SUMMARY:

• Qualified business and ITIL& ISTQB Certified IT professional with 7 years of experience in Banking and financial, Insurance services product implementation for global banks.
• Expertise in various phases like understanding the user Requirements, Automation Analysis/Design, Testing, Project management, & product development along with end to end product delivery across the SDLC phases.
• Hands - on software testing experience specializing in Software Testing, includes manual testing and automation testing Develop and maintain QTP/Selenium Webdriver Framework/s using Hybrid using JAVA, Data /Keyword driven Develop test harnesses for API testing, work with debuggers
• Expertise in SAS Testing, Web Base Application Testing, and Business object report generation and verification.
• Experiences in V-Model and STLC methodology such as Test Planning, Test Design, Test Execution, Bug Life Cycle and Status Reporting
• Experience in Black Box Testing like:- Functional testing, Regression testing.
• Good Interaction with client in terms of requirement gathering and delivery
• Good Knowledge in Banking and Finance domains, Quality center for Test Management
• Good Knowledge on Cloud computing and virtual servers FIX protocol, messaging, connectivity, and communication using VeriFIX, Aeigs or similar FIX testing tools.
• Expertise in QTP & Selenium to generate test Scripts for function regression testing on Web based projects
• Proficient in Descriptive programming and FIX Protocol Technical Implementations
• Blue Print Requirements Center certified for effective management of the business requirements, use case preparation & system design.
• Strong client handling acumen & liaising with all the in country e-Business channel heads for requirements gathering.
• Proven expertise in resource & Project management and developing strong networks within the various stakeholders to ensure timely delivery.

CORE COMPETENCIES:

• Multiple project management & coordination
• Team building & leadership
• Requirements gathering
• Techno functional
• Solution architecture for new product initiatives
• Cross domain exposure
• Requirement Analysis
• Client Handling across Americas, Europe & Middle East.

TECHNICAL SKILLS:

Test Automation tools: Selenium, FIX, UC4,QTP, QC, Jira, Agile, Scrum, Firebug.

Languages: Visual Basic, HTML, XML, SQL, Java, J2EE, C#, ASP.NET, LAMP

Test Scripting: VB Script, JavaScript

Operating Systems: Windows XP, Windows 7, Linux, Unix

Software: Microsoft Office Suite

WORK EXPERIENCE:

Confidential, New Jersey

Test Lead

Responsibilities:

• Good knowledge in Core Banking domain products to support the LAM Rainbow UAT Phase 1B testing for Banking in LAM Region.
• Working as Test Lead for Banking Application thereby involved in SAS test planning, Test Design, allocation and Client Engagement at Offshore and execution for the Banking modules.
• Develop test automation programs financial institution products using Selenium RC / Java / Testing Agile environment, scrum, participate daily stand - ups etc.
• Fully responsible for overall migration and integration of modules with back end applications and make sure the applications performed as expected by testing thoroughly as per the testing protocols by preparing and executing the unit, system & UAT test plan using interest tool in case of any issues in the programs.
• Working on different US Specific applications such as One Eclipse, eCRM, eCRC, CMR, ESB Tibco, IVR Integration, Integrated BPM, Sales Station
• Working with FIX protocol, messaging, connectivity, and communication, using VeriFIX, Aegis, or similar FIX testing tools.
• Converted use cases into end-to-end test procedures and executed them Automated acceptance testing of new releases using Selenium IDE/RC Utilized SQL to validate test data and test results.
• Created test plans to meet all features based on specification requirements, using QC, Jira Worked with developers, test engineers, customer support, and product management. lead automation of concurrent cloud-based cross-browser testing to quickly validate new features and workflows, minimizing the turn-around time for testing by extending and optimizing our in-house framework. We were the first group with automated deployment and regression testing, and a continuous integration / build system.
• Adapt in HP QC 10.0, QTP 10.0

Confidential

Test Lead

Responsibilities:

• Good knowledge in Banking domain products to support the Frankfurt (FDC) migration testing for Banking, Cards and JFP Applications CEEMEA Region.
• Worked as Test Lead for Banking Application thereby involved in test planning, allocation and Client Engagement at Onshore and execution for the Banking modules.
• Worked on different Poland Specific applications such as GRB, Citi plus, ALS, UWS, TP, TRB and JFP.
• Good Knowledge and hands on experience in SDLC
• Coordinate with Subject Matter Experts (SME) to understand the enhancements. Act on Agile testing the development as per the functionality
• Adapt in HP QC 10. QTP 10
• Responsible for delivering a quality product by incorporating proven QA methodologies to ensure proper test coverage.
• Analyze client business requirements and relate them to the products capability by completion of implementation workbooks
• Involved in Client SME calls/Meetings at onshore to raise and highlight issue pertaining to swift execution of banking modules for both UAT & PAT stages.
• Received appreciation from the customer for completing the execution on time with No Defect Percentage.
• Received Best onsite SPOC from Delivery Head.
• Received a C-SAT for delivering the project with 100% Customer satisfaction.

Confidential

Test Engineer

Responsibilities:

• Good knowledge in Confidential accounts and Retails banking domain products to support the Citi Rainbow Project CEMEA Region.
• Good Knowledge and hands on experience in SDLC
• Coordinate with Subject Matter Experts (SME) to understand the enhancements. Act on testing the development as per the functionality.
• Have involved in Testing from Understanding FS, Raising Clarifications, Preparing test cases, Test Execution and Defect Management
• Act as business tester for the new developments on different modules as per the requirements of functional specifications (BRD) and produce relevant documents like User Guide, Test plan result and CMMI documents as per the org guidelines and policy.
• Ensure the development is tested and satisfies the actual requirements as per the Functional Specification before delivery.
• Worked with the development/Business Analyst team to review requirements specification and design documents
• Understand the Requirements and raise the clarification if required, also provide better solution for the requirement.
• Understand the requirement from Rainbow and proceed with the GAP analysis with BAU to fit the right functionality to the new system from BAU perspective.
• Involved in Database testing using SQL queries

Confidential

Developer

Responsibilities:

• Worked for different departments of COBB & Gas South Project:
• Analyse client business requirements and relate them to the products capability by completion of implementation workbooks
• Understand the Requirements and raise the clarification if required, also provide better solution for the requirement. Identify the issues during analyse and suggest improvements for the development in functional perspective.
• Liaise with Client, Region, Project managers, Project team members, and various other stake holders to ensure the FSD’s are delivered.
• External Affairs Department: Working on complaints received by the client from the Confidential (Public service Commission) / BBB (Better Business Bureau) and reverts back to them with the relevant Data pertaining to the customer’s account.
• Involved in 24/7 production support activities and providing the fix for production abends which has SLA of 30 minutes
• Worked on Problem Tickets logged in Magic Tool which has SLA of 7 days
• Debugging and fixing the Problem Tickets using Xpeditor & Intertest tools
• Involved in Functional Testing
• Managing three different market applications.
• Responsible for ensuring client Service Level Agreements are met at all times and systematic corrective action plans implemented
• Solely responsible for training the agents to take on additional responsibilities who in turn are responsible for any updates that go to the floor.
• Maintain Client relationship by regularly checking on the progress.
• Ensure major client complaints are researched and appropriate action taken.
• Review daily performance and make changes to enhance the productivity.
• Handling NHT ( New Hire training ) for customer Care executives
• Conducting Refresher trainings