MANAGER II TECHNOLOGY Resume Chicago, IL - Hire IT People

SUMMARY:

Effectively lead global teams to improve production quality through manual and automated testing. Create presentations to communicate metrics and technical information to senior leadership, displaying process improvements and organizational cost savings. Implement large - scale claims processing and human resources (HR) deliveries for mainframe, distributed, and web-based platforms, using Agile and Waterfall methodologies. Dynamic Presenter and Speaker at corporate events, motivating and inspiring audiences.

TECHNICAL SKILLS:

Methodologies and Practices: Waterfall, Agile, Scaled Agile Framework (SAFe), Iterative, DevOps

Testing Tools: JIRA, IBM Rational CLM, Rational Functional Tester, HP ALM, HP Performance Center

Databases and Systems: RDMS, Oracle, SQL Server, DB2, Microsoft - Access, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

MANAGER II TECHNOLOGY

Led and contributed test delivery for 125+ key projects simultaneously, increasing quality by 12.5% using Waterfall, Rational Testing tools, Scaled Agile Framework, DevOps, and JIRA
Created resource forecasting for 75+ employees and contractors in 12 separate locations, improving planning and tracking resource availability; used NAIM, SAP Fieldglass and Ariba to manage/monitor vendors
Reduced vendor cost 40% by negotiating statement of work (SOW) with multiple major vendors and establishing and implementing streamlining strategies; managed vendors to SLA and KPIs
Developed and presented test result and defect metrics to senior leadership, showing increased quality and cost savings through defect reduction early in the SDLC
Managed Membership System Release Team, identifying and designing strategies that improves business, project management (PM), development, and testing team communication and collaboration
Reduced EDI file tracking and dropping process 50% by using automated tool for 837 and 834 transactions
Directed IT System and UAT Test Delivery teams, serving as escalation point for addressing complex issues

Confidential , Chicago, IL

MANAGER - TECHNOLOGY

Managed governance, auditing, and testing implementation teams, for implementation of an IBM mainframe-based claims processing system on a distributed platform with Java / Cobol / DB2; used ETL for Data Conversion.

Introduced System Testing to stakeholders and senior leadership, communicating its benefit for improving quality; created and maintained project schedule for testing lifecycle
Hired, coached, and managed system, parallel, performance, operational, automation, and downstream regression testing teams; provided oversight to test tool support and training of HP Quality Center test tools

Confidential

MANAGER - TECHNOLOGY

Decreased production checkout from 4 hours to 30 minutes each day by implementing automated script that produced verification report and identified discrepancies, while leading automated testing effort
Trained and coached business, development, and testing team in creating testable requirements and test cases, reducing rework 60% and generating 99% claims system reliability in production
Masterminded software reduction program that saved $2M within 1 year, eliminating software not in use
Coached Governance Team on creating software development life cycle (SDLC) standards, auditing checklists, and review and approval process

Confidential , Chicago, IL

SENIOR QUALITY ASSURANCE LEAD

Increased onboarding and customer satisfaction 50% by developing new consultant testing overview and interviewing self-study courses
Created test project plan and test strategy for options and trades software application on a Tandem Non-Stop Server, increasing communication and collaboration across project team 25%

Confidential , Lincolnshire, IL

QUALITY ASSURANCE / TESTING MANAGER

Enhanced deliverable quality 40% by improving offshore communication
Planned project activities for QA & testing, interface/data warehouse and reporting test teams - handling budget constraints and reducing testing window 25% by strategically allocating resources
Improved communications 60% by developing improved release notes

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Manager Ii Technology Resume

Chicago, IL

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