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It Test Manager/ Quality Assurance Software Test Manager Resume

SUMMARY:

  • Accomplished - IT Test Manager with 10+ years of expertise in Software Quality Assurance. A highly motivated result oriented professional experienced at building strong relationship with a variety of stakeholders and negotiates conflicting viewpoints. An Agile test coordinator both holistically and at the detailed data level. A delivery focused person with strong attention to detail.
  • Expert Test Manager with extensive experience in defining Test Strategy for large-scale Integration/E2E test efforts, leading testing efforts with all STLC phases including Test Planning, Test Design, Test Development, Test Execution, Test scheduling, coordination with UAT teams, Defect triage and Metrics Reporting.
  • Certified Insurance domain expert with sound knowledge in Life Insurance, Annuity and Disability Income.
  • Certified Project Management Professional (PMP)® with Strong analytical, problem solving, planning, interpersonal and leadership skills.
  • Proficient working with a variety of methodologies including SDLC waterfall, DevOps/Agile Scrum and Kanban.
  • Strong technical background with experience in managing complex Software testing life cycles projects. Experience with tracking and reporting SLAs and KPIs in a testing engagement.
  • Expertise in Functional Testing, System Testing, Regression Testing, Integration Testing, User Acceptance Testing and Defect Management
  • Experience in Mobile Testing using Perfecto and Browser Compatibility Testing using BrowserStack tool.
  • Experience in identifying Automation need and implement the test approach with open source Selenium Tool.
  • Good knowledge of SOAP/UI SOA Testing Tools and Oracle SQL Database Testing.
  • Coordinate volume/stress/load testing using the tools for projects that have the requirement for performance/stress testing
  • Expertise in managing/delivering testing projects with peak team size of 20 spread across geographies and working in onsite/offshore delivery model.
  • Experience in managing multiple testing projects with testing budget up to $2M
  • Oversees determination of need, selection and implementation and maintenance of QA tools
  • Proficient in maintaining QA team's capacity planning, utilization and assignment allocations.
  • Identify overall QA milestones, external milestones, dependencies, issues, risks and assumptions
  • Provide leadership and guidance to build and maintain a high performance environment
  • Ensure standardization of test processes, tools and practices across QA organization
  • Provide a framework to the project manager which will include guidelines, documented test process, templates, checklists to have strong internal control
  • Experience in providing Best in Class, optimized Test solution to meet the aggressive project timelines.

TECHNICAL SKILLS:

Management: Test Strategy & Planning, Test Estimation, SIT/UAT co-ordination, Defect Management, Stakeholder Management, Project Delivery, Process Improvement

Tools: ALM, JIRA, MS Projects, Selenium, BrowserStack, SOAP/UI, Oracle SQL, JAVA

WORK EXPERIENCE:

Confidential

IT Test Manager/ Quality Assurance Software Test Manager

Responsibilities:

  • Leading Test activities for the entire Program, which includes multiple tracks (Digital, Customer Correspondence, Collateral and Forms) with huge number of applications/systems.
  • Managed day-to-day interactions with executive clients and sponsors.
  • Defined Test Strategy for E2E Test efforts and proposed solution for best customer experience.
  • Identified, managed stakeholders, and negotiated approval for all the test deliverables.
  • Performed Test Planning, Scheduling and Test Execution across multiple Line of Business and vendor teams.
  • Identified Automation need and implemented solution with Selenium open source tool for faster, efficient and cost effective implementation.
  • Defined Defect Management process and performed defect triage with project team using JIRA tool.
  • Successfully tested and implemented the Brand changes across organization as per Brand guidelines.

Confidential

Program Test Manager

Responsibilities:

  • Developed E2E Test Estimates, Test Strategy, Test Plan and Test Schedule for the successful implementation of Disability Income product across all the system.
  • Interacted with Architect, Business Analyst Sponsors for system study and Requirements Analysis and identified requirement issues with Shift Left approach.
  • Identified Non-Functional Testing scope and performed Automation, Performance, Security and Database testing as required.
  • Structured Business Process and optimized Test data across E2E Business flow to test Illustration, NewBusiness, Underwriting, Issuance, and Post Issue, Claims, commission and other downstream systems.
  • Identified each activity with their dependencies, constraint and tracked them with Microsoft Project Plan for completion as scheduled.
  • Identified risk, issues and their mitigation and contingency plan.
  • Engaged all the stakeholders actively in the project, negotiated conflicting viewpoints and received approvals for the Test deliverables as scheduled.
  • Defined Defect Management process and performed Defect triage using ALM with Business Stakeholders, Architect, and Business Analyst, Developers (multiple vendors’ team), Project Manager and Test team.
  • Generated and distributed Defect Report and Execution Report on a daily/weekly basis and Test Summary report at the end of the program.

Confidential

Test Manager

Responsibilities:

  • Performed Test Management for multiple projects within the Program with effective Test Planning, and Execution.
  • Delivered successful implementation without any Defect Leakage in production.
  • Participated in daily meetings with the work streams, development teams and business users to understand client’s business requirements
  • Developed test strategy based on project requirement & design/flow charts for the illustration Systems of Life Annuity, DI and LTC products.
  • Coordinated with the offshore team to create detail test cases from the business scenarios and Actuarial Pricing model.
  • Reviewed the functional and regression test cases and automated scripts.
  • Performed UI customer experience and Browser Compatibility Testing using BrowserStack.
  • Prioritized the test case execution activity using Risk Based Testing technique
  • Performed Mobile testing using Perfecto tool.
  • Conduct defect triage meeting with the IT Lead and assign it further as appropriate
  • Created and executed formal sign off

Confidential

Agile Test Lead

Responsibilities:

  • Worked in both Scrum and Kanban Agile methodologies.
  • Participated in Sprint Planning, story creation, estimation and testing of stories based on business objective and acceptance criteria.
  • Tracking of test results in VersionOne tool until closure.
  • Work with client’s IT partners to understand the application’s design plan
  • Train the offshore team on the client business and Underwriting application functionality with the necessary supporting documentation
  • Develop test requirements based on user story & design/flow charts
  • Coordinate with the offshore team to create detail test cases from the user story
  • Reviewed the functional and regression test cases and automated scripts.
  • Prioritized test case execution based on priority and severity of the user story.
  • Communicated daily progress during daily standup meeting.

Confidential

IT Test Lead / Quality Assurance Software Test Lead

Responsibilities:

  • Interacted with Architect, Business Analyst and business stakeholders for system study, requirements verification and analysis.
  • Designed Test Strategy, developed test plans and test cases.
  • Managed & provided technical guidance to the team.
  • Performed Defect triage
  • Reviewed and deigned test cases and test scenarios
  • Documented, tracking, & communicated test plans, test results, analysis.
  • Generated Defect Report and Execution Report on a daily basis and Test Summary report at the end of the Testing Cycle.

Confidential

Test Lead

Responsibilities:

  • Developed Test plan & Test Strategy document
  • Test Estimation using TCP estimation technique
  • Requirement Analysis and developed test scenarios, test cases
  • Reviewed test scenarios and test cases developed by the team
  • Testing software programs to compare to specifications and documentation.
  • Managed & provided technical guidance to the team.
  • Performed Defect triage
  • Delivered & implemented project as per scheduled milestones.

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