SUMMARY:

• Over 7 years of diversified experience in the Information Technology industry functioning primarily as Lead Quality Assurance Analyst.
• Strong knowledge and working experience in the Agile, Scrum and Test - driven development environments and implementation of above by Rally and TFS
• Improved software quality and reduced defects via introduction of defect and requirements management tools, requirements gathering and testing best practices, root cause analysis, UML diagrams and via creation of standardized tools, processes and methodologies.
• Coordinated development of large system test network utilizing customer configurations, incorporating all features insuring system integration and interoperability testing were completed.
• Expertise in developing Automation Frameworks for Web Applications using QTP
• Excellent understanding of Waterfall and Agile Methodology (Rapid Prototyping) of SDLC.
• Experienced in defining QA Testing Methodologies, Designing Test Plans & creating Test Cases.
• Experience in managing on shore and off shore teams.
• Proficient in using testing tools like HP Quality Center, Rational Clear Quest, QTP, HP ALM 11.0, Load Runner, Selenium IDE, Rally, etc.
• Strong Experience in Black Box and White Box Testing, GUI Testing, Functional, Regression, Performance, Integration and UA Testing.
• Strong knowledge of Software Development Life Cycle (SDLC), Object Oriented Analysis, Design and Programming (OOAD) and process improving strategies of SEI CMM, CMMI, Six Sigma.
• Extensive experience in testing Web Based and Client Server Applications manually and using automation tools.
• Expertise in Test Case Design, Test Tool Usage, Test Execution, Defect Management and Defect Tracking, Test Scripts & Reports for delivering utmost quality product.
• Have extensive experience in testing customization with Guidewire Suite (Guidewire Policy Center, Guidewire Billing Center, Guidewire Claim Center)
• Proficient in QA Testing of the software, Writing Test Plans & Test Scenarios/Test Cases and documentation of test results. Experienced in Backend Testing using SQL.
• Proficient in writing basic and complex SQL queries.
• Expertise in problem solving and creating Bug Reports using Bug Tracking Tools.
• Developed Test Scripts for manual testing and automated them using Win Runner, Load Runner and QTP.
• Familiar with AGILE, Scrum, RUP, Waterfall, and Spiral methodology.
• Experience in multiple programming/scripting languages including C++, Java, JavaScript, VB script, SQL etc.
• Versatile team player with good communication and problem solving skills with all management levels

TECHNICAL SKILLS:

Automation Testing Tools: JUnit, Selenium, WinRunner, Selenium Web Driver, QuickTest Professional

Bug Tracking Tools: Jira, Quality Center, Bugzilla

Programming Languages: Java

Web Technologies: HTML, CSS, XML, XPATH, .NET

Databases: MySQL, MS Access, Oracle

Development Tools: Eclipse, Maven, Firebug, Adobe Photoshop

Versioning: SVN, CVS, Jenkins and Hudson

PROFESSIONAL EXPERIENCE:

Confidential, WI

Sr. Quality Analyst

Responsibilities:

• Managed 8 different teams - onshore and offshore - with Release and Change Planning and implementation of New Product. Consulted with business staff to develop understanding of the varied and complex business needs supported by the system.
• Involved in requirement gathering meetings with project owners and BA’s.
• Responsible for developing and executing formal test plans to ensure the delivery of quality software applications.
• Verified all approved legal verbiage and calculations, where applicable.
• Involved in Spec Review and Handoff Meetings.
• Analyzed the requirements to create test scenarios across different systems.
• Managed 6 GW environments and 3 DW instances and 3 SSAS cubes.
• Involved in biweekly Deployment meetings.
• Managed releases and deployments in GW and DW
• Managed the UAT sign off’s with the report owners.
• Led UAT testing for business users walking them through with testing approach
• Created estimates and tasks for Testing in Rally
• Led a team of 12 testers with assigning them tasks and defects based on release deployments.
• Communicated with the governance team on any delays and hold up’s in testing which might effect the production releases. Involved extensively with the SME’s to understand the legacy systems and reports.
• Created Projects and Sprints in QC ALM 11.0 as per the requirement from business users.
• Verified the rectified bugs by testing the application both manually and executing the scripts
• Conducted a thorough analysis of the current state of the existing GW versions.
• Reviewed the features and release notes of the newer versions of Guidewire.
• Worked as a contact person between the client and Guidewire.
• Prepared the GAP analysis document and Impact Analysis documents.
• Analyzed the other applications in the environmental landscape and assessed the impacts with the Guidewire upgrade.
• Closely worked with Development team and reviewed the release notes to identify the technical changes.
• Served as the backup Scrum Master and continuing the sprints in the phases when required.
• Worked as a liaison between the test team and the development team to smoothly execute the testing after the upgrade before releasing the product to the end users.
• Closely worked with the business team to identify critical scenarios.
• Developed test cases and execute them in Quality Center.
• Chosen as a team member to help identify the bottlenecks and process improvements throughout the company.
• Lead the Test Data generation and Requirements Management activities.
• Worked within an elite team working on implementing cutting edge technologies and processes into the company infrastructure, architecture and practices.
• Created test automation scripts and cut down the testing time from days to hours.
• Implemented new processes to speed up the testing activity. Trained users on automation tools.
• Identified and removed the redundant activities and implemented the Continuous Testing initiative.
• Reviewed the features and release notes of the newer versions of Guidewire.
• Analyzed the other applications in the environmental landscape and assessed the impacts with the Guidewire upgrade. Developed test cases and execute them in Quality Center.
• Closely worked with Development team and reviewed the release notes to identify the technical changes.
• Closely worked with the business team to identify critical scenarios.
• Triaged any defects or tickets in Production.
• Part of release management and performed deployments on daily basis to the designated environment.
• Updated Regression scripts after every release.
• Worked closely with the business analysts to create test plan and test cases.
• Constantly worked on testing periodic upgrades and enhancements.
• Worked on maintaining and updating the existing test plan documents with respect to the new enhancements.
• Served as a mentor for new QA hires.
• Worked as a QA Lead for Operations Support teams.

Sr. QA Analyst

Responsibilities:

• Performed Sprint level testing, Functional, Systems Integration Testing and Regression Testing.
• As a testing team member, reviewed and understood various user stories, business requirements, and use cases.
• Involved in Analysis of product requirements from Market, Business Unit, Development team and Clients for implementation of CFR GuideWire PolicyCenter.
• Involved in testing SOA based service with Policy Center for the Commercial Lines for Business Agility and Operational Focus spanning across various Lines of Business.
• Performing a High-Level review of Functional Requirements Specifications(FRS), Business Functional Specification(BFS), High Level Design(HLD), Detail Level Design(DLD) documents to gather requirements used in designing test cases.
• Extensively used UX (User Stories, Workflows and Mockups) design documents in designing and implementing the Test Scenarios.
• Involved in writing and implementation of the Agile and System test plans and tracking the same using the Rally. As a Scrum member, participated in daily Scrum, sprint Review/Retrospective meetings, backlog grooming sessions, and sprint planning meetings.
• Extensive experience with Guidewire PolicyCenter, BillingCenter, and ICS applications.
• Involved in Sprint Kickoff and Sprint retrospective meetings for the respective LOBs.
• Extensively involved in writing and execution of test cases for Functional, Component, Integration, System, Smoke, Sanity, Usability and Connectivity testing across various environments and tiers.
• Involved in proposing and accommodating the change requests into current test plan.
• Performed automation analysis and implemented the Data driven framework on the QTP and ITKO LISA and performance on the ITKO LISA.
• Parameterized the scripts to run the scripts using varying form data and generalized the scripts using regular expressions and handled unexpected errors using exception handing.
• Policy Administration by integrating with Rating Service, Vehicle Service, Underwriting Services, Policy Services, and Document & Forms Services.
• Thorough knowledge on administering various types of policies like Family cars, Single/Multi cars, Motorcycles, Trucks, Personal/Commercial auto lines, Motor Homes.
• Enhanced test scripts by adding Synchronization Points and various checkpoints like text area, standard, table and database checkpoints using QTP.
• Involved in validation using Scripts and SQL queries to verify the integrity of the database.
• Implemented Integrated Data framework Automation tests across various environments using the ITKO LISA.
• As a part, implemented Parameterization of the Lisa properties and the Key value pairs of the HTML DOM urls for a more datafaremework test approach.
• Implemented Assertions, Filters and JavaScript steps in the generated scripts to make test more intelligent and manageable.
• Run the test in various environments by creating the config files and by using the different test modes of ITR, Quick test and Test Suite.
• Staged and run the application test using the Staging document and BAT files.
• Involved in processing the web service calls using the ITKO Lisa web services testing.
• Enhanced data-driven testing by supporting external functions and continuous reporting.
• Performed requirements review, created performance test cases, delivered performance inputs such as data and scenarios to Core performance testing team.
• Enhancing VSE Scripts with Runtime, Think time settings, according to load test specifications of Policy Center Team.
• Run the performance tests in the Simulator Server Environment and collected the results in Coordinator Server Environment.
• Used JIRA for the test defect management and generated reports for the traceability.
• Generated and Presented the QA Status, Defect Count, Defect Status and Defect Density reports in the daily and weekly test meetings
• Conducted and involved in weekly and monthly walkthroughs and inspection meetings, to verify the status and quality of the testing effort and the project as a whole.

Environment: GuideWire Studio, QTP, ITKO LISA, JIRA, Unix, VBScript, Unix Shell Script, JSP, CSS, Apache, PL/SQL, Oracle10,DB2, Java6.0, JavaScript, Eclipse, Netbeans, Policy Center Studio, Billing Center, HTML DOM,JIRA, Rally.

QA Analyst

Responsibilities:

• Worked with team members in development of Test Plan and Test Cases based on Business Requirements and Required Documents.
• Tested Different Billing transactions such as Disbursements, Transfers, Bill Payments and Commissions
• Did advance clock movements to test Delinquencies and Lapsed Renewals.
• Auto Path renewal Invoice Generations and Manual Disbursements were tested.
• Worked with Business user to Define roles and permissions for different users on Guidewire and tested their authentication on LDAP server and verified the permissions thru regression test suite
• Tested different Activities created for different users.
• Worked closely with Credit Card Validations. Validated the Installments for Agency Bill and Direct Bills.
• Validated the Payments and Taxes and surcharges for all the 9 Active states. Maintained QA lab standards, documentation review and assisted in establishing and maintaining best practices for QA.
• Analyzed requirements and critical areas of the application to set up and execute Baseline Tests.
• Created test cases from assigned User Stories and defined an acceptance criteria for the same.
• Performed Clock Advancement to test various Scenarios in GW billing center as to Invoice generation, Invoice Due dates, Commission Payments.
• Performed Manual Testing on GW Billing Center to determine ease of usability of the customized application.
• Created different Policies in PennPlus Application and checked their integration with GW billing center.
• Worked on TFS to burndown hours based on the tasks assigned in the Solutions Explorer
• Generated and implemented templates for Test Plan, Test Cases, Test Scripts, Gap Analysis, Test Defect Log, Test Case Checklist etc.
• Conducted Functionality Testing and Regression Testing during various phases of the development.
• Involved in UAT for different lines of Commercial Business like Business owners property, Workers Compensation, Commercial Auto & CPP
• Involved in Daily Stand up meetings worked on AGILE.
• Validate the Accord UI forms and applications.
• Verify the translation of documents into ImageRight Application.
• Worked on the Mainframe Policy Management System to verify the Decks after the Nightly Cycle.
• Tried to retrieve the policy XML’s from PHOENIX and PORTAL and Compared for the changes involved.
• Worked on all the environments from Systems Test, Integration Test, Model Office, Production Support, Production both internal and external environments
• Worked on the bridging application and server side edits
• Did UAT testing by comparing the rate generation between the rating engine and Portal.
• Worked with Financial reports based off premiums.
• Worked on reports generating Written Premium, Inforce Premium, Earned Premium and Unearned Premium
• Worked on BI factors on calculation for Expenses and Indemnity
• Verified all the Program Mandatory Endorsements getting attached with the company plan and policy type
• Verified all the optional endorsements are carried over into the rating engine when tasks is accepted
• Verified all the Business edits with PEGA on fail generates an UW referral
• Verified tasks are created for the UW and as an underwriter accepted or rejected
• Did Change control testing by logging the change control log and verified the changes synced in Production support and Production and the rating engine.
• Tested during version control of the rating engine for eliminated forms and added forms and any new classes added
• Worked and maintained the CODED UI Regression Test Suite.
• Designed detailed test cases with multiple iterations and transformed the passed test cases to CODED UI test cases.

Environment: Guidewire Billing Center 7.0 VS2010, TFS, MTM, XML Notepad, Beyond Compare, SQL SERVER MANAGEMENT STUDIO 2008,SSRS,SSIS,SSAS, ImageRight, Data Views, Phoenix Parser, XML,BOM,IIS,BIZTALK Translation, ACCORD UI, SOAPUI,WCF,C#.

Confidential, Trenton NJ

QA Tester

Responsibilities:

• Tested the web based application according to business requirements and specifications, which was developed in Java.
• Created and executed a test plan. WinRunner test tool used for automated testing and for generating test scripts.
• Designed an automated test suite for regression testing of Homeowners application, created automated test scripts using WinRunner, and tested against each release.
• Extremely involved in Regression Testing to verify existing system functionality is not effected with new requirements.
• Documented testing results to discuss in regular meetings the outcomes, resolutions and enhance testing process
• Created test plans and test cases for manual testing.
• Developed and automated end to end manual test cases for different modules.
• Reported tracked defects with reference to severity and types.
• Assisted customers for successful and thorough User Acceptance Testing
• Visual Source Safe was used for Version control.
• Did Billing test cases on BCMS(Guidewire) to test the Billing plans such as Agency Bill(Prepaid,40% Down & 2 Bi-Monthly Installments, 20% Down & 5 Monthly Installments,20% Down & 8 Monthly Installments,20% Down & 11 Monthly Installments), Direct Bill(RPP/Quarterly/BI Monthly)
• Did Deck review from Policy Center (Guidewire) to verify and validate the entries done in the portal.
• Used to generate the reports and validate if it was in accordance with the xml bom data.

Environment: TestDirector, Winrunner, Visual Source Safe, .Net, SQL Server 2000, Java Script, and Windows 2000, Policy Center(Guidewire), Claims Center, Billing Content Management Center(GuideWire).