SUMMARY:

• Overall 11+ years of experience in Software Quality Management and Software Development Life Cycle (SDLC).
• Experience in reviewing and analyzing the System Design Specifications (SDS), Business Requirements (BR), Design Documents, Change Requests (CRs) and Functional Specification documents.
• Strong Experience in both Manual and Automated testing.
• Solid experience in Selenium Web Driver Automation testing
• Stront Experience of E - Commerce, Financial, Banking, Telecom and POS Domains
• Excellent in developing the Test Strategies, Test Plans, Test Cases, Test Scripts, Test Documentations for Various types of testing including Black-box, Functional, System testing, Integration, Regression and User Acceptance Testing.
• Hands on Experience in Microsoft office tools like Word, Excel & MS Projects.
• Extensively used security, compatibility and comparison testing for Web-Based as well as Client Server applications.
• Understanding of Visual basic, SQL Plus, and Front page.
• Excellent Problem solving, analytical, communication and interpersonal skills.
• Solid experience of AGILE Methodologies, AGILE Manifesto and Scrum processes
• Solid experience of Defect/Test Management tolls like JIRA, Rally, Quality Center/Test Director, Bugzilla, AOTs, Work Request and TDP(Technology Delivery Platform)
• Proven skills in leading and training teams, Test Management and Metting the deadlines
• Strong communication and interaction with Clients, Developers, Business Analysts, Management
• Possess a broad knowledge of all testing events throughout the development lifecycle
• Assisted in the definition and implementation of quality standards, processes and quality improvement programs.
• Demonstrated leadership & People Management skills on a regular basis
• Good knowledge on GSM, GPRS, UMTS, WLAN, WAP, DRM and telecom oriented concepts.
• Good Understanding and Hands on testing experience on Amdocs products e.g.- 7.5 Enabler billing System (CM,ASMM, Rater, Billing, AR and GL, Collections), Ensemble billing system (CSM,MAF,MPS, Billing), Amdocs CRM,OMS,AMSS,
• Testing efforts across Confidential app and Confidential Web Testing for iOS and Android Confidential platforms
• Ability to work in a team environment. Strong communication and interpersonal skills. Ability to interact with customers with ease and professionalism.
• Attention to detail and ability to work in tighter schedules and on different applications concurrently
• I am a dedicated, creative, friendly, and easy to work with. I have great experience in working with others and dealing with all types of personalities and ethnic backgrounds.
• I am a hard worker, with much dedication and persistence.
• Strong Technical Expertise in PVT- Production Validation testing, Functional, Regression, System, Sanity, Integration, & User Acceptance Testing.
• Expertise analytical and problem solving skills with proven records of organized and timely project completion.
• Expertise in data analysis, data conversion, data migration and Testing.

TECHNICAL SKILLS:

Domains: Banking, Finance, Telecom, Ecommerce Infrastructure & Contact Center Product Testing

RDBMS Databases: Oracle 8i,9i,10g,11g, SQL Server 2008, 2012, DB2

Test Management Tools: HP ALM, Quality Center 11.0, MTM, TFS, JIRA,Bugnizer, Technology Delivery Platform(TDP)

Defect Management Tools: Rational Clear Quest 8.0,Buggilla, HP QC, Test Director

Applications: Web & Client - Server Applications, CM, A&F, PC/Rater, Invoicing; AR and Clarify CRM, Sterling, ABMG, Enabler,CSM, MPS & Billing and account receivables, OMS (BSS / OSS), SystemX, OPUS Call Center and OPUS Retail Application

Operating System: Win7, Win 2012, Win8, Win2008/XP/Vista (32-64 Bit) servers, Red Hat LINUX.

Web Services: SOAP UI, Rest.

Protocol: MGAM, S2S, SDG, HL 7 2.2/2.3/2.3.1/2.5, SIP, RTP, SRTP,Q.931, ISDN and ISUP

Languages: C, java, UNIX, SQL & PL/SQL, Python and Groovy

SDLC Methodology: Agile, V and Waterfall Models.

Automation Skills: Selenium 2.0, QTP 9.2, Jmeter, TestNG, Cucumber

WORK EXPERIENCE:

Confidential, Richardson, TX

Quality Assurance Engineer

Responsibilities:

• As software quality assurance Engineer, working with business analysts to understand Business/System requirements in order to transform business requirments into functional test cases
• Responsible for reviewing Functional Specs,High Level Design(HLD) and use cases and developing manual test cases out of it
• Created test Plans, Test Cases in HP Application Lifecycle Management as per the business requirements and executed them.
• Used HP Application Lifecycle Management and TDP(Technology Delivery Platform) for defect tracking
• Involved regular discussion with developers regarding defects
• Strong testing Quality Assurance experience within Agile environment
• Good understanding of Agile software development lifecycle (iterative and incremental)
• Developed simple SQL queries to extract data from the target tables
• Verifying Test Environment
• Using Confidential DTV application to create usages
• Validate Usage in Confidential application
• Add or remove program using Confidential application
• Using TLG, CRM, OPUS for creating test data
• Using Retail and Call Center Application OPUS, SystemX CRM and OPUS Twilight create all order. Example New Wir and New Uverse Unification Order
• Communicated with business and Management teams to discuss any issues related with the testing, Test Env request or any other problems via communicator phones etc.
• Participated in Walkthrough and defect report meetings periodically
• Trained beginners and intermediate QAT Testers on testing methodologies.
• Interacted with developers to resolve the defects.
• Performed Regression testing to verify that bug fixes did not break some other parts of the system.
• Monitor defects so that they progress a timely manner and adhere to the defect tracking process.
• Review system defects and ensure they are adequately retested when fixed
• Host the daily triage call for defect tracking.
• Performed Regression testing
• Wrote SQL queries extensively, queried database and generated test reports.
• Involved in completing provide, cease, suspend, resume and cancel order using CRM
• Tested OMS, CRM
• Tested OPUS Call Center, SystemX and OPUS Retail application
• Used Toad for Oracle to generate SQL queries
• Worked with test data management team to provide data to offshore test teams
• Provided training to offshore test teams and led the entire team to acquire testing goals
• Communicated between offshore teams and onsite teams for issues raised while testing
• Participated in everyday standup meetings to discuss the issues arising out of testing
• Identified weaknesses in QA Processes and implemented improvements

Environment: HP Application Lifecycle Management 11.0, Windows 7, Webtrax Work Request, AOTS Trouble Tickets., Toad, SQL, XML, IHLR, TOAD, Android Operation System, Jira MSDF Issue Tracker, CSM, telegence billing system Amdocs, OPUS, OMS, CRM, SystemX, OPUS Twilight Application

Confidential, Frisco, TX

Sr. EIT Test Analyst

Responsibilities:

• Analyzed business requirements and wrote Test Plan
• Utilized Quality Center for managing requirement documents
• Created test Plans, Test Cases in Quality Center as per the business requirements and executed them.
• Used QC for defect tracking
• Involved regular discussion with developers regarding defects
• Developed SQL queries to extract data from the target tables
• Using VASA for prepaid activation
• Using CSM for Post paid account
• Using Sterling CRM ordering systems create data
• Using Sterling for validate the provisioning status
• Using Retail Application WATSON, POS create Service Agreement, Change plan agreement, Receipt, Receipt with upgrade and Device recovery program Agreement etc. for Documentum project
• Communicated with business and Management teams to discuss any issues related with the testing, Test Env request or any other problems via communicator phones etc.
• Participated in Walkthrough and defect report meetings periodically
• Trained beginners and intermediate QAT Testers on testing methodologies.
• Interacted with developers to resolve the defects.
• Performed Regression testing to verify that bug fixes did not break some other parts of the system.
• Monitor defects so that they progress a timely manner and adhere to the defect tracking process.
• Review system defects and ensure they are adequately retested when fixed
• Host the daily triage call for defect tracking.
• Host the monthly software Maintenance release meeting.
• Works with development’s, Testers and other team to troubleshoot and remediate issues found in Test environments and PIT environments.
• Setting up the Test Environment for new project
• Coordinate with Tibco, Environment and DB team for Test environment up and running
• Provide test data to UAT Team.
• As a Handset Analyst, involved in flashing the handsets using Odin tool
• Installation of the Application like My Account Client, VVM using .APK file
• Performed Regression testing for android apps like VVM, Confidential Life Album and My Account client.
• Leading onsite (2+ members) and offshore (5+ members) team.
• Good knowledge in Sterling

Confidential

Sr. EIT Test Analyst

Responsibilities:

• As a Sr. QA or API Tester, tested the various modules in the application as per the business requirements.
• As software quality assurance Engineer, involved in SDLC Analysis, design and Testing of application.
• Analyzed business requirements and wrote Test Plan
• Utilized Quality Center for managing requirement documents and bug reporting/tracking tool.
• Created test Plans, Test Cases in Quality Center as per the business requirements and executed them.
• Developed SQL queries to extract data from the target tables
• Communicated with business and Management teams to discuss any issues related with the testing, Test Env request or any other problems via communicator phones etc.
• Participated in Walkthrough and defect report meetings periodically
• Trained beginners and intermediate QAT Testers on testing methodologies.
• Involved in test execution in Manual
• Performed Backend testing by extensively using SQL queries to verify the integrity of the database
• Used QC for defect tracking
• Interacted with developers to resolve the defects.
• Performed Regression testing to verify that bug fixes did not break some other parts of the system.
• Monitor defects so that they progress a timely manner and adhere to the defect tracking process.
• Review system defects and ensure they are adequately retested when fixed
• Host the daily triage call for defect tracking.
• Host the monthly software Maintenance release meeting.
• Works with development’s, Testers and other team to troubleshoot and remediate issues found in Test environments and PIT environments.
• Setting up the Test Environment for new project
• Manage and Co-ordinate with offshore Team on a day to day basis.
• Coordinate with Tibco, Environment and DB team for Test environment up and running
• Support New and Existing On Boarding Wholesale Partner
• Bring the Live Switch up and Switch down in UNIX for live switch Testing.
• Validated the XML files received from Partner.
• Get ready UAT Environment for UAT team.
• Provide test data to UAT Team.
• Works with UAT team to troubleshoot issues found in Test Environments.
• Using CAM to verify Transaction in Infinys provisioning components
• Using IHLR to verity Engineering components like ANP
• Using SOUP UI for API testing
• Validated WSDL, request and response XML
• Tested Web Services /XML /SOAP and RESTFul services using SoapUI tool
• Using Test Harness for http API testing
• Using Toad to verify CTN INV, Wholesale Transaction etc. Table
• As a Handset Analyst, involved in flashing the handsets using Odin tool
• Installation of the Application like My Account Client, VVM using .APK file
• Analyzed business requirements and review Test Plan which is wrote by Test Lead
• Install new .APK file for the fixed application
• Monitor Error log through Debug Monitor.
• Reported the defects to developers using the defect-tracking tool QC.
• Used QC for defect tracking

Environment: Windows NT/2000, XP, SOUP UI, Toad, SQL, XML, CAM, IHLR, TOAD, Test Harness, Quality Center 11.0,Sterling, Windows XP, SOUP UI, Toad, SQL, XML, IHLR, TOAD, Android Operation System, Jira MSDF Issue Tracker, CSM, telegence billing system Amdocs, Dalvik Debug Monitor, WATSON, POS, VASA, SDAT tools.

Confidential, TX

QA Analyst

Responsibilities:

• Analyzed Requirements Documents from Black Box testing perspective.
• Used Requirement Plan Manager for maintaining requirements and maintained Traceability matrix between the requirements and Test cases
• Involved in setting up Test Environment and Test Automation tool.
• Involved in creating Test plans, testing resources, testing strategy, and testing of end-to-end scenarios.
• Planned, designed, implemented, executed and analyzed tests using QC.
• Planned Test strategy on how to automate the testing process. Planning also involves selecting the Test cases for Regression Testing, Deciding the Test cases for Automation and selecting the Test cases for Sanity Testing.
• Performed tests on various features of Agile development process
• Involved in Regression Testing using Selenium
• Designed Test cases using Selenium Webdriver and TestNG
• Created Test plan, Test case, Test scripts and Test summary reports.
• Checked the Entrance and Exit criteria in each phase of the testing. Phases include Pre-testing, Acceptance testing, Product testing.
• Created verification points in Test scripts and performed Data-driven testing using flat files.
• Performed Analog mode recording for tracking mouse movements and keyboard actions. Captured the hyperlinks Confidential the object level and Initialized the size of the browser page to a fix size for each test.
• Used QC for defect tracking and.
• Interacted with developers to resolve the defects. Performed Regression testing to verify that bug fixes did not break some other parts of the system.

Environment: Oracle 9i, SQL’ Mercury Quality Center, Rational Clear Quest, Toad Oracle 9.0, Windows XP Professional, CSM, UNIX, Windows NT and Internet Explorer.

Confidential, TX

Test Analyst

Responsibilities:

• Analyzed Business Requirements documentation and enhance test plan.
• As a Sr. Systems Analyst, tested the various modules in the application as per the business requirements.
• Created Test Plans, Test Cases in Quality Center as per the business requirements and executed them.
• Developed and executed manual tests using quality center for system testing of the application.
• Logged defects using QC
• Analyzed the application and created Positive Test sets and Negative Test sets.
• Analyzed the documented Business Requirements
• Performed test design and requirements traceability.
• Participated in reviews with Functional Analysts, Lead and Management.
• Participated in formal meetings and walkthroughs.
• Involved in daily & weekly status report meeting with the manager and update the percentage of completion of task day to day.
• Involved in sharing the daily status report (consolidated) with all respective stake holders
• Performed Regression testing for the possible scenarios.
• Performed Integrated System testing to ensure entire end-user experience meets expectations.
• Performed manual UAT testing.
• Good understanding of SDLC.
• Excellent knowledge of Agile & Scrum development environment, multiple web browsers, and automated testing suites

Environment: Mercury Quality Center, HBX, SQL navigator 4, Oracle 9.0, Windows XP Professional, Page Engage, Windows NT and Internet Explorer.

Confidential, Bothell, WA

Mediation Tester

Responsibilities:

• As a Sr. Mediation Tester, Participated in analysis of Business requirements, functional requirements and other development documents.
• Developed Test Cases and Test Scripts for System and Mock Testing
• Developed Test Plan and overall Test Strategy for the Application.
• Execute test plans, Report accurate testing status and Create test summary reports
• Continuously improve test models, test data and test processes based on lessons learned.
• After finding defect issue a CQ.
• Involved in testing both Order Management System Database (Oracle) and Billing Database System (Oracle).
• Executed Shell Scripts as a part of white box testing
• Wrote Backend SQL Queries for data Base Testing to validate data.

Environment: Rational Clear Quest, Unix HP, Oracle 9.0, ADO.NET,SQLServer, Windows NT, Netscape Navigator, and Internet Explorer.