SUMMARY:

• Strong understanding of project management principles; standard methodologies such as System Development Lifecycle (SDLC), Software Testing Life Cycle (STLC), Product Development Lifecycle, Rational Unified Process (RUP), SEI; and process improvement methodologies such as Six Sigma and Capability Maturity Model Integration (CMMI).
• Good analytical and troubleshooting ability with attention to details solve issues. Diagnosed and resolve critical issues in a highly challenging environment.
• Experiences in building exceptional relationships to resolve issues and complete projects with various lines of business, customers, vendors, compliance and within IT.
• Developed and updated knowledge database for support teams so that recurring issues can be resolved quickly and reported to development for permanent resolution.
• Strong understanding and hands - on experience with, Information Technology Infrastructure Library (ITIL) best practices and Configuration Management Database (CMDB).
• Partnered with developers, product managers, operational management, functional management and other stakeholders in understanding and defining the test requirements from inception to delivery of the product incorporating tools like RTM (Requirements Traceability Matrix).
• Strong understanding in manual test planning, creation, execution, and analyzing the test results for upwards reporting.
• Strong understanding of Blackbox and Whitebox testing, including: Smoke Testing, Functional Testing, Backend Data Testing, Integration Testing, Regression Testing, Cross-browser compatibility Testing, UAT Testing, Load and Stress Testing.
• Hands on experience in testing Mobile Devices, Phones and tablets on various different OS (Android, IOS)
• Extensive experience in writing test plans and test cases.
• Proficient in using SQL to perform backend data testing on RDMS like Microsoft SQL Server.
• Experienced with different application lifecycle management tools such as HP Quality Center, ALM and Jira
• Strong understanding of PCI, SOX and HIPAA compliance standards.
• Led project meetings with Project sponsors and Stake holders on testing plans, status, risks and issues.
• Developed strategic relationships and partnerships with local and international vendors resulting in high level of coordination and team work.
• Superior communication, presentation, analytical, problem solving and customer management skills.

TECHNICAL SKILLS:

DBMS: Oracle, SQL Server, Microsoft Access, Lotus Notes

OPERATING SYSTEMS: SunOS, HP-UX, IBM RS6000, LINUX, AS-400, MS-DOS, Windows 2000, Windows XP

PROGRAMMING LANGUAGES: SQL, Visual Basic, HTML

TEST TOOLS: Test Track, Data Routing, BugZilla, HP Quality Center.

ERP: SAP, Oracle Siebel and Microsoft Dynamics

SOFTWARE: Service Now, Visual Studio, .NET, Microsoft Project, Borland Turbo C++, Macromedia Studio MX, Microsoft FrontPage, Website, PcXware, PCAnywhere, VNC, Remedy, Microsoft Office, Microsoft Exchange, Sugar CRM, Visio, Eudora, Internet Explorer, Netscape Navigator, FireFox, OnNet, XonNet, Putty, VMWare, Remedy, Support Magic, CVS, Clear Case, Symantec products

PROFESSIONAL EXPERIENCE:

QA Analyst

Confidential

Responsibilities:

• Responsible for Testing the entire end to end Business Processes related settings.
• Reviewed the Business and functional requirement documents and identified Test scenarios.
• Created Test strategy based on functional requirements, created detailed test plans and created and executed test cases.
• Extensively performed Smoke testing, manual testing, requirements verification testing, functional and user acceptance testing (UAT).
• Involved in System and Integration Testing and assisting users in UAT, taking their sign off.
• Involved in developing test cases, test scripts and test harnesses based on high-level and detailed designs using Load runner.
• Assisted in problem resolutions for various legacy and SAP systems.
• Participated in review meetings and took the initiative to meet the testing targets.
• Tested the Automatic Account Determination and Integration with FI module as per business requirements for Material and Sales Process.
• Worked in close coordination with configuration Team and business analysts in performance and failure analysis of detected problems.
• Responsible for the business process flow check of order management processes, shipment process, availability check, complex pricing procedures under different conditions applicable on net cost, discount, rebate and intercompany billing, transfer postings, and other transactional tests.
• Executed test cases manually to verify the expected results.
• Attended several walkthrough meeting with the Business Analysts, Project Manager and developers and provided feedback accordingly.
• Manually written the SQL queries to test the back end database for ERP Baan.
• Helped the Lead create Traceability Matrix to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.

QA Analyst

Confidential, Richfield, MN

Responsibilities:

• Worked under the agile methodology, for documenting requirements, compatibility testing, mitigating issues and documenting solutions.
• Participated in sessions to gather requirements from application owners to find how they would like the application to work
• Performed Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Worked with the business in identifying and accepting the best practice standards for mobile platforms.
• Participated in the weekly sprint planning sessions to identify the user stories for the future sprints
• Created Test plans, wrote test strategies and test closure documents.
• Reported the management with the test coverage, test progress, Bugs identified and their statuses.
• Created matrices to show the accurate traction of the project.
• Facilitate Smoke Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Logging defects, opening and resolving tickets, Accept reject stories in BugZilla
• I am also running PTO automation tool for QTP Regression for the White Label
• Performed functionality testing, Integration, regression and Back End testing.
• Using Soap UI to report the functional and regression testing results for POB results and Activations.

QA Analyst

Confidential, Mpls, MN

Responsibilities:

• Specify system requirements, interface agreements and test scenarios including system process flows, use cases, user interface designs, data specifications, interface agreements, security and performance requirements, and service levels.
• Took active part in daily Scrum meetings, weekly status meetings and deployment go/no go meetings.
• Performed Smoke Testing on new builds of application.
• Performed functionality testing, usability testing, Back End testing, and coordinating UAT testing.
• Co-ordinated the testing of NovaMobile app on different phones and tablets with Android and iOS operating systems
• Co-ordinated testing the Nova app on different Phones, Tablets (iPad) with Android and iOS operating systems processing
• Critical testing areas include software, database and customer experience on the web and iOS / Android Mobile App.
• Reported weekly progress of both (Android and IOS) platforms through pivotal graphs to the higher management.
• Prepared the Test data and created Positive and Negative scenarios based on the design requirements.
• Wrote SQL queries to perform Back-End Testing.
• Attended walk through meetings with the Business Analysts, Project Managers and QA leads.
• Interacted with business users and document any changes in business requirements.
• Coordinated with development teams for Code deployment.
• Coordinated with Product Owners, Project Sponsors and Project Managers for before handing over to production.

QA Analyst

Confidential, Rancho Cucamonga, CA

Responsibilities:

• Analyzed requirements and developed Test plans & Test Execution plans
• Identified test scenarios, developed test Cases and test Scripts in HP Quality Center 9.2 and MS Excel
• Communicated and worked with configurators, Business Analysts, and developers
• Worked in a very dynamic environment that used Agile methodology with 2-3 week sprints, daily scrum meetings, burn-down charts, task weighting, and story/backlog planning.
• Worked with an offshore team of developers, testers and execute test scripts. Critical testing areas include device connectivity and software, database and customer experience on the web
• Worked closely with the Product, Project and Development Managers to finish the tasks assigned in order to reach the deadline.
• Wrote SQL queries to test and validate data requirements.
• Developed Traceability Matrix to analyze requirements coverage
• Conducted functional, integration, performance, cross-browser, & regression testing
• Analyzed UAT issues and requirements to develop appropriate test execution plans and cases for identified issues
• Executed test scripts, analyzed results, and reported defects using Quality Center