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Quality Assurance Program Test Coordinator/senior Test Analyst Resume

Irving, TX

SUMMARY:

  • Confidential Stem is an accomplished and seasoned IT professional with strong expertise in Software Quality, Business Analysis, and Test Environment/Data leadership and, including QA/Test direction and data management promoting test reusability and repeatability on a dynamic 15 TB transactional test environment housing Production and three separate test environments.
  • He coordinates and supports 32 internal and six external test partners to ensure they test on the correct environments as code advances from system to integration to end - to-end and finally Production validation where the features and functionality of their client-facing applications are constantly evolving.
  • Confidential also coordinates and supports active integration testing with all partners to provide data and issue management for testing integration against the core system.
  • He actively advocates Best Practice testing methods using AGILE methodology in conjunction with both automated and manual techniques adapted to the work environment and practices.
  • Confidential is also working with the team to implement DEVOPS into the existing AGILE framework. He has worked with diverse technical and business teams to successfully complete large, mission critical projects, most recently testing the successful implementation of the successful launch and upgrade/enhancements to the latest Customer Loyalty application used by a major transportation firm within time constraints and minimal supervision.
  • He is proficient in web, client/server, and mainframe environments. He is experienced in all phases of testing, including system, integration, User Acceptance and test automation.

TECHNICAL SKILLS:

Test Automation: JAVA/Selenium, HP Suite including Unified Functional Tester (UFT), QuickTestPro and Defect Management and Reporting., IBM Rational Suite (Quality Manager, Robot/RFT, Team Foundation Server, Familiarity with Performance tools

Application / Database / Operating System: SIEBEL, STERLING, Oracle, IBM TFS (.NET), RALLY, Websphere, WebLogic, TIBCO, Windows NT, SQL Server, UNIX, Messaging (TCP/IP, MQ Series, JMS, API, ETL), CICS, DB2, MVS/ESA

Mainframe: SAAS, TRILLIUM, JCL, CA7, Comparex, Version Merger, FileAid

Languages: Java/JVM, Oracle SQL, HTML, COBOL, Assembler, Visual Basic

General: MS Office (Project, Access, Word, Excel, Power Point), Visio

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Quality Assurance Program Test Coordinator/Senior Test Analyst

Responsibilities:

  • Program Test Coordinator - SIEBEL implementation - Designed, developed, and executed overall test data management and delivery process to support testing needs of internal and external client testing.
  • Directs and manages with all testing stakeholders to create test data and governance of test data portfolio.
  • Oversees Automation and Functional testing teams for results reporting testing schedule
  • Continually incorporates new and changed data requirements into the test data repository which come from both the core system and external testing teams. Communicates to test partners on all aspects of the data and environment, and regularly participates in planning meetings, SCRUMs and stand-ups.
  • Manages a SharePoint Testing Portal to communicate current test data inventory features, and provides a means for testing teams to request specific data conditions, request new tester access, and track status on requests. Test and environment status and availability are provided via the testing portal
  • Working with technology groups to develop and enhance data refresh capabilities to reduce impact on on-going program and testing projects. Currently engaged in POC with DELPHIX for managing, conditioning and propagating databases for testing to facilitate functional and automated test suites.
  • Advocate and support structured testing plans/processes for AA Loyalty CRM application, oversight of vendor QA testing teams, supporting 32 AA applications plus SABRE CitiBank, Barclays, Google, and 13 partner airlines which rely on the Loyalty system (e.g. AA.com, Mobile web apps, ticketing/reservations, Admiral’s Club, airport services, etc.) LOYALTY applications using adaptive AGILE and Client-based Methodology and Best Practices, designed for repeatability and reusability.
  • Currently integrating testing practices and protocol into emerging DEVOPS implementation,
  • Plan, schedule and coordinate execution of Integration, End-to-End and User Acceptance tests for airline and partner loyalty applications involving real-time and batch integration with corporate systems (reservation, ticketing, flight processing and history, loyalty account management and partner management) in a multi-platform environment including, legacy, dotcom and SIEBEL CRM engine including integration with TRILLIUM and SABRE.
  • Define test requirements and test cases for front-end UI and back-end data conversion (examples include merge from legacy Loyalty system, and merger with USAir. Defined data requirements by decomposing business requirements and technical specs for functional and system/integration testing. Validated data conversion via database query.
  • Implemented test and defect reporting/tracking metrics and procedures using HP Quality Center. Defined and managed SharePoint based test execution and defect reporting site. Provided daily test progress and defect status reporting to company management.
  • Conduct test reviews to improve accuracy and completeness of User Story Acceptance Criteria
  • Planned, organized and supported System (high availability and DR), and Performance testing
  • Supported training & mentoring across Testing, User, and Business teams
Confidential, Pittsburgh, PA

Quality Assurance Senior Consultant

Responsibilities:

  • Define Test Strategy and Plan for the implementation of a new Financial Data Warehouse (Oracle) to support Credit Risk Analysis and Reporting
  • Develop testing project plan and estimates
  • Recruit, hire, on-board and train the QA testing team
  • Review and validate Business and Functional requirements for testability
  • Define and create test cases for the migration of data from current repository to the new data warehouse, and new cube-based OBIEE reporting capability
  • Oversee the testing team, manage development of detail test scripts
  • Manage and execute test scripts and report findings to project team and client leadership
  • Identify and remediate defects
  • Set up HP Quality Center (HP QC) to support and manage test cases, test scripts and defects
  • Create traceability between test cases and requirements with HP QC
  • Engage business sponsors and SMEs to support test case reviews and UAT testing
Confidential, Plano, TX

Quality Assurance Senior Consultant

Responsibilities:

  • Test Lead for Integration and Database Migration, including Scope/Requirements gathering/definition and Estimating, and Senior QA for Call Center operation. Created testing plans, assignments and supervised day-to-day activities for various teams ranging up to 5 testers.
  • SIEBEL implementation - Designed and developed structured testing plans/processes for SWA TICKETING and LOYALTY applications using best of breed RUP and Client-based Methodology and Best Practices, which are repeatable and reusable.
  • Planned, scheduled and executed functional, integration and end-to-end tests for airline reservation, ticketing, PNR processing for revenue and non-rev air travel, loyalty accounts and flight history end to end using legacy and dotcom booking applications and SIEBEL customer management engine operating on UNIX based web and client/server (UI and batch applications) for JAVA, .NET and legacy mainframe platforms including integration with SAAS and TRILLIUM
  • Executed GUI web tests, and MQ and API infrastructure between SIEBEL and legacy applications.
  • Developed and executed SQL scripts to identify, pull, and validate ETL for data conversion.
  • Defined test requirements and test cases for front-end UI and back-end data conversion. Defined data requirements by decomposing business requirements and technical specs for functional and system/integration testing. Generated data manually and via UNIX procedures including data-masking for PCI compliance.
  • Implemented test and defect reporting/tracking metrics and procedures using HP Quality Center. Provided daily test progress and defect status reporting to company management
  • Conducted test script reviews, and participated in use case and design reviews
  • Planned, organized, and conducted Functional, Integration and User Acceptance Test testing
  • Planned and organized System (high availability and DR), and Performance testing
  • Supported training & mentoring across Testing, User, and Business teams
Confidential, Plano, TX

Quality Assurance Senior Consultant

Responsibilities:

  • Senior test analyst, Requirements gathering/analysis and Estimating. Created test plans.
  • STERLING implementation - Designed and developed structured testing plans and schedule/processes for new breed eCommerce/Retail Order Management application which are repeatable and reusable.
  • Defined data requirements by decomposing business requirements and technical specs.
Confidential, Irving, TX

Quality Assurance Senior Consultant

Responsibilities:

  • Senior test consultant, Scope/Requirements gathering/definition, GAP analysis and Estimating. Defined data requirements, standardized approach for test data definition, creation, and management.
  • Designed/developed structured testing plan/processes for banking web portal based in .NET/Team Foundation Server (TFS) using AGILE, and mortgage servicing and tax accounting apps in JAVA using RUP-based Methodology and Best Practices, for maximum repeatability and reusability.
  • Created QA project plans and test execution schedules for UNIX based web and client/server testing (UI/batch applications) for JAVA and .NET platforms. Executed GUI and API infrastructure tests.
  • Implemented requirements-based test planning and traceability for Testing Center of Excellence
  • Implemented test and defect reporting/tracking procedures using Rational Test Manager/ClearQuest and Mercury Quality Center to support testing. Automated test scripts using Quick Test Pro (QTP)
  • Facilitated standardization of test artifacts, participated in use case, design and test script reviews, developing test execution plans, and defining test reporting metrics in Quality Center and RALLY
Confidential, St. Louis, MO

Technical Quality Assurance Consultant

Responsibilities:

  • Infrastructure Test Consultant, Coordinated test schedules for financial application Infrastructure, Application, Performance, User Acceptance and Release test teams using Rational Test Suite.
  • Designed and developed repeatable and reusable structured testing plans and processes.
  • Created QA project plans and testing schedules for UNIX based web, client/server, and API internal/external message process (MQ Series and JMS) testing (UI and batch applications)
  • Designed custom performance test tool for multi-platform environment
Confidential, Chicago, IL

Senior QA Consultant

Responsibilities:

  • At Chicago Mercantile Exchange - Successfully implemented testing processes, and lead the QA projects for two mission critical system upgrades, and two joint ventures (Chicago Board Options Exchange and Chicago Board of Trade)
  • At Starwood Hotels & Resorts - Successfully implemented testing processes for hotel inventory/reservation management through the initial release of the product. Executed testing activities, including executing SQL scripts, involving UNIX and WebLogic.
  • Test Lead, Scope/Requirements gathering/definition, GAP analysis and Estimating
  • Tool analysis for procurement to determine best fit based on project requirements
  • Designed, and developed a structured testing plans and processes based on RUP-based Methodology and Best Practices, which are repeatable and reusable.
  • Created QA project plans and testing schedules for web, mainframe, and API internal/external message process (MQ Series and JMS infrastructure) testing (UI and batch applications)
  • Created and lead a diverse group of technical and business staff to plan and implement complex QA projects. Executed testing activities, including executing SQL scripts.
  • Defined test requirements, test cases, and data by decomposing business, functional, and technical requirements and specifications, and gap analysis
  • Defined hardware/software environment requirements, defect reporting/tracking procedures using Compuware Tracker, and data management processes to support testing.
Confidential, Dallas, TX

Senior SQA Testing Consultant

Responsibilities:

  • Designed, developed, and implemented a performance test environment for a web-based eLearning/eCommerce application including structural integrity, load, stress and reliability using the Rational Performance Studio tool set
  • Defined and executed performance profile and application usage models to validate compliance with load, stress, and reliability requirements
  • Defined functional and system test requirements based on Use Cases, and developed automated test scripts using the Rational Robot automated testing tool
  • Trained QA staff on implementation of automated functional testing developed for the Rational Robot testing tool, and defect tracking using Rational ClearQuest.
Confidential, Dallas, TX

Senior SQA Testing Architect/Consultant

Responsibilities:

  • Project Lead, Scope/Requirements gathering/definition, GAP analysis and Estimating for Group Health policy administration and Claims management
  • Tool analysis for procurement to determine best fit based on project requirements
  • Designed, and developed a structured testing plans and processes based on RUP Best Practices, which are repeatable and reusable.
  • Defined test requirements, test cases, and data by decomposing business, functional, and technical requirements and specifications, and gap analysis
  • Defined functional and system test requirements based on Use Cases, and developed automated test scripts using the Rational Robot automated testing tool
  • Planned and implemented complex QA projects, and executed testing activities, including executing SQL scripts, and defect tracking using Rational ClearQuest
  • Testing completed on schedule, and the initial release of the product went into production successfully.
Confidential

Senior SQA Y2K Test Consultant/Project Lead

Responsibilities:

  • Implemented structured SQA inspection and audit based on ISO2001 and CMM SDLC methodologies for unit, integration and system testing multiple insurance and financial applications
  • Project lead responsible for project test planning, defect tracking using PVCS Tracker, test execution, quality audit and inspection, and release and implementation
  • Developed manual and automated test scripts using QAHiperstation, Rational Robot, and AutoTester C/S automated testing tools.
  • Lead teams of professional and technical staff who defined business and technical requirements for a project to consolidate separate mainframe (CICS on-line/batch) and Tandem (GUI) operations into a single environment supporting web, client/server, and mainframe based insurance, financial services, and mortgage applications
  • Coordinated with companion teams at four operations centers for requirement review, change control, and gap analysis
  • Successfully executed and delivered the Y2k project consists of 200+ web, client/server, and mainframe- based insurance, financial services, and human resource applications.
Confidential, Richardson, TX

Senior SQA Consultant

Responsibilities:

  • .Defined and executed structured test plans and cases for international shipping and cargo tracking.
  • Coordinated with other business units to define, implement and executed fully integrated system test, change control and defect tracking using PVCS Tracker.
  • Planned, implemented, and executed complex testing activities, including executing SQL scripts.
Confidential, Dallas, TX

QA Consultant/Lead at GlobalAdvantage

Responsibilities:

  • Created and lead a QA team responsible for implementing structured testing of International HR/Expatriate resource and tax application in a Client/Server environment
  • Defined and implemented an integrated SQA lifecycle methodology to integrate development, testing, configuration management, and documentation groups, including change control, and release migration procedures
  • Defined, developed, and executed automated test scripts using the Rational Robot automated testing tool, and defect tracking using Rational ClearQuest.
  • Planned, implemented, and executed complex testing activities, including executing SQL scripts.
Confidential, Dallas, TX

Senior Associate SQA

Responsibilities:

  • Design, implement and coordinate structured System/User Acceptance testing in a C/S environment for a national retail front/back office, inventory and shipping operation
  • Adapted, customized, and implemented a fully integrated SDLC QA project, including test scheduling/execution, defect resolution, and change control
  • Planned, implemented, and executed complex testing activities, including defect tracking and change control.
Confidential, Dallas, TX

Lead Consultant Analysis/Design and Integrated System Testing

Responsibilities:

  • Coordinated quality assurance for release upgrades of client insurance systems, successfully delivering seven software upgrade projects on schedule and within budget
  • Design, test and install custom modifications based on client-specific software requirements for complex projects. Coordinated defect tracking and change control.
  • Provide on-site implementation support and client training
Confidential, Austin, TX

Business Consultant CCA Project Leader

Responsibilities:

  • Developed project plans, and administered dept. budget, staffing, and project reporting
  • Successfully tested and implemented multi-region (MRO) multi-thread processing capabilities for an insurance Billing/Collections application
Confidential, Plano, TX

Quality Assurance Supervisor and Product Analyst

Responsibilities:

  • Design, implement and coordinate structured Functional and Integration System testing in a multi-platform environment for Life and Health insurance systems
  • SQA Contributor to the EDS SLC (System Life Cycle) methodology
  • Supervised staff of 21 business and technical professionals

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