SUMMARY:

• Over Twelve years of experience in SDLC, particularly in Testing and Quality Assurance aspects of several web based, client server applications and Point of Sale applications.
• Worked with AT&T on Mobility, Digital Life (Home Security System), U - Verse projects, in Middleware and Front End testing, Web applications, Device testing, and E-commerce.
• Tested Opus Mobile retail application on the iPad device, Android.
• Mobile testing on IOS and Android.
• Experienced in testing with both Waterfall and Agile Methodologies.
• Four years of total experience in Amdocs Enabler A/R, Billing and CSM modules
• Proficient in Mercury test tools - Quality Center (12.0) Administration, QTP (8.0), Test Director (8.0), Win runner, Load runner etc.
• Excellent ability in understanding task priorities and criticalities; ability to plan, schedule and deliver within the project dead lines.
• Proficient in manual testing and analysis with various applications and tools.
• Experience in preparing of test plans for - Functional, Regression, navigational, Ad-hoc testing, smoke testing, at the browser level, end-to-end business scenarios, load/performance, security, recovery, multi-platform and black box testing.
• Worked on QTP as Automation testing tool to execute Test cases.
• Skilled in understanding business requirements and relate them to the application systems and tools.
• Proficient in understanding and implementing standards, procedures and methodologies.
• Good communication and documentation skills. Quick learner and a team player.
• Experienced in all phases and contexts of testing - System Acceptance, Automated & Manual, Functional, Integration, Regression, and User Acceptance.

TECHNICAL SKILLS:

Testing tools: Quality Center, QTP, Test Director, Load Runner and Win Runner,Jira.IBM TDP (Technology delivery Platform)

O/S: Windows XP, NT, and 98; UNIX, and MS-DOS.

Languages: VBScript,.NET, JavaScript, HTML, SQL, PL/SQL, TOAD, JAVA,FLEX, J2EE

Databases: Oracle, MS Access, SQL Server.

Other tools: Word, XL, Visio, PowerPoint, MS-project, SharePoint.

WORK EXPERIENCE:

Confidential, Richardson, TX

QA Analyst

Responsibilities:

• Worked on Front-end testing for Web applications.
• Developed and executed test plans, test cases to test the ATT Mobility Digital life (Home Security System) test projects.
• Participated in Test case design, planning and Test execution meetings and provided input, and Suggestions.
• Participated in Test Plan, Defect and Demo walkthroughs on a regular basis.
• Identified proper test data, based on given test conditions. Documented test cases and expected results.
• Did regression testing on High level functionality.
• Wrote functional, Integration, Regression and GUI test cases for E-com websiteand executed the test cases manually.
• Created/modified various order conditions (standalone, tiers and various bundles), across various market-environments for regression as well as new functionality.
• Conducted daily smoke tests on all related systems (including OPUS, PDC, System X and Phoenix, Opus mobile, Telegence). Provided summary reports of system status and detailed reports of any defects/changes identified.
• Involved in the regular meetings with Development teams for defect clarification and resolutions and track test cases through development changes.
• Worked on Complete production iPhone 3G/4G order flow testing for new activations, upgrades, add a line, and port-in scenarios for business and consumer customers through OPUS, PDC, Phoenix, System X, Twilight, and iTunes

QA Analyst

Responsibilities:

• Worked in Middleware testing as well as Front-end testing
• Development and execution of test plans, test cases to test the integration of Mobility U-verse.
• Participated in test case design, planning and execution meetings; provided input and suggestions. Interacted with other related teams (OMS, URAM etc), for joint planning as necessary.
• Identified proper test data, based on identified test conditions. Documented test cases and expected results.
• Created/modified various order conditions (standalone, tiers and various bundles), across various market-environments; for regression as well as new functionalities.
• Performed XML schema validation for various interfaces.
• Conducted daily (by rotation) smoke tests on all related systems (including OPUS, PDC-1, PDC-2). Provided summary reports of system status; and detailed reports of any defects/changes identified.
• Involved in the regular meetings with Development teams for defect clarification and resolutions plans; and track test cases through development changes.
• Performed environment-shakeouts by executing the system end-to-end, in the given environment.
• Participated in understand business issues, process flows and critical factors.
• Responsible for validate XML files based on the XSD.
• Involved in prepare the Test data to meet the clients Requirements.
• Performed Sanity Testing, System Testing, Integrated System Testing and Regression testing.
• Execute testing in a fully integrated production like environment.
• Validate code against Business Use Cases (BUC's).
• Focused on testing integration touch points.
• Performed Positive and Negative testing.
• Did regression testing on High level functionality of Previous Releases too.
• Regression - High level functionality of final product
• Participated in Environmental Issues and supported the development team.
• Actively participating in Daily Defect Calls to resolve the defects in efficient and timely manner.
• Tracking Defects and reporting the bugs and Email notifications to the developers using the Jack Track, CAM Tracker and Remedy Tools.
• Analyzing the test results and graphs by generating different reports reflecting the stability of the application with the QA and development team.
• Using SQL queries to retrieve data from tables and to perform back-end testing.
• Testing support with post-implementation issues and fixes.

Environment:: TestDirector8.0, Jack Track, CVS,WINSCP, Web Logic, QC, Windows NT, UNIX, CMM, JAVA,J2EE, HTML, DHTML, Web Services, XMLSPY,SOAP,XML,WSDL, TOAD, OracleTesting tools: Quality Center 9.2/10.0, Java, Citrix, Tuxedo, XML-SPY 2008R2-SP2, TOAD 8.6.1, SQL-Plus; Team Track (Jack Track 6.3), Clear Quest 7.0.1.2, Winscp 3.7.5, Splunk 3.3.1, Unix-Putty.

QA Analyst

Responsibilities:

• Developing and execution of test plans, test cases based on business requirements of the Application.
• Created/modified various payment conditions through CAPM including mechanized, advance and manual payments; and blackouts. Ran CAPM jobs to process payments into AMC.
• Primarily involved in Amdocs - Ensemble testing. Worked on A/R & AMC online modules.
• Performed System Integration testing particularly in Regression perspective. Extensive comparison of data and reports between the two systems. Validate each difference as expected or record it as an item to be researched.
• Research each of the unexplained differences till it is explained or identified as a defect.
• Wrote complex SQL queries to perform backend testing.
• Documented and analyzed Test results using QualityCenter-9.1
• Involved in Ensemble application testing, including monitoring/scheduling of A/R related EOD & EOM jobs.
• Supported and trained junior testers on Ensemble Software and solutions
• Actively organized and participated in the enhancement meetings.
• Report defects found during test, cycles track the defects and retest fixes provided by development teams.

Environment: Amdocs Ensemble, Enabler, Quality Center, Java, Oracle 9i, UNIX, Windows2k, CITRIX, Tuxedo, XML, Web logic, TOAD, SQL-Plus.

Mobility Rollover Regression testing.

Responsibilities:

• Understood at a detailed level, the business product, and all the rules and algorithms involved in processing and billing.
• Developed and executed test plans, test cases to cover all the aspects of the plan and change conditions.
• Primarily involved in CSM, Usage (MPS) and Billing modules.
• Performed Functional and Regression testing.
• Created various BANs to cover all the different features of rollover plan, using CSM. Prepared the required usage requirement for each BAN for each test case.
• Ran Billing for the various price plans and billing cycles, all the way to printing paper bills and examining the printed bills for correctness of data and readability and presentation.
• Tracked defects and fixes on ATT s own JackTrack. Created regular reports and worked on prioritization.

Environment: Amdocs Ensemble (Telegence), QualityCenter, Java, Oracle 9i, UNIX, Windows2k, CITRIX, Tuxedo, XML, Weblogic, TOAD, SQL-Plus.

Tester

Responsibilities:

• Followed Sprint s Software Quality Assurance development policies and project procedures. studied the requirements, design docs and screen mock - ups.
• Reviewed Sprint s other customer facing sites; design and specifications and created test cases
• Executed test cases including black box testing. Performed both manual and automation testing.
• Used SQL queries for backend data testing.
• Involved in Testing three core modules Customer Service Mgmt. (CSM), Message Processing System (MPS) and Billing.
• Extensively involved in testing CSM module with activities like Billing account number (BAN) creation, activate/suspend/cancel/restore subscribers, and billing.
• Was a team member in creating Detailed Test Cases (DTC) and creating Test scripts from the DTC s.
• Involved in testing MPS module for usage details. Performed Application database testing using SQL queries.
• Involved in testing on WLNP (wireless number portability) with Port In and Port Out process.
• Involved in running EOD (End of day) jobs, A/R jobs and Billing jobs.
• Used Quality Center 7.0 as a test management and defect tracking tool.
• Part of the customer care department and used billing system for producing invoices for customers.

Environment: UNIX, Java, WebLogic, Oracle 8i, TestDirector 7, AmDocs, Crystal reports, Office 2000, MS project.

QA Analyst

Responsibilities:

• Identified and documented Quality Assurance test cases using Quality Center.
• Created detailed manual test scripts; identified relevant test data and documented expected results for the specific data.
• Ran periodical reports from Quality Center for status review.
• Involved throughout the QA and UAT phases; in retesting of fixes and regression testing.
• Collected response time and uptime statistics and presented summary analysis reports.
• Conducted positive Functional and Regression testing; Tested navigational paths, internal and external links, deferred/scheduled processing results.
• Tested security and single log-in requirements.
• Involved in cross browser testing using Firefox and Internet Explorer
• Provided feedback on the look and feel of the system and consistency within the application and user friendliness of messages.
• Interacted with development teams, business personnel and project management.

Environment: UNIX, Java, WebSphere, SQL server, TOAD, TestDirector 8.0, Quality Center (9.0), Office 2000, QTP.

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