SUMMARY:

• An accomplished professional for 17+ years of QA Analyst/Lead experience which includes comprehensive experience in Software Quality Assurance and Quality Control in the areas of Test Planning, Business Analysis, defining Test Strategies, Test Objectives, Test Designing, Automation Testing, Metrics, Preparing Test templates, on varied Client Server, E - Commerce, GIS and Finance, Insurance applications.
• Highly skilled in developing Test Strategy, Quality Test Plan, Test Bed, Test scenario, Test Cases (manual and automated), Test Summary Report, Gap Analysis and Traceability Matrix for defined business processes
• Extensively worked in QA methodologies for both manual and automated tests in all phases of SDLC using Waterfall, Agile/Scrum process models
• Agile Certified Professional Scrum Master I.
• Confidential Certified Professional in Visual Basic.
• Confidential Certified Professional in SQL Server.
• Brain bench Certified Programmer in Java Script.
• Experience in Planning and Estimating Tests and Processes, scheduling the workflow and meeting the project milestones.
• Diverse work experience in Unit, Integration, Functional, Regression, Smoke, System, Performance, GUI, UAT, Control Flow, Data Flow and Path testing of Client/Server, Mainframe and Web based (Java, J2EE, VB, ASP, and C#.Net) applications using both Black Box and White Box testing techniques.
• Extensive experience in testing Insurance, Healthcare, Mortgage, Retail and Enterprise Applications
• Expertise in using test management and defect tracking tools such as Quality Center (HP ALM), QA complete, JIRA, Bugzilla
• Experience in using Selenium, QTP, Rational Suite for test automation
• Mobile functional and automation testing on Android, iOS platforms using Appium
• Android Mobile Application Testing Using Android Debug Bridge(ADB) Commands.
• API web services testing using SoapUI Professional, JMeter, POSTMAN
• Task management and risk mitigation planning
• Proven experience in handling multiple projects and resources simultaneously.
• Proven expertise in managing Onsite/Offshore model
• Experience in Resource Management and team building and Co-ordination with all stake holders of the project.
• Experienced in database testing by writing complex SQL queries on RDBMS databases like Oracle, SQL Server.
• Familiar with Mainframe applications and open system environments.
• Extensive experience in Confidential SDLC and internal tools like Product Studio, Visual Studio Team System.

TECHNICAL SKILLS:

Development Languages: VB, Java, C, C++, SQL, PL/SQL

Mainframe Tools: Cobol, CICS, DB2, JCL, MVS

Testing: HP Application Life Cycle Management (ALM), Quality Center, QTP, Load Runner, Selenium, JMeter,Rational Test Manager, Rational Robot, DOORS,Bugzilla, Deskzilla, Jira, Splunk

Database Systems: Oracle, DB2, SQL Server, MS Access

Other Tools: Confidential Products

MS Word, Excel, Project, Power Point, Outlook, NetMeeting and Visio: Visual Source Safe, Redgate SQL Compare, Clarify CRM, SQL Developer, Putty, WinScp, JIRA, Bugzilla

Web Technologies: HTML, XML, ASP

Browsers: IE 11/edge, Firefox, Chrome, Safari

Front-end Tools: Visual Basic

Scripts: Unix Shell, Java and VB Scripts, SQA Basic

Operating Systems: Windows XP/2000/NT, MS-DOS

Hardware Systems: IBM based PC’s, HP, Sun Enterprise Servers

Process Models: CMM/CMMI, Business Analysis, QA & Documentation

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Policy QA Analyst

Roles and Responsibilities:

• Served as primary contact and QA SME for Underwriting, Policy Management
• Responsible for creating complete test cases, test plans, test data, and reporting status ensuring accurate coverage of requirements and business processes.
• Working on Agile methodology.
• Participating in the scrum meetings.
• Analyzing Defects to provide detailed root cause analysis.
• Prepare reports and test results after each release cycle.
• Participate in a weekly Bug Triage Meetings.
• Managing defects and proactively identify risks to management

Environment: HP ALM, DB Visualizer, Java, HTML, XML, SQL Server, MS Office,Windows XP, Linux, DB2 and SharePoint

Sr QA Analyst

Roles and Responsibilities

• Served as primary contact and QA SME for Rating, Underwriting, Policy Management, Document Processing Auto, Homeowners, Renters and Motorcycle policies
• Lead a team of 8 offshore members and help them understand the requirements and clarify their doubts daily
• Working with the project owners and business analysts to aggregate business requirements
• Documenting and building Functional Test Plans which encompass the business requirements specific to each application
• Organizing and recording detailed test results and providing reports on results and project status
• Working with project teams through the design and test stages to ensure strict adherence to business requirements
• Logging detailed and accurate defect reports and following the defects through to resolution and closure
• Testing of APIs using POSTMAN,SOAP UI and Jmeter
• Mobile functional and automation testing on Android, iOS platforms using Appium
• Android Mobile Application Testing Using Android Debug Bridge(ADB) Commands.
• Set up and lead the defect triage meetings with development and business teams
• Perform database testing for data-centric projects
• Training the new team members joining the team and bringing them up to speed on the application knowledge
• Working within the IT group to improve the quality of project documents and systems documentation
• Assisting in the identification and design of automated processes to increase testing efficiency and reliability
• Monitoring and reviewing other team members’ Test Procedures (TPs) as well as offshore testing execution results
• Serving as a resource for the team in the resolution of complex business or technical issues
• Ensuring adherence to information technology project management methodologies
• Planning testing execution projects and providing labor and resource estimates that meet QA Service Level Agreements (SLAs) and adhere to SDLC processes and procedures

Environment: Windows XP, IE, Firefox, Safari, Bugzilla, .NET, SQL Server, Web services, Excel, Confidential Share Point, Jira, Bugzilla, Deskzilla, Selenium, SOAP UI, SPLUNK, POSTMAN, Jmeter, AppDynamics, Bitbucket, Jenkins.

Sr QA Analyst

Roles and Responsibilities

• Working with the project owners and business analysts to aggregate business requirements
• Documenting and building Functional Test Plans which encompass the business requirements specific to each application
• Organizing and recording detailed test results and providing reports on results and project status
• Working with project teams through the design and test stages to ensure strict adherence to business requirements
• Logging detailed and accurate defect reports and following the defects through to resolution and closure
• Working within the IT group to improve the quality of project documents and systems documentation
• Assisting in the identification and design of automated processes to increase testing efficiency and reliability
• Monitoring and reviewing other team members’ Test Procedures (TPs) as well as offshore testing execution results
• Serving as a resource for the team in the resolution of complex business or technical issues
• Ensuring adherence to information technology project management methodologies
• Planning testing execution projects and providing labor and resource estimates that meet QA Service Level Agreements (SLAs) and adhere to SDLC processes and procedures
• Developed SOA Web service tests using SOAP UI, JMeter, and Postman tool.
• Having strong application and domain knowledge.
• Review and upload pension applications
• Prepare acceptance letters for mailing

Environment: Windows XP, IE, Firefox, Safari, Bugzilla, .NET, SQL Server, Excel, Confidential Share Point, Bugzilla, Deskzilla, ADABAS

QM Lead

Roles and Responsibilities

• Worked in a QA team of five as a Team Lead.
• Responsibilities included communication with other groups, requirements analysis, and design analysis, keep track of progress of all the team members.
• Coordinated with business analysts, database administrators and development team.
• Lead the effort to create Testing Standards and Best Practices to be used across the Test organization.
• Monitored the progress of the team by making schedules using JIRA in the beginning of a new release and then by keeping track of the progress of the team members against these schedules.
• Defining all major activities, scopes, and milestones in the project life cycle for End-to-End testing.
• Participating and Conducting the weekly status meetings, walkthroughs, and documented the proceedings in MS Word, Excel.
• Conduct Defect Scrum/Triage Meetings and communicate issues to Dev team.
• Developed Quality Management Plans (QMP) and Test Plans.
• Reviewing the Test Cases and Change Requests as a Test Lead.
• Prioritized the defects to get it resolved and calculated Defect Age.
• Evaluated the performance of other team members and reported to the senior manager.
• Ability to monitor/measure the testing progress, Data Analysis, Generate (graphs, chart, and tables) and present detailed and summarized status reports to project team.
• Involved in Go/No-Go Meetings.
• Reported weekly status to QA Manager.
• Communicated with other teams in the project for a smooth hand over to production.
• Extensively worked on Quality Center to view the requirements, design test plan, maintain test cases and test scripts for test execution.
• Mapped scripts with Requirement Tractability Matrix and did Gap Analysis.
• Involved in Integration Testing of various sub-systems.
• Perform backend testing by extensively using SQL queries to verify the integrity of the Database.
• Develop, Execute, and Maintain Test Scripts for System and Regression Tests using QTP.

Environment: Windows XP, IE, Firefox, Safari, Quality Center 10.0, UNIX, Oracle, Web services, SQL Developer, Firebug, Http Watch, Putty, WinSCP, JIRA, ADABAS

Test Lead

Roles and Responsibilities

• Test planning, Effort Estimation, Task identification, Scheduling, Tracking & Reporting.
• Leading an Offshore testing team for all Regression testing activities
• Designed Test strategy, System Test Plan, HIP Policy Test Plan.
• Defined and established various processes such as defect tracking, review closure, document approvals.
• Agreed all templates, processes well in advance with GSK's QA and aligned on expectations.
• Evidence Capture guidelines were discussed through various examples and agreed with GSKQA.
• Preparing detailed Execution Plan and Resource task allocation
• Work closely with SME in understanding the application and Knowledge transfer to offshore test team.
• Coordinating with the Business Clients in setting up expectations and facilitating Acceptance testing coordination.
• Risk identification, classification, and prioritization and Mitigation plan with Outlook
• Test & Defect reporting using Defect Tracker.

Environment: Windows XP, IE, Quality Center 9.0, Lotus Notes, Oracle, DOORS, CDMS

Test Lead

Roles and Responsibilities

• Closely worked with the team members and business experts and lead in writing and execution of business specification, workflow, test case scenarios for business work flow, creation of system and functional test scripts and review test cases as per Business and Software Requirement specifications.
• Performed different types of testing like Grey, Black Box, Functional, Integration, and System testing activities.
• Executed Regression Testing procedure ensuring Test Manager is aware of all issues, traceability matrix back to requirements producing reports and updated in defects logs in a timely manner, pro-actively tracked test script procedures; ensures administrative tasks are completed including, but not limited to, accurate completion of daily timesheets.
• Lead testing team for the quality, creation and execution of test scripts, while adhering to client’s quality processes and procedures.
• Maintained all work-related documentation and ensured all work is saved in appropriate directories and binders.
• Complying with internal and external audit requirements as per CMMI/CMM levels
• Supported testing effort through application deployment.
• Reported bugs & Participated in bug triage meetings.
• Performed manual testing procedures and Defect Tracking using Quality Center.
• Responsible for BVT/Smoke and Sanity testing.
• Responsible for reporting the metrics to the Management.
• Mentored new members in Test Team.
• Performed Usability Testing

Environment: Windows 2000, Quality Center 9.0, QTP 9.0, Arc Map 9.2

Test Lead

Roles and Responsibilities

• Experience in Business Requirements Analysis and conducted JAD sessions to cover business versus design issues.
• Conducted GAP analysis and reviewed technical documents to find the functional gaps.
• Lead and co-ordinate testing team in defining testing approach, writing and execution of system and integrated functional test cases, test scripts that meet business requirements using manual and automated testing approach.
• Responsible for test environment preparation (Web server, Application Server).
• Record and report various bugs/issues and track them to closure.
• Responsible for all system and integrated testing throughout the project lifecycle.
• Executed metrics & collected reports and documented to Senior Management.
• Experience in conducting Bug Triage.
• Analyze, interpret, and in corporate results into test case improvement and enhancement.
• Work Allocation to Team members
• Database Backups and restoration.
• Prepared weekly status reports from minute meetings, conference calls and daily updates.

Environment: WINDOWS XP, IIS, SQL SERVER 2005, .Net Framework, MS Excel, MSProduct Studio, Visual Source Safe

Sr. Test Engineer

Roles and Responsibilities

• Analyzed the Business Requirements and raised Spec issues and design issues.
• Attended meetings with business users and understood the requirements from the users.
• Involved in Spec Reviews to find the functional gaps in technical Spec Document.
• Write and execute test cases.
• Responsible for test environment preparation (Web server, Application Server).
• Record and report various bugs/issues and track them to closure.
• Involved in conducting Bug Triage.
• Analyze, interpret, and in corporate results into test case improvement and enhancement.
• Work Allocation to Team members
• Metrics collection.
• Coordinated with developers to fix the bugs and conducted Unit, Functional (Positive and Negative), Integrity and System Testing
• Database Backups and restoration.
• Preparing Weekly status reports.

Environment: WINDOWS XP, IIS, SQL SERVER 2000, .Net Framework, MS Excel,Redgate Tool, MS Product Studio, Visual Source Safe

Confidential

Sr. Test Engineer

Roles and Responsibilities

• Participation in the Delphi.Net training sessions.
• Review and execution of test cases as per the client’s priority
• Bugs detection and preparation of bug report.
• Review of Issues and Bug reports.
• Posting the bugs (CR’s) in Clarify CRM bug tracking tool.
• Prepare daily and Weekly status of the work completion reports.
• Provided suggestions for Application Improvement.
• Client Communication.

Environment: Windows XP, Internet Explorer 6.0, ASP.NET, C#, SQL Server 2000, Clarify

Module Leader

Roles and Responsibilities

• Lead and co-ordinate testing team to define QA standards/ methodology, infrastructure design, testing lifecycle
• Monitored testing process for Document Center Module
• Created and executed Manual & Automation Testing process and procedures
• Interacted with Clients on Releases & Change requests process
• Executed and Wrote Module level & Integrated Test cases.
• Developed test scripts using Rational Robot and Rational Test Manager.
• Performed Automation testing using Rational Robot and Rational Test Manager.
• Executed grey and black box testing
• Prepared detailed Test Cases for Functional Testing
• Conducted functional and regression testing
• Conducted Bug Review meetings with Off-Shore teams to resolve the issues with the developers.
• Interacted with Business teams for clarification of requirements.
• Prepared and executed extensive SQL Queries to retrieve and manipulate data in SQL Server tables.
• Tested the app's behavior in different browsers (Netscape, Fire Fox, IE4, IE5, IE6)
• Tested the app's behavior in different operating systems (95, 98, Mac)

Environment: JRun 3.0, JDK 1.4, IE 6.0, IIS, SQL Server, Rational Robot, Test Manager MS Access Server 2000, MS Office, Visual Basic, Java, VSS, HTML, XML

Sr. Test Engineer

Roles and Responsibilities

• Created the detailed test plan and test cases from the business requirements documents and meetings.
• Involved in the QA testing on the client side complying with company standards.
• Executed Black box, Grey, Functional and Regression Testing
• Logging of bugs, communicating with development team regarding bugs or any issues
• Involved in END to END Testing.
• Prepared and tested Meta data.
• Analyzed the servers, and various system resources by observing the online monitors and activity reports as a part of Performance Testing
• Executed white box testing on the front end by checking the HTML and JavaScript, wrote PL/SQL scripts to verify the database updates, inserts and deletes of the records
• Prepared and executed extensive SQL Queries to retrieve and manipulate data in SQL Server tables.
• Developed test scripts using Rational Robot and Rational Test Manager.
• Performed Automation testing using Rational Robot and Rational Test Manager.

Environment: JRun 3.0, JDK 1.4, IE 6.0, IIS, SQL Server, Rational Robot (for testing)MS Access Server 2000, PL/SQL, MS Office, Visual Basic, Java, VSS

Test Engineer

Roles and Responsibilities

• Analyzed the Business Requirements and raised Spec issues.
• Communicating with development team regarding bugs or any issues
• Involved in Bug tracking using Product Studio, defect tracking tool.
• Involved in module level and integration testing.
• Performed Localization, Smoke, Performance, Exploratory, Security, GUI and User Acceptance testing.
• Participate in weekly meeting with the management team and walkthroughs.
• Worked closely with the Team Leader to resolve the issues in the application which resulted in early fixation of bugs.
• Identified and developed Integration/system test strategy and Specifications based on the software and functional specifications. Participated in reviews/inspections/approvals of test cases.
• Identified and set up integration/system test environment. Coordinated and managed User acceptance testing which helped in meeting the user requirements.
• Review and upload pension applications
• Prepare acceptance letters for mailing
• Analyze and interpret policy guidelines for processing inquiries as it relates to pension benefits
• Determine the accuracy of manual and system generated pension calculations
• Provided and accurately handled a high volume of phone inquiries for active and former employees relating to their pension benefits
• Employed knowledge of ERISA guidelines to ensure the consistency and integrity of Plan for pension benefits payable
• Analyze applications for retirement
• Analyze related legal documents for compliance, accuracy and completeness
• Compile data and prepare routine or special correspondence as needed
• Calculate and process retirement benefits
• Process letters to banks for retrieval of monies upon passing of members
• Analyze and determine eligibility of spouse survivor benefits
• Handle change requests on member’s accounts
• Scan and index office documentations
• Answer member/local question
• Process letters to members
• Run Reports

Environment: VB 6.0, MS Access 97, Crystal Reports, Visual Source Safe (VSS)