SUMMARY:

• ISTQB, Green Belt Six Sigma and Certified Scrum Master with 13 years of experience in Information Technology with extensive experience in software testing.
• 2+ years as QA Manager and 7 + years as QA Lead with focus on QA and possess expertise skills for of database testing, web based, SOA and Client - Server applications.
• Sound knowledge of defect management, test management, team management, SCRUM methodologies, product engineering, project management concepts and possess strong leadership skills.
• Involved in Request for Proposal, Due Diligence, Onboarding new clients and Partners, Planning, Estimations, Resourcing, Statement of Work, Knowledge Management and Risk Management, ROI for new project acquisitions, Risk Mitigation, Business strategic decisions.
• Build a testing team of professionals with appropriate skills, attitudes and motivation. Setting up QA processes and providing right set of data to the resources to empower the entire team to be successful.
• Ability to support QA functions for Implementation, Delivery and Production and post production tasks
• Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy
• Decreased test time by 35%, collaborating with Test Automation to plan effort for each release
• Improved software quality and reduced defects via introduction of defect and requirements management tools, requirements gathering and testing best practices, root cause analysis via creation of standardized tools, processes and methodologies .
• Professional experience in UI testing, Middle Tier Web services (Webmethods, EJB Testing, SOAP UI testing, SOA), Risk Based, Backend testing - SQL, Batch testing, IVR, Exploratory testing, End to End testing, CMS Testing, Mobile app testing (Android & ios ), Cloud based testing(SAAS), End to End testing, Unix, Shell scripting basics, DB testing, Mainframe testing, BI Analytics
• Strong knowledge in SDLC, Agile, SCRUM, and waterfall, coordinating with Onsite and Offshore team managed team of up to 18 team members.
• Have worked on Insurance, telecom and Toll industry domains and has been integral part in all phases of the SDLC lifecycle

TECHNICAL SKILLS:

Platforms: Windows, Web, Android, UNIX

User Interface: .NET, JAVA, ANGULAR JS

Database: MS SQL Server, Oracle, DB2, TOAD, Confidential DB2

Data Service: Web API, Web Services - JSON, XML, MQ, SOA

Business Tools: Biztalk BRE, Power BI

Testing tools: JIRA, Microsoft Test Manager, Manual Testing, HPALM(Quality center),Mainframe testing, Informatica, UNIX, Free Mind,Winscp,Traceability matrix, Bugzilla, Browser compatibility testing, MDM testing, Postman

Testing types: Mobile testing ios, tablet testing, content management system (CMS), Client server, mainframe testing, Database SQL testing, UI testing, Azure platform testing, BI Analytics testing

Automation testing tools: SOAPUI, FITNESSE, ITKO LISA, QTP, JMETER, SELENIUM, PROTRACTOR

Source Control Tools: SVN, VSS, Visual Studio

Other Tools: Microsoft Visio, MPP, Shell scripting

Browsers: IE, Mozilla Firefox, Chrome, Safari, Edge

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Software QA Manager

Technology Stack: SOA, .Net, SQL server 2014, Angular JS, Microsoft Test Manager, Cloud architecture, Azure platform, Biztalk, Visual Studio, Protractor, SOAP UI, Forgerock, JBPM Work flow, BI - Analytics, ios and Android app testing

Responsibility:

• The role involves quality and test advocacy, resource planning and management, and resolution of issues that impede the test effort
• Setting up brand new QA team within the organization. Ramped up team size from 5 to 18 in time span of 5 months
• Facilitation of inter-team communication across many agile projects within the organization and worked on the implementation of Scaled Agile Framework (SAFE)
• Planning prior to the release and involved in the estimation of every work item planned for the release in an agile environment including emergency release for production issues.
• Presenting an aggregate view of testing utilization with metrics to high level management
• Advocating the appropriate level of quality by the resolution of important Defects and finding the root cause of slippage to production
• Budgeting or forecasting for testing as a service dependent on organizational process
• Focus and drive team towards complete automation and new techniques to save effort and cost
• Review test results to ensure traceability and scenario coverage is detailed.
• Ensure project dependencies and bottlenecks are addressed
• Ensure QA best practices are established and that quality is baked in from start
• Involved in new client onboarding and end to end testing to ensure entire project execution and delivery is successful
• Decision on GO, NO-GO on all the projects in the company as the key stake holder

Confidential, Columbus Ohio

Test Lead

Technology Stack: Quality center, Traige report, MSAccess, Virtual management system(VMS), Oracle DB, Web application testing,hudson server,Hp Service center, Webster, RTC,RUP, virtual machine testing, ios testing, tablet and handset testing,ITKO LISA virutualisation for PT

Responsibility:

• Planning prior to the release and involved in the estimation of every work item planned for the release in an Agile environment including emergency release for production issues.
• Verify the automation test results run by the team and report to the management.Look at automation failures and logging of defects.
• Identify critical path for regression and involve in discussion to find out best automation test strategy and best practices across organisation.
• Resource allocation and task allocation(Set up expectations of who is testing what(Iteration, System and regression)
• Send work requests and defects planned for the release to System Architect and Tech lead
• Work with the line testers to determine what by Release should be automated.
• Create master test strategy, update VMS board daily, Setup QC for the test designing, Setup QC for Test execution.
• Co-ordinate with other areas like dev team, multiple dependency systems to collect the test data, conduct GO, NO - Go meeting and provide valuable inputs to drive the decision within the project.
• Conduct daily stand up with team,Identify testing gaps and communicate to the manager
• Test strategy, test design and test execution of complex web based application content mananagement system (cms)
• Handset and tablet testing to verify all the servicing application functionalities across several browsers
• Involved as key team member to review the defect back log and work toward reduction of weighted defect density
• Responsible for verifying the traceability matrix for all the requirement story cards.

Confidential

Test Lead

Technology Stack: Microsoft Office tool using MS Project, Powerpoint and Visio, QualityCenter (ALM v11.0), SQL, SOAPUI,Webservices,SOA,MQ,Webapplicationservices, QTP, Fitnesse, Confidential DB2, Webservices, SOA, SVN tortoise, Confidential Lotus Notes, JAVA,Mainframes,Putty, Sharepoint,Jmeter, Confidential InfoSphere, MDM tools,Informatica

Responsibility:

• Involved in complete knowledge acquisition from Cisco.
• Responsible for all QA activities like Test Planning, Test Strategy, System Test execution, defect management, status reporting and metrics collection.
• Co-ordinated with multiple vendors for setting up test environment and conducting Integration testing.
• Instrumental in identifying gaps during requirements/Design/Solution phase.
• Involved in complex webservices testing (around 20 services) and database testing.
• Involved in multiple phases of testing - Unit, Integration, System, End to end and UAT testing.
• Contributed in effort estimation and RAID analysis (Risks, assumptions, issues and dependencies).
• Performance testing of webservices using Jmeter scripts

Confidential, Columbus Ohio

Test Lead

Technology Stack: QualityCenter, SQL,IBMWebsphere,MQ,Webapplicationservices, QTP, Fitnesse, SOAP UI, Confidential DB2,ITKO LISA,Webservices, SOA, SVN tortoise, Docushare, Confidential Lotus Notes, JAVA,Mainframes,Putty, Sharepoint, Agile, Confidential InfoSphere, MDM tools, Informatica

Responsibility:

• Ensure end-to-end process quality through measurement, reporting and analysis, co-ordinating across multiple teams for data verifications and test needs.
• Involved in estimation of testing activities and critical business decisions like Go No/Go, Stage gates, Prioritisation of tests based on business inputs like transaction volume, component dependency etc
• Involved in developing Master Test Strategy and risk books based on the requirements.
• Report quality defects and their correlation with application operations data (i.e., incident, outage, service level) and customer impact data (i.e., profitability, sales, service).
• Facilitate root cause analysis (RCA) for defects in processes or work products.
• Involved in automation initiatives to reduce resource effort and project cost by providing innovative suggestions to the team for regression efforts.
• Involved in Proof of concept for a new tool Nationwide (ITKO LISA) want to implement for testing and provide valuable suggestions for the upper management on the benefits of the new tool.
• LEAN Initiatives- QA catalog - Testing of this inhouse tool built by my inputs which contains list of the tests in regression and provides online information of the count of tests, instances of test modules used.
• Involved in conversion of web services into UI screens and testing them through BPM technology.
• Usage of QTP scripts for data creation for project testing.
• Involved in Agile methodology of testing with vigorous time lines and iterative model for testing and co-ordination with the business teams and development teams.
• Actively involved in picking story cards, 3 Amigos and all test discussions.
• Involve with UAT teams to provide test data and involved in partner testing along with coordination with partners for Nationwide.

Confidential

Test Manager/ Test Lead

Technology Stack: Quality Center, Webapplicationservices, Portal applications, TOAD, 4GL, UNIX, JAVA, QTP, Excalibur, Citrix server, JMETER, Batch testing, Microsoft office, SQL Plus

Responsibility:

• In Orange I was responsible for complete Orange account release testing which included the entire regression test team to report me for all the deliverables, issues and clarifications.
• Involved in scope analysis of the project and test estimations (Software project plan, Defect prevention plan, and Risk plan) along with resource loading.
• Some of the major systems that were tested included - Customer Service Subscription (contract phone customer), Merlin (Excalibur- Customer Management), Self Service Subscription (online web service), Mentis (Fraud detection), Payments (Billing of customers), Just Talk (pre-paid phone customers).
• Involve in requirement analysis meetings with the clients which included new requirements, work packages, service tickets, CRs on a monthly basis.
• Reviewed requirements, design docs, involve in test strategy/test scenario/test case preparation by providing necessary inputs and guidance to the team. Reviewing the deliverables and providing a sign off from offshore test team.
• Initiated automation within the team to ensure effort and time savings for few of the regression testing UI projects.
• Conduct daily/weekly/monthly status calls with the clients & team to understand the proceedings of the projects. Provide inputs for improving the testing processes like arranging for internal audits, SDLC retrospection and use of new test tools
• Review the test exit report and deliver to customer to decide GO/NO - GO for project.
• Implementation of best practices into the projects like having checklists for every phase of testing/Phase gate meetings, training suites, risk based testing.