SUMMARY:

• 20 years of Quality Assurance experience including 10+ years in Lead roles.
• Outstanding Senior Quality Assurance Manager Specialist known for leading Quality Processes and Procedures, customer evaluations, and full testing projects.
• 12 years of experience of building a QA department from the ground up.
• 10+ years of Automation experience.
• 15+ years of QTP and VBScript experience.
• 8 years of Selenium automation including Web Driver and RC.
• 8 years of JavaScript scripting experience.
• 8 years of C# scripting experience.
• Proven success managing enterprise projects in software applications on enterprise platforms.
• Strong experience collaborating with stakeholders and business and technical leaders. Background in CMMI and Sarbanes - Oxley Compliance (SOX).
• Extensive leadership and excellent communications skills with onshore and offshore teams.

TECHNICAL SKILLS:

Application Testing: Test Plans, Test Scripts, Load Testing, Manual Testing, Automation Testing (Black Box, Functionality, Integration), Backend API Testing, Defect Tracking, Certification Tests

Methodologies: Rational Unified Process (RUP), Extreme Programming (XP), Dynamic Systems Development Model (DSDM), Feature Driven Development (FDD), Rapid Application Development (JAD), System/ Software Development Life Cycle (SDLC), Agile (Scrum/SAFe), Waterfall

Testing Software: LoadRunner 6.0/7.0/7.5, WinRunner 5.0/6.0/7.0/7.5, Test Director 7.02/7.6/8.0, Quick Test Professional (QTP), ALM suite 11.5, Visual Studio 201; Seliumen (IDE, Web Driver, RC)

Environment: and OS: enterprise (3/n-tiered), embedded, web-based, AS/400, Windows 95/98/NT 4.0/7.0/8.1, Windows Server/2008/2012, Windows 2000/XP/Vista, MS-DOS 6.22, SQL Server/ 2008/ 2013r2

Web Servers: BEA WebLogic, IBM WebSphere, Java Webserver 2.0, IIS 4.0, SoapUI, Windows 2012

Programming Languages: Shell scripting, SQL, C#, Power Shell

Software Packages: MS Office Suite (Word, Excel, PowerPoint), Visio, Photoshop, Dreamweaver, RoboHelp, SharePoint, UniFi, MortgageBot, Empower, Power Shell, Kronos, SAP, Workday, QuickBooks, Lacert Pro Tax Software.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas TX

QA Test Manager

Responsibilities:

• Provide leadership and direction for software quality personnel to provide support on all software engineering developments
• Establish and improve the reliability and test organization which will define, train, enforce and execute standards and compliance, results-based key performance indicators (KPI’s), root cause analysis and defect prevention techniques, testing tool standards and reports, and QA knowledge management and training.
• Collaborates with software development engineering teams and managers to ensure the right level of proactive focus is occurring to design for usability, testing and reliability.
• Establish test automation and manual testing at all phases of software development, unit, integration, system, and performance.
• Creates a Testing Architecture discipline and resources to lead test strategy development for enterprise and complex systems, defines test environment and test data requirements, and develops and executes a global reliability and test strategy.
• Leads, drives and implements proactive actions and events (ex: Quality Policies, Quality Plans, Quality audits, etc.) to identify and implement opportunities for quality and consistency improvement in products and processes.
• Evangelize QA and be highly visible as the champion of QA to both internal and external clients.

QA Project Lead

Responsibilities:

• Evaluated QA Processes and Gap analysis.
• Coordinated and managed the schedule for the test team and onsite-offshore activities.
• Responsible for team coordination and meetings.
• Allocated and monitored tasks.
• Provided project issue/conflict resolution.
• Maintained test-ware (Test Cases, Tests Data, and Test Stubs/Harnesses) in auditable and documentation forms.
• Point of Contact for offshore Automation Test team.
• Coordinated with the Development team.
• Responsible for defect analysis, management and metrics collation and analysis
• Provided risk analysis and risk mitigation planning.
• Defined test case writing methodology and techniques.

IT QA Manager

Responsibilities:

• Directed test efforts for various Products as the primary point of contact for the QA team.
• Performed as the decision maker for discussions regarding the priority of escalated issues, test cases coverage, and resource assignments.
• Cooperated with Development, Business, and Service desk, Application Support teams to ensure software quality goals were understood and aligned.
• Evaluated team situations where best practices were not being followed, and resolved those inefficiencies.
• Evolution of QA processes and metrics, aligned them with a changing company dynamic.
• Participated as a key stakeholder in efforts to implement and efficient repeatable QA process across the company.
• Participated as key stakeholder in efforts for Release Management and Change Control process and procedures.
• Managed a team of QA professionals tasked with providing predictability to a set of high revenue, high visibility for internal application which included SaaS products.
• Worked with teams inside and outside of QA to assist with growing SDLC process maturity across the company.
• Interfaced with all project team stakeholders to ensure ongoing satisfaction with QA team deliverables.
• Reported on team progress in a clear, concise manner.
• Demonstrated analytical approach to test planning, which included determination of test case coverage, forecasting resources needs, and estimating testing timelines.
• Risk Management: Implemented risk based testing approaches/plans.
• Contract negotiator.

Senior Project QA Department Lead

Responsibilities:

• Implemented internal On Line Banking (OLB) infrastructure for banking customers.
• Application provided detailed financial information for all customers, which included Auto Finance and Credit Card users to both PC and mobile devices.
• Implemented an enterprise mortgage platform.
• The new application was a Loan Origination System for both the sales and fulfillment sides for the mortgage industry.
• Led numerous projects which required multiple technical disciplines.
• Consulted and utilized latest project methodologies, which included Agile.
• Supported business systems management, which included efficiency analysis, change management, software version control, and enhancements management.
• Defect Management: Entered and managed defects to completion.
• Risk Management: Implemented risk based testing approaches/plans.
• Test Case Management: Created, executed, and managed test cases with or without business requirements/design docs.
• Evaluated customer strategic business issues, identified requirements, and created business case justifications on new process
• Analyzed requirements, determined implementation path and established customization.
• Created testing metrics (reports) on QA status and schedule.
• Developed master test plans from business requirements.
• Wrote release notes and known issue documentation for support and UAT groups.

Confidential, Dallas, TX

Senior Quality Engineer Consultant

Responsibilities:

• Evaluated customer strategic business issues, identified requirements, and created business case justifications.
• Created quality standards and procedures for organizations without formal processes and enhance quality practices for organizations with current processes.
• Analyzed requirements, determined implementation path and established customization.
• Created testing metrics (reports) on QA status and schedule.
• Developed master test plans from business requirements.
• Set up white box testing (open source) using Selenium Remote Control (RC) and database stress testing (SQL).
• Wrote release notes and known issue documentation for support group.

Senior Quality Assurance Engineer

Responsibilities:

• Oversaw development of detailed test strategy and test plans for software releases for Quickbooks Enterprise, QuickBooks Online, and Lacerte Pro Tax Software applications.
• Coordinated with key players from Marketing, QA, Documentation, Product Support, and Engineering to evaluate functional design, created project proposal, and established project plans.
• Collaborated with software engineers to ensure the inclusion of testability during design and development and that features and products achieved desired level of quality.
• Analyzed requirements, implemented QA procedures and managed timeline and deliverables for testing.
• Supervised testing through all phases of development life cycle (functional testing, regression/integration testing, performance testing, and system testing).
• Responsible for integration, regression, load testing and system testing on various platforms.
• Contributed continuous process improvements to increase the efficiency of QA and development.
• Performed functional/performance test using SILK automated testing tool.
• Utilized TSL (Test Script Language) for execution of automated test scripts, i.e., to develop user defined functions and initiation files in Silk.
• Documented test plans and trained testing support team on new/upgrade enhancements.

Senior Quality Assurance Engineer/Project Manager

Responsibilities:

• Managed timeline and deliverables for testing team and supervised manual and automation testers (12 testers).
• Wrote detailed test plan and test scenarios and implemented QA procedures.
• Participated in all stages of testing process. Developed test procedures and test cases for functional test, regression test, integration test, load test, stress test and comprehensive test.
• Developed several test cases to cover both positive and negative functionality.
• Executed automated test scripts utilizing TSL (Test Script Language) to develop user defined functions and initiation files in WinRunner.
• Implemented regression tests for every modified build.
• Tracked defects, conducted enhanced regression testing, controlled versions, and updated defect status.
• Led training of offshore team for project testing.

Confidential, Irving, TX

Senior Quality Assurance Analyst Lead

Responsibilities:

• Oversaw QA resources, maintained budget for each project, and managed staff for projects with Merrill Lynch, Sprint, Nokia, TXU Energy, Neiman Marcus, Starbucks, Lockheed Martin, and American Airlines.
• Conducted weekly updates on testing schedules with all analysts and management.
• Wrote test plans, defined test cases, developed and maintained automated and manual test scripts.
• Analyzed problems in client server and web environments utilizing Mercury LoadRunner/WinRunner.
• Documented requirements definitions and performed risk management.