SUMMARY:

• 10+ years of experience in Software Testing, Implementation of applications, Applications Support & maintenance.
• Over 7+ years of experience to work on Client location in USA and Singapore.
• Major skill set includes Software Testing, UNIX, Linux, Oracle (TOAD), AS400 (DPI), User Acceptance Testing (UAT), End to End Testing, System Testing, Regression Testing, Functional Testing, Integration Testing, Agile Testing, Network Testing, C & C++ language, HP Quality Centre (ALM).
• Domain knowledge of Telecom, Finance (Investment Banking), Health care and Travel and Logistics.
• Specialized knowledge and experience in AMDOCS billing system (Enabler 6.0 & 7.5) and Openet Telecom’s proprietary framework - Fusion works ( Mediation, Balance Manager, Care Portal applications), Frontier Applications (TRIAD, SIMPL, Sterling CRM, DPI)
• Involved in end-to-end testing and implementation of software products from requirement analysis to system study, testing, documentation and implementation.
• Involved in testing of different Wireline services of Uverse and FiOS such as VOIP, Broadband, IPTV, FiOS Voice, FiOS Data, FiOS Video etc.
• Involved in testing of CRM, Service Ordering, Order management System, Provisioning and Billing Systems.
• Extensive experience in testing of Network Element Management systems such as Alcatel DSL 5520, SAM 7450, Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON, Calix GPON etc. with provisioning system - TRIAD.
• Experience in Conversion testing on Wireline platforms across different markets.
• Hand on experience and knowledge of Ericsson Order Care platform.
• Efficient Project and Team Lead with good planning and monitoring skills. Ability to work under stress and timelines.
• Quick learner and excellent Delivery Lead, ability to meet tight deadlines and work under pressure.
• Currently working in FRONTIER COMMUNICATIONS as a contractor in Plant and Provisioning System Testing team as a QA Test Analyst III (Test Lead)
• Playing a crucial role of interfacing the customer and delivery team - a single point of contact for technical Support to Environment Managers, Project Managers, Release Management team, Testing team and Database Administrators.
• Involved in resource planning, estimation, scheduling and team management.
• Leading and monitoring the performance of people to ensure efficiency in operations and meeting of individual & group targets.
• Identifying and implementing strategies for building effectiveness by promoting a spirit of cooperation between team members.
• Providing high quality implementation solutions to international customers like Frontier, AT&T, UBS, Mysis, and Cendant Mobility etc.
• Exposure to different tools such as HP Quality Centre (ALM), Hobbit, Netcool, Interscope etc.
• Followed CMM Level 5 Practices in Software Testing and Quality.
• Excellent communication and interpersonal skills and strived to deliver Bug free product.

TECHNICAL SKILLS:

Functional Areas/Testing: System Testing, Functional Testing, Regression Testing, UAT testing, E2E Testing, Agile Testing, LAB Testing

Languages: C language, Shell Scripting, AS 400, DPI

Databases: Oracle (TOAD 9.7), MS-SQL

Utilities/Tools: HP Quality Centre 10.00, Rational Test Manger, MS-Office 98/2000/2003/2007, Ericsson Order Care, EMS

Operating System: UNIX, Linux, Windows9x, Windows2000, Windows Xp

PROFESSIONAL EXPERIENCE:

Confidential

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Responsibilities:

• Review and evaluate requirements, use cases, and design specifications for the purpose of Test planning. Work with Business Analysts to ensure full coverage of business requirements.
• Technical analysis of Frontier and Verizon applications to understand GAPs in conversion of FiOS services.
• Preparing ROM, HLE (High Level Estimates) and DLE (Detailed Level estimates) for assigned projects as per standards.
• Performed Smoke, Functionality, Integration, System, Regression tests based on analysis.
• Validation of TRIAD auto-provision of Frontier subscribers to the OLT using 4 different types of Element Management Systems (EMS) ie.. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of different Frontier services such as Data/Voice/Video Port Enables or Disables using EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Data/Voice virtual cross connect builds, modification and deletion in EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Frontier Data speeds provisioning on different Element Management Systems (EMS) ie. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of Juniper E320/MX480 Gateway router profile build, modification and deletion.
• Validation of TRIAD auto-provision of customers on Juniper MX960 service routers.
• Validation of Static IP provisioning for the Juniper MX480 Gateway router.
• Testing of Mediaroom provisioning with TRIAD and Mediaroom application testing.
• Validation of RG’s auto provisioning, configuration, and management using PACE ECO manage is ACS management platform.

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software (TRIAD), DPI, Ericsson Order Care (EOC)

Responsibilities:

• Analyze the Business Requirements Document and system specifications and identified the test requirements.
• Validation of integration of Ericsson Order care with different Frontier systems such as Sterling CRM, TRIAD, WFM, DPI for Order Orchestration.
• Validation of Order Management process for Instant Gratification orders and non-Instant Gratification orders via EOC.
• .Testing of Order Orchestration for FiOS Video, VoIP, and Broadband Service Orders through EOC.
• Validation of Add, Remove, and Change of premium channels to existing FiOS video packages using Ericsson Order care.
• Validation of Order Orchestration for Broadband speeds/packages to existing FiOS broadband customers.
• Validation of Add, Change and Remove VoIP voice services and features to existing FiOS voice accounts via EOC.
• Validation of transmission of provisioning requests to the Rosettian/Triad provisioning process from Ericsson order care.
• Validation of transmission of customer account service changes to the billing process (DPI Billing) from Ericsson order care.
• Testing of Order cancellation flow through Ericsson Order care application.
• Validation of transmission of errors from EOC to WFM and error handing through WFM.
• As a Test Lead, assigned tasks to team and support in all technical issues.

QA Test Analyst III

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Responsibilities:

• Interact with Business Analysts and Developers in requirement analysis, design reviews, testing and documentation for application developed.
• Review the system requirement specification documents, developed the test strategy, test plan documents and tech cases.
• Involved in testing of different Frontier Service ordering and provisioning applications such as DPI, Sterling CRM, SIMPL, and TRIAD etc.
• Involved in Service ordering and order management and Provisioning testing of different Legacy, UCON and FiOS services.
• Plant testing of different DSLM’s, HSI offices, Line cards, Terminals, Technology validations, Auto assignment and Auto provisioning for Uverse and FiOS services.
• Defect Tracking and Reporting in HP Quality Center (ALM).
• Production checkout and validations of Frontier applications after deployment.

QA Test Analyst III

Environment: H/w: Pentium O/s: As400 S/w: JAVA, Oracle 9i Platform: ETI Software

Responsibilities:

• Understand the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Involved in meetings with customer, such as other vendors, suppliers, other interfacing teams such as business requirement teams, design, development, infrastructure support to understand the requirements.
• Technical analysis of Frontier and AT&T applications to understand GAPs in conversion of U-verse services.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Preparing test artifacts such as Test Plan, Test Cases, Test Steps, Defect Reports, Traceability Matrices, Test Summary, Test Log etc.
• Involved in testing of different Frontier provisioning applications such as DPI, Sterling CRM, Dynamics, TRIAD and also preparing the daily status report.
• Testing of provisioning for different types of U-verse services such as VOIP, VIDEO, and DATA for Single / Double / Triple play customers.
• Execution of Test Cases with given time frame, Defect Tracking and Reporting in HP Quality Center.
• Involved in testing of Ericson Mediaroom provisioning and APPs testing using different types of Arris and Cisco STB’s and RG’s in LAB.
• Involved in testing of DATA provisioning using different Network elements such as AMS 5520 and SAM 7450.
• Post conversion production support for U-verse services (VOIP, VIDEO and DATA) of different Frontier applications at Customer Care centers / Dispatch centers.

Project Lead (Application System Analyst)

Environment: H/w: Pentium O/s: UNIX, Linux S/w: JAVA, Oracle 9i Platform: Openet Telecom’s proprietary framework - Fusion works & Mediation

Responsibilities:

• Support and maintenance for mission critical IT business applications to ensure a reliable and secure service for Client and Users.
• Technical analysis for Fusion works applications to reduce delivery delays & provide better solution
• Provided Technical Support to Environment Managers, Project Managers, Release management team, Testing team and Database Administrators.
• Coordinated work activities with resolver-groups/fix-it agents in complex recovery situations; tracks exceptions until restorations are complete.
• Agile Testing & Technical Support for Fusion works applications (Balance Manager, Care portal, Mediation Data, Mediation Data Garage, Mediation VoIP and Home Solutions, Mediation Voice, Mediation FACT) from End to End.
• Conducted the risk analysis, defect analysis and reporting defects with the help of Defect Tracking System (Quality Center)
• Identified improvement areas across Mediation application and implement automated tools / standard procedures / scripts etc to improve productivity and reduce cost.
• Documented and analyzed all issues during application implementation, application testing, maintenance & support and implement mitigation or contingency plans to avoid future occurrences.
• Communicated effectively with clients to identify Business needs and accordingly in Business delivery on critical testing flows.
• Evaluated application performance following change activity; correlates implemented changes and service exceptions and takes action to resolve any conflicts.
• Involved in building of environments for testing as well as Productions for different Mediation applications.
• Code deployment in Test environments and accordingly in Production after testing certification.
• Release management and production deployment coordination.
• Monitoring and Production support of Mediation and Balance Manager Applications.
• Involved in Project Estimations of different Fusion works projects across different areas.

Onsite Coordinator and Test Lead

Environment: H/w: Pentium O/s: Win Xp, UNIX S/w: JAVA, Oracle 9i Platform: Enabler 6.0 and 7.5

Responsibilities:

• Coordinating with Client and gathering all requirements.
• Understanding the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Reviewed HLD (high Level Design document), Preparing Test Plan & Test requirements.
• Involved in testing of AMDOCS Billing system - Enabler against different platforms such as UNIX and Linux and also preparing the daily status report.
• Extensively involved in testing using Oracle - TOAD 9.0.6
• Testing of different billing applications such as CM, Rater, Invoicing, AR, and Bill Formatter including Bill validations.
• Involved in System testing of AMDOCS applications such as CRM, OMS and Billing etc.
• System testing and UAT testing of different AT&T U-verse services such as IPTV, VOIP, HSIA, DSL etc.
• Reconciliation Testing across two different version of Amdocs billing systems ie.. Enabler 6.0 and 7.5 and generated reconciliation reports.
• Execution of Test Cases, Defect Tracking and Reporting in Quality Center.
• Coordinated with offshore team for Test execution and issue resolution in given time line.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Provided technical and functional guidance to offshore and onshore team member.

Onsite Coordinator / Test Engineer

Environment: H/w: Pentium O/s: Win Xp, UNIX S/w: JAVA, Oracle 8i

Responsibilities:

• Realizing the business and functional requirement.
• Manages test issues and risks for defined test phase within established processes.
• Configuring and testing software applications and developing test cases for various testing stages like Functional testing, System testing, Integration testing using various testing techniques such Boundary Value Analysis, Equivalent Partitioning etc.
• Performed functional testing, system testing, integration testing, Ad-hoc testing, smoke testing, sanity testing, Regression testing and back end testing on UNIX server
• Identifying, analyzing and reporting defects, questionable functions, errors, inconsistencies in software, outputs, content etc using Defect Tracking System (Share Point)
• Worked with IT Service Management Team, for monitoring Alerts and Issues from different locations.
• Coordinated with offshore team for Test execution and issue resolution in given time line.

Technical Associate / Test Engineer

Environment: H/w: Pentium O/s: Win Xp S/w: SQL Server, VB.Net

Responsibilities:

• Understand the Functional and technical specification of the documents.
• Documenting, tracking, & communicating test cases, test results, analysis, & unresolved problems.
• Performed functional testing, GUI testing, Ad-hoc testing, System testing.
• Performed Regression testing based on the bugs submitted during the earlier builds.
• Monitoring and bug reporting on test runs (Team Tracker) along with preparing the Test Bug report.

Technical Associate / Test Engineer

Environment: H/w: Pentium O/s: Win 2000 S/w: SQL Server, VB.Net

Responsibilities:

• Designing, documenting and reviewing Test Cases.
• Executing test cases & analyzing test results.
• Tested database by executing SQL queries.
• Actively involved in Defect Management (Defect Tracking or Bug reporting) and tracing them to closure.