SUMMARY:

• Healthcare IT professional, with experience in Quality operations, code Deployments, and Quality Management.
• Worked directly with Clients, Senior and Middle Management, as well as the programmers and operational staff on the front line.
• Accountable for small QA teams, directing day - to-day operations, engaging outside sources for additional training and conducting performance reviews.
• Testing functionality for product services. In testing SaaS\CaaS web products, I make it a habit to maintain collaborative cross-function information sharing, resulting in increased trust and support between matrixed teams.

TECHNICAL:

Testing in Web Services and ASP.NET. Familiar with SOAP UI, Postman and Fiddler2. SQL Server, Sybase, HP 11.0 and HP 12.0 Quality Center, UFT Training for Automation, Web - based applications, Facets Interactive, QNXT, Team Track (defect tracker), JIRA, TFS (Team Foundation Server), UAT, Agile and End-to-End testing., EAR file deployment using WebSphere, Testing in ASP.NET

SOFTWARE EXPERTISE:

Microsoft Office 2000/2003, 2007, 2010, DbArtisan 5.1, AquaDataStudio, RapidSQL, Unix, XMLSpy, Websphere Configuration, Microsoft Windows 2000/2003, Mercury QC9, Sales Force, QSS (Quoting System), IMS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Consultant/Tester

Responsibilities:

• Responsible for testing Utilization Portal for Virtual Health
• Decompose requirements, approved by the business, into detailed test cases
• Create PreAuthorization transactions to process with the Auto Approval Engine
• Ensure engines approve PreAuthorizations based on the rules created in the application
• Create test data for Virtual Health portal and utilized for UAT testing for Texas Medicaid products
• Test functionality of Letter Generator VH product
• Generate defects for Medicaid products in ALM
• Create test cases for reporting requirements
• Participate in daily stand ups
• Provide status on completed assignments to consultants and stakeholders

UAT Test Lead/Coordinator

Confidential

Responsibilities:

• Responsible for updating the business owners and project sponsors on test status of Care Management testing for Texas Medicaid products
• Triage defects in HP ALM with BA and QA teams and provide status
• Participate in release certification meetings
• Create test cases for reporting requirements
• Provide input regarding impact of code for Production push
• Post Production testing of code and portals

Confidential

Sr. Quality Consultant, Jessup, PA

Responsibilities:

• Responsible for testing Membership/Eligibility/Claims modules for Confidential project
• Conduct peer reviews to analyze test cases
• Create Test data in the UAT environment for the client via Facets 5.1 Interactive
• Write test plans and test scenarios for Medicaid Operations
• Build/evaluate Facets testing data for MOMs project for Confidential
• Execute test cases in HP ALM Quality Center for UAT testing
• Create defects in HP ALM and assign to Lead
• Queries database to validate data (SQL)
• Provide input regarding the test bed, test environment, covering both UI and back-end functionality from a UAT perspective
• Testing partnership with QA/Development teams
• Consults with BA’s and SA’s to ensure accuracy of functionality
• Verify web application functionality through manual testing on web browsers
• Client Portal TX (Web Application) testing to ensure User Acceptance/Sign off
• Orchestrate end to end testing across web application components
• End to End functional testing from Eligibility/Enrollment to Claims downstream
• Process claims manually for Medicaid Managed Long Term population
• Familiar with Agile, Waterfall and SDLC processes
• Post Production testing to ensure code stability

Environment: Java EE, Facets 5.1 used to test Extended Enterprise Solutions.

Confidential

Sr. Quality Assurance Engineer, Richardson, TX

Responsibilities:

• Responsible for all test activities assigned and contributor to unit, integration and system testing in an AGILE environment
• Structure test cases based on Epics, stories, daily stand ups and other meetings
• Consult with Brand Officer/ SME’s and front line experts to understand the applications
• Write test plans and test scenarios for CaaS systems
• Execute test cases in Quality Center
• Deploy development builds in QA environments using Octopus/Bamboo
• Provide input regarding the test bed, test environment, covering both UI and back-end functionality
• Testing partnership with QA/Dev teams
• Report defects in Quality Center
• Demo products to the business/owners for UAT sign off
• Testing efforts fostered financial growth and solidified partnerships with CoalFire
• Performs integration testing with multiple features to ensure quality code prior to Production pushes
• Post-Production test execution to ensure code not compromised
• Defect triage and coordination with development using JIRA

Environment: C++, Python, Fiddler2 and SOAP UI used to test Webservices. Browser testing used to test Salesforce: Chrome 32, IE 9 and Firefox 27

Confidential

Sr. Quality Assurance Manager/Lead, Irving, TX

Responsibilities:

• Responsible for supplying Facets test data for system test team.
• Manual testing of multiple products using core back end (i.e. Sybase, SQL Server, Oracle) and Web services testing for SaaS product.
• Analyzing business processes and requirements.
• Managing the test teams and following up on project status.
• Writing test cases based on artifacts, requirements and Sprint back logs.
• Writing test plans and test scenarios to assist the testing teams.
• Reporting defects in tracking system.
• Utilizing HP Quality Center and HP Application Life Cycle Manager to access stories and record defects.
• Web-based testing with multiple products.
• Troubleshooting results and provides feedback to team and Management.
• Providing daily status in Agile meetings.
• Working with Product teams to gather data on updates to products.
• Ensuring products are working seamlessly through functional test cases.
• Planning and testing Facets enhancements for the Healthcare reform

Sr. Quality Assurance Manager/Lead

Confidential

Responsibilities:

• Accountable for supplying Facets/QNXT test data to client.
• Managed tasks with Project Manager to resolve server issues.
• Deployed the code/build in Websphere.
• Wrote test cases according to requirements or business processes, and created defects in Serena.
• Utilized HP Quality Center to enter test cases and defects.
• Configured the application servers post-build.
• Assigned defects after deployment of code and test.
• Arranged triage with Development to resolve defects.
• Transitioned application knowledge to offshore resource.
• Managed joint Gateway EDI testing of Web services with client.
• Joint testing of Claims with EDI test team
• Test conducted in a Waterfall environment

Sr. Application Analyst

Confidential

Responsibilities:

• Responsible for Upgrade/Implementation on client-based systems.
• Configured Websphere components after post-build.
• Managed Constituent Web Solutions testing.
• Configured the Application servers post-build.
• Assigned defects after deployment of code and test.
• Managed tasks with Project Manager to resolve application issues.
• Arranged triage with Development to resolve defects.
• Supported 10 + clients in real-time production issues.
• Transitioned application knowledge to offshore resource.

Quality Assurance Manager

Confidential

Responsibilities:

• Managed testers during development cycles in Irving and Naperville.
• Created weekly status reports across the Irving QA team.
• Managed QA Team to deliver over 90% code coverage for new features.
• Assigned defects across various team functions.
• Reviewed progress and evaluates results of quality assurance projects.
• Scheduled and supervised project work.
• Provided input for the performance evaluation (KPMS) of less senior employees.
• Worked as the Liaison between other departments and divisions.
• Evaluated progress and results and recommends major changes in procedures.
• Operated with substantial latitude for un-reviewed action or decision.
• Worked with internally developed software to ensure compliance with minimum company standards and requirements.
• Created and maintained product Master Test Plans and test plans.
• Ensured that all internally developed software is free from defects and meets or exceeds end-user requirements.
• Performed system and platform testing using manual, internally developed, and third party testing tools.
• Managed environments between Union, Phoenix and Irving sites.
• Responsible for coordinating offshore testing.
• Built teamwork and cohesiveness across IT teams to deliver the highest quality products and services to the end user community.

Quality Analyst Lead

Confidential

Responsibilities:

• Managed environments between Phoenix and Irving sites.
• Led defect meetings to resolve issues between QA/Dev/PM.
• Executed weekly status reports across the Irving QA team.
• Assigned defects across various team functions.
• Distinguished between low and high priority activities and develops satisfying solutions for issues that require unique attention.
• Helped to create the "customer experience" when executing/testing the product.
• Optimized time management during functional, regression and build testing.
• Worked as Lead on Facets knowledge and QNXT test project in Irving.
• Achieved 95 % customer satisfaction for quality improvement.

Quality Analyst Specialist

Confidential

Responsibilities:

• QA Lead on WebSolution testing.
• Worked as the Primary contact for Facets/HealthWeb data access, and the primary lead for Change Package testing to support existing clients functionality and other feature enhancements.
• Handled testing in a timely manner and generates reports to Dev/Support.
• Regression testing to ensure fixes in prior builds are functional for the customer.
• Handled the Specific Use Case testing for SelectHealth, Regence and PacificSource.
• Finalized complex issues that required Facets knowledge in order to replicate exact scenarios for our customers.

Senior Quality Analyst

Confidential

Responsibilities:

• Manual testing of new and existing system functionality based on customer business requirements for HealthWeb.
• QA Lead on e-Enrollment application and provided support to other departments, including Development and Application Support, regarding Facets interaction with the code.
• Rotated on several e-Applications and tested multiple platforms that use Facets as a backend system.
• Reviewed progress of Development builds with Leads and management during test cycles.
• Possessed comprehensive knowledge of application testing in multiple development and quality assurance environments to the completion of assignments.
• Liaison between the Irving and Union offices to keep defect tracking current and ensure that fixes are communicated accurately.
• Point person for database used as backend system.