SUMMARY:

• 13 years QA Software Testing - 7 years in Agile
• Sr. Software QA Engineer with full System Development Life Cycle experience, including designing, developing and implementing test plans, test cases and test processes. Identifying defects early allowing for corrective actions and significant cost savings.
• Strong Agile experience including collaboration with cross-functional and self-managing teams; implementing Scrum Best Practices such as: Requirements and User Story Analysis, Planning, Task Estimates, Burn Down Charts, Level of Effort and critical thinking in a fast paced, changing environment.

AREAS OF EXPERTISE:

• Agile Methodologies
• Test Plans, Cases & Documentation
• Functional Requirements
• Regression & Negative Testing
• UI & Compatibility Testing
• Project Planning, Scope & LOE
• SQA Testing & Methodologies
• Production Releases
• Defect / Bug Tracking
• QA & QC Standards
• SQL

TECHNICAL SKILLS:

Testing Software: Jira, Salesforce CRM, Zuora, ALM, Armor Management Portal, API/Json, Rally, SQL Server Management Studio, MS Visual Studio, SSRS, SAP, MS-Access, Crystal Reports, Mercury QTP, TOAD, MS Suite, Oracle, Taleo, Team Track, XML, Test Director, Oracle CC&B, Unix, Citrix, Rational ClearQuest, POS, Retail, On-Time Quality Center, Query Express SQL, Quality Center, Jenkins, AS/400, DPI, Remedy ISM, RMS, Word, Excel, Confluence, Apttus, FTP/Mainframe, Test Harness

Testing Methods:: Agile, Waterfall, Integration, Functional, Regression, UAT, Test Scripts, Use Cases, System & Network Testing, IVR, Ad-hoc Testing, Iterative Test, End-to-End, Smoke Test, Performance, Velocity Test, Load balancer, Front and Back-end Testing, Black/White Box Test, Defect Tracking, Team Track, TOAD

Testing Environments:: Prod, TDE, Cert, Java, Win 7, C Sharp (C#), Delphi, Visual Basic, ASP.Net 3.5 and 4.0, Taleo, Oracle, SOAP

PROFESSIONAL EXPERIENCE:

Confidential

Quality Engineer

Responsibilities:

• Performed all functions of the Agile SDLC including: Sprint Planning, Grooming, Retrospective and Daily Scrum stand-ups..
• Developed and executed test plans and test cases in Jira/ALM & Confluence while doing in depth testing of Salesforce, Apttus, AMP and Zuora systems in multi browser testing.
• Worked with cross-functional teams of new feature technical design, technical requirements, limitations, and implementation in Salesforce.
• Collaborated with development team to assure that testing requirements are clear and well documented prior to development.
• Maintained & executed automated scripts using Selenium Web driver/Python for repetitive testing on Salesforce application.
• Executed test cases for end to end testing including: ordering, provisioning, and billing.
• Interacted with developers to resolve defects and bug fixes documented in Jira/ALM defect tracking system.
• Provided LOE for planning and execution of testing in Jira.
• Developed and execute SQL queries to analyze data and compare results to UI specifications.
• Verified API calls using REST/Json.
• Performed regression testing in Pre-Prod and smoke testing in Prod before releasing to Production.
• Demonstrated demos to Stakeholders, PMs and co-workers.
• Assistant Scrum Master facilitating the Agile Scrum processes (daily stand-ups, sprint planning, backlog grooming & retrospectives).

Software Quality Engineer Lead

Responsibilities:

• Build Master: Request CI and QA builds and deployments in Jenkins as needed.
• Achieved 7 successful Production Releases on time or ahead of schedule which reflected on our team accomplishments during 2014 with a revenue increase of 21%.
• By applying SDLC and Agile methodology verify that backgroundchecks.com core products are in compliancewith federal and state law as well as stakeholder needs.
• Deliver successful Stakeholder Demos and Sprint Reviews after each Iteration is complete.
• Verified the Taleo suite which encompassed modules for recruiting, onboarding, performance management, learning and development, succession planning and compensation management.
• Led successful testing effort for the calculation of the Veteran Tax Credits, EZ and WOTC (WorkOpportunity Tax Credit) tax credits.
• Assistant Scrum Master facilitating the Agile Scrum processes (daily stand-ups, sprint planning, backlog grooming & retrospectives).
• Demonstrated demos to Stakeholders, PMs and co-workers.

Sr. Software Quality Engineer

Responsibilities:

• Collaborated with the development team while doing in-depth testing of backgroundchecks.com web service and other major projects for different companies.
• Continuous improvements in the overall testing processes and procedures by participating in Sprint Planning, Grooming, Retrospective and Daily Scrum stand-ups.
• Validated XML, SoapUI and Backend database testing in Microsoft SQL environment including validating stored procedures, jobs and triggers.
• Provide estimates for planning, development and execution of testing efforts in Rally.
• Write and execute SQL queries to analyze data and compare results to UI specifications.
• Validated Mainframe testing using FTP and Test Harness validation.
• Multi browsers testing, including mobile testing IPhone and tablet devices for its functionality, usability and consistency.
• Interact with developers to resolve defects and bug fixes documented in Rally defect tracking system.

Quality Assurance Engineer

Responsibilities:

• Responsible for in-depth testing of the POS (Point of Sale), Retail Information System, Fuel and Credit Card testing for The Southland Corporation (7 Eleven) project with successful UAT before production release.
• Executed and created test plans, test cases and test scenarios for projects that are assigned involved in performing various testing methods including: smoke testing, integration, functional, regression, performance, velocity, iterative, .Net, web base, ad-hoc, NTcrond scheduler, UAT.
• Verified the Back office Cash Reports, Ordering, Inventory management Functions on the Oracle Retail Management System.
• Created SQL queries in Query Express to analyze accounts and update tables impacted.
• Cross-trained and mentored less experienced QA team members.

Quality Assurance Engineer

Responsibilities:

• Identified issues arising from testing and system integration surrounding conversion to Telegence billing system.
• Created SQL queries in TOAD to breakdown accounts and quantify issues impacted.
• Performed initial analysis of all billings components and open defects to the responsible group in Team Track\ defect tracking tool.

Quality Assurance Engineer

Responsibilities:

• Responsible for in-depth testing of the utility software solutions within Agile methodology, conducted operational, functional and performance tests on system software prior to its release to production.
• Coordinated with Business Analysts and developers to understand the overall functions of the software being tested and the results to be achieved in a web based environment.
• Validated EDI Transactions.
• Performed front and back end testing for Conversion Data Systems project.

Quality Assurance/Business Analyst

Responsibilities:

• Responsible for key phases of the Conversion Process Life Cycle of First Cellular of Southern Illinois to the Alltel Virtuoso II system: Preparation, Assessment, Design, Construction, and Implementation.
• Analyzed Data Mapping data from one information system maps to data from another information system.
• Conducted test plans for application (VII) changes, evaluate and document the performance of tested software and the quality testing process involved in performing Data Check Out, Iterative, Mock and Production testing.
• Liaison between the Alltel Development Team, Alltel Business and newly acquired Alltel Company, i.e. gathered information from business owners for creation of Translation Tables before sending to development.
• Updated and revised Business Processes Documentation and Training Materials based on system enhancements and requirements.

Quality Assurance Engineer

Responsibilities:

• Responsible for auditing daily billing cycles using the AMDOCS/Telegence CSM system testing for correct rollover balance in order to keep daily production on schedule.
• System testing and CAT testing new applications per requirements in AMDOCS Telegence/CSM system to insure proper billing to customers, and provided support to Tier 1 for escalated rejects from production.
• Reviewed and audited rollover documentation to identify all services provided bill quality and determine if documentation supports the services billed in accordance with coding and compliance guidelines and appropriate regulations and standards.

Billing Analyst

Responsibilities:

• Received Network Virtual Private Network contracts and service level agreements via email, consolidated and ensured accurate billing by monthly billing deadlines.
• Prepared monthly journalization of related revenues, compensation and tax reports.
• Prepared NVPN invoices in QuickBooks and facilitate timely, accurate delivery of invoices to customers.
• Liaison between sales rep and customers ensuring accuracy of customer invoices.
• Streamlined business processes and solutions through weekly JAD sessions for status update and reviews.