SUMMARY:

• Very strong in Sales Force QA methodologies / SDLC and STLC. Proven track record of QA technical Knowledge, business Process and global service delivery. Self - motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater return to companies with collaboration and partnerships.
• 14 + years of I. Confidential Experienced in Web Data Testing/Functional Testing of IBM Mainframe, UNIX/Linux/Windows, Client Server and Cloud Applications in Various domains like Telecom, Healthcare, Finance and Mortgage etc.
• Experience in Testing of Sales Force/CRM, Confidential CRM,Seibel CRM,Oracle CRM,MicroSoftDynamics, Ordering System - OMS,CSG orders, ICOMS orders, CABS billing,ASR,Coffee - COA Billing Systems, Confidential Ensemble,Enabler Billing - Front End Online, Batch - AR,Collections etc.
• Strong Knowledge in Sales Force Administration and Customization, Data Validation, Sales, Marketing, Customer Support.
• Working Expereience on Cloud platform of Salesforce (Communities, Service, Marketing etc)
• Hands on 7 years of working experience SFDC Lightening in Role Hierarchy, Custom Profiles and public Groups creation and user management and analyzing organization processes, converting business workflows into exact Salesforce.com
• Hands on Sales Force lightning Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experienced in Telecom Testing of TDM/TAC - Test accounts, Orders Creation in L-CSG Prod/QAKA, L-TWC CSG and ICOMS Billings of Prod/QAHA, Training, BHN Prod Environments for the Customers, QA Teams of SIT, E2E, UAT, Confidential, Field Technicians and Other Stake holders TDM/TAC requests.
• Over 8 ½ years of Telecom Testing of CSG,ICOMSs Ordering, Provisioning, Mediation and Billing, Confidential CC & Billing Of GSM,CDMA,4G/LTE technologies - Enabler and Ensemble Applications such as CSM, Provisioning,MAF, MPS, Usages(Voice & Data-SMS,MMS,GPRS), Batch Billing/Invoicing (Enabler&Ensemble), AR &Collections, OLC, Enabler Events Guiding / Event Rating (Event management),AMSS, Sales Force, Sterling CRM,MS Dynamics CRM,OMS, Clarify CRM,e-bill, API, EMS, POS & BOH Back of House,IVR - Integrated Voice Portals, Web Applications, Care Applications, API Applications in Functional, System Integration Testing,E2E,Prod and Test LAB Device testing, Mobile testing,SIT,UAT Testing and Production Testing.
• Strong Experience in Triage, Test Management tools such as Quality Center (with a certification in HP Quality Center) and Defect management tools such as Bugzilla, JIRA, Rally, and Agile Testing.
• Having 7 Years’ Experience in Agile testing methodology.
• Experience in Oracle, PLSQL, SQL, JAVA, Linux, UNIX, AS400 and MF.
• Experience in Requirements analysis, Project Estimation, Test design, Defect Management, and Risk assessment.
• Experience in Coordinate with both the onshore and offshore testing leads, Capacity on Multiple Projects handling, Release level initiatives.
• Hands on Experience on backend testing using SQL statements to verify the data.
• Experience in Pega, IBM - BPM SWIFT message testing includes SWIFT message types, SWIFT message formats etc.
• 3+ Years of Experience in Health Care&Pharmacy-HL7,EDI,HIPPA,EIM ESM,NewMMIS,EDI - Eligibility Enrollment Process, Loading the Contracts, Claims - EIM ESM application using Hermes tool (JMS-MQ Series) and Experience in HIPPA,HL7 Messages and Various EDI Transactions testing.
• Experience in Sale Force, Sterling CRM applications - creating Contracts/Customer Info, Orders creation, Follow ups, Case Management, Apex Data Loader, Interfaces/Web Services, SOAP UI and Rest Services.
• Experience in Web Services testing using REST, SOAP XML, EJB, socket-based, JMS.
• Experience in cloud platforms (AWS, Azure, Google) and knowledge of models (IaaS, SaaS, PaaS)
• Tested Sales force on Sales cloud & Service Cloud for residential customers and also loading the data with
• 3 ½ Years of Experience in Banking and Financial Products Applications - Credit, Debit Cards Processing, Auto loans/Lease, Home-Banking, Investment, Insurance, Real-estate /Mortgage (Equator) Products Testing etc.
• Experience in IVR applications (Genesys,Avaya, Integrated Voice Portals-ISP - NSP (National Screen) for the Cust Identification, Authentication, RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repair and COVP - For the Sales Orders.
• Experience in TFS (Team Foundation Server) and MS Test Manager (MTM) /Team Web Access for the Test cases, Organisation and Test Plan suits and Have Exp on White And Black box testing.

TECHNICAL SKILLS:

Operating Systems: Linux, HP-UNIX/X-TERM, Sun Solaris, IBM Mainframe/AS-400, Windows NT.

RDBMS: ETL Tools / Informatica,ORACLE, ODI Integer, SQL,ODI INTEGER, MS-SQL,ODI INTEGER, Server, MS Access, Toad, Tandem DB

Web Server: IIS, Web logic, IBM Web sphere, Netscape Enterprise Server/W, TIBCO.

Editor/Tools: CSG,ICOMS,Rumba,Triage / ALM/HP Quality Center,Remedy,Rally,Jira, IBM-BPM,PEGA,Web track, I-track, Rational Clear Quest, Share Point, Rational Test Manager, TFS,Rally,MAESTRO, Sales Force/CRM, Confidential CRM,Seibel CRM,Oracle CRM,MicroSoftDynamics,OMS,POS & BOH,IVR, Batch AR,Collections, Ensemble CSM, MAF, MPS, Billing, FBF, Enabler AMC, Invoicing, End of Day(EOD) Map - AR & Collections, Enabler - 3G,4G, LTE Usage, EOC/MAPA, MAPC, Turbo Charge (AC,A&F, AC Rater),OLC,S-View ( Clarify CRM),Bill - AMSS, E-care, DDPF, DDP Emulator, IBM Mainframe, DPI(Green Screen) / AS400 I-Series,MF, Tandem, Web Services, API Tester /APIs, E2E,SAP Testing, Agile Testing, SDLC, .NET, SalesForce,Sterling,Middleware,Weblogic,Shell Scripting,Python,Lab Tech, Device Testing, IOS,Android, Ecomm erce, GSM,CDMA,WiMax,LTE,Java Script,VB Script,QTP,Selenium, Smart Bear- Web Services ( REST / SOAP UI) etc .

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Sr SME / TDM - Sr QA

Responsibilities:

• Experienced in TDM/TAC - Test accounts in Sales Force Ordering/Orders, Provisioning Creation in L-CSG -Prod/QAKA, L-TWC -CSG and ICOMS Billings of Prod/QAHA, Training, BHN Prod Environments for the Customers, QA Teams of System Interface testing, and E2E, UAT, Confidential, Field Technicians and Other Stake holder’s requests.
• Working Expereience on Cloud platform of Salesforce lightning (Communities, Service, Marketing etc)
• Experienced in Sales Force CRM, OMS, CSG, ICOMs, Black screen (Green Screen) - AS400 I-series Testing for Telecom wireline Orders, Accounts and Provisioning.
• Experience in Web Services testing using REST, SOAP XML, EJB, socket-based, JMS.
• Experience in Orders Creation through Various Channels (Sales Force, Sterling) and Processing of Services for new and migrated (conversion) customers.
• Supported 24x7 for Confidential (Spectrum Business Pricing and Packing) for the Hub Field Technicians across all the regions and markets of USA of Charter, TWC and BHN for Telecom Enterprise Wireline Customers.
• Experienced in Lab testing for the different devices ( Modems,STBs,EMTAs) for Internet, Video and Telephone and Buildig in HW Library, Racking and Stacking devices and Validation of Internet,Wi-Fi,Telephone,STB Video features etc.
• Experienced in creation of Locations/House, Accounts and Orders Creation through Various Channels ( CSG,ICOMs) and Monitoring in downstream applications like BAC( Broadband Access Center) - To verify the Device is Online, OSM (Order and Service Management) - Verify the Status of the Orders,UIM (Unified Inventory Management) - to Verify the Service status and DM (Device Manager) and Its Provisioning.
• Tested Sales force on Sales cloud & Service Cloud for residential and Business customers and also loading the data with Apex data loader tool from production with export and Import conditions for new/exiting forms data testing and Regression Testing.
• Experience in creation of reports using Share Point, Xls, Jira, Remedy and responsible for the test creations, Support issues on Spectrum Business Pricing and Packing ( Confidential ) etc.

Environment: Sales Force lightning, Apex, Visualforce, HTML, JavaScript and CSS, TFS, MTM,CRM, MS Dynamics,CSG-Prod/QAKA,Training Environments, L-TWC-CSG/ICOMs,BHN ICOMs billing,Middleware,NextGen Provisioning, Mediation and Billing,TDM, IVR, Confidential, Rumba/Black Screen,UAT/E2E Testing, Linux, HP-UNIX, SQL, TOAD,Oracle,AS400,Jira, Remedy, APIs, JAVA,XML, HTML, Smart Bear- Web Services ( REST / SOAP UI), CRM,Sales Force, Test Strategy, SDLC/STLC, Cloud flat forms(AWS, Azure, Google), TCP/IP.

Confidential, Irving, TX

Sr QA Expert - IVR Tester

Responsibilities:

• Experience in reviewing BRD and Gathering IVR Requirements and Updating the Routing Transfer Groups via vision documents for the Calls routing between agents and call flows.
• Experience in CABS billing, ASR, and Coffee - COA Billing Systems - Front End etc.
• Understanding of UI (User Interface documents for NSP, SHOP, RMVP, CTVP, COVP) etc. Its logic and DMs (Dialog Modules), PPs (Play prompts), routing etc.
• Experience in Web Services testing using REST, SOAP XML, EJB, socket-based, JMS.
• Experience in IVR applications (Genesys,Avaya, Integrated Voice Portals-ISP,NSP (National Screen) for the Cust Identification, Authentication, RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repair & Technical, COVP - Customer Ordering Voice Portal for Pending Orders, RTCI - Real Time Customer Insight, National Best Insight(NBA) - an IVR Call Center /Agent/Tech Support Domain Applications.
• Tested IVR functionality and routing groups between modules of NSP, RMVP, SHOP, CTVP etc. And FYC - Find your call for 30days from Production recording between Customer VP and Agent.
• Experience in Agent prompts of Billing Agent, internet problem Agent, Service Problem Agent, TV ProblemAgent, IPTV, MultipleService Agent etc via VP by System and User Responses for DSL,HSI,U-Verse and VOIP Telephone Services etc.
• Experience in IVR XMLs testing, Call Center applications, Routing,VDNs, Transfer Groups, Skills Testing, NICE Call recording Testing, VP call recordings testing using FYC ( Find your call) tool for Past 30 days.
• Testing of DTMF and Speech Recognition, Text to Speech Application and IVR Call Flows / Agent Activities, Call Center and Tech Support.
• Testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start - Combined Bill, Payment Menu Check, Auto Pay, and Upgrade Eligibility etc.
• IVR automation with Cyara IVR tool experience with Regression Scenarios such as Order Status,SNP,PPV,Pay Now by Phone, Balance, De enroll PFB ( Cancel Paper free Billing),Duplicate Bill, Pay Loc, Store Loc, Pay Mail Address,Disonnect Service, New Products,SNP Future Payments, Payment Arrangements, Report a Payment, Pay Now, Feature Info, FiOS Availability etc with and without PINs, in English and Spanish.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux,Shell Scripting, other info and Validations against Voice Portal UI documents,IR and WRs.
• Experience in Defect Tracking Tools like Fiddler, HP ALM/QC, Rational Clear Quest, JIRA, Remedy, TFS, and Rally etc.
• Experience in GUI Testing, Regression testing, Functional testing SIT, E2E Testing / UAT Testing.

Environment: Sales Force lightning, Apex, Visualforce, HTML, JavaScript and CSS, TFS, MTM,CRM, MS Dynamics,Unix,sql,Web Services.

Confidential, Richardson, TX

Sr.QA Lead

Responsibilities:

• Experience in System Interface testing,E2E,UAT testing of Confidential Conversion Customers(TX,FL,CA Regions) into Frontier Communication Billing System in CC&B of Sales Force/Sterling,Dynamics,CRM,OMS,AS400 I-series/DPI Green Screen etc.
• Experience in Testing of Sales Force Ordering, Provisioning, Mediation and Billing applications.
• Experience in ST, UAT testing of MS Dynamics, NAV and B2B E-Commerce applications.
• Designing Test Strategy, test plans, test scenarios, test scripts for conversion of Confidential migration customers for Voice, Video and FiOS / HSI Internet customers into Frontier DPI/AS400 billing system.
• Experience in Orders Creation through Various Channels (Sales Force, Sterling) and Processing of Services for new and migrated (conversion) customers.
• Experience in creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services in Sale Force.com, Cloud applications.
• Tested Sales force on Sales cloud & Service Cloud for residential customers and also loading the data with Apex data loader tool from production with export and Import conditions for new/exiting forms data testing and Regression Testing.
• Experience in Sale Force on Sales cloud & Service Cloud, Sterling applications - creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services.
• Experience in MS Dynamics application testing in System Integration, E2E, UAT environments with end User Scenarios.
• Experience in Customer Care & Billing applications such as Sterling,DPI and Bill Validation, Validation of MRC,NRC,Adjustments,Payments,AutoCharge,Basic,NonBasic Charges, Other Charges & Credits, Prorated Charges, Footing Process, Bill Summary,Usage,CDRs,EDRs,RemittanceAddress.
• Experience in creation of reports using HP ALM Quality Center, Jira, Remedy, and Rally and responsible for the all opened defects till the closer.

Environment: Sales Force lightning, Apex, Visualforce, HTML, JavaScript and CSS, TFS, MTM,CRM, MS Dynamics,Unix,sql,Web Services.

Confidential, Atlanta, GA

Sr. QA Mobile Tester/Application Tester/IVR

Responsibilities:

• Participated Agile meetings and Demos with Business Users, Marketing and Understanding of functional and non-functional requirements for the Applications and the scope of different Projects to be tested and Writing, Review and execution of Test Scripts Using HP ALM QC,Jira etc.
• Experience in Functionality Testing modules of ICOMS- Integrated Communications Operations Management System in SIT and UAT environments and Confidential Ensemble, Enabler Billing System.
• Worked on Centivia Tool and Validation of SIM/MSISDN Reserve/Release, Loading, Audit and Configuration of SIMs/MSISDNs for different Projects for LIVE and Non Live Scenarios.
• Experience in Multi-environments - Multiple trees of jobs with interdependencies- different Billing runs, Reports, AR & collection jobs.
• Experience Using GUI Interface - defines Production Manager - production cycle and monitoring production cycles.
• Expert in Switch Control LAB IP Config ( Production/QAT environments) Validation of Live/Non-Live functionality through Engineering Elements of HLR,GFLEX and Its Scenarios testing, Debugging etc and closely working with Switch Control Dev team.
• Tested Client Customized Sales force on Sales cloud & Service Cloud functionality Product Inquiry, Address Validation( Service address/Billing Address),credit check, PC,Service a/c, Memos, review, Orders, Create BAN, Move subscriber from BAN to BAN, Change subscriber, Change Bill Cycle, Add SOC, Delete SOC, Changing Price Plan, Changing Equipment, Suspend subscriber, Suspend BAN, Restore subscriber, Cancel BAN, Closed BAN.
• Mobile App-Tested Java based - Mavenier client and Mavnier App (MobileApp) in IOS and Android devices- Mavnier app with same MyTMO login credentials and tested functionality of the Application like Multi device calling from different devices from Plans of TMO, Sending or Receive FAX to devices/Conference calling /Bridge Calling i.e 1 organizer to 10, 20, 30 Participants, Call routing to different departments from MobileApp.
• Mobile App through testing of activations with Live Switch and Validating DB tables, debugging of logs, trouble shooting and in switch controls and Eng. Elements LIKE hlr, OTA, SMSS,MMSS, DUS DB etc and Live Switch Validations HLR,CNTDB,LAB MMSC for MMS,SMSC for SMS,PAG for RPX port of Prepaid etc
• Prepaid Subscribers activations through Quick View and Its scenarios and Validation in RPX DB (Prepaid).
• Validation of Engineering Elements SDAT, IHLR, Samson Post Paid, (POS & BOH), RPX (Prepaid), TSD, IAM and NAP.
• Tested IOS, Android Device Scenarios (SMS, MMS, Voice and Other functionality) Using Live Switch and Live SIMs with CAMEL features in HLR.
• Experience in Usage Files Processing and running Billing and Validations of Statements for different Projects.

Confidential, Richardson, TX

Sr. QA SFDC CRM Tester

Responsibilities:

• Worked on Testing of lightning Sales Force - data migration from databases to SFDC using Data Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expereience in Sales Force, Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Experience in IVR applications Testing (Genesys,Avaya, Integrated Voice Portals-ISP - NSP - National Screen, Cust Authentication,RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repair & Technical, COVP - Customer Ordering Voice Portal for Pending Orders, RTCI – Real Time Customer Insight, National Best Insight) – an IVR Call Center /Agent/Tech Support Domain Applications.
• Worked on production Operational Schedulers tools such as Control-M(BMC Software),Maestro Scheduler(Tivoli Software) and AutoSys to monitor Automatic Batch Jobs processes in HP,Sun,Linux/Unix etc and Oracle DB.
• Experience in creating Operational Parameters in OP DB, loading into Scheduler DB every night and Jobs Launching by Operational System using AutoSys/JIL.
• Experience in creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services in Sale Force.com, Cloud applications.
• Tested Sales force on Sales cloud & Service Cloud for residential customers and also loading the data with Apex data loader tool from production with export and Import conditions for new/exiting forms data testing and Regression Testing.
• Experience in Enabler guiding / Event Rating - Event management, Incident management, Event Incident integration and Billing Applications.
• Experience in Using SOAP-UI/Web Services to test CSM, Osmond CRM/Sales Force applications to test E2E and UAT scenarios.
• Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from TLG to Enabler and Its components.
• Experienced in Product Testing- Enabler Product testing from Version 7.0, 7.5 and 8.1 and expertise in Data Usage (UUP AbInitio Server) creation and Validation, EOC (UUP AbInitio) extracts generation and validation.
• 24/7 On-Call support and Provided trainings and assistance during testing to Other teams on APIs, Web Services, Message Processing MPS, on-line applications –CSM,Web, E-care, AMSS,Clarify CRM; A/R and Collection; WNP, POS & BOH,IVR applications for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing.
• Pager duty for Production Hot fixes testing/ECRs and E2E, Functional, FQC Tech Support activities.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Rerate, EOC (end Of Cycle) extracts etc.
• Experienced in Confidential & Confidential Mobility and U-verse products-Bundles and Packages –HSI/Internet, TV/Video and Media Streaming in SI, UAT and E2E testing.
• Tested Client Customized Sales force application functionality Product Inquiry, Address Validation( Service address/Billing Address),credit check, PC,Service a/c, Memos, review, Orders, Create BAN, Move subscriber from BAN to BAN, Change subscriber, Change Bill Cycle, Add SOC, Delete SOC, Changing Price Plan, Changing Equipment, Suspend subscriber, Suspend BAN, Restore subscriber, Cancel BAN, Closed BAN.
• Experience in Pega,IBM –BPM SWIFT message testing includes SWIFT message types,SWIFT message formats etc
• Experience in IVR XMLs testing, Call Center applications, Routing, VDNs, Transfer groups, Skills Testing, NICE Call recording Testing, VP call recordings testing.

Environment: Sales Force lightning, Apex, Visualforce, HTML, JavaScript and CSS, TFS, MTM,CRM, MS Dynamics,Unix,sql,Web Services.

Confidential, Boston, MA

Senior QA Analyst Tester/Test Coordinator

Responsibilities:

• Experience in Requirement Gathering and Writing Test Scripts and Involving meeting schedules with Product owners and Development teams,DBA,Infra etc
• Involved in complete Software Testing Life Cycle from analyzing requirements, test planning, developing test cases, test execution, Defect reporting and test closure & Agile/Scrum Methodology in JIRA, Microsoft Dynamics CRM, and ERP.
• Experience in New MMIS, Child Support and WIC (Women, Infants and Children) State Govt@MA programs.
• End to End testing of Creating Eligibility Assessment, Insurance and Enrollments for the Clients.
• Experience in Salesforce (Sterling) applications - creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services.
• Experience in MS Dynamics CRM application testing in System Integration, E2E, UAT environments with end User Scenarios.
• Experience in Eligibility Processes interfaces testing by consideration of many Parameters patients active vs. inactive status, coinsurance, copayment, deductible, health spending balance, and specific information like MRIs and diagnostics.
• Wrote Test Cases and executed them for the applications using HP ALM, TFS, and MTM.
• Experience in Smoke, Functional, integration, Regression and Production Testing environments.
• Worked on Facets Claim module of Invoice Management and Service Management applications like Professional Claims, Institutional claims and Dental Claims in E2E and UAT environments.
• Experience in Facets claim Tables validation and Batch Jobs Processing.
• Experienced in Creating and verifying the Eligibility Process, Contracts, Invoices and PRCs.
• Experienced in Validation of XMLs through API Tester for the EIM ESM Applications.
• Worked on contract types like Unit, Master and Cost.
• Loading the Contracts into the application using Hermes tool (JMS-MQ Series-ADPIN Messaging Technologies).
• Good Understanding of HL7 and HIPAA Standards.
• Extensively used HP ALM/Quality Center, IBM RFT, Rational Test Manager, and Clear Quest and created Test Cases in the Test Plan according to the specifications.
• Experience in Agile – User Stories, Done, Acceptance Criteria, Tasks to implement the User Stories and Expertise in Point, Capacity.
• Experience in Testing output review with BAs,SAs,Product Owner, Scrum Master, Stakeholders and Customers etc
• Experience in execution of EDI transactions, Various Loops and Segments for HIPPA compliance for the Child Support Enforcement Programs and New MMIS and EIM ESM applications.
• E2E and UAT Testing of EDI (X12) transactions such as EDI Health Care Claim Transaction set (837), EDI Health Care Claim Payment/Advice Transaction Set (835), EDI Benefit Enrollment and Maintenance Set (834), EDI Payroll Deducted and other group Premium Payment for Insurance Products (820), EDI Health Care Eligibility/Benefit Inquiry (270), EDI Health Care Eligibility/Benefit Response (271), EDI Health Care Claim Status Request (276), EDI Health Care Claim Status Notification (277), EDI Health Care Service Review Information (278), EDI Functional Acknowledgement Transaction Set (997) etc.

Environment: JAVA,J2EE,.NET, Middleware, WebLogic, MQ Series, Facets Batch Claims, Billing, AR,Collections, API Tester, Smart Bear - REST,SOAP UI WebServices,HTML,XMLs, SQL,ODI INTEGER, Toad, DB2,Oracle, Web/Application Server, MS Dynamics CRM,SalesForce CRM,HP QC/ALM, Jira, IBM RFT,Rational Test Manager, Clear Quest, Remedy,HPQC/ALM, TFS,MTM,MS Project,HL7,Facets, WMB/ESB and HIPPA,Sun Solaris,Linux,Unix, Sales Force Cloud Environments, Regression Testing,ST/SI,E2E & UAT environments.

Confidential, Westchester, PA

Sr.QA Analyst

Responsibilities:

• Experience in Functionality Testing modules of CSG (ACSR) Billing,ICOMS(NetCracker Inc) Billing System,DPI dark screen/green screen AS400- Integrated Communications Operations Management System in SIT and UAT environments and Confidential -Ensemble, Enabler Billing System.
• Experience in Using ALM/HP QC, Rally, JIRA, and Remedy tools for Test Scripts, defect reporting and tracking.
• Tested 300 APIs (Read and Write APIs) and Web Services for DDP Data Creation in Confidential, that involves Add House, Add Equipment, Delete house, Disconnect Contract, Change Box, Change Equip, Transfer house, Data Test etc.
• Experienced in Applications testing of CSM, Sales Force CRM, Billing /DDPF, DDP, DPI (Green Screen), AS400 applications to test System Testing and UAT scenarios.
• Experienced in Conversion /Migration from DDP to CSG biller in System, UAT and production environments testing.
• Confidential introduced a New Billing System Called ABCS ( Confidential Broadband Cable & Satellite) to replace their Legacy Billing System (DDPF). Confidential bought DDP, DDPF Applications from DDP Corporation and responsible for implementing the New Billing System (ABCS) to Confidential .
• Regression, Defects and Production testing of DDP Emulator, DPI (Green Screen)/AS400 Applications of Video, VOIP, Cable/HSI - Internet Customers.
• Worked on Planning, Pre-requisites, Validation of Enabler Billing/Invoicing module (INV) to produce the Statements (PDFs) for the different Cycles of each month.
• Ran Bill Preparation, Full Undo, Partial Undo, Confirmation and post Confirmation of the Invoicing and Validating the ABCS Tables in each stage in SI, UAT ends.
• Validating and Monitoring AMC Operational Daemons of EOD Deamons,24x7 Daemons, Billing Daemons and Monitoring the WL Servers
• Experienced in Tandem Servers/Repository, TACL, Server ports configuration settings, using Tandem DB data verification etc.
• Experienced in Creation of Orders, Provisioning, Running Usage, Invoices, EOCs, and AR & Collections modules etc.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC,APIs, DDP Emulator.
• Experienced with DDP Tandem DB for Data Validation, Insertion of Data.

Environment: Autosys/JIL,CRM,Sales Force,ICOMS, Confidential Migration/Conversion, Convergys/CSG Migration/Conversion, PayNow,ETF,Payment Tech, Video, Media, Voice, Data testing, VOIP, Internet, DDP,DDPF Billing, Linux, HP-UNX,SunSolaris,TOAD,Tandem DB,ORACLE,ALM/HPQC,JIRA,Clear Quest, Share Point, AMC, Enabler (All Modules – OMS,CRM,AMSS,E-bill, Product Catalog, CPAC, Invoicing, Billing, AR EOD/EOM,API Tester, Web Servces,Control-M,Maestro Schapi, DDPF,DDP,DPI(Green Screen)/AS400,AgileTesting,POS,Sales Force, Cloud Environments,SDLC and STLC etc.

Confidential, Overland Park -Kansas

Sr. QA Testing Engineer

Responsibilities:

• Experience in Functionality Testing modules of Confidential Ensemble, Enabler Billing System.
• Developed and executed test plans for Merge, Build and Regression software defects for Monthly Builds of Confidential – Nextel UBP Releases.
• Experience on Confidential – Confidential Application– UBP – FDT,Sview,SNAP,Ecare,WNP,AMSS,CRM,CSM,MAF,MPS,Enabler CES,Billing etc
• Analyzed the Master Spec of APIs and Preparation of APIs as per rules.
• Experience in Using Web Services/API to test CSM, CRM applications to test E2E and UAT scenarios.
• Executed Test Plan scripts provided by Development and interacted with Triage (Defect Management team) and Business /developers for defect resolution and Tools such as ALM /QC, Clear Quest, Rally, Remedy and JIRA.
• Expertise in Billing, AR & Collection Module Testing - on Builds, UBP Release Testing of LOCK BOX, Mass Adjustment, AR EOD, EOM,EOW, Phase In ( AR, Collection and deposit Phase In),Collection Step Activations, ASL GL, AR Enabler Jobs and AR & Collection On lines etc. for the Fast tracks and CRs Validation.
• Provided trainings and assistance during testing to Other teams on APIs, Web Services, Message Processing System (MPS); on-line applications –CSM, Web, E-care, AMSS, S-View –Clarify CRM; A/R and Collection; WNP, POS & BOH,IVR applications) for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Rerate, EOC (End of Cycle) extracts etc.
• Provided test output to Billing Operations department for review and solution verification.

Environment: .NET, Middleware, Web logic, System, interface testing, Functional,E2E,UAT testing, Device Testing, GSM,CDMA,WiMax technologies, Linux, HP-UNIX,SQL,ODI INTEGER,TOAD,ORACLE, ALM / HP Quality Center, Rational Test Manager, Clear Quest,Remedy,JIRA,AMC, Enabler /Invoicing,EOC /EOD,E-care, E-Bill ( AMSS),OMS, APIs, JAVA,XML, HTML,API Tester, Web Services, Control-M,Maestro Schapi, Lockbox, Global Payment Processing,POS & BOH,IVR applications, Sales Force, Cloud Environments,SDLC and STLC etc.