OBJECTIVE:

Seek a position as a Software QA Engineer / QA Analyst in a challenging environment with strong career growth.

SUMMARY:

• Over 10 years of experience in the Information Technology industry working with a wide range of platforms and performing various roles including Developer, Designer and QA Analyst, including over 7 years of experience in Software Quality Assurance.
• Excellent knowledge of software development life cycle (SDLC), Capability Maturity Model (CMM), Rational Unified Process (RUP) and IEEE Methodologies.
• Proficiency in Automated Test Tools like Mercury’s LoadRunner, WinRunner Test Suite, QuickTest Professional, Test Director.
• Experienced in developing Test strategies, Test plans and Test scripts based on review of technical specifications and requirement specifications
• Extensively involved in White Box testing and Functional Testing.
• Expertise in all phases of testing for client/server and Web applications
• Performing Performance Testing on customized applications using Load Runner and fine tuning the applications
• Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression
• Good Formatting and Documenting skills.
• Good Understanding of PCI (Payment Card Industry) Compliance and Security Standards.
• Good knowledge of Agile software methodology.
• Aptitude for analyzing, testing, identifying problems and creating solutions.
• Capable of rapidly learning new technologies, process, procedures and applying them to projects.
• Self - motivated team player who is always willing to take on additional duties.
• Superior analytical, troubleshooting, communication and presentation skill.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/NT/2000/XP/VISTA, UNIX/LINUX, SOLARIS

Languages: Delphi, Visual C++, C, Visual Basic, VB Scripting, SQL, PL/SQL LISP, Perl, HTML, Shell scripts and TSL ( Test Script Language)

Databases ORACLE: 8.0/8i/9i, SQL Server, SQL Plus, TOAD, Borland Paradox, MS Access, SYBASE

Testing Tools: QuickTest Professional 10.0, WinRunner 7.6, LoadRunner 7.5, Quality Center / TestDirector 7.0/7.8, Rational Suite TestStudio 5.0/5.02/6.0 (Rational Test Manager, Rational Robot, Clear Quest & Clear case),Serena Team Track, Bugzilla, BugNet BugTracker and JIRA Bug Tracker.

PROFESSIONAL EXPERIENCE:

Implementation QA Analyst

Confidential

Environment: Java, ORACLE, TOAD, Share point, Lotus Notes, IE 7, Firefox3.6.6, JIRA Bug Tracker,Putty, MS office 2010

• Analyzed and tested the configurations, branding and catalogs for customer’s rewards website
• Performed Functional and regression testing on the Customer Reward websites.
• Designed test plans and defined cases for functional, integration system, and user acceptance testing.
• Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
• Analyzed business and system requirements, managed development of specifications to create and execute detailed test plans, and verify bug fixes.
• Used Jira for repository, reporting and tracking bugs, and providing updates on resolved bugs.
• Supervise development of SQL-queries/procedures for database and backend testing.using Oracle toad
• Attended weekly defect report meetings and presented progress updates.
• Interacted with developers, system engineers, and testing teams to identify applications defects
• Configured test environment and assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
• Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports. Tested server and Web Portal.
• Trained the new hires .

Senior QA Analyst

Confidential

Environment: ASP.NET, SQL Server 2007, C#, Web services, IIS, MS Outlook. Adobe Acrobat, WebEx, EMS (Event Management Systems), MS Exchange Server 2003 and MS Exchange server 2007,MS Virtual PC, VMware, IE 2007, Windows XP, MS office 2007, QTP 10.0, MS Visio, Vista, Bugzilla, SoapUI, XML XPath, XQuery, XSchema

• Analyzed requirements designed and executed the Test cases and Test Plans for the project, analyzed the results, and logged the defects or issues into the Defect Tracking System.
• Performed functional and regression testing based on the Test Case documents.
• Performed application testing, integration testing, usability testing, smoke testing, acceptance testing and regression testing on the Content Server and Channel Player application.
• Participated in Net Meetings and Conferences.
• Performed Web based Testing and Web Service Testing on Content Server application.
• Developed test harness for Web Services by means of SoapUI.
• Worked as a team member and as well as independently.
• Created weekly bug and test case status reports to track progress of project.
• Communicated the status of the defects or issues to the developers and the Team Lead and closed the defect once it is fixed and retested.
• Performed Backend testing using SQL queries to check if relevant user information is populated in the corresponding Tables.
• Designed and executed SQL queries to retrieve data from relational databases.
• Created Test data spreadsheet in excel to be used while testing, covering different test scenarios..
• Checked log files in the backend for defect analysis.
• Created and executed test plans by product, feature and bug or enhancement.
• Provided feedback to Development via defect tracking system.
• Designed and documented release notes for each release made by the Company.
• Setup and maintain sandboxes for QA.
• Created VM machine and tested the application on it after installing it.
• Suggested QA tools and methods.
• Lead focus groups with customers and resellers in order to determine usability
• Created automated scripts using Quickest Pro 10.0 automation tool, for testing company’s applications.
• Inserted Checkpoints (Standard, Bitmap, Text, Text Area, Image) using QTP .
• Analyzed the application in order to identify the test cases and the business process that need to be automated using QTP
• Initiated and maintained automation framework.
• Executed automated tests in appropriate test regions in support of integration, functional, and regression testing using Quick Test Professional 10.0.
• Created QTP scripts with Local and Shared Object repositories and maintained them in Object Repository Manager.
• Created Scripts using custom VB script functions by creating external function library.
• Created Object Repositories and Function Libraries as part of automating the application.
• Tested the KIOSK and desktop implementation of the Interactive MeetingMinder . This software application was used on PioneerPOS and Advantech panelPCs, capable of supporting Windows XP Professional and Vista.

QA Consultant

Confidential

• Check Free is a provider of financial electronic commerce services and products. From powering electronic billing and payment, to automating financial transactions, to streamlining regulatory reporting tasks. Worked on three different interfaces of Phone Charge-PCI; IVR, Web and CSR-Web.
• Environment: UNIX-Solaris, JAVA, C,PERL,XML, XPath, XQuery, XSchema SoapUI, MS-WORD,CITRIX,MS-EXCEL,LOTUS NOTES, MS IE Outlook, SerenaTeamTrack, SharePoint, Visual Source Safe.,SYBASE, SQL Plus, TOAD, ORACLE, TestComplete
• Analyzed requirements designed and executed the Test cases and Test Plans for the project, analyzed the results, and logged the defects or issues into the Serena Team Track.
• Performed functional and regression testing based on the Test Case documents.
• Performed application testing, integration testing, usability testing, smoke testing, acceptance testing and regression testing on the Phone Charge application.
• Participated in Net Meetings and Conferences.
• Performed Web based Testing including Security Testing (Identifying Cross-site vulnerabilities) and Web Service Testing on Check Frees’ publicly facing websites.
• Developed test harness for Web Services by means of SoapUI.
• Worked as a team member and as well as independently.
• Analyzed the Emergency Payments Remittance Reports which are in XML format and designed the Test Case Document to:
• Verify that Report was generated as per the spec mentioned in the Use Case Document.
• Verify if that Report had valid data from the database.
• Verify if that Report was FTP’d to the Client successfully.
• Create weekly bug and test case status reports to track progress of project.
• Communicated the status of the defects or issues to the developers and the Team Lead and closed the defect once it is fixed and retested.
• Encrypted and masked the data that is displayed in the log files and later decrypted it in order to maintain PCI Compliance.
• Performed Backend testing using SQL queries to check if relevant user information is populated in the corresponding Tables.
• Designed and executed SQL queries to retrieve data from relational databases.
• Created Test data spreadsheet in excel to be used while testing, covering different test scenarios..
• Checking log files in the backend for defect analysis.
• Created Team Tracks or defects with the clear description of the defect including the steps to reproduce the defect which would help the developers in analyzing the defect.
• Knowledge of creating Team Track reports for the entire project.
• Performed the functional testing of Financial Settlement and Clearing applications. for Check Free.

QA Consultant

Confidential

• AIS is one of the major data processing companies in the premium financing industry, and provides billing, financing and acts as a back office for various agents/finance companies. Involved in the testing phases of Strategic Direct Billing, Agency Management System and Submission Process & Creating Certificates
• Environment: - Quickest Professional (QTP), Quality Center/Test Director, Load Runner, Java, J2EE, Test Script Language, Oracle, SQL Plus, TOAD, PL/SQL, Perl, Windows 98/2000.
• Researched detailed user requirements based on BRD documentation wrote functional specifications and detailed program specifications for online transactions.
• Involved in developing and executing Test Cases and Test Plans for the customized applications developed using JAVA and VB Scripts, and also developed test assets for customized report generation.
• Created test environment, managed and executed tests and tracked software fixes resulting from tests using Test Director and MS-VSS.
• Analyzed the test tree (QTP) generated while recording the application.
• Involved in inserting various checkpoints (standard, database, bitmap, and text, XML) to ensure test script’s reliability and validity.
• Performed Data-Driven tests, parameterize the values from spreadsheet into the QTP scripts.
• Involved in Performance testing of the application using Load Runner. (Strategic Direct Billing .Tested performance of the functionality for 50 Vusers. Created a scenario to insert Rendezvous points for Bill creation. Created a scenario to test the performance of the functionality by adding 2 - 3 users and gradually increase the Vusers at regular intervals).
• Performed stress/load testing developing Virtual user scripts by recording with Virtual User Generator (VUGen) and configuring scripts using Load Runner Controller .
• Developed Test Harness for Web based (HTTP / HTML protocol) and Client /Server (WinSock Protocol) using Virtual User Generator.
• Performed Correlation in HTTP / HTML and Winsock Scripts.
• Configured Load Generator Settings, Run Time Settings (scripts), for goal-oriented scenario.
• Creating Vusers groups, Parameterized, introduced Transaction points and Rendezvous Points in the script to perform the performance testing of the application using Load Runner7.5.
• Extensively used Transaction Summary reports to compare the baseline and Actual Response Time from the server.
• Configured settings for Web and System Resource Monitors.
• Analyzed graphs for Hits per Second, Throughput, pages downloaded per second and retries per second.
• Create weekly bug and test case status reports to track progress of project.
• Designed and executed SQL queries to retrieve data from relational databases
• Involved in delivery of various Staging and Production builds to the client.
• Involved in data ware house application testing.

Programmer Analyst

Confidential, Atlanta, GA

• Involved in developing applications to validate the credit cards and detect Frauds.
• Designed and executed SQL queries to retrieve data from relational databases
• Understanding and Implementation of database modeling and normalization.
• Understanding and Implementation of Object Oriented software development.
• Strong understanding and Implementation of the foundations related to software development.
• Worked towards project schedules, communicating with team members, and developed Microsoft-Visual basic based applications in a team environment
• Used VSS configuration management tool to maintain the source code.

Environment: MS-Visual Basic,C/C++,SQL,SQLServer, PL/SQL, MS-VSS, Object Oriented Design & Analysis, Crystal Reports

Programmer Analyst

Confidential

• Developed several applications in Delphi using data base components, Tchart, Info power (3rd Party Components) and database alias component.
• Involved in the development of BIDCAM calculator, which is used by all the centers of UPS to calculate the cost of a bid. This tool is developed in Delphi.
• Responsible for creating several application tools to maintain the data tables used in the BIDCAM Calculator. Developed a Comparison program which compared two data Files and gave out the differences between the files and displayed the time to complete the process and the percentage of differences. This program had the flexibility of working with paradox, dbase and oracle databases.
• Developed several independent programs for UPS like the Flow Program, which displayed the centers involved in the network and the costs associated with them when the user typed in the origin and destination centers. Developed Feeder Aircraft Survey, which calculated the feeder costs based on the center, region and building details.
• Involved in the development of IAS (Incentive Administrative System) or also known as C calculator, which is used by all the centers of UPS to calculate the cost of shipping charges for services originated in USA.
• Responsible for the development of new modules to update the system with the changes brought by the introduction of new services by the UPS.
• Designed and executed SQL queries to retrieve data from relational databases
• Environment: Delphi using 3rd party components and Active-X controls, SQL, SQL Server, MS-ACCESS, PARADOX