Quality Assurance and Lab Engineer Resume

SUMMARY:

To further my career with an organization who can utilize my vast experience and extensive knowledge spanning from the following skillsets: Project Management, Quality Analyst, Assurance Technician, and Digital Cable / Broadband network Installation Technician. Quality of work and earning the trust of customers is my main mission.

SKILLS, SYSTEMS:

Microsoft Office Suite
Windows OS
Digital Video Testing
Unified Computing System (UCS)
STB or Set top Box testing
Switched Digital Video Systems
Troubleshooting Skills
Project Management Skills
Communication Skills
Customer Service Skills
Operations and Maintenance

WORK EXPERIENCE:

Confidential

Quality Assurance and Lab Engineer

Responsibilities:

Develop consistent, reliable, and effective test scripts and execution against the testing roadmap as defined by the project portfolio
Analyze the project intake activities to identify quality objectives, estimate, and support the approved work into the project portfolio
Perform system analysis of software applications to derive software quality assurance test plans and Standard Operating Procedures (SOPs)
Develop test cases/scripts based on defined business functional sections and/or user cases
Manage the design, creation, and execution of comprehensive test strategies while focusing on end - to-end functionality and dependencies across projects/teams
Analyze risks and propose mitigation plans
Communicate and escalate issues to senior leadership when elevated awareness is required
Execute Digital Video Testing and concisely report progress and defect status
Establish and maintain strong relationships with business and technology stakeholders

Confidential

Installation Technician

Responsibilities:

Installed digital cable, high speed internet/broadband networks for residential and commercial clients
Tested all equipment to ensure sound performance of systems
Ensured complete system compliance by following specifications in accordance with building and electrical codes
Troubleshot basic network configuration as it related to modern communication technologies such as Voice-over-IP (VoIP)

Confidential

Lead Quality Assurance Technician

Responsibilities:

Member of Break-Fix QA Team
Maintained excellent working relationships with multiple levels within Confidential and external contacts
Gathered and analyzed data from multiple sources in order to plan and prioritize multiple assignments
Installed Confidential high speed internet/broadband networks for residential and commercial clients
Tracked deficiencies and worked with management to define corrective action plans utilizing the Defect Tracking System - Unified
Ensured complete system compliance by following specifications in accordance with building and electrical codes
Troubleshot basic network configuration as it related to modern communication technologies such as Voice-over-IP (VoIP)
Ensured pristine customer satisfaction by focusing on quality of work and adhering to customer needs

Confidential

Supervisor

Responsibilities:

Managed, trained and mentored new hires
Set up and established various branch offices from the ground up at the following locations: Long Island, NY, Detroit, MI, and Fort Mill, SC;
Monitored and solved customer complaints and inquires
Managed Quality Control and safety training.
Head-end wiring Coax cable,CAT5, and fiber optics; Configured Cisco routers for optimal performance at business locations

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