We provide IT Staff Augmentation Services!

Qa/triage Lead Resume

Portsmouth, NH


  • Over 11 years of extensive experience in testing various software applications with an exposure to different platforms and software systems.
  • More than 7 years’ experience in leading testing projects and provide leadership to testing resources
  • Involved in all the phases of Software Development Life Cycle (SDLC).
  • Proficient in writing Test Plans, Test Set/Cases and Test Scripts.
  • Expertise in black box and white box testing techniques.
  • Expert in front - end and back-end testing
  • Extensively involved in Functional, Integration and Regression testing.
  • Experience in C#, ASP.NET, XML Web Services.
  • Experience in developing XML Web Services using WSDL and SOAP.
  • Extensive experience in object oriented programming.
  • Experience in Mercury Interactive Test Suite (WinRunner, TestDirector, LoadRunner, QualityCenter, QTP) and Bugzilla
  • Good exposure to both Automated/Manual testing.
  • Extensively involved in Quality assurance of Web based and Client/Server applications.
  • Worked in several capacities, including QA module lead, Test Engineer & Programmer.
  • Good problem solving and programming skills, ability to learn and use new systems and paradigms.
  • Team Player, result oriented, fast learner with excellent communication and interpersonal skills.


Operating Systems: Windows NT/95/98/2000/XP/7, Sun Solaris, UNIX, LINUX, MS-DOS

Languages: C, C++, PL/SQL,T-SQL

Applications: ASP.NET, C# .NET, ASP, HTML, XML, SOAP, Web Services

Database/ Data Access: MS SQL Server, Oracle, SQL Navigator, TOAD, MS Access

Web/ Application Servers: Internet Information Server (IIS)

GUI Tools: VB 6.0, Developer 2000, Visual Studio.NET

MS Packages: MS Office 2000(Excel, Word, PowerPoint, Access, Project)

Configuration Library: Microsoft Visual SourceSafe

Testing Tools: WinRunner, LoadRunner, QuickTestPro

Defect Management Tool: TestDirector, Quality Center, ALCM, Bugzilla,Sharepoint, TFS, JIRA,Rally

Methodologies: Six Sigma, Agile, WaterFall



QA/Triage Lead


  • Responsible for designing and executing test plans from business requirements.
  • Performed role of Project QA lead on assigned projects with test team of 2-3 testers.
  • Involved in full lifecycle Data Migration Test utilizing SQL.
  • Involved in requirement meetings and testing for new android mobile application.
  • Implementation of automated test processes, software, and training of other QA staff.
  • Accountable for conducting testing efforts for multiple efforts concurrently.
  • Generates functional and regression test cases for manual and automated testing utilizing Selenium
  • Responsible for identifying, tracking and reporting testing results and application defects using JIRA.
  • Involve in the evaluation and implementation of test automation
  • Experience with Jenkins/Maven
  • Utilized SQL queries to perform testing.

Senior QA/QA Lead


  • Established and evolved formal QA processes, ensuring that the team is using industry-accepted best practices
  • Reviewed business requirements and specifications for consistency in quality standards and preparation for testing
  • Establish a Test strategy and test plans
  • Updated TFS requirement traceability, test cases, test sets and defects according to QA standards
  • Engaged with application development team during defect resolution
  • Record and track issues /defects, and coordinate with the client through the fix resolution and production verification
  • Established Metrics for each sprint and reported to the stake folders
  • Reviewed Test Deliverables to ensure compliance to the Test Strategy
  • Analyzed test metric to determine quality and forecast release readiness.
  • Researched and evaluated new testing technologies and tools to improve QA practices
  • Acted as a key point for all QA aspects’ of releases, providing QA services and coordinating QA resources internally and externally
  • Coordinated a offshore team

Senior QA


  • Worked in manual and automation QA testing.
  • QA point of contact for the leadership and cross-functional teams.
  • Own test plans and documentation that communicates the standards and procedures of QA teams.
  • Represented QA in scrum/defect review meetings with project team stakeholders to discuss issue found during testing and their current statuses.
  • Lead automation activities within the automation framework using QTP 11.0.
  • Strong management and leadership for direct reports with capacity to mentor and coach QA staff.
  • Implement, gather, and report team and project metrics which demonstrate business value and showing continuous improvement in an Agile environment.
  • Accountable for the quality of test services during all stages of SDLC.
  • Support customers in troubleshooting exercises.
  • Validated database updates and changes using SQL queries.
  • Analyze functional business requirements for completeness and test case preparation
  • Review test scripts for manual execution based on Business Requirements and direction from the development and product managers.
  • Interface and coordinate research/resolution of issues with the Customers
  • Keep management informed of testing project status, raise issues/risks
  • Work closely with development and product management staff to discuss defects and resolutions
  • Participate in and provide input during QA process improvement initiatives

Environment: Windows XP, Websphere 5.1, QTP,Rally,HP ALM, SQL server, Visio

Confidential, PORTSMOUTH, NH

Senior QA/QA Lead


  • Responsible for creating and managing a software QA program
  • Collaborated with key stakeholders to establish and execute project testing objectives.
  • Point of QA contact for assigned Vendor to work with and meet the requirements of the vendor
  • Act as a SME for the Vendor End to End testing and act as a triage manager for Vendor logged issues
  • Responsible for generating new strategies and plans for improving quality of the product
  • Architected and implemented QA processes and practices, including defect and test management
  • Identify project risks and mitigation activities for resolution meeting technical and business needs.
  • Actively participate in Program & Delivery Management process improvements.
  • Provides detailed plans of complex projects and status reports of work in progress and future projections
  • Created QA Project Plans for all phases of the Life Cycle
  • Created Test Strategy and Test Plan document standards
  • Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management
  • Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities
  • Verified traceability of Test Conditions to Test Cases in QC
  • Responsible for running Smoke Test for the several banking projects and for creating Test Plans and executing test in the Test Lab using QC/ALM11
  • Provided Test Estimates for various phases of the project
  • Analyzed recorded and modified client-server traffic using an HTTP monitor.
  • Managed Web services based QA effort delivery to client
  • Created and ran functional and load tests on web services prior to implementation.
  • Coached the Team and worked with Soap UI tool to test web services
  • Carried out Data integrity and Data consistency testing.
  • Lead QA ‘Best Practices’ implementation effort
  • Worked on Resource planning and estimates
  • Investigated for process improvement tools
  • Ensured appropriate QA documentation is updated, including processes and test scenarios
  • Lead production support QA team to ensure best in class service delivery
  • Actively participated in Program & Delivery Management process improvements.

Environment: UNIX(Solaris), Windows XP, Websphere 5.1,MQ explorer, Oracle, MS Access, SQL server, TOAD, Visual Basic, Soap UI 4.0.1, Quality Center, XML

Confidential, PORTLAND ME

Senior QA/QA Lead


  • Designed and Developed Test Cases according to Functional Requirements and design specifications of the application.
  • Executed Test cases and reviewed the results by comparing the actual results against the expected results.
  • Performed stress test and performance test to Improve service to the customers by implementing a flexible and adaptable order entry service that can be used across all of L.L.Bean’s touchpoints.
  • Written SQL scripts for back end testing
  • Performing queries to the database using 'SQL' to check successful Transaction & to create particular test cases
  • Test development, test enhancements, and test execution of the application using Quick Test Pro & Test Director.
  • Measured the performance of system, application server, web server and database server resources using LoadRunner online monitors. Analyzed the response times and resource graphs over various loads.
  • Responsible for defect tracking and reporting the bugs using Test Director
  • Presentation of the QA Status report and the Defect Status reports in the weekly meeting
  • Documented the verified test results after executing the scripts.
  • Assist developers with reproducing defects and providing additional information as needed.

Environment: Java, JDBC, WSAD 5.1.1, DB2, Quest Central for DB2 v3.1.1, ASP, ClearCase, LoadRunner 8.0, Test Director, Win Runner 7.x, Quick Test Pro.

Confidential, Rochester MN

QA Analyst


  • Performance testing on WebSphere Application Server 5.0/5.1 for iSeries and Domino based applications
  • Simulated Vusers to check the performance of mail operations on Lotus Domino 6.x
  • Created and ran Virtual users scripts against a websphere commerce Scenario
  • Performed Stress Test against an internal, test area Apache HTTP server, serving both static pages(online documentation repository) and servlets (ping,ftp and personal webpages)
  • Ran web scripts against the DB2 OLAP Scenario
  • Performed Regression testing for the functionality of Applications using Mercury testing tool LoadRunner
  • Record and edit recorded scripts to include necessary parameterization and logic using VUGEN
  • Stress/Load test the application to isolate and identify potential client, network, and server bottlenecks.
  • Performed a benchmark run employing a small number of users for comparison purposes as the number of users is increased in subsequent runs
  • Tested iseries and pSeries hardware
  • Performed test execution and evaluated the results
  • Responsible for system log checking
  • Worked with developers to improve the scalability of the Application.

Environment: IBM OS/400,WebSphere Application Server Express 5.0.2/5.1, IBM HTTP Server,iSeries Access,iSeries Navigator,Lotus Domino For iSeries V6.5, DB2 OLAP Server 8.1, Windows XP/2000, LDAP,MQSeries for AS/400,Unix,LoadRunner 7.8, Test Director, Win Runner 7.x.

Hire Now