SUMMARY:

• 9+ years of experience in Quality Assurance and Software Testing
• Passed Certified Tester, Foundation Level (CTFL) conducted by Confidential .
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design and Testing.
• Experience in Black box Testing, System Integration Testing, Regression Testing, Acceptance Testing, Incremental Testing, Sanity Testing, and Functional Testing.
• Working closely with the Business Operations Team.
• Writing Test Cases, Executing Test Cases in the Test Lab, Raising defects and retesting to ensure that the bugs are fixed by the IT Team.
• Involved in Production Validation to ensure that the application is working as desired.
• Good knowledge in analyzing Business requirements and preparing Test Plans and Test Cases
• Collecting and ensuring that all the back end applications are available before test execution by capturing their environment availability, URL, Code drop dates, refresh dates, down time etc.
• Engaging with Project managers for current and future releases to get the project scope information and get Change Requests (CRs) issued for engaging downstream applications
• Providing Test Data for the various testers performing Assembly Test, Integrated System Test and User Acceptance Testing
• Ensuring that the temporary workarounds are implemented for Environment Mismatches before testing and data procurement.
• Extensively used SQL queries for updating the various databases
• Experience in Defect Management Tracking, Establishing Test Standards, Guidelines, Procedures, Test Execution, Documenting and analyzing Test results.
• Strong Experience in Defect tracking tools such as Quality Center.
• Participated in war rooms and defect calls in ensuring that the defects were closed by getting the support from development, data and testers.
• Produced reports and documentation for all testing efforts, results, activities, data, logging and tracking.
• Provided Training to offshore resources
• Excellent analytical, problem solving, communication and inter - personal skills to manage and interact with individuals at all levels, Excellent Communication and Interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Quality Analyst/Testing

Responsibilities:

• Worked in External Client Support Team
• Provided support to External Clients to AT&T like Apple, Best Buy, Target, IQ Metrix, B2B Soft, Fry’s, Trumpia, AUDI, BMW, FORD, HONDA
• Involved extensively in API Testing
• Involved in shakeout testing for Connected Car Clients AUDI, BMW, FORD, HONDA, CHRYSLER
• Worked extensively with various Development Teams in trouble shooting Client issues and providing resolution to client issues.
• Provided weekend support as needed for completing External Client Testing.
• Researched the logs in finding the root cause and engaging support teams and Development.
• Provided Defect Management Support to various internal testing teams when testing for 3rd party providers such as Century Link, HughesNet, Viasat and Mediacomm.
• Coordinated with BridgeVine Testing Team in resolving 3rd party provider issues.
• Coordinated calls with BridgeVine and Opus Development/Testing in resolving issues encountered in testing.
• Provided training and conducted knowledge transfer sessions.

Environment: Autoxml, Telegence, HP Quality Center, OPUS, XML Spy, SQL, Enabler Database.

User Acceptance Tester

Responsibilities:

• Worked in the Automations Solutions Team as User Acceptance Tester for the line of Business
• Responsible for creating Test Scripts, Executing Test Scripts, Defect Management.
• Responsible for creating Test Data for the scripts
• Tested web based applications such as Account Management, Service Request Work Flow, Mutual Fund Order Corrections, MAST II, Qualified Profile Plan (QPP), IRA, and Cost Basis.
• Worked with Business Analysts, IT Analysts, Test Data Team in resolving Data Issues and Procuring Test Data for the scripts
• Involved in Production Validation with Business Operations
• Answering queries by the line of Business and also providing support for Business Operations to execute scripts, explaining the changes in the functionality and providing Test Data.
• Thorough understanding of conditioning Data in BETA Main Frame Application.
• Provide project status to Test Lead, Release Management and Project Manager on a daily basis.

Environment: Quality Center (11.0), Wisdom, Smart Station 2.0, BETA, HOGAN, MAST II, QPP

Manual Tester

Responsibilities:

• Worked in the Deposit Products Group (DPG) as a Manual Tester.
• Responsible for executing scripts in Store Vision Teller application (Client Server Application) and Store Vision Platform application (Web Based application).
• Involved in regression testing, functional testing and user acceptance testing.
• Executed CDP1 (Multiple transactions against one account), CDP2 (Suspect Bad ID), CDP3 (Multiple transactions against one ID), T21 (Regular Deposit), T27 (Stagecoach), T201 (Deposit Transaction), T21 with Holds, T27 with Holds, T201 with Holds, T617 (Merchant Cash Order), T51 (Dodd- Frank Global Remittance), T71 (Debit Offsets for Cash Equivalent Purchases), T100 (Multiple Mixed Checks including On-us and Off-us), T200 (Scan Later Deposit), T207 (Scan Later Transaction), Reversal Transactions on Store Vision Teller Application.
• Executed new consumer and business accounts using SVP application.
• Captured the XML’s for consumer and business accounts for validation using the COMPASS application
• Assisted in the enterprise level WIN 7 upgrade project.
• Responsible for training resources.

Environment: SVT (Client Server Application), SVP (Web Based application), MS Visio, MS Excel, MS Word, Quality Center (11.0)

Quality Analyst/ Test Data Analyst

Responsibilities:

• Analyzed the Business Requirement documents and functional specification document and developed Test Plans and Test Cases.
• Representing the team in design review calls intended to give a detailed insight of the functional and regression requirements.
• Actively communicating with Solution architects, Developers, Technical Directors and Project Managers in initiation and planning phase to gather the business requirements and come up with an implementation plan.
• Engaging with Project managers for current and future releases to get the project scope information and get Change Requests (CRs) issued for engaging downstream applications
• Planning and reviewing functional requirements for current releases beforehand based on past release data such as system availability dates, support dates of various teams
• Involved in Integrated System Test and User Acceptance Testing
• Create UAT Test Strategy, UAT Test Plans and UAT Defect Reporting
• Held review sessions with the client leads to walk them through each test case and updated the test case’s based on client’s feedback.
• Actively trying to close the defects raised by involving Development, Technical Architects, etc.
• Involved in Stake holder testing and also explaining the Stake holders by demonstrating how to test for a particular functionality.
• Handle the tasks of identifying defects and perform root cause analysis by analyzing data quality issues
• Creating test data for MyATT and DSS during Assembly Testing, Integrated System Testing and User Acceptance Testing.
• Creating test data for Wireline, Uverse and Wireless Products.
• Using SQL queries to retrieve and manipulate data from databases such as BDS, MPS and CCR databases.
• Developed and maintained automated test scripts using QTP
• Automated regression testing using QTP
• Creating wireless accounts using Quick Test Professional (QTP) and also registering the accounts using automation.
• Fixing data defects raised in Quality Center from AT, IST and UAT Team
• Analyzing and reviewing the intake requests provided by various teams before loading the intake in the data tool
• Actively involved with the Development, Testing teams in understanding their needs and engaging with the Architects in understanding as to how to procure test data.
• Participated in war rooms and provided data in ensuring that the test cases are passed.
• Thorough Understanding how data flows through various systems.
• Creating wireless voice and data usages using Unix box
• Creating and combining Uverse and Wireless Accounts.
• Primary point of contact for both onsite and offsite for eServices Customized Content by Campaign Project
• Training offshore resources on how to procure data
• Raising webtrax tickets and ensuring that the data and the voice usages are processed
• Creating DSL Order’s along with the Member ID’s for BBU Project.
• Worked on SLID requests

Environment: MS Visio, MS Excel, MS Word, Quality Center (11.0), BDS DB, CCR DB, MPS DB, Telegence DB, Mobility Enabler DB, LS - CRM, SOAP UI, Unix, SQL, PS - CRM, SQL Developer, QTP

Designation: Quality Analyst

Responsibilities:

• From the detailed use cases, created test cases
• Proficient in Manual Testing and Automated Testing tools.
• Maintained all test cases and status of test execution in Mercury Quality Center.
• Responsible for maintaining and tracking all defects in QC across different project tracks.
• Responsible for creating and maintaining Traceability Matrix
• Involved in testing of online applications
• Representing the team in design review calls intended to give a detailed insight of the functional and regression requirements.
• Ensuring that the applications environments are available before testing and data procurement begins for every MyATT and EOS Release.
• Engaging with Project managers for current and future releases to get the project scope information and get Change Requests (CRs) issued for engaging downstream applications
• Construction Execution Flows by reading the requirements specification document, Solution Approach and High Level Design Documents
• Developed and maintained automated test scripts using QTP.
• Automated regression testing using QTP
• Drawing Execution Flows using MS - Visio.
• Constructing Data Dictionary
• Ensuring that the temporary workarounds are implemented for Environment Mismatches before testing and data procurement begins.
• Sending out emails to external teams and capturing the dates of their availability, code drop date, URL for EOS applications.

Environment: MS Visio, MS Excel, MS Word, BDS DB, CCR DB, MPS DB, Telegence DB, Mobility Enabler DB, LS - CRM, SOAP UI, Unix, SQL, PS - CRM, SQL Developer, Quality Center ( 11.0), QTP

Quality Analyst

Responsibilities:

• Analyzed the business requirements and worked alongside the business users, functional leads and developers to make sure the system adhered to the user’s needs.
• Created a Master Test Plan and UAT Test Plan to document the scope of testing and held several sessions with users to get the sign offs.
• Involved in Regression Testing, Functional Testing and User Acceptance Testing.
• Used Agile testing methodology to test the system during the upgrade.
• Responsible for managing QA Resources and reporting to management.
• Logged all issues in Quality Center and assigned them to the proper developers.
• Attended daily Bug meetings to update the IT team of all the outstanding bugs and new bugs.
• Worked with the users during UAT testing to assist the uses during the transitions phase and got the sign offs.

Environment: MS Visio, MS Excel, MS Word, SQL, Quality Center (9.0)

UI Business Analyst /QA Coordinator

Roles and Responsibilities:

• Understanding the Business Process
• Understanding the requirements written by the JDP business analysts and coming up with the requirements that impact the User Interface.
• Participating in brain storming requirements session
• Participating with the Design Team in creating the screens.
• Writing Use Cases.
• Creating business scenarios.
• Conducting and finalizing work flows with the Subject Matter Experts.
• Answer queries regarding the functionality posed by the testing team and the development team.
• Working with the technical writers to ensure that the online help is accurate and user friendly.
• Working with the Design team to understand how Action Menu, Line Item Menu and Related pages work.
• Mapping the fields on the UI to SOA services to make sure that the services are defined for the fields to be shown on the UI.
• Working with the Meta data team to ensure that the data is accurate.
• Creating the functional spec and documenting key decisions made by the management team.
• Finding solutions with the Subject Matter Expert especially when some of the fields are not supported by the services.
• Maintained all test cases and status of test execution in Mercury Quality Center
• Involved in User Acceptance Testing
• Handle the tasks of helping the organization staff in planning data sets for UAT
• Fixing defects in the Quality Center.
• Answering Off shore functional questions posed by the testing team of IBM.

Environment: MS Visio, MS Excel, MS Word, Traceability Matrix, Quality Center