Infrastructure Engineer II Resume San Mateo, CA - Hire IT People

SUMMARY:

Highly versatile support analyst in software development (Mobile Security, Gaming, and Technology), working in both on - premise and cloud based environments.
Over 10 years of experience in analyzing, resolving problems, quality assurance, and instituting procedures through the development lifecycle of software.
Known for interpersonal skills in establishing strong rapport with DevOps teams while maintaining a calm professional manner in stressful situations.

TECHNICAL SKILLS:

Cloud Management: Amazon Web Services (Formally course trained, presently gaining experience)

CRM: Oracle RightNow, ServiceNow

Methodologies: DevOps, Agile, Scrum, SDLC, RUP

Modeling: UML, BPMN

Monitoring: Nagios, Splunk

CI/CD: Jenkins (novice operator level), Perforce

Tracking Software: JIRA, Tech Excel DevSuite

PROFESSIONAL EXPERIENCE:

Confidential, San Mateo, CA

Infrastructure Engineer II

Engaged constantly with production and development environments to support code investigations with DevOps Teams.
Analyzed and ensured data security/integrity of multi-client server database systems.
Created and executed plans for evaluating, testing, deploying, and migrating of new dashboard technologies and monitoring platforms.
Worked closely with DevOps team to help make critical recommendations to product management teams.
Triaged and reported trending severity issues with high level impact, while taking lead in decision-making on recovery/resolution with DevOps and Client Product Managers.

Engineering Support Analyst

Independently owned and delivered on shorter-term projects which included, but not limited to, app feature launch stability, deep dive functionality testing, and user feedback monitoring analysis.
Documented and trained Tier 2 support team with feature specifics prior to new mobile application launches
Provided excellent customer service by persistently meeting or exceeding client SLA’s for handling times.
Collaborated with development teams daily to resolve trending issues discovered by our team.

Confidential, Emeryville, CA

QA Dev Analyst II

Streamlined processes and procedures that improved testing consistency and reduced execution time by 50% by identifying improvement opportunities within existing processes and created training document on usage of Spasm, an exclusive in-house animation system.
Partnered with development teams to resolve and define objectives and metrics/criteria that will involve the embedded testing workflow.
Conducted animation sweeps daily by using Spasm, Visual Studios, and Perforce code applications to ensure integrity of in-game animation physics code on finalized projects with time sensitive deadlines.
Reviewed content updates in Visual Studios and build versions daily for pertinent changes and issues shown in game code and mechanics.
Led open communications with development teams to find solutions on recent findings through Ad-Hoc testing and scheduled embedded project testing.