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Sqa Manager Resume

Austin, TX

SUMMARY:

  • A Career QA with Scrum Master, Scrum Product Owner and 6Sigma certifications.
  • Successfully managed international test projects. Proven expertise in implementing QA best practices and Test Automation Frameworks for numerous clients.
  • Proven value add to every business organization.

STRENGTHS

  • Business & IT Analysis
  • Motivator
  • Major Team Contributor
  • Strong Communication Skills
  • Natural Leader
  • Problem Solver/Troubleshooter
  • Global Test Lead

TECHNICAL SKILLS:

  • Visual Studio/MTM/VSTS
  • JMeter
  • Swagger
  • Linq
  • XML, EDI
  • Oracle E - Business
  • Quality Center/Test Director
  • SOAP UI
  • REST API
  • T-SQL
  • HTML
  • Fiddler
  • MS Office Products
  • Altova XML Spy
  • C#, ASP .NET
  • SQL
  • PERL
  • MQ
  • QTP/WinRunner
  • TOAD/Oracle
  • Selenium
  • AJAX
  • VBScript
  • Remedy
  • SQL Server Mgmt. Studio
  • JIRA
  • Web Services
  • NUnit
  • DOM
  • Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

SQA Manager

Responsibilities:

  • Perform oversight of project wide QA processes and QA deliverables across multiple vendors for major mainframe replacement project.
  • Facilitate cross collaboration of test planning and test execution across multiple organizations and departments.
  • Provide guidance and leadership in Test Automation methodology, design and implementation.
  • Responsible for developing and auditing project wide QA strategies that includes complex ETL data migrations, integrations and systems tests.
  • Built and implemented a Page Object Pattern Automation Framework using best practices, C#, Selenium, NUnit 3.0, .NET 4.6 and Visual Studio 2017.
  • Responsible for UAT event for each major project phase.
  • Implement process improvement in Agile & Waterfall processes.

Confidential, Austin TX

SQA Manager

Responsibilities:

  • Perform Test Manager & Automation Test responsibilities for the IT organization.
  • Tested Titanium Application, RiverLink a C# .NET Front End Web Application, and RSS BOS Applications for ORB and PR TD2 project implementations.
  • Utilized TFS, MTM and Visual Studio Enterprise 2015 to manage test cases, test suites, test execution, and test results.
  • Utilized TFS Agile Template to manage User Stories in an Agile/Scrum Environment.
  • Performed several types of testing, confirmatory, integration, white box, black box, smoke, E2E and regression as part of every project.
  • Tested complex APIs where REST, JSON and Web Services technologies were used.
  • Wrote test cases and tested several features based on software requirements from our internal/external customers.
  • Used TFS, VS 2013/2015, C#, NUnit, Nuget, and Selenium 3.0 to automate smoke, confirmatory and regression test suites for Riverlink PR AutoExpresso, GTS Web Applications.
  • Automated Road Side Transaction Creation and DB Verification for BOS Application.
  • Utilized skills in SQL and SQL Server Mngt Studio to perform complex data mining tasks for test data prep, verification of complex stored procedures, verification of transaction processing and other validation of test results.
  • Performed stress testing using my automation framework and JMeter.
  • Helped deliver into production projects leading a team of 8 QA in a fast paced and lean Agile/Scrum environment.
  • Served as test support resource to execute complex tests for other test team members.
  • Helped guide other QA team members on best practices, test approach and strategy.
  • Worked with product owners and internal business customers to understand complex requirements in user stories.
  • As part of every sprint I worked closely with developers on testing features, resolving issues and understanding the solution being implemented for every user story.

Confidential, Bee Caves TX

SQA Manager

Responsibilities:

  • Performed SQA Manager & Test Engineer responsibilities for the IT Organization
  • Tested several features as part of LAMS major releases, the Leasing and Administrative Management System a .NET C# Web Application, the company’s flagship software product that is used to manage their billion dollar leasing trust fund business.
  • Served as a test engineer on LAMS and several other web applications that had projects being delivered into production.
  • Utilized JIRA to manage releases and software requirements in the form of User Stories in an Agile/Scrum environment.
  • Utilized SQL Server Management Studio and SQL Skills to validate test results, data migrations and test complex stored procedures as part of user stories or bug fixes.
  • Used skills in C#, Selenium, NUnit, TFS/VS to implement automated test methods to existing automation framework.
  • Lead efforts to redesign and rebuild the automation framework using best practices and modular design.
  • Expanded automation frameworks to several business applications, implementation of REST API and SQL Server DB.
  • Worked with the business and product owners daily to understand complex software requirements in user stories.
  • Helped to lead and support UAT Test Efforts for ACC’s major project implementations.
  • Worked in tandem with development to help complete user stories.
  • Mentored more junior scrum team members on test strategy, processes and automation.
  • Developed reports to show progress of test execution and defect totals for internal stakeholders including management.

Confidential, Austin TX

Lead Test Engineer

Responsibilities:

  • Perform Senior Test Engineer responsibilities for the Corporate Systems organization.
  • Served as a Senior Test Engineer as part of a major Salesforce project where custom configuration needed to be verified in Salesforce
  • Tested complex interfaces that were implemented using Boomi where data was migrated from a SQL Server DB into Salesforce.
  • Created a C# Selenium framework for automating tedious data migration validations that saved $65k per release.
  • Created test cases, test suites and executed functional, regression, and SIT for XO Group’s suite of SaaS applications.
  • Assisted product owners with writing test scripts, suites and providing support for UAT.

Confidential, Austin TX

Lead Test Engineer

Responsibilities:

  • Hired in from sequential contract work to continue performing Senior and Lead Test Engineer responsibilities for several projects within Confidential IT’s Test Organization for highly complex EAS inventory management systems. These systems consisted of various platforms that were WCF, SOA, synchronous/asynchronous, Java, Web Services, XML, C#, .NET, UNIX, Oracle, SQL Server and Oracle E-Business Suite (EBS) based.
  • Provided Senior Test Engineer responsibilities on several projects that were Agile and Waterfall methodology based.
  • Performed System Integration Testing as part of Confidential IT's Software Test Teams.
  • Developed multiple complex test strategies, test estimates, test approaches and test case suites for highly complex inventory management systems that were Java, Web Services, C# .NET Services, UNIX and Oracle Business Suite based.
  • Test planning for these systems involved reviewing requirements, reviewing technical design specifications, working closely with development, BA’s, DBA’s, environment coordinators, reviewing code and reviewing configuration.
  • Performed White Box testing, Black Box testing, functional testing, XML data driven testing, EDI data driven testing, regression testing, string testing, and E2E testing for these systems in both an Agile and Waterfall SDLC.
  • Tested complex ETL data migrations that involved verifying data sets in source DBs, target DBs, validating data translation and ETL processes.
  • Served as a tester and SME for several software releases for several teams and projects.
  • Performed Stress tests using JMeter.
  • Used Quality Center, TFS and MTM to manage test suites, traceability and defects.
  • Led multiple test projects with 10+ test engineers in multiple time zones as part of the Glovia Application Test Team using QC & VS/MTM. All projects deployed successfully, on time and bug free.
  • Developed the CPDM system a 3 tiered web application to support internal test and business processes using VS 2010-2013, C#, ASP, .NET 4, IIS 7.5, Win Server 2012 and SQL Server 2008 for the Process and Communications team that saved approximately $100k+ per year.
  • Made updates to the Test Organization’s Test Harness using VS 2010-2013, C#, ASP, .NET 4, SQL Server 2008 and Oracle 10g-11g to support internal Glovia Test and Business teams’ complex data extractions that saved approximately $40k during critical releases.
  • Developed an Automation Selenium Framework using VS 2013 Ultimate, C# and .NET 4 to automate tests for the Data Management Team which in turn made the team more efficient and allowed focus on more critical areas.

Confidential, Austin TX

Business Systems Analyst

Responsibilities:

  • Hired in after contract work as a BSA to perform Problem Management process owner responsibilities.
  • Helped to launch the Problem Management process for the NOC at Cisco ROS using Remedy. As a result, established a sound ITSM process that the NOC could follow for creating, documenting and resolving Problems and the foundation for building knowledge bases.
  • Worked with Product Managers and IT to coordinate scheduling, manage requirements, guide development, and testing of the Remedy Portal Release resulting in successful production deployment.

Confidential, Austin TX

Lead Test Engineer

Responsibilities:

  • Performed Lead Test Engineer and Senior Test Engineer responsibilities for the Test Organization within Cisco ROS.
  • Managed the test effort for large scale Remedy 2.4 and 2.4.1 Releases as a Test Lead and successfully delivered into production a new ticketing system for Cisco ROS’s NOC.
  • I successfully led and energized teams of up to 7 testers to meet aggressive deadlines and deliverables as part of the same successful Remedy release.
  • Used QTP and LoadRunner to validate application functionality, stability within Remedy and corresponding integration layers.
  • Utilized Quality Center/Test Director for managing test suites and defect tracking resulting in an organized and efficient test team.
  • Tested Remedy Version 7.x with ITIL processes and CROS business strategies by working with the business process team and development to review and test the various components of Remedy - IM, CM, PM, CMDB, Release Management and Service Level Management.
  • We conducted tests to verify the Incident Management Life Cycle, tests to verify RFCs and tests to verify creation of Problems from Incidents.
  • Provided post implementation support for both projects.
  • Facilitated cross functional team interaction during test planning and test execution.
  • Held daily triage meetings to review issues found during test execution and participated in Executive Leadership Team meetings for project status.
  • Reported on test initiatives and metrics for both projects.
  • Conducted risk assessment, identified business gaps, identified issues and provided mitigation strategies for each.
  • Multitasked highly complex challenges with aggressive timelines and resource constraints.
  • Provided project deliverables ahead of schedule for the Quality and Solutions Test team.
  • Worked closely with development to identify system issues, research issues and make recommendations for fixes.
  • Continually improved our SDLC and implementation processes by making suggestions for process improvement or identifying "lessons learned" throughout the project.
  • Implemented controls and metrics during project initiatives.

Confidential, Dallas TX

Senior Test Engineer

Responsibilities:

  • Hired in from contract work to continue to perform Senior Test Engineer responsibilities for ADS's teams. Ran tests for several client-server, web based applications that were complex, highly transactional, DB Intensive and built on C#, ASP, .NET platforms.
  • Performed System Integration Testing for ADS's Market Management Systems, EBT, Billing, CSA's, and Rates Test Teams as part of test phases and test cycles for clients.
  • Executed functional, E2E, regression, shake out, smoke and systems tests for several systems including Exotran (eMB), PTJ, MMS, MMA, Enrollment Wizard, A & E Suite, Service Center, EBT, Excelergy, Peace, EDI Loader, and Extensions.
  • Tested using files in various formats, XML and ABP flat file layouts. Tested customer enrollment process that feeds EDI into MMS and Peace. Monitor error logs for daily failures specific to systems or data through the use of UNIX.
  • Used SQL and Oracle skills to view tables, data or views for the purpose of verifying that systems are interacting with systems and DB’s correctly.
  • Performed impact analysis of code fixes, change requests, data migrations, architecture changes or other complex items being introduced into the test environment specific to MMS and Peace.
  • Assisted other test resources with the development of data and the execution of tests on MMS for end-to-end scenarios. Supported a team of 5-6 testers and served as the resident SME for MMS/MMA.
  • Created test cases, test plans, and other testing documentation based on Business Requirements, High Level Design Documents and Detail Design Documents. Utilize Test Director for the purpose of managing test scenarios, progress of testing and defect tracking.
  • Developed utilities using Perl to automate business functions, tedious data prep or other test related activities that resulted in more efficient testing practices.
  • Added value to every ADS project and internal client by being a seasoned technical tester and SME in the Texas IT Energy Trading Industry.

Confidential, Dallas TX

Senior Test Engineer

Responsibilities:

  • Perform System and Business Testing for Oncor Customer Systems Management and Market Services.
  • Created, managed and performed analysis on EDI files and test environments to meet complex criteria for tests. Insured that EDI data met a level of quality and compliance with Texas Set Standards V1.5, V1.6, 2.0 and 2.1.
  • I would process daily inbound/outbound EDI transactions through e*Gate and CICS. After EDI data is processed, verify transactions and service orders were created or expected results were achieved on CICS and e*Gate.
  • During processing of transactions we track inbound EDI data through e*PM, Journal Logs, e*Gate, UNIX, Monk Logs, e*BPM, e*PM, MQ Series, Pre-CICS validations, SOQU, CICS, DB2 (SQL) and the same for outbound EDI transactions.
  • Monitored daily EDI/system failures and provide a detailed analysis or resolution to management and the test team.
  • Developed daily schedule and controls for processing and testing EDI transactions. Process EDI transactions to ERCOT and Competitive Retailers. During Market Test research and troubleshoot EDI, DB (SQL), XML Wrapper, GISB server, NEASB server, and HTTP failures. When errors occur, give quick and concise analysis to Market Test Lead and teammates.
  • Helped lead e*Gate test system implementation and e*Gate test training for teammates.
  • Helped lead test efforts for projects internal to the test team or served as backup lead as needed.
  • Guided other team members in maintaining and developing knowledge of testing process, techniques and tools.
  • I served as Test Lead on Pilot Program Web Testing Project. Produce Test Plans for multiple testing requirements, in line with the Test Strategy. Develop Test Cases, Functional Tests, Regression Tests and Test Scripts, including expected results, for business requirements.
  • Served as a technical leader and test engineer utilizing my background in development and integration testing to support 60+ test consultants execute complex SIT tests elevating the test and business teams to a higher state of efficiency and competency.
  • Created and maintained innovative tools using Perl Scripts, WinRunner and LoadRunner that resulted in huge time savings and improved efficiency of critical testing with energy trading partners.

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