Senior Software Consultant Resume

SUMMARY:

Confidential is a skilled professional with 10 years of Experience in IT.
Confidential 's professional experience is focusing mainly on Enterprise Architecture, Project and Program Management, Service Integration and Architecture, Service Development, Problems Analysis and Resolution, Business Processes Automation, Disaster Recovery Automation and Monitoring, Application Workload Automation, Accelerating Network Incident Resolution, Accelerating Security Incident Resolution, Analytics, and Service Management.
My skills are focused on building and automating integrated services to accelerate business processes and constructing business processes architectures to achieve insightful Customer's Experience, as well as supporting and providing on - site customer’s training on how to manage, implement, integrate and automate services to accelerate business processes.
During the past 5 years in ML Consulting W.L.L. Bahrain, I was able to save time, money and resources for our valuable customers in the Middle East region through building, integrating and automating reusable services which accelerated Customer’s daily, monthly and Adhoc Business and Operational Processes.
In Orange Egypt-, I built integrated reusable services and automated them which saved the company money and resources as well as accelerated the time and accuracy for running Billing, CRM, Revenue Assurance, Data Warehouse, VAS and IN Processes.
In BMBMS Egypt- I enhanced the Customer Support process for Sales Reps using Company Applications on hand held (Pocket PC’s) through creating a detailed manual for each company application includes How to use the application? What are the common issues/problems for each company application? How to troubleshoot and solve these issues/problems?
From the Project management’s angle, Confidential managed large projects between cross- functional teams with large magnitudes and different levels of seniority.

TECHNICAL SKILLS:

Middleware: (Kabira, Webmethods and UC4) High Availability Technologies Billing(BSCS iX and 6) DWH (TeraData)

Operating Systems: (Windows, Linux and UNIX) Clustering Architecture Design Programming (Java, shell scripting and UC4/Automic scripting) Databases (Oracle, DB2 and SQL Server) Third Party Applications (Putty, Xming, WinSCP and VMWare Workstation)10

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software Consultant

Main responsibilities and activities include:

Solve business problems for our Customers by combining IT Knowledge with Industry Expertise coupled with the delivery of best-of-breed solutions by using Resolve Incident Resolution and UC4 Workload Automation (i.e. an Automic Software, now acquired by Confidential product) tools.
Design and Implement Services based on Customers’ Requirements.
Build and automate integrated reusable services to accelerate Customers’ Business Processes.
Maintain accurate and consistent System Architecture for installing Automation/Middleware tools and integrating with Customers’ different on-site Applications.
Provide our Customers with a range of innovative cutting edge Automation tools in order to help them in the following areas:
Business Processes Automation.
Accelerating Network Incident Resolution.
Accelerating Security Incident Resolution.
Application Workload Automation.
Application Service Orchestration.
Disaster Recovery Automation and Monitoring
Service Implementation.
Service Management.
Implement and Automate Customers Business and Operational processes on our Automation tools.
Provide our Customers a full System and Service Support on our Automation tools.
Provide our Customers on-site training on our Automation tools.

Confidential

Software Engineer

Main responsibilities and activities include:

Develop integrated usable services for new and existing systems.
Design Middleware Applications infrastructure.
Administrate Middleware Applications on Application and Server levels.
Implement and Automate Business and Operational processes in order to save time, money and resources.
Maintain the Business and Operational processes integration between Middleware Applications and other new and existing systems.
Creating full High and Low level documentations for every Business and Operational processes implemented on Middleware Applications.

Confidential

Software Technical Support Engineer

Main responsibilities and activities include:

Troubleshoot and Resolve company applications issues raised by Sales Reps using company applications on hand held (Pocket PC’s).
Design a full documentation for every company application in order to help our Customers in using it on hand held (Pocket PC’s).

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship