SUMMARY:

• Accomplished - IT Test Manager with 10+ years of expertise in Software Quality Assurance. A highly motivated result oriented professional experienced at building strong relationship with a variety of stakeholders and negotiates conflicting viewpoints. An Agile test coordinator both holistically and at the detailed data level. A delivery focused person with strong attention to detail.
• Expert Test Manager with extensive experience in defining Test Strategy for large-scale Integration/E2E test efforts, leading testing efforts with all STLC phases including Test Planning, Test Design, Test Development, Test Execution, Test scheduling, coordination with UAT teams, Defect triage and Metrics Reporting.
• Certified Insurance domain expert with sound knowledge in Life Insurance, Annuity and Disability Income.
• Certified Project Management Professional (PMP)® with Strong analytical, problem solving, planning, interpersonal and leadership skills.
• Proficient working with a variety of methodologies including SDLC waterfall, DevOps/Agile Scrum and Kanban.
• Strong technical background with experience in managing complex Software testing life cycles projects. Experience with tracking and reporting SLAs and KPIs in a testing engagement.
• Expertise in Functional Testing, System Testing, Regression Testing, Integration Testing, User Acceptance Testing and Defect Management
• Experience in Mobile Testing using Perfecto and Browser Compatibility Testing using BrowserStack tool.
• Experience in identifying Automation need and implement the test approach with open source Selenium Tool.
• Good knowledge of SOAP/UI SOA Testing Tools and Oracle SQL Database Testing.
• Coordinate volume/stress/load testing using the tools for projects that have the requirement for performance/stress testing
• Expertise in managing/delivering testing projects with peak team size of 20 spread across geographies and working in onsite/offshore delivery model.
• Experience in managing multiple testing projects with testing budget up to $2M
• Oversees determination of need, selection and implementation and maintenance of QA tools
• Proficient in maintaining QA team's capacity planning, utilization and assignment allocations.
• Identify overall QA milestones, external milestones, dependencies, issues, risks and assumptions
• Provide leadership and guidance to build and maintain a high performance environment
• Ensure standardization of test processes, tools and practices across QA organization
• Provide a framework to the project manager which will include guidelines, documented test process, templates, checklists to have strong internal control
• Experience in providing Best in Class, optimized Test solution to meet the aggressive project timelines.

TECHNICAL SKILLS:

Management: Test Strategy & Planning, Test Estimation, SIT/UAT co-ordination, Defect Management, Stakeholder Management, Project Delivery, Process Improvement

Tools: ALM, JIRA, MS Projects, Selenium, BrowserStack, SOAP/UI, Oracle SQL, JAVA

WORK EXPERIENCE:

Confidential

IT Test Manager/ Quality Assurance Software Test Manager

Responsibilities:

• Leading Test activities for the entire Program, which includes multiple tracks (Digital, Customer Correspondence, Collateral and Forms) with huge number of applications/systems.
• Managed day-to-day interactions with executive clients and sponsors.
• Defined Test Strategy for E2E Test efforts and proposed solution for best customer experience.
• Identified, managed stakeholders, and negotiated approval for all the test deliverables.
• Performed Test Planning, Scheduling and Test Execution across multiple Line of Business and vendor teams.
• Identified Automation need and implemented solution with Selenium open source tool for faster, efficient and cost effective implementation.
• Defined Defect Management process and performed defect triage with project team using JIRA tool.
• Successfully tested and implemented the Brand changes across organization as per Brand guidelines.

Confidential

Responsibilities:

• Developed E2E Test Estimates, Test Strategy, Test Plan and Test Schedule for the successful implementation of Disability Income product across all the system.
• Interacted with Architect, Business Analyst Sponsors for system study and Requirements Analysis and identified requirement issues with Shift Left approach.
• Identified Non-Functional Testing scope and performed Automation, Performance, Security and Database testing as required.
• Structured Business Process and optimized Test data across E2E Business flow to test Illustration, NewBusiness, Underwriting, Issuance, and Post Issue, Claims, commission and other downstream systems.
• Identified each activity with their dependencies, constraint and tracked them with Microsoft Project Plan for completion as scheduled.
• Identified risk, issues and their mitigation and contingency plan.
• Engaged all the stakeholders actively in the project, negotiated conflicting viewpoints and received approvals for the Test deliverables as scheduled.
• Defined Defect Management process and performed Defect triage using ALM with Business Stakeholders, Architect, and Business Analyst, Developers (multiple vendors’ team), Project Manager and Test team.
• Generated and distributed Defect Report and Execution Report on a daily/weekly basis and Test Summary report at the end of the program.

Confidential

Responsibilities:

• Performed Test Management for multiple projects within the Program with effective Test Planning, and Execution.
• Delivered successful implementation without any Defect Leakage in production.
• Participated in daily meetings with the work streams, development teams and business users to understand client’s business requirements
• Developed test strategy based on project requirement & design/flow charts for the illustration Systems of Life Annuity, DI and LTC products.
• Coordinated with the offshore team to create detail test cases from the business scenarios and Actuarial Pricing model.
• Reviewed the functional and regression test cases and automated scripts.
• Performed UI customer experience and Browser Compatibility Testing using BrowserStack.
• Prioritized the test case execution activity using Risk Based Testing technique
• Performed Mobile testing using Perfecto tool.
• Conduct defect triage meeting with the IT Lead and assign it further as appropriate
• Created and executed formal sign off

Confidential

Responsibilities:

• Worked in both Scrum and Kanban Agile methodologies.
• Participated in Sprint Planning, story creation, estimation and testing of stories based on business objective and acceptance criteria.
• Tracking of test results in VersionOne tool until closure.
• Work with client’s IT partners to understand the application’s design plan
• Train the offshore team on the client business and Underwriting application functionality with the necessary supporting documentation
• Develop test requirements based on user story & design/flow charts
• Coordinate with the offshore team to create detail test cases from the user story
• Reviewed the functional and regression test cases and automated scripts.
• Prioritized test case execution based on priority and severity of the user story.
• Communicated daily progress during daily standup meeting.

Confidential

IT Test Lead / Quality Assurance Software Test Lead

Responsibilities:

• Interacted with Architect, Business Analyst and business stakeholders for system study, requirements verification and analysis.
• Designed Test Strategy, developed test plans and test cases.
• Managed & provided technical guidance to the team.
• Performed Defect triage
• Reviewed and deigned test cases and test scenarios
• Documented, tracking, & communicated test plans, test results, analysis.
• Generated Defect Report and Execution Report on a daily basis and Test Summary report at the end of the Testing Cycle.

Confidential

Responsibilities:

• Developed Test plan & Test Strategy document
• Test Estimation using TCP estimation technique
• Requirement Analysis and developed test scenarios, test cases
• Reviewed test scenarios and test cases developed by the team
• Testing software programs to compare to specifications and documentation.
• Managed & provided technical guidance to the team.
• Performed Defect triage
• Delivered & implemented project as per scheduled milestones.