SUMMARY:

• Adept in providing enterprise business solutions for 18+ years by leading cross functional and self - organizing teams.
• Scrum alliance Certified Scrum Master and Product Owner with 3 years of agile experience in multiple domains.
• Results-oriented servant leader with problem-solving customer-focused mindset, excellent communication and judgement.
• Stellar in implementing various phases of SDLC methodologies in Waterfall, Agile Scrum and Kanban environments, created estimates, roadmaps and budget forecasting, release/product plans & accommodated change based on real feedback.
• Delivered value by executing on established program level processes, and execution of continuous improvement.
• Coached and led the transformation of team from Waterfall to Agile Scrum adoption successfully.
• Transformed home grown apps to enterprise level resulting in positive impact on consumers by adopting scrum scaling.
• Managed teams totaling 28 members in hybrid waterfall and agile scrum setting for acquisition of Verizon's operations.
• Started and ran a software consulting company successfully for 4 yrs.

TECHNICAL SKILLS:

Technologies and Tools: AWS cloud, SOA, SSO, e-commerce, Web services, application server, manual and Automated Tools Selenium, Facets, IBM Rational suite, RDBMS, Windows, JAVA, C++, Lotus Notes, HP/ALM, AS400, QTP, JMeter, Soap UI, JIRA, Appium, Load runner, Zoho, Planview, Visio, Remedy, Atlassian suite & TFS

Methodologies: Agile, Waterfall, UML, OOPs, TTM, TQM, CMMI, SDLC & Lean Six Sigma Foundation

Vendor Management: Walgreens, Benefit Focus, TriZetto, Cognizant, Ericsson, InfoVision, Procom, Globant, CenturyLink, ETI and TEKsystems.

PROFESSIONAL EXPERIENCE:

Confidential, ALLEN, TX

IT QA Manager/Scrum Master

• Managed $80M project (of $10.54B) federally regulated Frontier acquisition of Verizon's operations resulting in market expansion in 6 states by 1.2M customers.
• Managed Field Ops Portfolio, major front-end applications like CRM (residential and commercial), Frontier.com on an OSS and BSS platform.
• Partnered in formalizing QMO standards for automation using continuous improvement which facilitated reduction in manual testing, increased automation, random and negative testing.
• Resolved an impediment of resource and hardware, on my own initiative supervised setup of new video lab, resulting in enablement of live quality testing over diverse network elements (Tellabs/Motorola/ Alcatel/Juniper) Saving $20K.
• Exclusively responsible for presenting project budget needs to review board resulting in appropriate funding approval.
• Performed management role of vendor interaction and hiring top skill for QA.
• Coordinated automation testing effort for multiple teams, working with other Leads to identify areas of problems.
• Supervised the development of infrastructure for VM-based automation lab. Contributed towards POC for Mobile Tech portal.
• Interacted with HP for developing automation hooks between ALM and Selenium, Jenkins and ALM.
• Convinced business users for QA effort needed by presenting risks and issues, negotiated successfully in getting approval for adequate number of sprints with resources.
• Protected the team from over-commitment, managed backlog, prioritizing by business value and estimated features by the team using story points.
• Engaged with key resources for product backlog grooming, thus ensured that the backlog reflects well-defined features (epic or user stories) as opposed to tasks.
• Partnered with BAs and development team for feature implementation.
• Facilitated sprint planning to oversee user stories estimations and take guarantees that the acceptance criteria lead to definition of “Done”. Every meeting implemented the core 5 values of scrum.
• Participated in daily stand-ups, emphasizing upon communication, removal of impediments, working towards sprint goals.
• Assisted the team in sprint review meeting and demos, ensuring that “done and ready” shippable product is delivered. Collaborated with the stake holders and the scrum team, gathered feedback from current Sprint, discussed further activities providing valuable input for the subsequent sprint planning.
• Updated dashboard for effective communication with the team and the stakeholders and reporting, velocity burndowns, daily progress, defects, and assignments.
• Conducted sprint retrospective, inspected the previous sprint and implemented improvements related to personnel, and processes, such as communication.

Confidential, ROCHESTER, NY

Technical Project Manager

• Led project involving multiple stakeholders for eShop, eBill and ePay using “single sign on” on Portal for 2 brands ( Confidential, Univera) on vendor platform resulting in a successful launch of Affordable Care Act (ACA) NY State Exchange to gain market share and brand building.
• Providing technical leadership and automation testing expertise by developing and establishing standards for dotcom and health care projects.
• Managed multi-year complex, strategic and Maintenance of Business (MOB) tactical projects, exceeding stakeholder’s expectations, including cleaning requirements, assumptions and issues, performing risk and resource management, and conforming to project budget within the corporate methodology standards and accepted variance.
• Organized a timely project launch, which included kick-off presentation, training, establishing quality standards and procedures, coupled with talent management, resulting in customer stickiness.
• Assisted build the regression repository for the QA department.
• Concurrently handled Annual Provider Claims projects to ensure SAS70 auditing standards were met. Oversaw development and implementation of corrective action measures which prevented re-occurrence of state attorney’s complaints.
• Initiated a capacity planning analysis for medium size DB2/CICS upgrade project (1.8M$). Managed IBM mainframe project to migrate distributed servers in four different geographies and remote laptops that resulted in substantial increase in application response time.
• Reviewed and analysed already established requirements in a multi-group multi-location setting, resulting in rewrite of majority of requirements. A rigorous daily effort spanning a couple of months, involved working tightly with requirement analyst to sort out requirements from stakeholders and internal clients that culminated in instituting a new standard for requirements at corporate level.
• Managed results within accepted variance, took charge of Web-Services related automated performance and load testing, reaching out to the business sponsor for revenue and provide estimates to the third-party client which was a result of interdependencies of the project with the enhancements made to the web services, conveying the risks to the CC board.
• Working with the executive sponsor to mitigate the risk of regular business interruption and accommodating the release schedule. Led tactical infrastructure project on web platform, AIX and Windows distributed systems and AIX mainframe, resulting in upgrading the web sphere and network server impacting the performance and security for the organization.
• Managed an executive-sponsored tactical upgrade portal project involving servers distributed over 4 geographic areas, mitigating risks, ensuring reduction in business interruptions and enhancing performance and security while maintaining SAS70 auditing compliance with manual/automated testing.
• Create and manage project plans and scope by followed Critical path method(CPM) to manage task interdependencies.
• Evaluated project performance against project goals. Heavily involved in staff training on tools and understanding the project requirements and implementation by monitoring, controlling, identifying, and managing project risks.

Confidential, ROCHESTER, NY

Manager Release

• Facilitated decision making between business and release management by presenting the status report for prioritizing the service request to the business and senior management.
• Served as liaison between IT and business, managing resources to ensure appropriate test coverage, communicated risks and exceptions to senior management every month.
• Oversaw successful deployment of a strategic project, ensuring issue-free, and risk free monthly releases.
• Chaired unified testing meeting to investigate the testing commonality between project and service requests to ensure quality of the release and the project.
• Assisted and coordinated the recently implemented release process and COBIT SOX reassessment.
• Trained and mentored other release managers to come on board, concurrently working on my own assignments.
• As a part of core release team member participated in the senior management release team meeting.
• Participated in the change control meeting to provide the impact on the quality of release.
• Responsible for evaluating project performance against project scope, KPIs, SLAs, and contract agreement.
• Create and manage project plans and scope; re-allocating resources when necessary based on workload.
• Develop and delivery professional presentations to outline project activities, challenges, accomplishments and lessons learned

Confidential, ROCHESTER, NY

Quality Manager

• Managed resources comprising of eight to ten test engineers, on shore and off shore to direct multi-million-dollar projects for global and US based clients that resulted in receiving excellent reviews from client for a job well done and on-time delivery.
• Nominated by senior management for planning of process improvements to CMMI level 2. As a result, created work products from the SIG and put into process as a standard reporting tool.
• Managed test methodologies and developed weekly Metrics using Microsoft Excel and tracked projects meticulously that facilitated accurate reporting of QA status in daily meetings with senior management and weekly meetings with Fuji Tokyo.
• Recommended alternative for cost and time savings that resulted in budget conformance which highlights expertise to develop test effort estimates based upon requirements and scope, with appropriate resources.
• Displayed proof of concept for third party integration at customer site and reviewed requirements gathering, which augmented the marketing colleague’s agenda to guarantee sales.
• Performed risk assessment, impact analysis and collaborated with technical and project manager to develop mitigation plans.

Confidential, ROCHESTER, NY

Quality Compliance Lead

• Oversee and hands on experience with blood analysers Ektachem and ECI QA projects and Quality Management System (QMS) based on 21 CFR Part 212.
• Managed Strategic a cost avoidance project (added an enhancement to the software), software validation project from requirements to implementation, which resulted in savings of $600K to the company’s bottom line.
• Ensure cGMP compliance of QC and Manufacturing activities and cGCP compliance of Clinical Operations activities through Quality Audits (internal and external) and training.
• Went extra mile and single-handedly validated customer's special requirement testing continuous 24-hour, resulting in upgraded software revision. Got high praise from HQ phase launch manager.
• Received appreciation from client project manager for excellent work ethic in meeting deadlines and effective communication style of progress updates for Installations and functional testing of 2 releases of ECI software in 8 different languages.
• Duties included to ensure product complaints are handled in a manner consistent with company SOPs and FDA regulations, ensure manufacturing and analytical equipment is appropriately maintained and calibrated. Ensure applicable facility certifications are maintained.

Confidential, ROCHESTER, NY

Founder/President

• Took a Risk of turning an Idea into implementation by applying sales and marketing strategy to the targeted segment by interacting with potential customers help solve problems and meet the business goals.
• Collaborated with business stakeholders from engagements to delivery to provide complete custom software solutions on time within budget.
• Created and maintained full-functioning online engine to support organization’s vision, including professional networking and job search portals.
• Member of Minority regional council.

Confidential, ROCHESTER, NY

Software Engineer

• Developed, deployed & maintained the Time to Market (TTM) process, Organized/moderated Peer Review for product which helped to meet the CMM level 3 requirements.
• Participates in and influences the strategic evaluation of product’s and value proposition for the product relative to the division’s strategy, market needs, and competition.
• Represented, facilitated, and scribed the weekly program team meetings as a planning and process platform strategy team member. Interacted with various manager’s/program managers for tracking and oversight forums for couple of releases.
• Analyzed, designed and developed a System Configuration library that interfaced with the Client Server implemented in JAVA for Printer Platform. Implemented Job and Queue Manager for Color Space Translation that involved RPC /JAVA-RPC. Analyzed high-level design; this resulted in changes to detailed design and implementation/code.
• For a scanning project assumed dual responsibility of a Release manager and a Test spec developer. Trained the new test manager. Saved time and effort for releases by reducing number of builds. Handled time management issues to improve the process of code freeze that enabled developers to put untimely changes.