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Quality Assurance And Lab Engineer Resume

SUMMARY:

To further my career with an organization who can utilize my vast experience and extensive knowledge spanning from the following skillsets: Project Management, Quality Analyst, Assurance Technician, and Digital Cable / Broadband network Installation Technician. Quality of work and earning the trust of customers is my main mission.

SKILLS, SYSTEMS:

  • Microsoft Office Suite
  • Windows OS
  • Digital Video Testing
  • Unified Computing System (UCS)
  • STB or Set top Box testing
  • Switched Digital Video Systems
  • Troubleshooting Skills
  • Project Management Skills
  • Communication Skills
  • Customer Service Skills
  • Operations and Maintenance

WORK EXPERIENCE:

Confidential

Quality Assurance and Lab Engineer

Responsibilities:

  • Develop consistent, reliable, and effective test scripts and execution against the testing roadmap as defined by the project portfolio
  • Analyze the project intake activities to identify quality objectives, estimate, and support the approved work into the project portfolio
  • Perform system analysis of software applications to derive software quality assurance test plans and Standard Operating Procedures (SOPs)
  • Develop test cases/scripts based on defined business functional sections and/or user cases
  • Manage the design, creation, and execution of comprehensive test strategies while focusing on end - to-end functionality and dependencies across projects/teams
  • Analyze risks and propose mitigation plans
  • Communicate and escalate issues to senior leadership when elevated awareness is required
  • Execute Digital Video Testing and concisely report progress and defect status
  • Establish and maintain strong relationships with business and technology stakeholders

Confidential

Installation Technician

Responsibilities:

  • Installed digital cable, high speed internet/broadband networks for residential and commercial clients
  • Tested all equipment to ensure sound performance of systems
  • Ensured complete system compliance by following specifications in accordance with building and electrical codes
  • Troubleshot basic network configuration as it related to modern communication technologies such as Voice-over-IP (VoIP)

Confidential

Lead Quality Assurance Technician

Responsibilities:

  • Member of Break-Fix QA Team
  • Maintained excellent working relationships with multiple levels within Confidential and external contacts
  • Gathered and analyzed data from multiple sources in order to plan and prioritize multiple assignments
  • Installed Confidential high speed internet/broadband networks for residential and commercial clients
  • Tracked deficiencies and worked with management to define corrective action plans utilizing the Defect Tracking System - Unified
  • Ensured complete system compliance by following specifications in accordance with building and electrical codes
  • Troubleshot basic network configuration as it related to modern communication technologies such as Voice-over-IP (VoIP)
  • Ensured pristine customer satisfaction by focusing on quality of work and adhering to customer needs

Confidential

Supervisor

Responsibilities:

  • Managed, trained and mentored new hires
  • Set up and established various branch offices from the ground up at the following locations: Long Island, NY, Detroit, MI, and Fort Mill, SC;
  • Monitored and solved customer complaints and inquires
  • Managed Quality Control and safety training.
  • Head-end wiring Coax cable,CAT5, and fiber optics; Configured Cisco routers for optimal performance at business locations

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