SUMMARY

20+ years of progressive experience in Program/QA Management, Customer Relationship Management, Build & Release Management, (testing architecture, design, scripting, planning, automation), Consulting and Application development in High Technology, Insurance and Financial Services and UCaaS verticals.

Major Accomplishments

• Technical and Functional Excellence: Led the QA Organization thru the transformation of traditional Waterfall to the rapid pace Agile methodology and ensure smooth & seamless transition into a world of “Test Driven Development”
• Thought Leadership: Establish Test Automation/Framework for the daily regression test cycles and ensure that this is achieved in a short span of 8 months. ROI - quality deliverables into production, reliable test cycles during the development phases of ongoing releases.
• Team Leadership: Lead the QA organization to become a highly energetic, top notch QA engineers by motivating and mentoring each and every individual on the team to be a successful QA engineer and stay focused on the job and not the distractions.
• Individual & Organizational Leadership: Build a strong partnership among all the key stake holders in the PM, engineering, system operations, support and services by building and cultivating a working relationship for a process oriented QA/Test Organization and thus meet Business Objectives.
• Continuous Quality Improvement: Perform Causal Analysis of all major issues reported during the QA cycle and from customers to identify the root cause, implement corrective actions and identify process improvement measures.

TECHNICAL SKILLS

O/S: IBM Mainframe, Windows - XP/Vista/7/8, Linux, UnixVM : VMWare.

Databases: Oracle9i, Oracle 10, 11g DB2, SQL, Progress

Web Services: Apache Tomcat, Websphere, Weblogic

Application Software:Oracle ATG 11.3, IBM Sterling,ClearQuest, HP-ALM (Test Director/Quality Center, QTPro), OATS, Junit, Selenium, Java Script, PVCS Tracker, TeamTrack, OFFICE XP, Agile, SOAP UI, BugDB, Jenkins, JMeter, ANT, SVN, Atlassian - Jira, Bamboo, Confluence

PROFESSIONAL EXPERIENCE

Program Manager, Confidential

Responsibilities:

• Responsible to maintain the overall Program Plan for this initiative from a Quality Engineering perspective and ensure timely completion of all Test related tasks like Feature Integration, System Integration etc in the overall Program Plan for the customer and coordinate, collaborate with all cross functional team leads to ensure success.
• Rolled out the Strategy Plan for the System Integration Test phase of the program identifying a staggered approach to work with the 3rd Party Integration vendors and conduct the Feature Integration Test followed by the overall End - to-End Test.

Director - Program Management, Confidential

Responsibilities:

• Managed Enterprise program delivery and QA Test activities for customers
• Responsible for product management, Requirements management, coordination of cross functional development process

Business & Systems Integration Manager, Confidential

Responsibilities:

• Responsible for Initiating, managing as well as sustaining significant improvements in enterprise performance.
• Responsible for Strategic Planning, Enterprise Risk, Enterprise Performance Management, Business Process and Improvement.
• Responsible for taking preventive actions to de - risk potential performance issues, including reporting and is responsible for mentoring, guide and provider clear strategic direction for a team of QA Automation, including identifying opportunities for investment in both tool-sets and approach

Performance Engineering Strategy

Responsibilities:

• Creation of user communication schedule
• Development of user communication
• Assistance delivering training sessions
• Coordinate End Users and external contractors communication
• Provide support during rollout phase

Sr. Manager QA Engineering Program, Confidential

Responsibilities:

• Worked closely with multiple Agile Scrum teams comprising of QA, engineering, product management teams including offshore, to ensure the quality objectives, budget and timelines are achieved. Worked closely with Sr. executives to manage budgets and project estimates.
• Mentored and trained the QA team in designing test plans in addition to maintaining a ‘hands-on’ role in testing and post-release sanity testing cycles.
• Conduct root-cause analysis to identify areas to improve quality processes, design, develop and implement the relevant processes.
• Manage and drive defect tracking and resolution process.
• Managed the build, deploy and release engineering processes using Jenkins, SVN and other tools across all teams.
• Identified areas for improving quality standards, test efficiency & productivity by implementing test automation systems and regression test suites
• Led the Quality Assurance team of 12 engineers in the test execution and in UT Automation using HP Quality Center, Load Runner, QTP, Cucumber & Groovy and OATS tools, and XML based web services testing using SOAPUI.
• Responsible to move the automation framework from QTP/QC to OATS. Deploy and maintain the OATS components - Oracle Test Manager, Open Script in all the QA environment servers.
• Responsible for product security testing using Appscan (IBM), Fortify (HP) for every release.
• Participate in the go/no-go decision meetings with the key stake holders for each release and ensure quality product delivery to the customer.

QA Consultant, Confidential, CA

Provided their investment management group a short-term strategic study of their test automation programs, to improve test coverage and efficiency. Identified critical areas to reduce rework and redundancy, saved them hundreds of thousands of dollars in dev and qa costs.

QA Manager, Confidential, CA

Responsibilities:

• Introduced and spearheaded the overall test automation using HP Quality Center, WinRunner/QTP, implementation efforts across all product lines to improve overall efficiency, consistency and reduction of regression test cycle times and deliver a substantial ROI
• Provide executive management and the cross functional stake holders of projects with quality metrics on a periodic basis highlighting the accomplishments w.r.t the process improvements, concerns and the overall status of QA Projects.
• Manage the performance of the entire QA team by implementing the MBO (Manage by Objectives) plan of the management and establishing goals by quarter, measure performance, reward those who met or exceeded targets and identify areas for improvements.
• Manage various test labs, environments with variety of proprietary hardware and also implement and rollout the defect tracking tool PVCS Tracker/TeamTrack.