual reviews to QA Analyst under my guidance.
• Tested and released projects daily to production in a timely fashion to ensure constant revenue for the company.
• Worked closely with business/marketing personnel to understand business needs/rules and requirements and to get approval for all projects before production releases.
• Vastly improved the Marketing departments trust in QA through constant communication and transparency into our testing methodology and defect reporting.

QA Test Lead

Responsibilities:

• Used TFS for test case creation and execution, requirements/user story creation and tracking.
• HP QC for test case creation and execution
• Manually tested payroll and POS systems
• Manually tested mortgage based data storage systems

QA Consultant

Responsibilities:

• Directly responsible for all testing efforts in ASP.NET,C#, Java, AJAX projects from test planning, creation and execution throughout a Scrum SDLC.
• Used TFS for load, performance and automation web browsing testing initiatives.
• Provided documents and presentations to discuss best practices for QA software development.
• Managed and executed automation suite for base product. Included identifying test cases for automation to suite setup and construction based on best practices. Utilized Microsoft team test for test scenarios and load testing. Also utilized Firefox Selenium.
• Investigated other automation options with hands on use of Test Complete, QEngine, Selenium and Silk Test.
• Created Risk Analysis documentation procedures.
• Providing QA assessments/audit of current procedures and making recommendations for improvement.
• Involved in different aspects of the SDLC including client requirements interaction to client testing relations.
• Worked closely with clients to manage defect and issue resolution. This includes resolution of defect in staging and production supported environments.
• Administrator and Manager of the defect tracking software, including oversight of process changes required on a per project basis.
• Training and managing of new IT professionals to assist in QA/QC expectations and processes.

Quality Assurance Engineer

Responsibilities:

• Manual testing of enterprise level push security software

Director of Quality Assurance

Responsibilities:

• Managed the quality assurance practices and procedures for all products through software testing life cycle.
• Major contributor in the creation of the SDLC ranging from requirements gathering to test case creation while providing traceability.
• Managed level 2 customer support issues for clients found in production environments.
• Managed/Triaged software defects and customer related issues in defect tracker.
• Interviewed and hired testing personnel including giving performance reviews.
• Provided weekly and sometimes daily project status reports to everyone from peers to the CEO.
• Mentored direct reports and peers on product knowledge including cross department employees.
• Implemented a training program for all technical service departments for new and veteran employees, improving the quality of our company.
• Tested in Windows 2000/XP and UNIX platforms including AIX, HPUX, Sun, Linux RedHat and SUSE Operating Systems.
• Performed command line testing using grep commands, editing files, command line FTP and command line SQL connection queries.
• Integration tested with relational databases including Access, SQL Server, Oracle, Informix, DB2 and MY SQL.
• Tested core product though official interoperability tests for AS2 and AS1 against other competing products. High visibility projects.
• Tested several methods including automation, load/stress, manual, negative, system, regression and integration testing.
• Created testing timelines and resource allocation documents.
• Performed full reviews of business/technical/functional requirements and made recommendations for changes.
• Awarded Employee of the Month for October 2003.

QA Lead

Responsibilities:

• Manually Tested supply chain software
• Executed performance testing using windows tools
• Directed UI automation team and manual testers

Quality Assurance Analyst

Responsibilities:

• Mainframe Testing and Siebel UI Testing

AutoTester

Responsibilities:

• Manually Tested UI Automated test tool.

Confidential, Richardson, TX

Quality Assurance Lead

Responsibilities:

• Manual testing of education and entertainment software