SUMMARY:

• Experienced professional with 10 years of diverse industry experience including Software Testing, design, development, implementation, and support of enterprise database systems
• Committed to delivering high - quality products and technical support to customers
• Knowledgeable in commercial and Open-Source Automation Tools as well as Object-Oriented Programming
• Experienced in Mobile (Android and iOS devices), Web, and cloud based application testing
• Skillful in developing Test Cases based on Technical Specification Analysis
• Proficient in software issues identification and variety of documentation
• Resourceful problem-solver, detailed-oriented team contributor, and quick learner
• Warm and engaging bilingual communicator (proficient in English and Chinese)
• Goal-focused and efficient worker
• US Citizen

TECHNICAL SKILLS:

Platforms: Windows, Mac OS, Linux/Unix

Mobile Platforms: Android OS, iOS, Windows Phone

Programming: Java, HTML, CSS, XML, JSON, JavaScript, SQL, PL/SQL, Shell Scripting

Database: Oracle Enterprise Server, Apache Cassandra, MySQL, MS SQL Server

Test Automation: Selenium WebDriver, JUnit/TestNG, SoapUI

Version Control: Git and Subversion

Web Testing Tools: Firebug, XPath, RegEx Tester, Android Debug Bridge (adb), Xocde

Networking: TCP/IP, FTP, HTTP, VPN, Internet, Intranet

Virtualization: VMware Server, Oracle VirtualBox

Bug Tracking: JIRA, Bugzilla

Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari

Applications: MS Office (Word, Excel, PowerPoint, Outlook, Project)

EMPLOYMENT HISTORY:

Senior Software QA Analyst

Confidential, CA

Responsibilities:

• Executed complex web application testing that involved workflow testing.
• Performed in-depth analysis on the issues reported by end users, provided timely support for our clients with data fix, user error correction, system knowledge sharing, and finding workarounds.
• Worked closely with cross-functional organizations, project teams, and clients to develop project schedules, and deliver high quality products.
• Collaborated and communicated with engineering team to clarify requirements and determine the root causes of the issues/defects.
• Signed off on releases, generated system user training materials, and documented release notes.
• Performed data validation and analysis using MySQL and Excel.
• Conducted web service testing with SoapUI.

QA Analyst

Confidential, CA

Responsibilities:

• Participated in projects with Aggressive Agile SDLC.
• Successfully handled QA deliverables for several releases being a sole QA engineer.
• Performed UI, functional, regression, smoke, integration, performance, social media, audio/video and compatibility testing on a wide range of devices including desktop, Android and iOS devices.
• Designed and executed test cases, test suites.
• Worked with other QA members, project managers, and developers to create and execute a common approach to testing.
• Used version control tools (GIT and SVN) for continuous integration.
• Executed RESTful web service testing by employing “Charles” - a web debugging tool to track all the HTTP and HTTPS traffic between internet and machines, including HTTP headers (which contain the cookies and caching information), requests, and responses.
• Used “Kaleidoscope” - a file comparison application to analyze a CSS and HTML change set to determine an appropriate testing strategy.
• Proposed to utilize UIAutomation tool - built in Xcode as a solution for increasing efficiency of testing work.

Software QA Engineer

Confidential, Campbell, CA

Responsibilities:

• Participated in testing a SaaS application mainly designed to let users send, receive, digitally sign, share, online access, and manage files/folders via the web, a desktop client, Android and iOS devices, or from within business applications with a Confidential plug-in.
• Created test plan, authored and executed test scenarios/cases that covered features including transactional emails for the different types of user accounts.
• Worked closely with engineering team to reproduce errors, and ensure testing issues were resolved in a timely fashion.
• Performed functional, regression, smoke, UI, usability, exploratory, and cross-browser compatibility testing in an Agile development environment.
• Involved in I18N testing with different languages.
• Performed data verification using SQL queries with MySQL database and CQL queries with Cassandra database.
• Involved in RESTful web service testing using SoapUI and Postman (REST Clients for Chrome)
• Involved in web application UI automation using Selenium WebDriver and TestNG.
• Utilized bug tracking system JIRA to report issues, and followed up on their fixes.
• Prepared test environments using Continuous Integration tool AnthillPro and Version Control System (VCS) Git and Subversion(SVN).

Software QA Engineer

Confidential, San Jose, CA

Responsibilities:

• Worked on an IT management cloud-based application used to automate deployment of enterprise applications and their dependencies compliant with enterprise IT policies and governance, which provides dynamic application environments with constant updates and revision.
• Built domain knowledge and technical skills
• Created and executed test cases by application components
• Conducted testing on “Setup Resource Pooling” and “Cloud Account” components under the “Govern Cloud” module
• Performed exploratory, usability and regression testing in QA and/or production environments
• Performed multi OS (Windows, Linux, and Mac OS X) and cross-browser compatibility testing using IE, Firefox, Chrome
• Analyzed software failures, reported issues to Bug Reporting App, Bugzilla
• Communicated with engineering team to resolve testing issues
• Created documents for releases—Release Notes, User’s Guides

Oracle Database Administrator

Confidential, Palo Alto, CA

Responsibilities:

• Analyzed business needs in relation to database requirements; assisted in design and implementation of databases infrastructure to meet requirements and business challenges, including migrating, upgrading, maintaining, monitoring and troubleshooting databases.
• Program Quality Improvement: Built Oracle forms functioning as simplified Bugzilla like interfaces to report and track bugs detected by developers and testers.
• Implemented and developed numerous programs, conducted data (uploaded from data warehouse) reporting and data analysis for market research and business decision support.
• Generated documentation supplemented with diagrams of database structure, including descriptions of each table, attribute meanings, explanations of the relationships among a list of schema objects -- tables, constraints, database triggers, packages, stored functions and procedures, views and so on.