SUMMARY:

• Software Quality Engineer with in - depth experience in Project Management, Beta Test Coordination, Program Design, Product Test and Team Leadership in both Agile and waterfall projects for Health Care Industry.
• Experienced also in the Networking and Telecommunications Software industries.
• An aggressive leader who effectively communicates ideas/ recommendations and makes independent decisions to achieve goals and objectives.
• Self-driven team player with sense of urgency. Utilizes timely problem identification and resolution skills to accomplish tasks and deliver high quality results.

TECHNICAL SKILLS:

Software: Languages SQL, C Language, Rexx Language, COBOL, C++;

Microsoft: Office, Live Meet, Lync, Outlook, Word, Excel, Power Point, Project;

Tools: RTC Client, Mobius Document Direct, Sales Force, PowerMHS, Service Center, Quality Center, Teradata SQL Assistant, UltraEdit, DOORs, Rational ClearQuest, Rational Clearcase, Scrum Process HTML, Rational Tester, Retain, Presentation Manager, Configuration Management Version Control (CMVC library management system), IDSS problem repository, Chrome, Mozilla, FireFox, Internet Explorer

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Quality Engineer Test Specialist

Responsibilities:

• Negotiated with business and functional areas to gather requirements for Business Requirements documents for Agile project. QE inclusion in these negotiations resulted in 90% decrease in requirements being missed before project deployment to production.
• Provided input to the Product Owners during Use Case creation to ensure that testing considerations were defined upfront. This resulted in QE developing test scenarios that were 100% re-useable and allowed us to define any gaps before test execution.
• Followed QE processes which ensured that 100% of all documents, test scripts, and test results were located in the appropriate place in event of audit.
• Provided QE Workbook/Test Plan to all business, development and management for approval for 100% of Agile projects describing, at a high level, the scenarios to be executed. Also ensured that 100% sign-off for this documentation was received prior to deployment to production.
• Loaded test requirement into Quality Center for each project. This aided in the test coverage process by having all requirements available for linkage.
• Created test scripts in Quality Center and ensured that for audit purpose, all scripts were linked to the appropriate Business Requirement.
• Coordinated End to End testing with the vendor and other test areas to ensure that the product worked as expected from beginning to end.
• Maintained high level of Business satisfaction by including them on Project Demos of the tested functions.

Quality Analyst

Responsibilities:

• Contractor Systems tester with Blue Cross for the HIPPA and National Provider Identifier project.
• Responsible for generation of test inventories, test cases and test data needed to execute project test cases. Testing also included validation of file transfers to and from Oracle databases.
• Tools used include Mercury Quality Center for writing and execution of test cases and for defect processing.
• Additional tool used include Claredi, PowerMHS, Interleaves, MVS, NPT Translation System, Mobius Document Direct, ACSPROV, Teradata and SQL Assistant.

Quality Analyst/ Integration and Systems Test

Responsibilities:

• Integration and Systems tester with Saber Corporation for a local government health department.
• Responsible for creation of test cases for both integration and systems testing, writing Use Cases, assisted product trainers in developing training materials for the product.
• Test scripts were produced and executed in Quality Center.
• Use cases were developed in Microsoft word.

Quality Assurance Engineer/Function and Systems Test

Responsibilities:

• Function and Systems tester for the Hill-Rom OnSite and Nurse Communication Module Products.
• Responsible for creation of test scenario design, design reviews and maintenance in Doors, QA Director and Agile. Also responsible for product installations, verification and validation with clients, servers, and wireless products.
• Tools used include Test Partner, Microsoft Word, Agile process, Clear Quest, SQL and Sybase. Testing tools also included Wireless Office, Vocera and Questra.
• Responsible for reporting test status to test team and management, and peer mentoring, and setting up demos for marketing and management.

Software Test Engineer/Function and Systems Test

Responsibilities:

• Function and Systems tester for the IBM Rapid Restore Application Software.
• Responsible for installation and product test on both IBM and OEM hardware and for verifying the ability to backup, restore, and recover data to a variety of media. Also responsible for developing Client Application test scenarios for a Linux based recovery server and installing Linux code on the server.

Software Test Engineer/Product Integration

• Product Integration, Component and Systems Tester for Websphere Application Server Edge Components.
• Responsible for product installations, proxy, security and console test execution, problem reporting and scenario maintenance in the AIX 5.2, 5.1 and 4.33 environments.

Staff Software Engineer/Component Test

Responsibilities:

• Reduced stress-testing efforts 50% by developing and executing automated test tool scripts.
• Volunteered for WebSphere testing to help WebSphere test teams complete testing on schedule.
• Coordinated NetView AON product education demo for testers which increased product knowledge and created more efficient testing.
• Developed Topology Test Plan and organized methodology for testing of the Topology Console.
• Managed team of three testers responsible for input and execution of test plans.
• Identified skills shortage and coordinated local training with outside vendor to ensure proper testing of product enhancements.
• Negotiated and received resources needed for Console testing, which enabled proper product testing.

Staff Software Engineer/Beta Test Coordinator

Responsibilities:

• Designed and developed time-wise Beta code installation instruction packages for customers that allowed for quicker installation of product and fewer calls to support.
• Improved data reception 95% by accelerating distribution of Beta code, instruction packages and test tools to customers by electronic disbursement.
• Increased the number of International Beta testers by offering Internet Service Providers to customer in three (3) countries thereby enhancing the modem performance evaluation.
• Developed and maintained Project Management Schedule of Beta activities that allowed management to more accurately track Beta activity progression.

Software Engineer/Team Lead Modem Replacement Project

Responsibilities:

• Minimized risk of modem replacement by 95% by coordinating setup and maintenance of test laboratory to evaluate potential problems of replacing the internal modem.
• Directed installation of pre-load applications and replacement modems for hardware that allowed test team to resolve installation problems prior to product ship.
• Verified accuracy of new installation documentation, thereby decreasing calls to help desk.

Software Engineer Systems Tester

Responsibilities:

• Trained staff on use, performance, and testing procedures for multi-media adapter, which shortened learning curve and increased productivity.
• Managed problem reporting and resolution distribution documentation which enabled access to all issues and resolutions.

Senior Associate Programmer/Customer Service Representative

Responsibilities:

• Created Corrective Service Diskettes for problem fixes, which enabled fixes to reach customers within one week of resolution.
• Reproduced customer problems, which directly pinpointed problem areas and allowed more information to be distributed to development for resolutions.
• Designed and coded test applications in C to test CallPath Server, Trunk
• Adapters, and User Interface for Electronic Support System.