SUMMARY:

• Highly focused, results oriented Software Quality Assurance Engineer; highly skilled in automated and manual software testing and report documentation.
• Over 18 years of experience in quality assurance, testing, and troubleshooting of application software.
• Exceptional problem solving and analytical abilities in the technical areas.
• Excellent communication skills, including experience in technical training, user support, and documentation.

TECHNICAL SKILLS:

Software Test Tools: HP Quality Center ALM, WinRunner, QuickTest Pro, Borland SilkTest, SOAtest, SoapUI

Languages: C++, SQL, Silk 4Test, Mercury TSL

Databases and Related Tools: Oracle 8i/9i/12c, MS Access, Toad, SQL Developer, DynaTrace

Operating Systems: Windows 7/10, Unix/Linux, DOS

EHR Systems: Care360, Chartmaxx

Other Tools: Oracle Weblogic Server Console, WinSCP, Putty, Perforce, Visual SourceSafe, Soffront Track, Wiki, Rally, Jira

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Ohio

Sr. Quality Assurance Engineer

Responsibilities:

• Execute test automation in Selenium for functional testing of web - based applications.
• Perform manual testing of rates and premiums for insurance application
• Write test cases and templates for regression using HP Quality Center ALM
• Coordinated inter-departmental system test project, helping to meet a critical deadline

Quality Assurance Engineer

Responsibilities:

• Developed test automation using SilkTest for functional testing of web-based applications.
• Provided training for new team members on various product areas, including Silk automation
• Utilized Visual Studio-based test tool, SOAtest, and SoapUI for web services testing.
• Prepared and utilized HL7 and XML test messages for lab-based system testing.
• Utilized Toad and SQL Developer for database testing and schema updates.
• Monitored Unix/Linux logs for new feature and regression testing.
• Deployed builds to multiple QA environments using Oracle WebLogic Server Console.
• Production support; troubleshooting customer tickets and tested issue resolution fixes.
• Tested, automated, and assisted with the integration testing for the certification of Surescripts 5010 system upgrade, which went in production on time and without any issues.
• Presented product demonstrations to stakeholders for new and updated system features.

Software Quality Analyst, Team Lead

Responsibilities:

• Analyzed test results, wrote test plans, attended requirements and project planning meetings, and provided training and mentoring for 3 testers as Team Lead.
• Performed automated and manual system testing of an internet insurance application using Quality Center and QuickTest Pro. Also utilized TestDirector and WinRunner.
• Reported defects, provided reports and documentation to Test Manager and project stakeholders.
• Worked with requirements analysts, developers, and business analysts to resolve issues.
• Increased testing efficiency; reducing the amount of time to test by 75% per test cycle.
• Represented System Test team on inter-departmental test process improvement team, contributing analysis information and ideas for improvement.

Quality Assurance Engineer

Responsibilities:

• Wrote test scenarios and assisted in the coordination of User Acceptance Testing of an internet insurance application, which included policy, claims, and billing modules.
• Provided support, procedure documentation, and user training for several groups on Mercury TestDirector.
• Utilized VBScript to customize defect tracking system in Mercury TestDirector for application testing, which was used by approximately 100 stakeholders.

Quality Assurance Analyst

Responsibilities:

• Wrote test scenarios and tested GUI portion of mainframe payroll software application.
• Delivered process documentation for systems testing of a government payroll software application, servicing over 240,000 employees.
• Contributing member of the Testing Functional Expert Team; initiating, updating, and improving testing processes, procedures, forms, and templates per CMMI standards.

Quality Assurance Engineer

Responsibilities:

• Wrote Quality Assurance strategic test plan for company’s new software QA department.
• Documented and performed analysis on test results to ensure product stability.
• Performed software installations of the company’s application suite, including Oracle 8i database client installation, supporting efforts of Project Engineers and Business Developers.

Quality Assurance Analyst

Responsibilities:

• Performed application data table setup and WinRunner data-driven testing utilizing Excel, Access, and SQL for Oracle 8i database access.
• Completed several automated application test scenarios in client’s large-scale test effort.

Quality Assurance Engineer

Responsibilities:

• Assisted Development Leads by generating test plans from requirements and functional specifications of client-server application software, executed tests, reported project status and issues, and wrote functional and performance test result documentation.
• Brought needed skills to the organization around formalized testing and processes for QA, resulting in improved software stability and reduced support costs.
• Wrote software test scripts in TSL for functional testing utilizing WinRunner test tool.
• Set up and administered Oracle test databases in Windows, Unix, and Solaris environments.
• Managed product integration test effort involving Cisco email, Cisco Collaboration Server, and Clarify applications with eLoyalty suite applications, meeting a critical deadline.