SUMMARY:

• Over 7 years of relevant IT experience in Agile project management and coordination, System analysis, Quality Assurance of web - based, GUI, desktop, mobile and client/server applications.Excellent skills in coordinating with diverse teams - both business and technical - across diverse geographical locations (onsite-offsite model) and working with clients. Demonstrated ability to gain customer’s trust and provide excellent follow-up, leading to smooth operation and workflow.
• Expertise in Service Transition and Service Operation - Change management, Release management, Implementation/deployment management, Incident coordination.
• Effective practitioner of Project Management activities including Estimation, Project Planning, Tracking, Monitoring, Status Reporting and Client Management.
• Expertise in manual testing including (but not limited to) System, Integration, Performance, Stress, Localization and Regression Testing using Smoke testing, Black Box and White Box approaches with End to End test coverage.
• Diversified and strong expertise in Project Management, System Analysis, Software Development and Testing as a part of SDLC and fully conversant with Project life cycle methodologies, Quality Assurance and System testing.
• Highly skilled at documentation, defect management, incident management, change management and release management.
• Able to work collaboratively with testers, developers and business analysts in running complex and large projects and maintain detailed system documentation.
• Experience in Software Testing, writing Test Plans, Use Cases, Test Cases and System design and requirement analysis.
• Excellent written and verbal communication skills, presentation and problem solving skills.
• Strong communication and relationship management skills, enthusiastic and self-driven, with a high degree of commitment.
• Extensive experience with Functional, Regression, End-End, UAT, Unit Testing, Smoke Testing, Black Box Testing, White Box Testing, System and Integration testing.

PROFESSIONAL SKILLS:

Processes: Agile, Scrum, SDLC, Change Management

Defect/Bug Tracking Tools: JIRA, Bugzilla, Quality Center, TestRail, QMetry, TestTracker

Project Management: Netsuite, MS Project, Smartsheets

Operating Systems: Windows, Linux, MAC OS X, iOS, Android

Web Technologies: HTML, CSS

Productivity Tools: MS Office, Confidential Docs, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Test Co-ordinator

Responsibilities:

• Creating test plans and developing test execution strategy for testing Firmware and its integration with virtual reality SDK
• Software defect tracking and resolution by coordinating the defect resolution between multiple teams.
• Manage high priority production incidents for the application.
• Send ‘Weekly’ and ‘Daily Reports’ and ‘Quality Sign-off’ reports to stake -holders
• Participate in all integration testing in UAT, Firmware and mobile environments.
• Be a quality advocate
• Drive issue investigation to closure
• Utilize available tools to enable them to effectively measure quality of the product or to effectively root cause an issue

Environment: Android SDK, ADB, Linux, TestTracker, Firmware, VR

Confidential, Redwood City, CA

Onsite Project Coordinator

Responsibilities:

• Oversee and manage QA for many projects; including managing QA project plan and workflow, and ensuring the timely completion of test plans and test cases.
• Determine testing strategy, test coverage and test case traceability.
• Arranged multiple online and in-person training sessions and helped in onboarding a new QA team in Europe.
• Served as the liaison between the project team and management on quality assurance and testing efforts.
• Collaborate with HighWire support and development teams in problem analysis to resolve technical issues.
• Manage QA team and provide high level documents like resourcing, estimation, KPIs and metrics.
• Maintain QA databases and test data and support Jira tracking.
• Documented Functional Requirement specifications, Data collection and Use case design.
• Own communication plan to ensure timely and accurate communication with project staff throughout lifecycle of the project.
• Worked with QA team on Traceability Matrix documents to make sure that tests cover requirements for complete functionality of the site including payment gateway functions and complete order processing. Participated in weekly meetings with management team and walkthroughs.

Environment: Drupal7, Unix, Hadoop, Github, Jira, Smartsheets, Salesforce, Confluence, Confidential Docs, TestRail, eCommerce, QMetry, CSS

Confidential

Certification Analyst

Responsibilities:

• Bring new QA team on-site from all off-shore locations to bring them up to speed with QA process and methodologies.
• Test all games for compliance and compatibility with guidelines from Apple, Confidential, Play and Amazon App stores.
• Keep a record of the submissions for all updates and prepare an end report for analysis of testing cycle.
• Keep track of issues in Jira for each project and Co-ordinate with Dev team to escalate issues when necessary.
• Use TestFlight to install builds on iOS and Android SDK for Android devices.
• Create test plans to include Platform specific guidelines in test cases for each App Store (like Apple, Amazon and Confidential Play)

Environment: Xcode, Android SDK, DDMS, ADB, Jira, Windows, Microsoft Office, Flurry, Facebook, XML, Amazon S3, Amazon sandbox, Cloud, eCommerce

Confidential

Lead QA Engineer

Responsibilities:

• Execute test cases on a variety of Android/IOS mobile handsets for Confidential Games Services and Amazon submissions.
• Verify functionality of third party SDKs like Advertisements and Notifications within Glu Products.
• Verified that events are triggered in Analytical tools that were integrated and are updating correctly. Analytical tools used were Flurry and Kontagent.
• Performed software bug analysis for Android Mobile devices from a variety of manufacturers.
• Exploratory software testing and research.
• Bug reporting and maintaining bug database updated.
• Monitored customer reviews of published game on Confidential Play portal.
• Worked with offshore teams and their schedules to deliver a high quality product.

Environment: Android SDK, DDMS, Java, Jira, Bugzilla, Macintosh, Windows, Microsoft Office, Tapjoy, Playhaven, Admobs, Flurry, Mobile App Tracking, Facebook, XML, Amazon S3, Amazon sandbox, T-Store sandbox, TeamCity, Kontagent, Cloud, eCommerce

Confidential

QA Analyst

Responsibilities:

• Performed smoke testing on new builds for minimum acceptance testing.
• Developed test cases and test strategies to ensure that the test cases reflect user needs.
• Performed manual web application and windows based client application testing.
• Creating new test scripts and managing and running automated test scripts from existing library.
• Performed work flow testing by performing end to end test cases.
• Performed usability testing and data validation.
• Bug Reporting and tracking them to completion, which involves co-ordination between the development and the user group.
• Tested concurrency scenarios.

Environment: .Net, ASP.Net, C#, SQL, MySQL 5.0, Oracle 10g, Test Complete, Bugzilla, Windows