SUMMARY:

• Over 25 years IT professional experience in Quality Assurance/Testing, Release Management, Configuration Management, Project Manager and processes.
• More than 15 years of Management/Lead experience with on - shore and off-shore teams.
• More than 10 years of professional experience of cross platform testing on Unix, Linux and Windows.
• More than 10 years of experience with DW/BI testing.
• Experience with leading and coordinating UAT/Operation Testing.
• Experience with implementing test tools such as ALM, TeamTrack, etc.
• Experience with application/system deployment/cutover
• Experience in coordinating, cross-functional team and staffing.
• Experience implementing COTS and ERP applications such as SAP, Infor, Peoplesoft, etc.
• Experience in coordinating, cross-functional team and staffing.

TECHNICAL SKILLS:

QA/Testing: Functional Testing, Integration Testing, System Testing, UI Testing, Web Testing, Data Warehouse Testing, Business Intelligence Testing, UAT/Operational Testing, Client-Server Testing, Data Migration Testing, Data Conversion Testing, GUI Testing.

Languages: Java, HTML, Javascript, XML, C, C++, SQL, VB, Fortran

Databases: Oracle, Teradata, Sybase, Informix, Ingres, Unify, DB2, SQL Server

Applications: PeopleSoft, Siebel, SAP, ServiceNow, Oracle Designer, Oracle Discover, Queryman, Toad, Microsoft Office, FrameMaker, OpenView, NetView 6000, Sunnet Manager, Cognos, Informatica PowerCenter, Informatica PowerAnalyzer, Clearquest, Service Now, Peregrine, Remedy, Paradigm, Cognos, Tableau.

Testing Tools: HP ALM, QC, Test Director, Xrunner, WinRunner, LoadRunner), SOAP UI, Webload, Rational Test Suites, eTester, Empower, Teamtrack, TestLink, Defect Management tools

CM Tools: VSS, ClearCase (UCM & Non-UCM), Perforce, svn

Methodology: Agile/Scrum, Waterfall, P+, IEEE, SEI-CMM, ISO9000, Macroscope.

PROFESSIONAL EXPERIENCE:

Test Engineering Manager

Confidential, Houston, TX

Responsibilities:

• Manage overall QA testing and UAT/Operational Testing to ensure new/existing functionality of the software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.
• First point of contact for testing related issues; works closely with PMs and business partners to interpret the project/release goals, objectives, success criteria.
• Work closely with development managers and resources to complete testing cycles efficiently.
• Develop strategy, test data management and test environment
• Manage onshore and offshore resources
• Collaborate with businesses/clients for UAT scope, test cases and resources to meet the UAT proposed timelines.
• Develop UAT kickoff to ensure business committed to the UAT timelines and process..
• Coordinating testing activities including defect triage across all regions (North America, Latin America, Europe, etc.)
• Develop/Implement and deliver project management and QA deliverables.
• Project resources estimation for QA activities.
• Manage defect tracking system and triage defects with stakeholders.
• Provide performance feedback to each of the resources.

IT Compliance Program Lead

Confidential, Houston, TX

Responsibilities:

• Review SDLC, Change Management and QA artifacts/templates, processes, procedures, technologies and staff skills across Confidential Life and Retirements Line of Businesses.
• Identify commonality and differences in ADM (SDLC, Change Management and QA) processes and procedures across Confidential Life and Retirements LOBs to meet Corporate Standards and Federal compliance.
• Work with Corporate IT team and architecture team to implement Service Now tool for global help ticket/incident, service request, enterprise application change management and CMDB.
• Review LOBs new ADM process and procedure deliverables to ensure its meet Corporate Standards and Federal Compliance.
• Identify best of breed SDLC, QA and Application Change Management approaches practiced within Confidential Life and Retirements.
• Implement target state SDLC, QA and Application Change Management processes and procedures.
• Publish detailed project plan and budget estimate towards Confidential Fed Readiness from Confidential perspective.
• Manage and utilize SharePoint for collaboration and review artifacts, deliverables, action plans across all LOBs.
• Develop and implement procedure on collecting KPI and PQA across LOBs for Corporate KPI and PQA reports.
• Collect quarterly KPI data from each of the LOBs/organization and consolidate data to produce KPI trend reports across BU to Corporate and LOBs CIO.
• Provide weekly program status to all LOBs, Corporate ADM and CIO.

Software Quality Lead

Confidential, Houston, TX

Responsibilities:

• Developed, implemented and delivered project management and QA deliverables including of estimation effort and resources needed for QA activities.
• Managed defect tracking system and triage defects with stakeholders including clients.
• Coordinated testing of new software releases to ensure integration into company products meets functional requirement, system compliance, and technical specifications.
• Communicated test progress, test results and other relevant information to project stakeholders and executive management.
• Managed all members of the QA team, and ensure that aggressive deadlines are met.
• Trained, coached, and mentored QA staffs.
• Developed test plans and test case specification for verification and validation of customized products per specific configuration requirements by customers.
• Performed functional integration test, regression test, integration test and UAT coordination released products (SmartPlan Foundation, SmartPlant Instrumentation, SmartPlant P&ID).

Configuration Management

Confidential, New Orleans, LA

Responsibilities:

• Implemented a CMDB to manage all configuration items (CI) for the application
• Tracked and analyzed configuration item (CI) data, to include defects and change data of the COTS (PeopleSoft) product for IPPS-A program.
• Collecting CM related metrics.
• Maintaining the project configuration management information.
• Executing the program configuration control processes.
• Participating in CM meetings.
• Monitoring processes for managing code and product baselines.
• Providing content for the CM suite of tools.
• Controlling documentation.
• Participating in CMMI and auditing.

QA Engineering Manager/Project Manager

Confidential, Tupelo, MS

Responsibilities:

• Managed department’s goal, schedules, deliverables, budget, cost, resources and performed quarterly reviews of the department of 10 resources.
• Managed Quality Assurance testing and resources to ensure new software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.
• Developed, implemented and delivered project management and QA deliverables.
• Estimated effort and resources needed for QA activities.
• Managed defect tracking system and triage defects with stakeholders.
• Implemented test management tool.
• Established and implemented QA standards, best practices, and processes.
• Developed SDLC QA activities.
• Coordinated testing of new software releases to ensure integration into company products meets functional requirements, system compliance, and technical specifications.
• Communicated test progress, test results and other relevant information to project stakeholders and executive management.
• Reviewed test plans and test case specification for verification and validation of products.
• Coordinated with development team to provide requirement specifications, technical specifications and walk-thru and demo new functionality with the QA team.
• Developed and performed functional test, regression test, integration test, performance and UAT of products (WAN Optimization, Route Dynamic, System Management).

Quality Assurance Lead/Manager

Confidential, Tacoma, WA

Responsibilities:

• Managed department’s goal, schedules, deliverables, budget, cost, resources and performed quarterly reviews of the department of 5 QA testers and manage 4 UAT testers.
• Managed Quality Assurance testing and resources to ensure new software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.
• Worked with users in establishing User Acceptance Testing and quality certification of productions being released into production.
• Developed, implemented and delivered project management and QA deliverables for verification and validation of products.
• Attended PM meetings and provide status for each project.
• Attended requirements walk-thru with developers and Business Analyst.
• Attended design review and provide user input.
• Develop and performed Functional Test, Regression Test, UAT and System Test for DW ETL (Informatica) and BI (Cognos), customize Siebel application, Investment products)

Configuration | Change | Release Manager

Continental, Bellevue, WA

Responsibilities:

• Assisted developers with merging code issues related to CM tool use.
• Managed build systems and deployed nightly build to development and test environments.
• Managed code repository using ClearCase including creating new project, delivered code from one project to another project and established baseline for each project.
• Provided Configuration Items for the Release Content, Release Notes and delivered code to customer for every release.
• Coordinated and implemented the latest executables from the other developmental sites and incorporated in the code branch for each release.
• Configured and deployed new builds to development and test environment.
• Provided weekly status report

Senior Quality Assurance Engineer Lead

Confidential, Seattle, WA

Responsibilities:

• Managed a QA team of 5 on-shore and 3 off-shore QA engineers.
• Developed, implemented and delivered project management and QA deliverables.
• Provided daily/weekly status report to managers.
• Attended Projects meetings.
• Developed and performed Functional Test, Regression Test, System Test, Performance and Scalability Test of websites, Informatica PowerCenter, CRM products
• Performed Data Warehouse testing including Integrated Functional Test, Regression Test, Performance and Scalability Test of reports using Informatica Power Analyzer.
• Utilized Informatica PowerCenter to validate ETL testing.
• Developed test schedule, test plan, test cases for each release.

Test/QA

Confidential, Kirkland, WA

Responsibilities:

• Led the testing team.
• Developed and performed XRunner and WinRunner scripts to extract data from Program Data Manager (PDM) and legacy systems and compare the extracted data between PDM and Legacy.
• Executed the scripts for each test cycle.
• Generated compared report for validation with other report.
• Wrote P+ documents for the Xrunner and WinRunner scripts.
• Develop, implement and deliver project management and QA deliverables.
• Provided weekly status report to management.
• Attended cross-functional team meeting of Integrated Functional Test (IFT) Lead.
• Developed and managed testing schedule for each release.
• Improved Quality process
• Developed and performed Data Warehouse testing including Integrated Functional Test, Regression Test, Stress Test and Load Test of Program Query Requests (PQR) via Cognos frontend.
• Developed test plan and test cases for data warehouse (Teradata) project and data migration.
• Performed system test Web reports application and validated data using Queryman.
• Developed and performed functional test, regression test and load/stress test of database migration from DB2 to Oracle and validate data.

System Test Engineer

Confidential, Beaverton, OR

Responsibilities:

• Developed test plans and procedures for validation and verification of products.
• Developed and managed testing schedule for each project.
• Developed and performed system-level functional test, integration test, load/stress test on communication products such as LAN, SNA, OSI, TCP/IP, DNA/LAT, NetWare, X.25 over Ethernet, ATM, FDDI, and Token Ring on NUMA-Q system to shake out problems and determine readiness for FCS.
• Wrote and executed test scripts and produced reports.

Lead Quality Assurance Analyst

Confidential, Bellevue, WA

Responsibilities:

• Developed, implemented and managed testing project schedule for each release.
• Developed and performed XRunner and WinRunner scripts for functional, regression and load tests.
• Provided weekly status report to management.
• Led all testing activities including scheduling, installations, and supporting testers, tech support, marketing and sales.
• Built the team from one person up to five.
• Developed test plans and procedures for validation and verification of product.
• Built the Functional Verification Test Matrix, FVTM, functional definition document matrix and testing matrix.
• Modified test cases as required due to software functional changes.
• Performed system-level functional test, integration test, load/stress test on Paradigm and IBM AIX Trouble Ticket/6000 software to shakeout problems and determine readiness for alpha and beta tests on X-Windows, Windows for Workgroups and FTP PC/TCP, SNMP, X.25, SNA, Ethernet, NetView/6000, SunNet Manager, OpenView, UNIX (Sun Workstations, HP/UX workstations, IBM RS/6000 workstations), Windows (Workgroups/95/NT), RDMS (Ingres, Sybase, Oracle, Informix), SQL.

System Test Consultant

Confidential, Bothell, WA

Responsibilities:

• Performed system-level tests on RPM415i, RPM405I, and MDC4800 software to shakeout problems and determine readiness for software verification and validation.
• Developed test plans and procedures for validation and verification of products.
• Wrote and executed test scripts, and produced reports.
• Built the Functional Verification Test Matrices, FVTM, software release execution matrices, and software requirement specification matrices.
• Modified test scripts as required due to software functional changes.
• Performed tests on RPM415i/504i modem, SPARC workstation, UNIX, C, IBM PC, Communication Analyzer, Laptop, FrameMaker, WINGZ, and Excel.

System Test Consultant

Confidential, Bellevue, WA

Responsibilities:

• Functioned as the lead support for field test.
• Developed test plans and procedures for validation and verification of products.
• Wrote and executed test scripts, and produced reports.
• Built WBS meta and metrics models for test plan and platform.
• Modified test cases as required due to software functional changes.
• Performed system-level functional test, integration test, load/stress test on Vision-NMS software to shakeout problems and determine readiness for alpha and beta tests on UNIX platforms.
• Uploaded and downloaded PBX.
• Developed and performed tests on Accell, OSF/Motif and XWindows, Network Interface managers NIM, Individual Configuration Controller, ICC, NEAX2400 PBX, OSI, LAN, X.25, Ethernet, UNIX, C, PC, SNA, RDMS, Unify, SQL, Sun Workstation, and FrameMaker.

Manufacturing Manager/Programmer

Confidential, Clackamas, OR

Responsibilities:

• Oversaw daily operations including production, quality, scheduling, budget and control cost, quality processes, customer services, hiring, and training.
• Provided technical and production support.
• Wrote a weekly production report for staff meetings.
• Implemented manufacturing processes, quality processes, quality assurance processes, statistical customers supplied drawings, price quotes, and review and research variances in estimate versus actual cost.
• Utilized SmartCAM systems to write CNC programs for tool design and fixture design and programs for the laser system to perform CO2, laser cutting precision parts for precision metal fabrication.
• Managed team of six employees.

Software Test Engineer

Confidential, Tigard, OR

Responsibilities:

• Performed system-level tests on Seiko receptor message watch, software product to shakeout problems and determine readiness for field introduction.
• Modified test cases as required due to software functional changes.
• Developed test plans and procedures for validation and verification of products.
• Wrote and executed test scripts and produced reports.
• Performed the functionality of delivered messages on UNIX, C, LAN, RDMS, Unify, SQL, X.25, Ethernet, NOC, and radio frequency.

Production Supervisor/Programmer

Confidential, Aloha, OR

Responsibilities:

• Performed daily operations including scheduling, production, quality, job routing, gauging, quality control, and hiring and training operators.
• Managed shift of 10 employees.
• Wrote daily reports to the manager and determined shift efficiency.
• Determined decisions when needed for critical operations.
• Provided technical and production support.
• Wrote CNC programs for the laser systems to perform CO2 laser scribing, drilling and machining on alumina subtrate BeO, Duriod, fiber-board, etc., and other applications of advanced laser technology.