Software Quality Assurance Analyst Resume ANDOVER, MA - Hire IT People

SUMMARY:

Professional with a Bachelor of Science (BS), Management/Computer Science with many years of experience in the IT industry, working with some of the largest financial institutions in the world
Lead QA Analyst with comprehensive expertise in QA Processes, Application/software testing, and metrics on both web - based and mainframe applications
Extensive experience managing Software Development Life Cycle (SDLC), AGILE and Waterfall testing methodologies from business requirements to production/Go live delivery
Strong communicator who promotes product integrity and ensures reliable implementation changes with efficiency and accuracy, from business requirements to production/Go live delivery
Anticipate customer needs before, during, and after project implementation for greater customer satisfaction
Effective use of analytical skills for process improvement, trend direction and training options
Team player with solid interpersonal, communication, and writing skills
Proven track record as dedicated, flexible, reliable, resourceful, and available to travel

AREAS OF EXPERTISE:

TECHNICAL SKILLS:

Software management: Mercury Quality Center, Clarity, Microsoft TFS, HP ALM, Atlassian JIRA

Language/Protocols: SQL, API, SOAP UI, CSV

Mainframe-related applications: TSO, CA-7, File-Aid

Word Processing: Microsoft Office Suite, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, ANDOVER, MA

Software Quality Assurance Analyst

Responsibilities:

Performed web-based development testing and quality assurance of new software releases, upgrades and modifications, enabling clients to achieve compliance with IRS withholding and reporting requirements
Managed client communications by facilitating webinars and conference calls, identifying and documenting system issues and constraints, outlining system capabilities, and setting appropriate client expectations, resulting in greater customer satisfaction
Collaborated with project managers, analysts, developers and clients to achieve end-user gratification

Confidential, Westboro, MA

Lead Analyst

Responsibilities:

Utilized System Development Methodology (SDM) in test plan development, execution and analysis, ensuring testing effectiveness and efficiency
Achieved database integrity by developing and implementing internal tracking system for logging test cycles
Managed both internal and external client expectations regarding system functionality, scope and deliverables, leading to increased client satisfaction and minimizing any functional ambiguity

Confidential, Boston, MA

Senior Business / Testing Systems Analyst

Responsibilities:

Developed, wrote, analyzed and performed software development and testing on small-to medium-size projects.
Investigated system issues and identified solutions based on system capabilities and constraints to meet client business needs.
Reported and managed defects and worked with developers and end users for optimal bug resolution.
Performed end user and client training of system functionality and interfaces, including creation of user guides that resulted in improved client utilization and satisfaction
Developed concise functional specifications from business rules, and defined test requirements in cooperation with clients, end users and systems groups, creating more user-friendly interfaces
Constructed and maintained test databases, including execution and review of test cases for testing efficiency, decreasing data entry redundancy and increasing testing scope