SUMMARY:

• Seven years of QA & Business Analysis experience, testing web based applications.
• Well versed with responsibilities including test strategy preparation, test plan development, test case creation, execution, bug tracking deliveries and techniques for both Agile and Waterfall SDLC methodologies
• Analyzed business requirements & software requirement specifications to create test plan and test case.
• Experienced in Black Box, Functional, Regression, User Acceptance (UAT).
• Lead testing efforts and Defect Management process for the project using HP Quality Center. Analyzing and tracking the defects status from start to finish using Quality Center & JIRA.
• Involved in executing automation test scripts using Cucumber.
• Proven communication, time management skills and a collaborative team player.

TECHNICAL SKILLS:

Operating Systems: Windows XP, MS Office 2007(Word, Excel, Outlook, Powerpoint)

Client Tools: IBM SmartCloud, BMC Remedy IT Service Management, WinSCP, MOVEit DMZ (File Transfer Software), Microsoft Dynamics CRM, Odyssey, E - OSCAR, Eclipse

Testing Tools: HP Quality Center, QTP, JIRA

Languages: SQL, Gherkin

PROFESSIONAL EXPERIENCE:

QA Analyst

Confidential, Richmond, VA

Responsibilities:

• Managing Identity and Access Management using Sailpoint to support migration of applications (Active Directory, Delimited, JDBC, etc) in financial domain.
• Focus is on implementation of centralized access for all resources and application so that all the requests can be centrally managed using IIQ tool.
• Executed Test Cases manually and reported Bugs in JIRA
• Has extensive knowledge of and credibility in client business processes, which is applied in analyzing testing requirements, developing testing materials, executing tests, logging incidents and analyzing results.
• Works closely with Quality Assurance Leaders and with other SMEs in assessing how well the application being tested adheres to its design, is usable, and meets business requirements.
• Uses Functional and Technical Design documentation to identify testing criteria
• Understands and defines all scenarios and test cases to satisfy each functional requirement for the application being tested.
• Documents, updates and organizes all testing materials according to defined procedures.
• Conducts execution for application and joint testing, including all scripts for all applications, documenting all defects and re-testing.
• Defines and tracks quality assurance metrics such as defect densities and open defect counts.
• Works closely with the development team to ensure that all defects are brought to resolution prior to deployment.

Business Analyst

Confidential, Glen Allen, VA

Responsibilities:

• Co-owner of Change Management policies and procedures.
• Posts necessary reports and documentation to the Change Management SharePoint site On behalf of Change Management Committee, approves/disapproves change tickets that are up for review, ensuring that audit requirements are being met by all IT departments for changes to production environments
• Give training to employees to get accustomed with deployment process, managing deployment tickets and Turnover Committee responsibilities.
• Performed manual front-end testing to check all functionalities of BMC Remedy First Request, application used across the board for production deployment activities.
• Responsible for data integrity - management of ticket inventory, verification of accurate entries, including CTIs (Category/Type/Item) and group queues.
• Facilitating monthly Production & Development Windows Servers Patching and ensure that Testers has tested and verified that the respective applications are up and running successfully.
• Monitored performance of historical claims data via IBM SmartCloud tool to identify problems and avenue for performance improvement (meeting client SLA’s)
• Log the Priority1 (P1) & Priority2 (P2) Incidents into Microsoft Dynamics CRM database.
• Escalate issues to Developers & SME’s to identify the root cause.
• Technical support coordinator for Pharmacies, Clearing houses Electronic Fund Transfer (EFT) and Electronic Remittance Advice (ERA) enrollment to satisfy the C ouncil for A ffordable Q uality H ealth (CAQH) procedures requiring online retrieval from Magellan Website for both EFT & ERA details. Enrollment is defined as a new enrollment, request to terminate enrollment EFT/ERA participation, or request for change to existing EFT/ERA information.
• Established and supported communication with product users and suppliers to share information.
• Identified and recognized opportunities and resolved problems related to EDI.
• Prioritized customer requirements and maintained continuous improvement through customer feedback.
• Acted effectively as point-of-contact on status of EDI transactions from internal and external customers.
• Manually processed 4010 & 5010 pharmacy claims placed on EDI server and monitored the output files posting to the respective pharmacy folders.
• Conducted and performed analysis of EDI transactions, document and produced metric reports.

QA Analyst

Confidential, Richmond, VA

Responsibilities:

• Responsible as a manual Functional Tester in the release of the web based application ASAP 2.8.1 (Automated Standard Application for Payments) on the web. This application allows grantee organizations receiving federal funds to draw from accounts pre-authorized by federal agencies. Makes payments to financial agents that are performing financial services for FMS and other federal agencies.
• Created Test Plans which describes the features and functions to be used.
• Analyzed and helped in modifying the Use Cases and created the Test Cases based on them.
• Analyzed systems design specifications and developed Test plans, Test cases to cover overall quality assurance testing.
• Executed test cases manually to verify the expected results.
• Document the requirements and test cases in Requirement Traceability Matrix (RTM) format in support of the testing approach to be employed.
• Performed End-to- End testing manually.
• Effective co-ordination between development team and testing team.

Consumer Disputes Specialist

Confidential, Richmond, VA

Responsibilities:

• Receive disputes from Credit Bureaus on what the client is disputing, look up their account and read the notes, see if they are delinquent or current and decide how to update their Credit Bureau record using E - OSCAR ( a web - based system owned by the Credit Bureaus that we update ). Then they would print and mail a MSP form letter to go to the client saying whether we updated their credit report input or whether what the credit bureau is showing is correct and no correction was made. Depending on the Account Status (Open / Closed / Fraud / Bankruptcy) processed the disputes using the Client's application XNET, ALS Purge, PACER, ALS. All the processed disputes will be entered into company owned database, CREDIT BUREAU DISPUTES TRACKER for future references in need.