SUMMARY:

• Eight years of Software Testing experience with Internal & External Interface Specialization
• Strong IT experience on Web apps/Mobile apps, E - commerce, Client-Server, and multi-tier application architecture with emphasis on Software Quality Assurance, Testing and Requirement Analysis.
• Experience in Software Development Life Cycle (SDLC) and Software Test Life cycle (STLC) process
• Test Strategy, Test Plan, Test Scenarios and Test Case proficiency
• Skilled in Functional, System, Integration, Regression, ETE and Production testing/ strategies
• Expertise in using Defect Tracking and Reporting Tools like HP QC, IBM's TDP, JIRA- ITrack, Rational Clear Quest, Bugzilla, Rally and Version One.
• Presented Test Ready Reviews and Project demos to product managers and business team.
• Analyzed Test Planning, Execution, Defect Tracking using reports and graphs generated in QC.
• Good Knowledge in SQL, using Toad/ SQL Developer for Back-end testing and data validations.
• Customer Relationship Management (CRM), Billing and Provisioning expertise
• Hands on experience of Mobile application testing on the IOS and Android devices
• Expertise in API testing, created and verified Web services API requests, SOAP Protocols.
• Hands on experience in testing of XML, HTML and HTTP.
• Experience in Agile SCRUM and Waterfall development lifecycles.
• Supported projects validation during new version release deployment.
• Experience in both Manual & Automated Testing of Software applications.
• Self-starter who sees tasks/projects through to completion
• Highly motivated, skilled, diligent and conscientious professional.

TECHNICAL SKILLS:

Operating Systems: Unix/Linux, Win /XP/NT/7, AS400

Languages: C, SQL, PLSQL, Java and Visual Basic.

Databases: Oracle, MS-SQL Server, MS-Access, DB2

Web Development: HTML, Soap XML, FrontPage, .net, Dreamweaver, Photoshop

Web Server: JBoss, WebSphere, Web Logic and (IIS).

MSSuite: Word, Excel, Power Point, MS Project, Outlook, Visio, Access

Testing Tools: HP Quality center, TDP, SoapUI, QTP, Win Runner, Junit, Selenium

Defect Tracking Tools: TDP, QC, Clear Quest, WebTrax, JIRA, Bugzilla, Version One, Rally

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential - Richardson, TX

Senior QA Analyst

Responsibilities:

• Tested specific projects (determined by leadership) post-deployment to production.
• Performed testing in a fully integrated production live environment (ordering, provisioning & billing)
• Extensively experienced with Retail store’s POS ordering systems OPUS COR, LD, Twilight, and billing systems TELEGENCE and CRM.
• Developed detailed QA Test Plan, High level scenarios and Test cases based on the FRD and BR
• Reported the defects using HP Quality Center, IBM TDP and AOTs.
• Effectively interacted with development, business and project managers to resolve the defects found.
• Engaged and escalated issues in the defect chat rooms for the resolution and defect fixes.
• Tested Trouble Tickets, Change Request, and Maintenance Request.
• Performed Device testing on iOS, Android, Windows Platform and multi browser testing

Confidential

Sr. QA Shared Services

Responsibilities:

• Provided the end-to-end services for the entire project lifecycle for cloud-based web applications.
• Worked in Agile Scrum environment where projects were developed under User Stories in each sprint
• Requirement Analysis by reviewing business and technical documentation.
• Participate in Grooming and sizing user stories, updated Tasks and Capacity using Rally.
• Created test plans, Test scenarios, Test Cases and test data.
• Tested the application in various phases of the application development like Functional, Integrated Systems Testing, Regression, Adhoc and Cloud Testing.
• Open defects, retest / track defects until closure in the Defect Management Tool.
• Designed & distributed high level test case steps to assist team members with regression/new functionality
• Conducted Test Plan reviews and Iteration demos with Test Leads, Product Owners Business Analysts, Project Managers and Developers
• Responsible in writing and executing the test cases and test scripts and logging the defects in ALM.
• Engaged triage teams, escalated issues in the defect chat rooms for the resolution and defect fixes.
• Web Service API Req/Response validation using SOAP UI for various CSI & schema versions.
• Maintained detailed test logs, Test execution metrics and reported test results to the management.
• Performed cross-platform (Win, Mac, iPhone, iPad etc.) and cross browser (IE, Chrome, Firefox, Safari)
• Used NVDA, WAT, Color Contrast Analyzer and Chromevox for web accessibility compliance, Navigation and Usability Testing.
• Assigning tasks and responsibility to offshore team by taking control on activities.
• Restructured and maintained the project Delivery SharePoint location
• Tested for services AVPN, MIS, MRS, VOIP, Bvoip, Nod, Nfod, ASE On Demand, RAD/AED, At&t switched Ethernet services, At&t dedicated Ethernet services, Trinity-hosted VoIP

ENV: Win 7, Linux, Agile/Scrum, Opus, Telegence, CRM, BBNMS, OMS, Rally, QTP, SQL, Soap-UI, Java, WebLogic, Oracle, J2EE, JIRA, TFS, Microsoft Visual Studio, Eclipse, CSI, GCP.

Confidential, Southlake TX

QA Test Engineer

Responsibilities:

• Worked with various LOBs Total-Trip Package, Flights and Hotels.
• Performed Functional, Integrated Systems, Regression, UAT and Adhoc testing.
• Worked in Agile Scrum environment where projects were developed under User Stories in each sprint
• Testing functionality at all stages like Static, Cert, Staging and Production environments.
• Prepared and executed Test Strategy, Test Plan, Test Scenarios, Test Cases, Test Tasks & Test estimates
• Performed A/B testing with Test and target variants to monitor booking choices.
• Executed the Regression suite using QTP Automation Tool .
• Worked/Tested Travelocity tools GHE, ILOG, Price Markup and Dynamic Ranking.
• Organized and presented Test Ready Reviews and Project demo Walkthroughs to product/business team.
• Log defects, retest and track defects until closure in the Defect Management Tool.
• Created and cancelled test data accounts using Sabre Airline reservation system .
• Validating API Request Vs Response XMLs for Web Services Testing with Soap UI
• Provide the sign-off from QA perspective on the completion of testing for the release
• Supported Partial and All-Box deployment for projects and Tools during new version releases

Environment: Win XP, UNIX, HP QC/ALM, Agile/Scrum, Java/Jboss Jsp, Json,Oracle, SQL, QTP, ILOG, GHE, Bugzilla, JIRA, Version One, XML, soapUI.

Confidential - Richardson, TX

QA Analyst

Responsibilities:

• Performed ETE of Retail apps and billing systems Telegence/Care for iPhone and Blackberry projects.
• Reviewed and Analyzed the Business Requirements, System Requirements, Functional Requirement and HLDs to develop Test Plans, Test Strategies and Test Cases for the apps.
• Presented Walkthroughs to discuss Test plan and Test Cases with Test Managers, Project Managers and Developers and get Sign offs.
• Validate backend flows for Activations, Upgrades, Rate plan changes and subscriber provisioning.
• Created unbilled voice & data Usage to validate production like billing presentation.
• Writing SQL Queries to extract data from database with required criteria and to validate backend data.
• Detecting the bugs, classifying them based on the severity and getting resolved efficiently on time.
• Knowledge of GSM/CDMA/GPRS /UMTS/ 3G/4G /LTE/HSPA.
• Used Team Track, Clear Quest and Jira for logging and tracking Defects.
• Maintained detailed test logs and reported test results to the management.

Environment: Windows XP, UNIX, ALM, Telegence, Care, Phoenix, Opus, Toad/SQL, Oracle, Clear Quest

Confidential - Dallas, TX

QA Tester

Responsibilities:

• Analyzing Business and functional specifications, Identifying data and test requirements
• Developing QA test plan, test strategy and ensuring its proper and timely execution
• Created/executed manual test cases and maintained Requirement Traceability Matrix.
• Review all documents for accuracy sent in by borrowers.
• Review Loan Modification application and documentation for accuracy and completeness.
• Review of fully documented loan histories, imaged documents and information available from all sources to collectively determine if it validates the info to make the home retention / loss mitigation decision
• Logged defects tracked and retested until closure in the Defect Management Tool.
• Used SQL Queries to extract Data from Credit Vendors Table and validate through various interfaces

Environment: Windows, Test Director, SQL, Clear quest, Excel, VB, ASP, SQL Server