SUMMARY:

14 years experience in software testing and leadership. Exceptional project management skills, including the ability to effectively deploy resources, managing multiple projects of various diverse scope in cross - functional environments that includes SOX compliant, multi-tier, software systems using Agile and plan-driven development methodologies. Proven success in creating and implementing plans to achieve long-term strategic objectives that are aligned with company initiatives. Advanced in collaboration across boundaries and making sound business decisions.

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential,Irving, TX

• Large electrical supply distribution, with over 600 stores internationally.
• Applications included a Windows point of sale/supply chain suite, web-based .Net E-commerce and reporting tier, and mobile solutions that support customers in the field.
• Enhanced a QA team from 6 to 21 testers on/offshore, for manual and automation testing across 6 applications.
• Defined and implemented QA processes and procedures for manual and automated testing.
• Recruited, trained, and mentored test analysts and automation engineers.
• Led effort that increased test automation by an average of 49%.
• Reduced bug count by 18% in two legacy applications, while productivity increased by 75%.
• Led effort to provide proof of concepts for mobile test automation using Xamarin and Appium.
• Led and coordinated effort to reduce the production change request test queue from 250 to 10.
• Procured and maintained configurations and allocation of 21 virtual test machines on a local server, resulting in reduced runtime by 50% for automation through distributing tests, and improved manual test efforts by helping to eliminate test data corruption.
• Created and presented test automation ROI for 2018 budget, using past achievements to project growth
• Improved QA story estimates by implementing a daily capacity model for testing.
• Implemented test metrics for manual and automation efforts through TFS UI and Data Warehouse.
• Reduced regression effort by implementing a risk-based and targeted approach for testing.

Environment: Windows 2012 Server, SQL Server 2012, Team Foundation Server, Selenium WebDriver, Coded UI, C#, .Net, Local and Virtual testing

QA Test Lead

Confidential,Houston, TX

• Led and drove the definition, preparation, and execution of testing strategies for Functional and System Integration test phases for the LSAMS development.
• Used IMB iAccess (green screens) to manually test application, Linoma Surveyor software to create SQL statements for testing DB2 database and data mining, monitored and prioritized testing workload of offshore team to ensure quality results are delivered on time and within budget.
• Created and executed tests using Team Foundation Server. Defect management with TFS 2013
• Managed test suites using MS Test Manager 2013
• Collaborated with peers in Development, Analysis, and Project Management to implement the strategy hands-on for the project.
• Managed and maintained progress reporting and defect tracking and resolution using Excel pivot tables with TFS, identifying and managing risks to testing as appropriate.
• Used SharePoint and Daptiv PPM for project management and reporting

Environment: IBM AS400 (iSeries), DB2, TFS, Visual Studio Test Manager, SharePoint, Daptiv

QA Manager

Confidential,Lewisville, TX

• Managed 14 QA resources on/offshore, resource planning/allocation across multiple teams/projects
• Defined and implemented QA processes and standards for manual, automated, and performance methodologies, tools, and templates
• Led and drove the definition and execution of testing strategies for Functional, System Integration, Security, Performance and User Acceptance test phases according to the defined test framework
• Collaborated with peers to implement the strategy hands-on across the organization
• Managed and maintained progress reporting and defect tracking and resolution
• Monitored and prioritize d testing workload of matrixed team to ensure quality results are delivered on time and within budget
• Analyzed processes, defined opportunities for offshoring, standardization, streamlining, and automation
• Accountable for the productivity and the impact of QA organization

QA Manager

Confidential,Westlake, TX

• Supported testing for hundreds of applications across business units with project budgets totaling (>$50m)
• Improved test planning, strategies and verifications through the creation and implementation of standardized quality assurance documentation, execution, and reporting.
• Improved test case quality and decreased the number of defects found during QA and UAT testing by implementing test plan and test case reviews with the technical and business teams.
• Defined and implemented HP Perf. Center standards for engagement, SLAs, execution, and reporting.
• Improved management of QA resources and test schedules by coordinating with IT, Business, and QA leaders to identify overlaps in test planning or execution across programs.
• Improved UAT planning and execution by influencing early involvement of business teams in projects, creating templates for planning, coordination, and reporting to make UAT successful.
• Increased automated regression by implementing a standardized framework and engagement model utilizing QTP, Selenium and VSTS.
• Upgraded the testing enterprise from HP Quality Center versions 9 and 10 to ALM 11.
• Successfully delivered an ETL project of a portion of the Tax business from a Legacy Mainframe system to SQL Server 2012, utilizing a Dell solution.
• Managed and led testing for a large data center move from legacy systems to a new Dell data center
• Responsible for the recruitment of onsite test leads and analysts.

Program Level Test Lead

Confidential, Plano, TX

• Managed E2E testing of the merchandising and marketing departments across as many as 200 integration points and 40 applications in a multi-vendor onsite/offshore team of 70+ testers and analysts.
• Created and drove the testing project schedule, to include the dependencies of tasks and mitigation around risks and issues, and completion of testing milestones per the plan.
• Collaborated with senior leadership to standardize test processes, tools, and methodologies enterprise-wide. These efforts resulted in improved Business Process Testing in Quality Center, an improved Master Test Pan template, and the implementation of ITKO Lisa for automated testing and validation of web services and TIBCO events, as well as improved deployments to production.
• Managed test budget and resource estimates at the program level that included 18 simultaneous test tracks, automation and performance testing, ensuring all time tracking was accurate, and interviewing/onboarding new test leads and analysts.
• Coordinated performance test efforts between Confidential and IBM partners that included identifying and scheduling specific tests and working with shared services groups such as Capacity Mgmt and Application/Data Architecture, resulting in an increase in capacity and transactions per second.
• Decreased defects in Production by working with the business to improve the UAT test planning and execution process.
• Improved the management of nine test environments that included resources such as IBM WebSphere Application Server, TIBCO, and DB2, by tracking the configurations and data elements and scheduled shared environment resources across System, UAT, and Performance test stages.
• Merchandising Enterprise Assortment Planning project (~$25m) using Java/Oracle/Informatica in an Agile environment against Test Driven Development.
• Enterprise project (~$25m) to implement a Master Data Management solution that used batch processing and messaging to move Confidential marketing data from a Legacy system to an IBM package that would ultimately store data in a Teradata warehouse.

Environment: Informatica, Oracle, Teradata, DB2, SQL, Agile, Java, Test Driven Development, Maven, Windows Svr 2008, Quality Center 11, QTP, LoadRunner

QA Engineer

Confidential, Westlake, TX

• Improved test processes and reduced project risks by collaborating with IT and Business Leaders.
• Implemented a standardized Verification and Validation process collaborating with Sr. Directors in QA.
• Implemented processes for Peer Reviews, Test Phase Transition, and Risk-based Test Design.
• Managed the test schedule and task distribution across virtual test teams abroad
• Trained and Mentored analysts on QA processes/ procedures, delegated tasks, and supervised progress
• Improved test efficiency and effectiveness by creating technical documents relevant to software tested and QA operations, including instructional documents to guide testers through the scenarios, as well as providing an evaluation of SOAPscope software to be used for testing web services.
• Streamlined the process for web services testing across multi-tiered environments by collaborating with database and front-end UI development teams, test automation team, and QA management to setup the automation framework.
• Developed and executed Keyword-Driven QTP 9.1/9.2 scripts to setup accounts and perform financial transactions, and validate and analyze test results

Environment: Quality Center 9.0, QTP, Rational ClearQuest 7.0 for defect management, NET (C#) and JAVA web applications, MindReef SoapScope 5.3 for web services validation, RUMBA 3270

QA Engineer

Confidential,Westlake, TX

• QA lead/analyst for the Fidelity Institutional Group, which hosted Fidelity’s Customer Account Maintenance app., consisting of a .NET (C#) / CICS user interface, web services, and batch processing.
• Used test tools such as Quality Center 8.2 to create and execute tests, Rational ClearQuest 7.0 for defect management, RUMBA 3270 for mainframe validations