SUMMARY:

• Software Quality Assurance (QA) experience with a wide variety of projects and environments.
• Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.
• Testing of web application, client - server, network, multimedia, database, educational and related projects on Windows operating systems.
• Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression.
• Experience with both team and individual work.
• Experience with Team Foundation Server and Microsoft Test Manager.
• Professional training in software testing and gathering business requirements.
• Ten years' cumulative QA/Application Analyst experience including manual and automation testing using Quality Centre & Quick Test Pro.
• QA/Test background augmented and complemented by diverse experience in user/tech support and maintenance, technical instruction and writing.
• Enjoy working collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.

PROFESSIONAL EXPERIENCE:

Confidential - Austin TX

QA Test Engineer

Responsibilities:

• Proactively solving problems that affect the larger business objectives and recognizes impact, benefits and risks advises on solutions.
• Understanding of quality tools, data, and processes and uses those tools to influence design decisions and improvements across industry.
• Leading change across organization and businesses.
• Experience working with global teams driving change across multiple cultures.
• Proactively driving design decisions based on direct interaction with customer.
• Presents customer view point cross-organizations/LOB
• Performs estimation efforts on projects - Logs defects and identifies course of action- Documents, evaluates and researches test results.
• Creates test data to thoroughly test positive and negative program logic.
• Assists in the analysing of project requirements and design.
• Interacts with other testing members, leader and moderate interaction with development, project management, and limited interaction with business partners.

Confidential - Austin TX

QA Analyst

Responsibilities:

• Created and executed test cases.
• Validated code prior to deployment.
• Participated in production code deployments.
• Created, maintained, and executed a library of test case scenarios.
• Developed use cases to validate customer usage scenarios.
• Used Team Foundation Server (TFS) and Microsoft Test Manager.
• Worked with support team and other staff to collect relevant information and solve problems.
• Executed manual tests, analyzed problems, provided detailed failure information, and worked with development to facilitate defect resolution.
• Represented SQA interests in defect review meetings.
• Owned a software component and became the subject matter expert.
• Mentored new hires setup their accounts/access, provided basic application knowledge, entered defect process and follow up.

Confidential- Austin TX

System Analyst

Responsibilities:

• Served as member of test team, ensuring that application functionality meets the Business Requirement.
• Conducted application testing and developed clear and concise documentation.
• Wrote test plans and test cases, executed, automated and reported problems via the bug tracking system.
• Provided application analysis and conducted software application demonstrations and training for customers and other program managers.
• Diagnosed and analyzed database problems and corrected.
• Maintained customer call tracking software to meet tracking trend and analysis & reporting requirements.
• Assisted customers and other team analysts in the identification and resolution of billing problems.
• Comprehensive experience and hands on knowledge of application support and methodologies.
• Researched new test tools and recommended improvements to existing software. Provided monthly analysis reports detailing key areas in the software that need modification.

Confidential - Austin, TX

Software Quality Engineer

Responsibilities:

• Met with customers to congregate business requirements.
• Participated in business requirement reviews and test planning.
• Built test plans and cases, executed, automated and reported problems via the bug tracking system.
• Reproduced and verified field problems and helped support as needed during emergency pushes.
• Communicated ideas and thoughts to VP QA and team.
• Acted as a gatekeeper to help determine when a release is ready to ship.

Confidential - Austin TX

Test Analyst

Responsibilities:

• Participated in key product functional specification reviews and came up with functional test specs.
• Executed tests; participated actively in unit, system, functional and regression testing.
• Analyzed and reported test results and file bugs as necessary. Analyzed reported bugs, verification of bugs for continuous process improvement.
• Worked with software developers and product analysts to resolve the issues.
• Performed manual end to end testing of the product including installation and configuration.
• Hands on experience using extensive SQL database.

Confidential - Austin TX

Software Analyst

Responsibilities:

• Site Administrator to manage Quality Center projects, including maintaining projects, users, connections, licenses, servers and configuration parameters.
• Created workflow scripts to customize Quality Center users interface.
• Facilitated training and classes of Quality Center and Quick Test Pro for test and development team.
• Developed and executed Product and User Acceptance Test Plans.
• Monitored and documented Product and User Acceptance Test results.
• Developed and maintained Defect Management reports using Quality Center.

Confidential - Austin, TX

Software Quality Analyst

Responsibilities:

• Created, maintained, and executed test cases.
• Designed and implemented code based unit tests.
• Performed manual and automated tests.
• Performed regression tests.
• Log defects in bug tracking tool and follow up.
• Worked with support and development teams to reproduce defects.
• Understanding of standard test methodologies (Unit, integration, system, white box, black box, and load testing).
• Worked in a team atmosphere in a matrix managed / collaborative environment.