SUMMARY:

• An eager & optimistic Quality Assurance Engineer/Analyst with extensive experience in SDLC testing that can ensure best quality result for the company’s reputation.

TECHNICAL SKILLS:

Software Development Lifecycle: Specifications, Requirements Gathering/Analysis, Coding/Configuration, Debugging, Test Plan design, Manual & Automated testing, Testing Phase (Integration, Unit, Regression, Functional, Pair, System, Exploratory), Mobile testing (iOS/Windows/Android)

Software Tools: Jenkins (Continuous Integration), BrowserStack (multiple browser usage), Notepad++, WinMerge, WinSCP, UNIX, TAO (open source assessment technology), Total Benefits Administration (GUI tool), Echo (automated test plan tool), Conversations (configuration/coding), Calc Builder (debugging), HeidiSQL (database & queries), Microsoft SQL Server, Selenium IDE, iMacros, GUI, AWS, S3 Browser, intranet, Browser Network Monitor tools

Methodologies: Scrum, Agile, Waterfall, Kanban

Defect Tracking: JIRA, Confluence, Zephyr, Maestro, Sharepoint

Tools: Microsoft Office Excel, Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Lync, Microsoft Office Outlook, Lotus Notes, iMeet Central

Operating Systems: Windows XP/Vista/7/8, Mac OS X

Database: MySQL/SQL, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Illinois

Quality Assurance Analyst

Responsibilities:

• Closely collaborated with Business Analyst to author Business Requirement Documents
• Performed exploratory testing to gain deeper understanding of internal Express system and expose defects
• Managed and track defects using SharePoint
• Created a Test Plan Template and mentor others on to effectively use it
• Worked with vast number of other departments to enhance system

Senior Quality Assurance Engineer

Responsibilities:

• Designed/executed/updated test plans for the National Center and State Collaborative project
• Lead sole tester for National Center and State Collaborative project
• Used Agile/Scrum methodology to complete project (daily stand - ups, internal collaboration, demonstration/retrospective)
• Utilized Jenkins as a Continuous Integration tool to merge code branches
• Experience with AWS using S3 application to determine that test results have been migrated to correct folder within bucket
• Wrote SQL queries and used existing queries to search for data in database
• Participated in scheduling and testing deployment/release to production
• Maintained resolution verification and tracked defects of software application
• Tested features utilizing network sniffer tools along with low/mid/high bandwidth internet speeds
• Formulated with Product Management to review test scenarios and client requirements
• Collaborated with developers to fix any issues and address issues beyond our control
• Met with client to gain propositions and satisfy their requirements to meet the deadline
• Involvement in accessibility functionality by testing specific assistive technology devices and analysis of device functionality/limitation
• Designated as primary QAE on The Partnership for Assessment of Readiness for College and Careers multi-million dollar project for the Assessment Delivery Platform team
• Managed/mentored/lead/guided secondary QAEs on direct team to ensure full feature functionality meets client requirements
• Reviewed and motivated secondary QAEs through their Sprint Test Plan and setup meetings to collaborate on work ethics

Quality Assurance Analyst

Responsibilities:

• Developed, maintained and executed automated and manual test plans
• Performed front-end web testing for our YBR website to ensure all functionalities
• Analyzed test results to determine if specifications were met in accordance to client standards
• Participated in client requirements hand-off walk-through meetings
• Assisted in translation of client business requirements into technical requirements
• Worked closely with business team to have issues addressed in future releases
• Performed systems, integration, unit and regression testing to meet project goals
• Tracked issues from origin to resolution in Maestro tracking system
• Communicated test results to project managers and business team to ensure best deliverables
• Utilized tools such as SQL to extract specific information from databases using queries
• Worked with off-shore affiliates as part of team collaboration
• Project: Solar Non-Qualified Plan
• Main coder using Conversations tool
• Responsibility was to code/configure entire Solar Non-Qualified Plan in our Conversations tool
• Created technical analysis document based on business requirement
• Reviewed entire code/configuration layout
• Unit tested each piece of configuration to establish high quality standard
• Project: Regular Non-Qualified Lump-Sum and Annuity Payment Job Stream
• Lead tester
• Main job was to ensure payment job streams running smoothly, effectively and efficiently in mainframe
• Assisted in report preparation for client
• Tested for job process errors, output files in batch and email attachment reports and correct TBA results based on testing requirements
• Documented all problems and probable solutions into Maestro tasks to communicate with other system analysts, lead systems analyst and off-shore batch team

Certified Photo Specialist

Responsibilities:

• Answer incoming requests in a timely manner
• Submitted tickets and document issues through full and timely resolution
• Maintenance and reviewing of customer photo orders
• Checking of inventory status
• Primary contact between vendor and manager for photo supplies
• Handling all problem resolutions for customers
• Multitasked between photo orders, customer calls, merchandising and operate register
• Establish and preserve customer/employee relationships
• Understand customers/client’s needs and to satisfy them