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Qa Director Resume

SUMMARY:

SQA Management Consultant with over 16 years experience working in diverse eBusiness, eCommerce, customer portals and custom coded application experience seeking to enrich business processes and customer experience through the use of functional solution architecture, process improvements and technology enablement and also includes multiple environments that have included Product architecture development and decompositions for functional testing, Stress Testing, Regression Testing, Functional Testing, User Acceptance Testing (UAT), Performance and Load Testing design measurements, Reliability testing and measurements, Installation testing, Black Box and White Box testing within all focal points and perceptions of quality. Excellent communication and documentation skills and strong user support abilities. To conclude I am very analytical to research and develop skills to analyze and reconcile issues. I also posses being open minded have a flexible personality, enjoy team work, have the ability to relate to variable personality types and have a Whatever It Takes Attitude.

TECHNICAL SKILLS:

Software: MS Office Suite, MS Project, MS Project Central, MS Team System, MS Test Manager, MS Visual Studio, MS Visio, Lotus Notes, WordPerfect, PeopleSoft Finance and HR, Siebel, SAP, java - based customer-facing web technology, VBA driven Excel workbook customized financial applications, and more.

Applications: Accounting, Shipping, Personnel Databases, Distribution, Billing, Sales, Financial Engineering, EPR - SAP (FI, AP, AR, SD, MM)

Operating Systems: DOS, OS/2, VMS, Win 3.x Windows 95, 98, 2000, XP Windows ME, Macintosh 9.x/OSX Windows NT, Linux, Solaris (8), Win2k3

Browsers: Internet Explorer 5.0/5.5/6.0, Netscape 4.75/4.76/4.77/4.78 , America Online 5.0/6.0, Firefox, Opera

Tools: Mercury Interactive WinRunner5.0/6.0/7.0, QTP, Load Runner, Test Director6.0/6.02, 7.0, Rational Suite, PVCS Tracker, CompuWare, Quick Test, Quality Center

Languages: SQL, Visual Basic, PowerBuilder, Java 2.0, HTML, XML, .NET

Databases: DB2, MS Access, Sybase, Oracle 10g/9i/8i PL/SQL, Pervasive Btrieve, and Microsoft SQL Database

Web Servers: Silver Stream, Web Logic, Cold Fusion and IIS (Internet Information Server) SQL Server, SAP, Microsoft 2003, NFVoip, BO, Provisioning

Internet: Servlets, RMI, JDBC, AWT, Applets

Industries: Oil and Gas, Financial Services, Telecommunications, Electronics Manufacturing, Gas and Energy, Consulting and Internet Research Service, Real Estate, Consulting, Technology, VOIP

Skills: SDLC, Business Analysis, E-Commerce, Business Process, Requirements Gathering, Commerce, E-Commerce Solutions, Enterprise Solutions, Enterprise Architecture, Software Project Management, B2B eCommerce, Web Solutions, Website Redesign, Solution Architecture, Web Development, User Experience, Web Design, WEB Consultancy, IBM Websphere Commerce, IT Strategy, Project Management, Visio, Project Delivery, Software Development, ASP, QTP, VB.NET and much more etc……..

Computer Networking Skills: Strong understanding of the OSI and IEEE networking models, TCP/IP experience includes subnetting, infrastructure design, DHCP, NAT, PAT, DNS, DDNS and WINS, Installing and configuring connectivity components including hubs, bridges, routers, switches and firewalls. Cable installation including all Categories(Ethernet) and Types(Token Ring) as well as thinnet and thicknet. Medium to large scale network design including network capacity planning. Automating deployments using scripted installations, Active Directory Group Policy, and silent setups. Management and configuration of VPNs and Remote Desktop for remote access, Wireless networking and site surveying using 802.11a, b and g, VPN, Virtual Machines, routing and switching, network security

PROFESSIONAL EXPERIENCE:

QA Director

Confidential

Responsibilities:

  • Managed QA functions for full systems SDL (Projects, RADs and Platforms), improving their delivery and in turn minimizing delivery risk and increasing business value.
  • Managed all testing aspects of the whole product lifecycle (PLM)
  • Created User manuals and trained users on new / modified in - house or web based applications
  • Created, executed, and maintained comprehensive test plans.
  • Lead and trained BA’s, PM’s, testers & subject matter experts thru testing strategies
  • Responsible for providing moderately complex technical support for maintenance, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel
  • Responsible for troubleshooting to determine equipment issues by utilizing drawings and technical documentation
  • Created and Maintained software appropriate product written documentation and feedback for onsite service and installations
  • Performed quality control inspections, identified deficiencies, recommended corrective actions
  • In-depth understanding of Wits and WitsML protocols; - Offshore experience.
  • Created / Maintained all documentation PRD’S, Test plans, Product Requirement documents, Program Plan, Software Design Specs
  • Developed a variety of scripts for Unit Test, Integration, Product Test and Regression Test phases
  • Performed routine assignments on a broad range of tasks associated with the implementation of standard techniques and procedures
  • Utilized prescribed methods and information supplied, developed draft inputs to program documentation as it relates to the support functions
  • Participated in field nonconformance investigation through conception to closure
  • Ensured all field data is collected and stored

Confidential, Houston, Texas

Senior Web Test Lead Analyst

Responsibilities:

  • Served as a senior test analyst for the E-Commerce platform implementation
  • Directly involved with development and BA teams to analyze E-Commerce business process and identify unambiguous in use cases requirements.
  • Utilized User Experience Design document to create test scripts (design test steps)
  • Facilitated in all project meetings, including defects and project status meetings
  • Utilized HP Application Lifecycle Management (ALM) to document Requirements, Test Case and Defects
  • Developed and executed complex test cases to validate backend BulePay Credit Card and Check payment process.
  • Develop detailed test cases encompassing all possible uses of the application
  • Coordinated with outside vendors to validate payment transmittal and troubleshoot issues
  • Worked with development team to assist them in reproducing issues and unit testing whereby providing faster turnaround time
  • Tested across OS and Browser combinations included OS, Win7, 8, Vista and Mac, browsers, IE6, 7, 8, Safi, Chrome and Firefox
  • Planned and executed functional, system, regression, integration and usability testing as needed
  • Communicated test status, risks and issues to project management and team members
  • Delegated task for new testers that joined the project
  • Presents executive findings related to testing results as part of the on-going risk analysis and profile of the project.
  • Manages the interaction with business unit representatives on acceptance and signoff on testing results.
  • Analyze requirements and external specifications to determine feasibility for testing and identify gap in requirements from testing standpoint
  • Utilized HP Quality Center (QC) 10.0 to manage the testing lifecycle.
  • Developed and executed automated Functional and Performance test scripts utilizing QTP and Loadrunner 9.1 in a PeopleSoft FI and HR environment.
  • Served as Capacity Performance analyst, working with business analyst to define performance requirement .
  • Reviewed functional workflow and technical design specifications to provide input on increasing robustness, performance, and scalability of the product suite.

Confidential, Houston, TX

Team Lead - Software Engineer

Responsibilities:

  • Current Electronic Bill Presentment and Payment (EBPP) and Customer Portal Principal Business Analyst
  • Responsible for analyzing and documenting over 320 unique use case scenarios within a tight project delivery timeframe. Coordinated and documented user acceptance testing managed system enhancements and coordinated deployments.
  • Responsible for In-house eCommerce implementation .
  • Responsible for providing leadership and guidance during the requirements, design and implementation phase of an eCommerce solution leveraging the core infrastructure implemented in previous releases
  • Responsible for providing leadership and guidance during the design and implementation phase of an eCommerce solution using Use Case modeling techniques and previous eCommerce project experience. Responsible for facilitated the Cutover and Go Live activities.
  • Responsible for analyzing and documenting functional solution architecture, coordinated the business needs with the technical solution, facilitated user acceptance testing, 3rd party vender integration and requirement definition and clarification.
  • Modified and improved the look and functionality of the e-commerce websites.
  • Created, executed SQL Queries to test the quality of Input/output data through SQL scripting against both Oracle and SQL Server.
  • Prepared test plans for all in-house and Web based applications.
  • Created User manuals and trained users on new or modified in-house or web based applications.
  • Worked on Team Foundation Server (TFS) and Microsoft Test Manager (MTM) to effectively manage the product life cycle.
  • Interacted with developers, business analysts and the project manager and used VSTF 2010 to manage the product life cycle.
  • Executed and created unit tests at the developer level for Visual Studio products.
  • Evaluated and assisted end users coordinate UAT testing.
  • Performed and executed scripts for Functional, GUI, Integration, Regression, System, UAT, Configuration and content testing for web-based e-commerce application.
  • Supported end user and through the overall user acceptance testing process.
  • Involved in system analysis and design of comprehensive in-house web based application.
  • Reviewed, documented and implemented user change requests.
  • Developed Crystal Reports with varieties of sells and orders data from Oracle database.
  • Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels.
  • Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases for all company products utilizing Quality Center 9.0.
  • Developed test plans at the UI level on all applications.
  • Conducted testing of marketing and online Payment system.
  • Analyzed business requirements, functional specifications and mock ups to provide functional decomposition.
  • Conducted testing across various platforms in a Web environment (iMac and various Windows platforms).
  • Worked with business analysts, developers, and content department to resolve issues.
  • Lead Automation testing effort utilizing Compuware TestPartner 6.2.

Confidential, Austin, TX

Quality Manager (QM)

Responsibilities:

  • Created, Executed SQL Queries to test Monitoring Tool Micromuse, Netcool, Webtop product.
  • Created test cases for technical clients.
  • Audited Development team and the documentation.
  • Validated data loads through mirrored images.
  • Assisted Development team in Unit testing.
  • Created / Maintained all documentation PRD’S, Test plans, Product Requirement documents, Program Plan, Software Design Specs
  • Responsible for the execution of tactical level activities associated with assembly and migration of application and source code between application developments environments.
  • Executed scripts for Functional, Integration, Load, Performance, Regression, Stress, System and UAT testing.
  • Responsible for working with appropriate business resources, to ensure that documented options are consistent with business needs and requirements.

Confidential, Houston, TX

Lead - Senior Quality Analyst

Responsibilities:

  • Created and implemented test environments for a client-server and distributed system involving relational databases.
  • Created detailed test cases/scripts for technical and/or business clients.
  • Created functional and technical documentation.
  • Implemented the process design for testing purposes.
  • Responsible for Manual-Automated testing, testing tools, writing test plans, and reviewing test cases.
  • Responsible for the execution of tactical level activities associated with assembly and migration of applications and source code between application developments environments.
  • Assisted QA teams to ensure that scheduled changes are implemented only after proper testing.
  • Ensured that policy, regulatory and control requirements are met through execution of standard transition checklists and procedures.
  • Ensured all relevant applications documentation is updated, and signoff had been received, at the end of each phase of each test cycle.
  • Reported the progress of release and Configuration Management activities to all impacted stakeholders.
  • Created and executed testing scripts for a banking application.
  • Executed scripts for Functional, Integration, Load, Performance, Regression, Stress, System and UAT testing.

Confidential, Houston, TX

Senior Quality Analyst

Responsibilities:

  • Responsible for providing test-planning activities that included Test Strategy definition, Test Plan creation and Risk Analysis for Web-based application testing.
  • Responsible for researching Automated tools for application and Monitoring tools for Web and Database Servers.
  • Developed enterprise-level software product documentation and procedures for the system interface and agency interface.
  • Executed manual and automated test scripts for Unit Test, Integration, and Product Test and Regression Test phases for SAP client/server applications within an SQL Query in DB2.
  • Participated in test activities and facilitated integration between implementation teams to define, discuss, and validate any high-level and detailed configuration design issues through the project.
  • Administrator for in-house bug tracking application, utilizing it to document Test Events, expected results, Log and Track bugs and Track and measure test execution and progress.
  • Created and executed testing scripts for an Oil and Gas Product.
  • Executed scripts for Functional, Integration, Load, Performance, Regression, Stress and UAT testing.

Confidential, Houston, TX

Quality Analyst / Control Consultant

Responsibilities:

  • Assist the customer implementation team to define, discuss, and validate any high-level and detailed configuration design issues through the project.
  • Resolve complex data integration or deployment issues.
  • Leverage deep industry-specific expertise to develop implementation strategies.
  • Analyze, evaluate and interpret specifications and testing requirements.
  • Develop and execute test cases for internal systems, web applications, mainframe applications, agency interface, and automated underwriting applications.
  • Create test plans, coordinate test plan reviews, develop, execute, and maintain both manual and automated test scripts, validate test results, record issues, and develop and present release readiness assessments.
  • Execute Load/Stress test cases in a Web environment.
  • Monitored Web Server, Application Server, DB Server and Network to identify the bottlenecks.
  • Assist the DB team to analyze and optimize SQL queries.
  • Assist the Web Server team to fine tune the Server.
  • Created and executed testing scripts for a Web Based Application.
  • Executed scripts for Functional, Integration, Load, Performance, Regression, Stress and UAT testing.

Confidential, Houston, TX

Senior QA Consultant

Responsibilities:

  • Develop Test Strategies, Plans, and cases from engineering documentation, such as Specification documents, POR documents and Engineering Response documents (ERD).
  • Review Specification Documents and provide feedback as to technical content and suitability for use in test case development.
  • Research Confidential Servers, supported OS’s and supported options for development of test cases and matrices.
  • Test Confidential Servers - Options such as NICS, Array Controllers, LVDS drives, SCSI controllers, Remote Insight boards, External Storage boxes and cabling.
  • Execute integration and regression testing.
  • Create, maintain and utilize Test case database.
  • Create automated scripts for commercial, proprietary and web-based applications utilizing WinRunner.
  • Compile and maintain update version of the Confidential Mgmt. CD.
  • Created and executed test scripts utilizing QA Partner, SAP functional areas (AP, AR, GL).
  • Utilized QADirector to create test scenarios and CompuWare for functional test automation.
  • Executed scripts for Functional, Load, Stress and UAT testing

Confidential, Houston, TX

Senior QA Engineer

Responsibilities:

  • Managed a high end QA project from infancy to implementation. Provided the framework for methodology and processes that was implemented company wide.
  • Provided value added solution options for performance problems in a web environment.
  • Technical lead for the design and implementation of a fully-automated regression test system using WinRunner testing tool.
  • Designed and implemented test procedures for Test Director and WinRunner.
  • Scripted code using WinRunner TSL (Test Scripting Language).
  • Provided test-planning activities that included Test Strategy definition, Test Plan creation and Risk Analysis for Web-based application testing.
  • Developed standard operating processes and procedures in order to ensure consistency and accuracy of efforts among test team members.
  • Executed internal VB GUI applications for functionality testing.
  • Developed and executed application specific test plans and detailed test cases in a Web environment (Java 2.0, XML, JSP, Servlets, Web Logic, Netscape Server, AOL, Netscape and IE).
  • Created and executed scripts for a Web Based Trading application
  • Executed scripts for Functional, Integration, Load, Performance, Regression, Stress and UAT testing.
  • Executed Regression manual test scripts within a Lotus Notes application.

Confidential, Houston, TX

Senior QA Consultant

Responsibilities:

  • Perform initial QA project assessment and implemented framework for project scope and duration.
  • Manage testing operations in a fast-paced environment and coordinate effort to develop test cases and procedures.
  • Responsible for researching SAP interfaces to other systems and their functionality.
  • Responsible for leading the work activities of each Option Team to meet the projects objectives.
  • Responsible for quality content of the final deliverables including cross team consistency.
  • Responsible for working with appropriate business resources, to ensure that documented options are consistent with business needs and requirements.
  • Coordinate of knowledge transfer of Test Director to testing team.
  • Manage test execution progress and monitoring of issue / error resolution.
  • Ensure execution of all defined test cases within functional area of responsibility.
  • Monitor daily test activities and progress including issue / error resolution.
  • Interact with team leads to identify resource constraints and issues
  • Participate in test activities and facilitate integration between teams.
  • Develop test cases for the system interfaces.
  • Execution of test events in accordance with planned cut over sequencing.
  • Utilized Mercury Interactive Test Director 5.0 to document Test Events, expected results, Log and Track bugs and Track and measure test execution and progress.
  • Served as Test Director Administrator for 100 users.
  • Develop a variety of scripts for Unit Test, Integration, Product Test and Regression Test phases.
  • Utilized advanced programming techniques to increase efficiency and code reusability with-in WinRunner 5.0/6.0.
  • Utilize VB6 creating complex processes/queries.
  • Execute internal VB GUI applications for functionality testing, System and User Acceptance testing.
  • Utilize SQA Manager and SQA Robot 5.0, 5.1 and 6.0 in the SQA Test Team.

Confidential, Houston, TX

Senior QA Consultant / Team Lead

Responsibilities:

  • Manage a team of 6 employees for rollout of Confidential - 1200 + users.
  • Travel to remote sites as Project Lead.
  • Develop imaging process and procedure to expedite rollout process.
  • Design test plans and procedures.
  • Train clients on Windows 95 and Windows NT Workstation 4.0 OS.
  • Undertook Internet and e-commerce testing of application software.
  • Develop and coordinate testing schedules.
  • Execute test cases and validated accuracy of test results.
  • Review test cases and test execution for preferred applications tested by the end user and documented defects.
  • Document defects and results for client and audit review.
  • Executed Performance, System and User Acceptance testing scripts

Confidential, Houston, TX

Senior Tester / Software Administrator

Responsibilities:

  • Design test Plans, Procedures and Test Cases to validate applications are Year 2000 compliant.
  • Gather test requirements and execute manual test procedures.
  • Coordinate baseline, regression, and forward-date test runs with programmer analysts.
  • Review test cases and test execution for preferred applications tested by the end user and also documented defect in Test Cycle repository.
  • Develop all enterprise-level software product documentation.
  • Analyze causation and coordination with appropriate parties to seek timely resolution satisfactory to the client.
  • Supervise Level 1 & 2 Support personnel for 1000 users.
  • Convert cc: Mail to Lotus Notes 4.5.
  • Maintain Reflections 4.1 for Oracle.
  • Administrator for Lotus Notes 4.6

Confidential, Houston, TX

Senior QA Consultant / Application Analyst

Responsibilities:

  • Project / Technical Lead for the design and implementation of a fully-automated regression test system.
  • Develop and execute automated test scripts for SAP client/server applications.
  • Maintain System Support for Confidential 4.0 Server, Workstation and Win95.
  • Consult Business Analysts on various application issues.
  • Manage Help Desk Support for 1500 users.
  • Oversee Token Ring to Ethernet conversion.
  • Install Confidential ProLiant Servers with Windows NT 4.0 into production.
  • Assist with performance and oversee system administration and network administration.
  • Monitored application/systems software and hardware operations for Lotus Notes/Domino.

Confidential, Houston, TX

Geological Analyst

Responsibilities:

  • Develop and execute SQL Query in DB2.
  • Design detailed test cases with predefined expected results.
  • Schedule and execute test cases.
  • Create discrepancy reports for each problem discovered during the testing phase. Discrepancy reports were used to identify, prioritize, and schedule associated fixes.
  • Facilitate geological and scientific reporting for various applications.
  • Manage paradox database for storage of scientific data.
  • Generate software standardization and process procedures.
  • Supervise software rollouts - Win95 and Confidential 4.0
  • Direct and Train users on Win95, MSOffice97 and Lotus Notes 123.

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