PROFESSIONAL SUMMARY:

• 9 years of Experience of business process engineering and software development life cycle, including Requirements, Analysis, Technical design Solution Design, SCM, Implementation, Quality Assurance and Deployment of software applications.
• Experience of multiple delivery methodologies - Agile and SDLC (Waterfall)
• Experience of delivering solutions across multiple industries - Energy, Legal, Insurance, Manufacturing, Aerospace.
• Extensive experience of gathering business and functional requirements, analyzing them, developing technical solution and presenting it to senior management.
• Experience of developing Solution Designs including System Context Diagrams, Architecture visuals, Component Models, Class & Sequence Diagrams, Process Flows/Swim Lane Diagrams, UML diagrams, Data Models, Database Design, Data Migration and Shell Scripts.
• Developed both client-side and server-side components for my applications in involving Java/J2EE technology, HTML, CSS, Javascript.
• Involved in setting up Continuous Integration pipeline for projects - automated builds, deployments and test executions.
• Expert at Quality Assurance Processes. Experience of Unit, Integration, Functional, Performance, Regression Testing using Industry standard tools
• Created Test Cases, Test Plans and Test Data for Validation
• Experienced in Test automation using Selenium Webdriver and Java on Eclipse using PageFactory Design Pattern and Selenium Automation Framework.
• Led Support activities - Defect and Incident Management, Triaging, Vendor Interactions.
• Expert with SQL queries, Report Generation and Managing Databases including Oracle11i, Informix, and MS SQL.
• Experience of SSIS for data extraction, transformation, and loading (ETL).
• Proficient in Software Configuration Management (SCM) and Release Management Processes - Source control, Versioning, Branching, Tagging, and Merging.
• Involved with Server Monitoring/Feedback and Monitoring Tools, to create Dashboards.
• Experience of co-ordination and delivery within an onshore-offsite model.
• Prepared extensive Business and Technical Documentation.
• Excellent communication, analytical, interpersonal, and presentation skills.

TECHNICAL SKILLS:

Operating Systems: Solaris 2.x, Windows 7, Windows 10, UNIX, Windows 2008/2012 Server OS

Frameworks: Page Object Model, PageFactory, Selenium Automation Framework

Programming Languages: C, C++, Java/J2EE, Shell programming, PowerShell, SQL

RDBMS / Packages: Microsoft SQL Server 2008/2012, Oracle11i, Informix Online Dynamic 7.31 server, Informix Universal Server, Informix ESQL/C, Developer 2000(Forms 4.5, Report Writer 2.5), Oracle 7.xOther Tools: IBM RAD 7.5, Eclipse, ClearQuest, SQL tools, ServiceNow, HP Quality Manager, HP-PPM, Rational Clearcase, HTML 4.0, JavaScript, CSS, JSP Mainframe, AS400, Solumina, MS Office (Word, Excel, Access, PowerPoint, Visio, Exchange), Dynatrace, Putty, OEM, Sharepoint,, Keepass, JIRA, PowerShell, Nagios.

PROFESSIONAL EXPERIENCE:

Confidential, Texas

QA Lead

Tools: HP Application Lifecycle Management, JIRA, SharePoint, Visio, Word, Excel, SOAP UI

Responsibilities:

• Creation of User Stories in JIRA to cater to testing requirements and facilitated prioritization of the backlog.
• Creation of Test Cases in HP-ALM for System & Regression Testing
• Developed test plans and worked consistently with project and program managers to coordinate the implementation of verification testing, test case creation and to improve documentation and implementation of the defect tracking process.
• Performed WebServices (both SOAP and REST) Testing using SoapUI.
• Performed Test Automation using Selenium Webdriver.
• Worked with business analysts to verify that the acceptance criteria was documented and was approved by SMEs, prior to test case creation
• Defect creation, Tracking, Resolution for all Testing cycles.
• Responsible for cross-referencing User Stories and Defects to maintain Traceability.
• Attended SCRUM, grooming and Retro meetings in an Agile environment
• Provided Test Metrics and Test Reports to leadership.

Confidential

Technical Analyst & Support Lead

Tools: HP Service Manager, HP Project Portfolio Manager, SSIS Packages, SQL Server

Responsibilities:

• Maintenance of Nuclear sensitive applications. One such application is “Edocs” which is a Document Management application. Another Legal Application is Clearwell which supports the E-Discovery Process I am the liaison between the Business Users for all the Technical and IT requirements for these applications.
• Led Management Initiatives for Applications including preparing Effort & Time Estimates, Project Plans, Product Requirements, IT and Bidder questionnaires for RFI and RFP.
• Also, involved in Design and Architecture engagements including discussions/acquiring buy-ins from Architecture team for upgrades and creating System Arch diagrams in Visio
• As a part of IT maintenance, I was involved in Server migrations, DB Migrations, Domain Migrations. Application integration and IT testing was conducted post migrations. Also, involved in Windows 10/Office 365/Browser testing for Applications.
• Maintenance of Database- Writing SQL queries and Testing/maintaining Data in Dev, QA and Production.
• Production application support for all Functional issues. Defect tracking system used was HPSM for incidents and Project Portfolio Manager for Enhancements/Change Requests.
• Functional Testing, Sanity Testing, IT testing performed across various environments/browsers/OS to cater to all users. Created Testing Scripts and Test Cases for my applications. Responsible for Documentation and maintenance of Operations Guide.
• Responsible for Maintenance of Application Handshake and Interfaces. Interface was created using SSIS package and scheduling was done using JSS Mainframes.
• Responsible of maintenance of Windows Server 2008, 2012 administration including Configuration, Patching, Monitoring, Outages, Group Policy, User Policy and Scheduling Of Jobs. Also involved with Virtualization, Clustering of Servers and applications.
• Implemented Automation using PowerShell.
• Implemented Server/URL/Performance monitoring using Nagios

Confidential

Technical Analyst

Tools: RAD 7.5, ClearCase, ClearQuest, Jenkins, SQLPlus, Visio, Excel, Word, Service Now, Dynatrace, Sharepoint.

Responsibilities:

• Auto Production support: Worked on Triaging of Auto Incidents related to “Premium Rating”, Vehicle Inspection, and Discounts/Coverage’s. Worked on resolving incident tickets received and debugging application for errors. Providing solutions and workarounds. Performed Code Fixes and Code Reviews on J2EE and STRUTS framework.
• Defect Management: Defect tracking, identifying the team responsible, identifying the environment coordinating for both Functional and Regression Defects. Responsible for efficiently managing work and communicating with development teams and management for discussion and resolution of issues. HP QM and Clear Quest are the main Defect tracking systems.
• Have been involved in automated build, deploy and Test procedures using Continuous Integration tools (Jenkins)
• Ensure deliverables (Build Delivery/Release Notes/Reports) are prepared in accordance to the project requirements, cost and schedule.
• Process improvisations in Build and Deployment space. Created the Environment Downtime Tracking process and automated Unplanned Build approval process, Release Notes, Merge Report Tracking using SharePoint. Also involved in Trends and Analytics for Environment Downtimes for all environments.
• Coordinating for Regression Release and production deployment. Involved in doing Build and Deployment of EARs on the server and performing Sanity Testing.
• SCM Management- Implemented SCM procedures and performed Code Stream Management. Also involved in Release Management for Code Streams including Release Scheduling, Hot Fixes.
• Process Improvisation- Driving the Centralization team that was involved in identifying pain points and improving processes. Achieved benchmarks where new processes were implemented using Sharepoint.

Confidential .

Technical & Business Analyst

Tools: Oracle 11i, Oracle Enterprise Manager, PL/SQL, Putty, SQLPlus Solumina Shop Floor System, MS-Visio, MS-Excel, MS-Word

Responsibilities:

• Gathered Business Requirements about Shop Floor Subsystems and Processes. Gained a thorough understanding of concepts of Effectivity, Work Order Releases, and Work Plans by interacting with Functional, Technical SME’s and Shop Floor Users
• Understanding of Parker Divisions and different Modules like Process Planning, Production Control, Supplier Quality, Discrepancy, Buyoffs, Splits, Dispositions
• Understanding and Documentation of Various Inbound/Outbound Interfaces to the Solumina shop floor including Mule, Active-MQ, Serialization, and MRP.
• Designed Use Cases, Application Context Diagrams, Flow Charts and System Appreciation Document highlighting business processes of Parker Shop Floor
• Prod Support:
• Pre-Analysis: Gathered Information on Functioning of Help Desk and Support Portal. Understanding the Ticketing system, Priority of Tickets, SLA.
• Analysis: Acted as a Support Specialist for Solumina system. This included prompt interaction with Users, Duplication of Errors, providing solutions, Acquiring feedback, Documentation.
• Post-Analysis: Led Management initiatives by developing intelligent & analytical charts/reports using Excel. This included dicing/slicing and classification of Tickets and their causes. Reports were based on frequency, resolution and problem areas in the Business functions.
• Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions
• Performed QA on Tickets which included Testing of solutions.
• Involved with Oracle Support team for resolution of Database tickets. Performed health checkups of Database using OEM and ensured that backups were running smoothly.
• Identified Bugs in Solumina and did follow-up on those for closure. Created multiple SQLs for database queries and updates.

Constellation, California

Business Analyst

Tools: MS-SQL, Clearquest, Service Now, MS-Word, MS-Excel, MS-Visio.

Responsibilities:

• Determined user/business/functional requirements.
• Designed “System Change Requests”. Collected screen shots and screen templates as applicable.
• Analyzed & communicated possible impact of SCR’s. Provided client with alternatives & workarounds.
• Designed Use Case Documents and Process Flow Diagrams adhering to UMLstandards.
• Communicated SCR’s to development team (offshore/onsite). Co-ordinate with development team for calculation of estimated deadlines.
• Did prompt escalation and prioritization of issues. Kept a tab on pending/open issues.
• Coordinated UAT and Go-live with client. Performed sanity testing.
• Designed Technical specification documentation.

Confidential, Naperville, IL

Web Developer

Tools: HTML 4.0, JavaScript, CSS, JSP, Eclipse

Responsibilities:

• Coordinated activities with an Indian based team to develop User Interface for their website.
• Created, maintained, and designed web application using Java/J2EE, JavaScript, HTML, and SQL (Access back-end database)
• Prepared User Requirement Documentation and Manual.
• Designed and modeled the database for this application by defining all entities, their attributes and their relationships. Also, used Normalization and indexing techniques to improve performance of the SQL statements. The Application data resided on Microsoft’s Access Database.
• Designed Wire Frame Diagrams and Mock Screens for End-Users and Business and received Approvals from them.
• Creation of menus, images and logos for web pages using HTML and CSS. Handled HTML events using Javascript.