PROFESSIONAL SUMMARY:

• 14+ years of experience in Software Testing
• Worked in Complete Quality Assurance and Software Development Life Cycle
• Well verse with SDLC methodology such as Waterfall and Agile
• Strong in Analyzing Business specifications with regards to Test Case Scenarios
• Knowledge of relational databases, data queries and reports.
• Persuasive, articulate individual who easily meets people and quickly engenders trust and confidence
• Problem solver with experience dealing with difficult situations in a sensitive manner
• Worked closely with team leads in establishing QA Procedure/Standard Method, Preparing Test Plan and analyzing Software requirement specification and Design Documentation
• Excellent ability to interact with Business Analysts, Developers and System Analyst to understand technical design
• Ability to handle multiple Products/Projects/Modules and Coordinating with Extended Local & Global Teams
• Respected team - builder and leader adept at managing the overall project while effectively delegating, providing support and promoting a cohesive team environment
• Consistently met project deadlines while producing high quality software releases
• Excellent Team Member with good Communication and Interpersonal skills
• Ability in assigning and Managing of resources from both onsite as well as offshore team to the project
• Extensively involved in preparing various Test Metrics like Requirement Traceability Matrix, Test Case Review Reports, Test Data Reports, Test Execution Reports and Defect Trends/ Reports, etc.

TECHNICAL SKILLS:

Testing Tools: ALM / Quality Center / Test Director, Quick Test Pro, Jira, Rational Clear Quest, Bugzilla, MS Project, MS Office suite.

Languages: SQL, XML, Visual Basic, C++, Java, HTML, CSS, Java Script

Hardware: Intel, Sun, HP, VAX, DEC Alpha

Operating Systems: MSDOS, Windows 2000/NT/95/98/XP, UNIX, AIX 5.0, Solaris 8

Software: Excel, Word, Access, Visio, Confidential Outlook

Databases: Oracle, DB2, SQL Server, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Mayfield Heights, OH

Sr. QA Analyst

Responsibilities:

• ETL Testing using FitNesse fixtures
• Requirement analyzing
• Review and understand data mapping document and translate into test requirements
• Creating test scenarios and test data
• Create test cases for all components
• Validated the transformation of data listed in the Mapping document from source system to targeted system
• Verified XML file to ensure correct data is passed
• Run FitNesse to invoke API services
• Used the Data Stage Director and its run-time engine to schedule the jobs
• Document integration test results
• Developed Tractability Matrix and Test Coverage reports
• Create testing status updates and communicate to entire team

Environment: Agile/Scrum, ALM 11.5, FitNesse, Oracle SQL Developer 3.1, IBM Infoshepere Data stage, Quality Stage Director Client, SQL 2014, BizTalk

Confidential, WI

QA Analyst

Responsibilities:

• Participated in Scrum meetings, sprint planning, and review
• Participate in User story grooming
• Reviewing the Business requirements, System requirements and Detailed Design Specifications
• Develop test scenarios and test cases according to the business requirements
• Create and maintain test data sets, verify test results, analyze defects, submit change requests (KanBan)
• Performed Web base application testing, Backend testing, Device (iOS & Android) testing
• Executed SQL queries to validate the data in target database
• Tested API (Postman) flow using XML requests and responses
• Maintain testing tools, maintain defect tracking tools
• Promote a consistent testing methodology and ensure that prescribed QA practices and methods are utilized throughout entire QA process
• Involved in the Regression Testing after each modification and enhancement
• Maintain standards for quality assurance methods, processes, systems and procedures
• Tested API flow using XML requests and responses
• Execute test plans, coordinate test activities and mentor others regarding QA procedures
• Documented test results and involved in defect management process throughout entire release cycle and in production support
• Demo the functionalities was tested

Environment: Agile/Scrum, Confidential Visual Studio Team Foundation Server 2105, DOT Net, C#, SQL Server 2014, Java, Postman, iOS & Android Yammer/Slack

Confidential, Tennessee

QA Analyst/Lead

Responsibilities:

• Primary point of contact for the customer
• Worked directly with clients and project stakeholders to ensure the project expectations specifically around scope, risks and requirements were set and understood
• Test Planning, management and reporting of Testing tasks across the Testing Team
• Plan and prioritize testing activities on a day to day basis
• Responsible for work allocation to the Confidential test teams and tracking
• Inter-group coordination with BCBST & Confidential Stakeholders
• Test preparation & execution as feasible
• Daily/Weekly reporting
• Conduct/Participate Defect Tracking Meetings
• Tracking and managing defects which are open and prioritizing them to be taken up by the team based on the severity of the defects
• Conducting meetings with onsite and offshore resources at regular intervals to track progress of the tasks/ deliverables, assess any risks to the plan and coming out with mitigation plans
• Participate in Triage Meetings
• Participate in Requirements analysis, Functional Analysis and Root cause analysis
• Reviews and Sign-offs with key stake-holders

Environment: FACETS 5, ICD-10, Java, SQL Server 2008, Quality Center, QTP, TIBCO

Confidential

QA Analyst/Lead

Responsibilities:

• Initiate meetings with stakeholder to understand their needs and upcoming projects in pipeline
• Test Planning, Management, and reporting of the project
• Staffing and People Management of the team
• Inter-group coordination with various team
• Coordinated the testing between onsite and offshore resources
• Tracking and communicating of key Metrics and performance milestone
• Identifies resources needed and assigns individual responsibilities
• Effectively applies testing methodology and enforces project standards
• Worked closely with client to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Liaison between Testing team and Development teams for Defect resolution
• Contributions towards the complete project through effective review, resolving problems providing status report to project stakeholders
• Ensure no instances of rejection/slippage of delivered work items
• Effectively communicates relevant project information to stakeholders

Environment: AS/400, DB2/400, Quality Center 10, Window 2003, Java, EDI, E-commerce

Confidential

QA Analyst/Lead

Responsibilities:

• QA point of contact for the company leadership and cross-functional teams
• Developed and executed test plans and reviewed task progress
• Delegated work on daily basis, reviewed task progress
• Provided input for weekly status meetings
• Reported test progress and addressed issues to management
• Contributed towards the complete project through effective review, resolving problems providing status report to client
• Monitor project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
• Monitor specific project results to determine if they comply with relevant quality standards and identifying ways to remove causes of poor performance
• Constantly motivate and supervise project team members and influence them to take positive action and accountability for their assigned work
• Communicate with offshore lead on day to day basis discussing project dependencies and client expectations
• Inter-group coordination with project stakeholder and team
• Tracking and communicating of key Metrics and performance milestone
• Identifies resources needed and assigns individual responsibilities
• Effectively applies testing methodology and enforces project standards
• Worked closely with client to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Holds regular status meetings with project team
• Manage a team of twenty-six resources

Environment: Oracle 11g RAC, ePedigree, Track & Trace, Team foundation Server, TOAD, Visual Studio

Confidential

QA Analyst/Lead

Responsibilities:

• QA point of contact for the company leadership and cross-functional teams
• Developed and executed test plans and reviewed task progress
• Delegated work on daily basis, reviewed task progress
• Provided input for weekly status meetings
• Reported test progress and addressed issues to management
• Contributed towards the complete project through effective review, resolving problems providing status report to client
• Monitor project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
• Monitor specific project results to determine if they comply with relevant quality standards and identifying ways to remove causes of poor performance
• Constantly motivate and supervise project team members and influence them to take positive action and accountability for their assigned work
• Communicate with offshore lead on day to day basis discussing project dependencies and client expectations
• Inter-group coordination with project stakeholder and team
• Tracking and communicating of key Metrics and performance milestone
• Identifies resources needed and assigns individual responsibilities
• Effectively applies testing methodology and enforces project standards
• Worked closely with client to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Holds regular status meetings with project team
• Manage a team of twenty-six resources

Environment: Window 2003, Team foundation Server, SQL Server, Visual Studio

Confidential

QA Analyst/Lead

Responsibilities:

• Planning, Management and reporting of the project
• Staffing and People Management of the team
• Inter-group coordination with project stakeholder and team
• Tracking and communicating of key Metrics and performance milestone
• Identifies resources needed and assigns individual responsibilities
• Effectively applies testing methodology and enforces project standards
• Worked closely with client to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Interact daily with business leaders, individual contributors and a variety of IT personnel to ensure proper scope, resource allocation and dependencies are being addressed
• Facilitates team and client meetings effectively
• Holds regular status meetings with project team
• Effectively communicates relevant project information to stakeholders
• Manage a team of thirty-one resources

Environment: Oracle 9i, Quality Center, QTP, Window 2003, JD Edward.

Confidential

QA Lead/Project Coordinator

Responsibilities:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
• Identifies resources needed and assigns individual responsibilities
• Effectively applies testing methodology and enforces project standards
• Worked closely with client to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Interface, daily, with business leaders, individual contributors and a variety of IT personnel to ensure proper scope, resource allocation and dependencies are being addressed
• Oversee timely execution of work effort from project team
• Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk
• Independently manage day-to-day operational and tactical aspects of multiple projects
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly
• Facilitates team and client meetings effectively
• Holds regular status meetings with project team
• Effectively communicates relevant project information to stakeholders
• Understands how to communicate difficult/sensitive information tactfully
• Coordinate and facilitate communications with management and across teams
• Reviews deliverables prepared by team before passing to client
• Collect and analyze metrics to enable and lead continuous improvement of processes
• Providing regular project progress measures and status reporting
• Inspires coworkers to attain goals and pursue excellence
• Identifies opportunities for improvement and makes constructive suggestions for change
• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Keeps track of lessons learned and shares those lessons with team members.
• Mitigates team conflict and communication problems
• Ensured that all provisioning activities complied with SOX and other compliance and auditing requirements
• Manage a team of forty-five resources

Environment: Oracle 9i, Bug Tracker, Jira, Clearquest, Quality Center, QTP, Window 2003, SQL Server 2005, TOAD, DOT Net, Webservice

Confidential

QA Lead

Responsibilities:

• Extensively worked on Rx Claims
• Participated in Requirement Analysis, Business Analysis, Use-Case Analysis and Gap Analysis
• Developed Test Plans, Test Cases, Test Scripts, Test Scenarios and Traceability Matrix
• Reviewing the Business requirements, System requirements and Detailed Design Specifications
• Discussing Test requirements, Test Plans, Test cases in Team walk-through meetings
• Created the Pharmacy networks, Plans and attached Pharmacies to network.
• Created the Account, Group and Member for Carrier and attached plan to the group.
• Crated Benefit Pricing Profile by attaching Pharmacy networks, Pharmacy Price Schedule and Client Price Schedule.
• Created the Drug rule based on the Preferred NDC List.
• Conducted Functionality testing, and Regression testing during the various phases of the development.
• Responsible in providing regular test reports to the management
• Involving in setting up test data and required environment for User Acceptance Testing.
• Generated various Test Reports such as Test completion, Test execution, and Defect reports
• Tracked the defects and generated defect summary reports.
• Maintained Test Logs, Test Summary reports and participated in defect review / Status.
• Work hand in hand with BA to test new and current system functionality to ensure that the new modifications work properly with our current plan set ups
• Coordinated with the development team during entire testing phase
• Created and updated testing documents along with other documentation to provide to better understanding to the QA team
• Effectively ensured all project goals were achieved and client expectations were met
• Manage a team of ten resources

Environment: AS/400, DB2/400, Quality Center, QTP, Window 2003, SQL Server 2005, DOT Net, Webservice.

Confidential

QA Analyst

Responsibilities:

• Review & analyze the Business Requirements and Functional Specifications
• Prepared test cases based on use case scenarios
• Involved in black box testing and executing test cases manually
• Performed functional and regression testing manually
• Involved in different phases of testing such as System, System Integration, Negative testing, End-to-End and back end testing
• Managed defect detection, defect reporting and defect tracking
• Performed Cross Browser testing in IE, Netscape and Cross Platform testing
• Participated in test reviews and defect report meetings periodically
• Updated the test scenarios according to new business rules and specifications
• Documented all problems / issues to be resolved; reported progress on problem resolution to QA Lead

Environment: QADirector, QALoad, XML, SOAP, Mainframes (DB2, JCL, COBOL, CICS), Oracle 9i, SQL Server 2000, HTML, JSP, WINNT, AIX, IBM Websphere, UNIX.

Confidential

QA Lead

Responsibilities:

• Responsible for all test deliverables for the respective business-functional areas in a project
• Perform estimation of the test effort, plan Test Requirement discussion and review sessions
• Document Test Requirement in Quality Center according to Test Team’s Process and Standard
• Assign test engineer to the respective business-functional areas in a project
• Documented, tracked and reported test results and issues/defects in compliance with established QA procedures
• Analyzed the Business requirements, performed ambiguity reviews and communicated the inconsistencies between the requirements and application
• Tested the application utilizing the Agile methodology.
• Responsibilities included organizing the daily standup Meetings, prepare the test plan, the test log and tracking sheet, defect summary report, IST execution plan
• Developed SQL Queries to query the database to test the back-end process of the application
• Tracked all the bugs using Quality Center tracking system and generated reports
• Generated Execution status and defect reports to provide project status to upper management
• Effectively prioritized work based on the project schedule and analysis of feature risk areas
• Mentored and trained new employees on areas of the product and processes used during testing.
• Coordinated the testing between onsite and offshore resources
• Participating in Bug reviews and QA weekly status meetings
• Manage a team of twelve resources

Environment: Quality Center, QTP, Window 2003, SQL Server 2005, DOT Net, Siebel 8.2 .

Confidential

QA Engineer

Responsibilities:

• Tested the application utilizing the Agile methodology.
• Practiced TDD model of Agile development to drive product implementation
• Developed test cases based on Business requirement, Test Plan and Use Cases
• Performed Manual Testing to check the functionality of the application
• Performed Test on Loadbalancer’s behavior on the Vertical and Horizontal scaling system
• Performed test on Windows, Solaris and AIX operating systems with SQL Server 2005, Oracle and DB2 database
• Performed back-end testing using SQL queries
• Validated SOUP messages embedded in XML file.
• Performed regression testing on the application for testing the validity of functionality using FitNesse automation tool
• Maintaining and tracked defects using Rally, CenterPoint and Quality Center defect tracking tool
• Interacted and worked with the development team to solve the problems
• Participated in weekly meetings to prioritize the submitted defects and to resolve the issues

Environment: Quality Center, Defect Management (CenterPoint and Quality Center), Agile management tools like Rally, J2EE, VMware server, Solaris 10, HP-UX, XML, Web Service, Oracle, DB2, SQL Server 2003, Windows XP, Windows 2003, FitNesse (Automation tool).

Confidential, Jersey City, NJ

QA Analyst

Responsibilities:

• Testing web-based CRM applications under Model-View-Controller architecture
• Analyzed the business requirements and system specifications to understand the application
• Analyzed users across communication channels (telephone, in-person visit, fax, courier, e-mail, online)
• Developed Test Scenarios and Test Cases based on the Test Plan
• Involved in designing the Test Plan and Test cases and maintained in Test Director
• Performed Positive and Negative Testing
• Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
• Executed Sanity Check, Performance and Regression Tests as and whenever required
• Planned and Managed Test schedules using Release Dates
• Performing report generation & defect tracking activities by using test director
• Participating in Bug review and QA weekly status meetings
• Reported and maintained Development Tasks, defects/bugs using test director

Environment: QTP 6.0, Test Director, XML, XSL, VBScript, C++, Autosys, Sybase (SQL Advantage), Siebel 8.2, Unix OS, Visual Source Safe.

Confidential

QA Analyst

Responsibilities:

• Well verse with the functionality for the tax amortization system currently being used for the Securities Cost Basis Sub-Ledger.
• Reviewed Business Requirements, Test Plan, Use Cases and Detailed Designs to develop Test Cases
• Assured compliance with all regulatory and audit requirements, including SOX
• Wrote Test requirements and test cases, prepared test sets and reported defects using Mercury (HP) Quality Center
• Performed Manual Testing to check the flow of the application
• Performed UAT testing to validate the Amortization system’s actual results with expected results
• Created automated scripts to test functionalities and further rerun for regression testing using QTP
• Created, Executed and Enhanced test scripts
• Performed back-end testing and verified the data stored in the database with the help of SQL queries
• Tracked defects, which include adding defects, resolving open defects, testing a new build of the application, and analyzed defect data using Quality Center
• Verified fixed bugs and performed regression tests
• Interacted and worked with the development team to solve the problems
• Participated in Walkthroughs and Inspection meetings
• Participated in daily meetings to report any bug issues and risks

Environment: Quality Center 8.0, 9., QTP 8.0, 9.2, Oracle, JavaScript, XML, PowerBuilder, WinSQL 4.1, IBM Mainframe, IBM CICS Transaction Server, Visio, Windows XP

Confidential

QA Analyst

Responsibilities:

• Tested the application utilizing the Agile methodology
• Worked closely with the Application Development and Design and testing team throughout a project's lifecycle
• Performed Smoke, Regression, Black box, Ad-hoc testing, Integration, performance and user acceptance testing (UAT)
• Responsible for creating Test case & Test log in test director
• Performed Compatibility Testing of software under various Internet Browsers
• Created different testing documents like test index and results, traceability matrix, test case document etc.
• Executed Regression test cases using QTP
• Added Standard, bitmap, text, text Area, database checkpoints and synchronization points in test script to check the application by comparing its current behavior to its behavior in a previous version
• Verified and reported Bugs based on the severity and interfaced with developers to resolve them
• Participated in user acceptance testing and prepared test data for UAT
• Participated in walkthroughs to discuss changes

Environment: QTP 6.5, 8.0, Test Director 7.2, ASP.NET, C#, ADO.Net, JavaScript, IIS, Visual Studio 2003, TOAD, Confidential Visio, PowerBuilder, ERWin, SQL Server 2003, Windows XP, Windows 2003, Crystal Reports