SUMMARY:

• Extensive experience as an QA Test/Defect MGR; Technical Lead of Quality Assurance and Performance.
• Proven track record in SDLC and resource management demonstrated by the following competencies:
• Strong leadership and motivational skills.
• Inspire and foster team commitment to quality and defect removal.
• Build consensus through a collaborative decision making process.
• Innovate with passion and knowledge to solve daily challenges.
• Formulate objectives and priorities, implementing solid action plans.
• Hands on experience with numerous programming languages.

TECHNICAL SKILLS:

Software Languages: Java, XML, Java Script, Shell Script, C++, C, VB, Assembler, COBOL, CSP, Ada, FORTRAN, PL/AS, and Rexx.

Software Systems: Z/os, S/390, RACF, DB2, JES3, JES2, TSO, ISPF, VM, NT, OS2, AIX, Linux, UNIX, and Window.

Software Methodology: Object Oriented, ECommerce, Distributed data bases, data modeling, integrated Database design, reuse, spiral model and water fall process, Six Sigma, Lean Six Sigma, Agile/Scrum process, ISO9001, software defect prevention, and most testing tools and concepts.

Tools: Jira, Bugzila, SoapUI, Wiki, Clarity, Active Director, Yammer, TeamCity, Cucumber, Test Link, White, Eclips, RAD, Silk Performer, Load Runner, ALM, QTP, Microsoft Project Office, Rational Rose, Doors, Info, cmvc, Team Work, Schedule Publisher, Word, PowerPoint, Access, Excel, Lotus Products to name a few.

PROFESSIONAL EXPERIENCE:

Confidential, FL

QA & Release Manager (SME)

Responsibilities:

• Successfully implemented the foundation of Test Center of Excellence and all processes, Defect coordination, measurments & KPIs
• Implemented policies and controls to ensure the successful management and reporting of all large - scale business unites & district initiatives within IT
• Successfully implemented the Release Management Strategy that will address Defects resolution and SW Go Live Calendar processes
• Perform the relevant release management processes - i.e. initiate and maintain the release schedule, calendar, dashboard, defects resolution and the supporting processes e.g. issue, risk, resource, release communications, stakeholder management/reporting, release control board meetings, and overall health of the release content
• Govern and control Test and Defects Analysis to ensure that the project release management remains on track and in control
• Plan for, coordinate and managed changes to the test environments and the release schedules
• Educated and provided thought leadership for the introduction of project management methodologies in II product and process development.
• Provided both verbal and written communications regarding project status, risks and issues.
• Plan for, coordinate and managed data requirements for execution in the test environment and all necessary defects are addressed
• Interface and communicate with program/project teams, management and stakeholders
• Manage program/project work and resources to enable successful and timely completion of the program/project
• Lead System Integration Test and User Acceptance Tests Initiatives for 4 different projects at the same time; including writing test plan according to stories projected - dependency, risk, assumptions, and managed/institute entrance and exit gate reviews
• Assure proper Interface with QA, testing, environments, change and deployment management; and aligned to overall business and technology strategies during Agile Scrum meetings
• Defined release governance processes among multiple Agile Scrum Teams
• Lead the development/and or updates of the release management artifacts and scope, and ensure overall health of the release container
• Ensures quality program/project standards are met as prescribed by SDLC, IT Services through the effective implementation or use of approved processes, methodologies and deliverable (defect analysis, root causal, Defect coordination).
• Collaboration with Quality Assurance Analysts, Project Managers and Team Leads for delivery of defect free product on time and on budget.

QA/QC Test manager

Responsibilities:

• Provides guidance and subject matter expertise to large number of engineers (over 35 testers) on testing and Quality Assurance (QA) methodologies and processes
• Works with engineers to drive improvements in code quality via manual and automated testing for batch and interactive testing
• Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes
• Involved in the review of requirements specifications for weaknesses in function, performance, reliability, scale-ability, test-ability, usability, and security and compliance testing, and provides recommendations
• Build Test Plans and defines testing approach, providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios
• Develops test plans, testing resource requirements, and overall scheduling of testing activity
• Responsible for developing manual and automated test cases and configurations needed to meet testing of business requirements
• Monitors and tracks resolution of defects, coordinating with engineers in order to prevent, report, and resolve through ALM and Service Now
• Designs, monitors, and analyzes quality assurance metrics such as defect, defect counts, test results, and test status for Test Center of Excellence (TCoE)
• Identifies opportunities to adopt innovative technologies for Test Center of Excellence

SME Consultant For DHSS Program

Responsibilities:

• Responsible and accountable for the quality and excellence of all SE & QA test planning and execution processes. Over 20% improvements in preventing number of defects escaped to production
• Evaluate existing Product Quality processes, procedures, tools, infrastructure, organizational structure and resourcing against industry best practices.
• Conduct Post-Release Reviews to identify quality improvement opportunities.
• Drive continuous process improvement through trend reporting analysis and metrics.
• Motivate and inspire staff to proactively identify and implement process improvements.
• Provide recommendations for improvements and drives the adoption and implementation across the Products organization.
• Actively champion and implement continuous improvements to Product Quality processes.
• Proactively manage QA testing scope, timelines and risks.
• Act as an escalation point for issues or problems related to all QA test planning and execution activities.
• Ensure ongoing management and governance of the defect management process across the Products organization.
• Enforce compliance to Product Quality standards across all Product groups. Production deployment quality gate keeper when quality standards are not met.
• Established excellent work sessions with the Products team, product owners, engineering owners, project managers and others to identify root causes and facilitate resolution.

Director of Quality Assurance

Responsibilities:

• As a Director of Quality Assurance (Team of 23 offshore + 5 Local), provided the strategic and operational direction for QA, testing and validation of Neat suite of products.
• Conducted Day-to-day responsibilities include management of Five QA teams (off shore and local) responsible for performing regression, Manual, and new functionality testing for MAC, Windows and Mobile.
• Proficient in various Agile QA/testing methodologies including test case/scenario development, script development, execution, and defect tracking. Have a good understanding of SDLC best practices and strong interpersonal, written and verbal communication skills.
• Formulated detailed testing strategy and detailed test plans, including estimating effort and duration, identifying test environments, number of cycles of testing, types and levels of testing that are required.
• Actively contributed to estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk, and resources.
• Estimated and obtained management support for the time, resources and budget required to perform the testing.
• Developed and executed detailed functional, performance, integration and regression test cases, and documentation.
• Ensured test process, methodologies, and tools are applied appropriately and that test phase entry/exit criteria are agreed to by stakeholders and applied by the test team.
• Provided effective and timely communication to the project delivery teams, operating and executive steering committees.
• Prioritized testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled.
• Ensured the timely delivery of different testing milestones.
• Worked closely with development and systems teams to re-generate scenarios in the test environment, capture logs and provide root cause analysis.
• Led the testing team in using test tools, defect tracking tools and other test support tools and identify and implement process improvements where applicable.
• Tracked and prepared the quality metrics report of testing activities like testing results, test case coverage, required resources, defects discovered and their status, performance baselines.
• Reported the status of test planning, defects and execution activities, including regular status updates to the project team using quality metrics.
• Communicated and managed expectations of the senior management team and affected stakeholders during the planning and rollout of project releases.
• Prepared/updated the metrics dashboard at the end of phase or at the completion of project.
• Created standards, procedures, policies and have the ability to use and administer it.
• Presented information to groups with the appropriate degree of formality.
• Influenced and communicated decisions within and outside own organization.

Director of Sustaining Engineer

Responsibilities:

• Directed and developed teams of strong, effective SE & QA Test Engineers. Thrive on the challenge of operating at the fast pace dictated by a high growth software company.
• Collaborated with peers on strategic plans and make tactical decisions to guarantee quality.
• Applied past experience with all aspects of Software Development and Testing to ensure multiple parallel efforts are coordinated in a simple, efficient, and effective manner. Inspired by the challenge and developed an innovative approach to testing which supports both packaged and hosted products shipped at high frequency, with high quality expectations, and tight deadlines.
• Decreased massive backlog of customers issues to a few, achieved 93% customers sat., standardized 25 different Helpdesk and SE processes across multiple organizations. Received the highest Opinion Survey rating which encompassed a 200% improvement in employee-management relation & Innovation.
• Architect MF 2.0 QA Test Plan and Risk Management methodology for Service delivery. Include management of QA daily activities, defect analysis, debugging and tracking. Represent QA. Drove daily QA scrum meetings and provide mentorship and guidance to QA project leaders in implementing and developing the QA Automation architect using (QC/QTP). Wrote and built test cases standard for automation.
• Identified the flaws in the SE/QA processes and took the initiative to develop and execute effective strategies to mitigate risk. Effectively integrated four different SE teams into one organization. Set the teams' primary focus to gain customers trust and loyalty, and in return, SE provided better support to sales; CA expanded customer base for our aged products and gained numerous raving customers' feedback.
• Set direction and established measurable and obtainable goals for the teams. Ensured the teams are adhering to industry standard; SE development processes and Services change controls. Defined and implemented the SE-Development framework
• Built support and sponsorship by effectively selling strategies to stakeholders, peers and team members. Acted as a liaison between several departments and facilitated multi work groups. Positively influenced outcome of tasks, anticipated unexpected events, and managed risk and ambiguity across organizations.
• Utilized business analysis and solution design skills to assess business needs, built business cases and identified the ROI to support new projects. Ensured necessary Brand Systems Projects are included in budget and funding is allocated.
• Kept hand on the pulse of the customer, clearly understanding the needs and perspective of the market and took actions that benefit them and the business.

QA Test Lead/Project Manager/Program Manager

Responsibilities:

• Executed plans, XML for Java and C++ & SOAP Function Testing all projects related activities, and tracked project to budget and schedule.
• Identified potential issues and developed innovative solutions to problems.
• Assured smooth interaction between COMBAT Project System Engineers, built team, and Defects tracking group.
• Published detailed plans to accomplish aggressive goals and directing the integration of all related technical activities.
• Assured smooth integration of z/OS elements for a particular z/OS release, SMP/E installation for all z/OS Elements, and Tracking/ Reporting results of QA Test across z/OS Elements/Component.
• Assured distribution and deployment of the initial product worldwide.
• Performed administrative functions such as reviewing and writing test reports, post mortem and product documentation and Document of understanding.
• Used agile concept within COMBAT Test phases.

QA Test Lead/Project Manager

Responsibilities:

• Understood FAA customer's perspective and mindset/business needs during DSR implementation for the FAA program in egg harbor TWP, NJ.
• Coordinated the FAA findings in a sound technological approach and introducing it to Lockheed Martin Test Teams for implementation and modification.
• Understood FAA technology requirements and kept up with state of the art latest SW tools/methodology needs.
• Energized Lockheed Martain QA Test teams by demonstrating passion for new DSR solutions. Communicated FAA feed back and worked on resolving issues.
• Addressed business challenges openly setting priorities and have the drive to ensure our FAA commitments were met.
• ISO 9001 advocate throughout the product cycle - Six Sigma advocate.
• Assured Lockheed Martain ISO9001 compliance, QA Test process documentation, creating milestones and schedule of delivery using Microsoft Project Office, and write QA Test plan. SDLC and TQM methodology experts
• Introduced QA Test team to state of the art test methodology, design and review Test Scenarios.
• Audit Test result, procedures and provide report to executives.

QA Test Lead

Responsibilities:

• Scheduled and setup Stress and Load workloads, and utilizing test automation tools such as Silk Performer, Load Runner and Shell Script.
• Identified problem areas, performed casual analysis, and sought creative solutions.
• The utilized Test platforms, distributed system environment with web access capabilities to Legacy Data. Exploited several Operating Systems, and Software . Test Scenarios written in several languages experienced serious schedule delays. The solution was to create a common interface layer to DB2 that can be invoked from REXX application.
• Wrote Function Test Cases for Jes3/MVS, execute, debug, and document regression bucket.
• Created test procedures and test plan with milestones and assumptions/risks.
• Created Intelligent Dashboard and QA measurments