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Senior Qa Analyst / Tester Resume

SUMMARY:

  • Test Manager of large scale testing projects
  • Senior Quality Assurance Test Team lead, Quality Assurance Analyst and Tester
  • Ability to develop detailed Test Plans, Test Scenarios, Test Cases, and Test Scripts based on use cases, user stories, functional and technical design specifications, and business requirements
  • Full Lifecycle testing (SDLC - Software Development Life Cycle) (Unit, Integration, Functional, System Integration, Source-to-Target, Parallel, Regression, UAT, BETA)
  • Tests COTS, custom software, PC, Client/Server, Mainframe, Web, Portal, Dashboard, Intranet, E-commerce, and Batch applications
  • Working knowledge of ISO-9000, CMM Concepts, Agile, Waterfall, and RUP Methodologies
  • Data mining
  • Source to Target and back end data validation
  • Report development via SQL, Access and Passport queries
  • Ability to develop complex reporting requirements documents
  • Data Mapping (front end and back end)
  • Experience with relational databases (RDBMS)
  • Business & Report Analysis
  • Ability to elicit requirements
  • Ability to develop complex business, functional and technical requirements documents (BRD)
  • Performs and documents Gap analyses
  • HP Quality Center 11.0 (ALM - Application Lifecycle Management)
  • Formal training and working knowledge of Rational Tools
  • Website Designer and Coder (XHTML & CSS)
  • Creation of GUI standards
  • Facilitates project prioritization and change management
  • Creates training manuals and release documentation
  • Application training
  • Mentor to other team members
  • Ability to read, understand, interpret and learn different coding languages easily
  • Self-motivated and able to learn software and development products rapidly
  • Excellent analytical, problem solving, verbal and written communication skills
  • Ability to adhere to deadlines, manage priorities and multi-task in a fast-paced environment
  • Attention to detail and quality, pride in work
  • Able to work alone, in a team environment (onshore, offshore, cross-country), and in a remote position

APPLICATIONS - WORKING KNOWLEDGE:

  • MS Office 95/97/2000/2003/2010/2013/365
  • HP Quality Center 11.0
  • Lotus Notes
  • Quest Central for DB2
  • (Word, Excel, PowerPoint, Project, Visio, OneNote, FrontPage)
  • Oracle SQL Developer
  • SharePoint
  • Mercury TestDirector
  • Black Knight Financial Services Director, Passport, Navigator (formally Lender Processing Services (LPS / MSP)
  • Crystal Reports Pro
  • Facebook
  • PlanView Enterprise
  • Oracle Siebel CRM 8.0 (Customer Relationship Management)
  • Golden Retriever
  • Netscape
  • Compuware FileAid
  • Rational Tools (ClearCase, ClearQuest, TestManager, Robot)
  • MS Test Manager
  • YouTube
  • SQL/Transact SQL
  • HP Functional Test (formally QTP)
  • MS Visual Studio
  • Authoria
  • Business Objects
  • Query Management Facility (QMF)
  • Internet Explorer
  • VMWare
  • IBM FileManager
  • SQL Server Management Studio
  • QuickBooks Pro
  • LinkedIn
  • RealEC (REC)
  • Team Foundation Server (TFS)
  • Oracle Browser
  • Quicken
  • WinMerge
  • Attachmate myExtra Enterprise
  • PC Anywhere
  • Maximo
  • TSO/ISPF
  • ProVision (Workflow Modeler)
  • Quark Xpress
  • Blogger
  • Daybreak
  • ALS (Advanced Loan System)
  • XHTML / CSS
  • Firebug
  • LeasePak
  • Citrix Program Neighborhood
  • PeopleSoft
  • Firefox
  • Twitter
  • Concur Expense Reporting
  • WordPress
  • Tomax
  • VPN
  • BOS (Back Office System)
  • Photoshop
  • TIBCO
  • Toad eLS (eLender Solutions)
  • Workbrain
  • PVCS
  • Windows 95 / 98 / 2000 /NT / XP / Vista / 7 / 10
  • VBScript
  • UNIX
  • ISO 9000-9001
  • .ASP Pages (Active Server Pages)
  • Informix
  • .COM
  • Waterfall Method
  • Java / JavaScript
  • PC SAS
  • OS2
  • Agile / SCRUM
  • Microsoft .Net
  • Sybase
  • DB2
  • V-Model
  • HTML / XHTML
  • COBOL
  • DOS
  • RUP
  • Power Builder
  • Cognos
  • CSS
  • CMM
  • Visual Basic
  • AbInitio
  • C++
  • PMI
  • MS Access
  • Oracle
  • C#
  • MVS/JCL
  • OS390

PROFESSIONAL EXPERIENCE:

Senior QA Analyst / Tester

Confidential

Responsibilities:

  • Performs manual Sanity, Smoke, Functional, System, End-to-End / Integration, and Regression testing on a web-based Intelligent Mortgage Platform system (iMP) in an Agile / SCRUM environment
  • Performs manual Sanity, Smoke, Functional, System, end-to-end / Integration, and Regression testing on a consumer facing mortgage application process web application
  • Utilizes MS Test Manager (MTM) to run automation test scripts for Sanity, Smoke and Regression testing
  • Tests Web Services (XML) - Validates import and export XML files (MISMO 3.4) between iMP and third party lenders
  • Utilizes Visual Studio to manipulate XML data for testing
  • Analyzes XML data for schema validation and CFPB compliance
  • Analyzes business requirements to prepare for test case writing and testing
  • Utilizes MTM to create test scenarios and write test cases/scripts for both manual and automated testing
  • Utilizes MS Team Foundation Server (TFS) to document testing progress and software inaccuracies
  • Works on multiple releases and projects simultaneously with aggressive deployment schedules
  • Works with offshore development and QA teams
  • Manages Integration defect log with 3rd party lenders
  • Regression tests defects to prepare for production updates

QA Test Lead / Analyst / Tester, Business Analyst, Production Support Analyst

Confidential

Responsibilities:

  • Performed end-to-end / Integration testing of new Process Import UI (PIUI) within newly developed Closing Disclosure (CD) .Net web application, as mandated by the Consumer Financial Protection Board (CFPB), in an Agile / SCRUM environment
  • Performed manual Functional and Regression testing on PIUI and vendor’s .Net web applications / portals
  • Tested Web Services (XML) - Uniform Closing Dataset (UCD) files (in MISMO 3.3 format) between RealEC and our eLender Solutions (eLS) CD web application
  • Source to target testing and back end data validation via SQL queries
  • Analyzed XML data for schema validation and CFPB compliance against the Data Requirements Guide (DRG) and provides development team with proposed solutions
  • Utilized WinMerge to triage schema validation failures in XML files
  • Utilized MS Test Manager to write test scenarios and test cases
  • Utilized MS Team Foundation Server (TFS) to document software inaccuracies
  • Managed Vendor defect log
  • Conducted weekly Vendor meetings to assess vendor defects and advise solutions
  • Participated in weekly Lender/Provider meetings to determine commonalities in testing and defects
  • Regression tested defects to prepare for production updates
  • Liaison between Operations and IT resources
  • Gathered business requirements from necessary resources
  • Worked closely with development team to design UI and document technical requirements
  • Documented complex Functional and Technical specifications
  • Utilized MS Visual Studio to reverse engineer .Net code to create requirements documents
  • Participated in User Acceptance Testing
  • Regression tested of defects in production environment in anticipation of weekly code releases
  • Triaged production issues to find root cause and offer solutions to issues found
  • Created a Training Manual for the Operations team
  • Trained Operations personnel
  • Participated in live collaboration testing with Lenders and Providers

QA Analyst / Tester, Business Analyst, SQL Reports Developer, Project Analyst

Confidential

Responsibilities:

  • Wrote test plans, test scenarios and test cases
  • Tested reports and applications: Access, .Net, web, intranet, dashboard, portal, 3rd party vendor applications (COTS)
  • Performed manual Unit, Integration, Functional, System Integration, Regression and UAT testing in an Agile environment
  • Data Mining
  • Documented software inaccuracies in a shared defect log
  • Participated in defect resolution meetings
  • Liaison between business lines and IT resources
  • Worked on multiple projects concurrently for various business lines within Residential Mortgage Default Management (RMDM) group (Foreclosure, Loss Mitigation, Bankruptcy, SCRA, PTFA, REO, MHA, HAFA, HAMP)
  • Worked closely with Corporate Compliance Quality Assurance (CQA) - RMDM teams to pull populations and learn testing processes, procedures
  • Gathered business requirements from project stakeholders, executive management and outsourced consulting groups
  • Documented complex Business, Functional, Application & Reporting Requirements (BRD, RRD, PDD)
  • Reverse engineered SQL and .Net code to obtain criteria for requirements
  • Created traceability matrices for accountability to requirements
  • Facilitated and participates in User Acceptance Testing with various business lines
  • Created test plans and test cases for UAT effort
  • Designed prototypes for new applications
  • Data mapping (front and back end) of default mortgage systems (ALS, MSP)
  • Developed MSP and ALS reports via MS SQL Server, MS Access, and (LPS / Black Knight) Passport queries for various business lines, upper management, OCC compliance and audit testing
  • Developed ad-hoc reports as needed
  • Participated in Data Governance Meetings for MIW (Mortgage Information Warehouse - data conversion project)
  • Analyzed reports for discrepancies and exceptions
  • Tracked complex reporting metrics (qualitative and quantitative) for the Remediation initiative
  • Trained end users on new systems and applications
  • Utilizes SharePoint as a central source for team and project documents
  • Worked remote full time, interacting with team members throughout the country
  • Continuous Compliance and Business Line Education - yearly required regulatory and business line training courses

Team Lead and Sr. QA Analyst / Tester

Confidential, Tustin, CA

Responsibilities:

  • Utilized HP Quality Center to create test plans, test cases, test scripts, run scripts and log defects
  • Cross browser testing
  • Team Lead on multiple test projects
  • Tester on multiple projects concurrently
  • Tested Production Support Service Change Orders (SCR)
  • Tested Citrix Daybreak and LeasePak applications (loan application management)
  • Performed backend data validation via SQL queries
  • Utilized Oracle SQL Developer
  • Developed testing schedules
  • Calculated testing estimates
  • Created traceability matrices
  • Utilized Merant Tracker for project management
  • Utilized SharePoint
  • Participated in defect management meetings

Team Lead, Sr. QA Analyst / Tester and Business Analyst

Confidential, Fountain Valley/Costa Mesa, CA

Responsibilities:

  • Performed full SDLC manual black box and batch testing on Telematics equipment, an online enrollment application (BlueLink), web portals, reports, and an Oracle Siebel CRM application
  • Wrote and executed Test Scenarios, and Test Cases
  • Created traceability matrices
  • Created and managed defects in SharePoint
  • Participated in daily defect management meetings
  • Supervised and trained junior testers
  • Business Analyst on several projects concurrently (Project Reporting, Dealership Web Portal, Oracle Siebel CRM)
  • Elicited business requirements from high level executives and other team members
  • Utilized Project Charters to document User Requirements Specifications (URS) in accordance with PMI standards
  • Documented Business Requirements
  • Wrote complex Use Cases for testing
  • Documented Policies and Procedures
  • Designed prototypes

Business Analyst, and QA Tester

Confidential, Orange, CA

Responsibilities:

  • Elicited business requirements from clients
  • Performed GUI analysis and created standards for design
  • Designed and developed corporate websites
  • Created test plans and test cases for website testing
  • Performed Unit, Functional, Stress, and Load testing on corporate websites
  • Performed routine website maintenance and updates

Team Lead, Sr. QA Analyst / Tester and Business Analyst

Confidential, Tempe, AZ

Responsibilities:

  • Documented test scenarios and test cases from functional and technical specifications in a RUP environment
  • Manually tested a Project Management web application
  • Manually tested mainframe, online and batch applications on an MVS platform using TSO/ISPF and Confidential
  • Manually tested customized Crystal Reports within a Project Management web application, Oracle backend
  • Team Lead on a customized, web-based Timekeeping portal project with an Oracle backend
  • Participated in JAD sessions to ensure adherence to testing methodologies
  • Performed gap analyses on previous test efforts to ensure complete testing of all custom coded enhancements
  • Elicited and documented business requirements from various business lines
  • Created test data utilizing SQL, FileAid, and QMF
  • Performed a requirement risk analysis to enhance project success
  • Utilized use cases to create test scenarios
  • Maintained matrices to record test results and test iterations for traceability
  • Documented software inaccuracies in a shared defect log
  • Coordinated with Developers, Business Analysts, and Subject Matter Experts (SME) to resolve application defects
  • Utilized SharePoint as a central source for teamwork documents
  • Authored User Guides for a Timekeeping/Project Management web application
  • Trained end users on a Timekeeping portal
  • Guided the organization in establishing and implementing formal QA methodologies

Sr. Tester II - Quality Control

Confidential, Jacksonville, FL

Responsibilities:

  • Documented test scenarios and test cases from functional and technical specifications in an Agile environment
  • System testing of COBOL, UNIX, and AbInitio processes via SQL queries against a DB2 database (Diamond, Common History, Common Suspense, Medco, and Nasco data)
  • Utilized various database management tools to execute SQL commands: QMF, SQL Navigator, SPUFI, and Quest Central
  • Utilized various mainframe tools to perform source-to-target testing of database attributes: TSO, FileAid, FileManager
  • Performed Parallel and Boundary testing of the Enterprise Claims Opermart (ECO) database attributes
  • Worked with developers to resolve defects
  • Utilized Business Objects for reporting
  • Utilized Rational ClearQuest to track and manage defects and change requests
  • Utilized Rational TestManager to develop test plans and test scripts
  • Utilized Rational ClearCase (Unified Change Management) to archive test documents and maintain an auditable history
  • Documented and tracked project hours within Microsoft Enterprise Project Management
  • HIPPAA Compliance was met

Automated Regression Test Lead

Confidential, Harrisburg, PA

Responsibilities:

  • Created, documented, and executed test plans and test cases from functional and technical specifications
  • Utilized Mercury QuickTest Pro for recording and scripting
  • Utilized VBScript to add complex functions to recorded scripts
  • Created data insertion scripts for test bed
  • Developed test matrices to document test iterations and calculate current and future progress
  • Documented software inaccuracies in a shared defect log
  • Executed regression, system integration and UAT test scripts on a Microsoft .Net Framework application with ASP and COM pages on a Windows 2000 platform
  • Utilized Golden Retriever to extract and manipulate data in an Oracle database
  • Utilized Crystal Reports Pro
  • Facilitated team status meetings
  • Conducted requirements risk analysis

Team Lead / Sr. QA Engineer and Business Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Lead the team to conduct an extensive analysis of business processes and procedures, productivity and testing environment hardware
  • Gathered requirements for streamlining testing processes and to ensure that business needs were reflected in software solutions
  • Researched and proposed solutions (automated, manual, and organizational) to address quality and business process improvement initiatives and productivity issues for enhancements and implementation
  • Analyzed QA lab environments and documented results for inventory and business process improvement
  • Offered solutions for optimization of current software and hardware environments within the QA organization
  • Prepared complex reports and roadmaps for implementation of proposed solutions and presented them to the client

QA Test Manager

Confidential, Jacksonville, FL

Responsibilities:

  • Test Manager for multiple Client/Server, Web and Portal-Based projects
  • Managed large scale testing projects comprised of multiple test teams and vendors
  • Created detailed test plans, test scenarios, test cases and test data from functional and technical specifications, user requirements, use case documents, ERDs, and other supporting documentation
  • Executed Full Lifecycle testing on web-based, Client/Server and e-commerce applications
  • Utilized Mercury Test Director to create test plans and test cases
  • Devised roll-out schedules for implementation of all vendor projects
  • Assessed risk analysis for go-live implementation
  • Analyzed and defined technical deficiencies and offered suggestions for maximum improvement
  • Documented and managed software inaccuracies in a shared defect log
  • Trained end users for UAT testing
  • Developed corporate-wide Quality Assurance testing templates and procedures
  • Facilitated meetings
  • Prepared matrices for budgeting and resource requirements
  • HIPAA Compliance was met

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