SUMMARY:

• Test Manager of large scale testing projects
• Senior Quality Assurance Test Team lead, Quality Assurance Analyst and Tester
• Ability to develop detailed Test Plans, Test Scenarios, Test Cases, and Test Scripts based on use cases, user stories, functional and technical design specifications, and business requirements
• Full Lifecycle testing (SDLC - Software Development Life Cycle) (Unit, Integration, Functional, System Integration, Source-to-Target, Parallel, Regression, UAT, BETA)
• Tests COTS, custom software, PC, Client/Server, Mainframe, Web, Portal, Dashboard, Intranet, E-commerce, and Batch applications
• Working knowledge of ISO-9000, CMM Concepts, Agile, Waterfall, and RUP Methodologies
• Data mining
• Source to Target and back end data validation
• Report development via SQL, Access and Passport queries
• Ability to develop complex reporting requirements documents
• Data Mapping (front end and back end)
• Experience with relational databases (RDBMS)
• Business & Report Analysis
• Ability to elicit requirements
• Ability to develop complex business, functional and technical requirements documents (BRD)
• Performs and documents Gap analyses
• HP Quality Center 11.0 (ALM - Application Lifecycle Management)
• Formal training and working knowledge of Rational Tools
• Website Designer and Coder (XHTML & CSS)
• Creation of GUI standards
• Facilitates project prioritization and change management
• Creates training manuals and release documentation
• Application training
• Mentor to other team members
• Ability to read, understand, interpret and learn different coding languages easily
• Self-motivated and able to learn software and development products rapidly
• Excellent analytical, problem solving, verbal and written communication skills
• Ability to adhere to deadlines, manage priorities and multi-task in a fast-paced environment
• Attention to detail and quality, pride in work
• Able to work alone, in a team environment (onshore, offshore, cross-country), and in a remote position

APPLICATIONS - WORKING KNOWLEDGE:

• MS Office 95/97/2000/2003/2010/2013/365
• HP Quality Center 11.0
• Lotus Notes
• Quest Central for DB2
• (Word, Excel, PowerPoint, Project, Visio, OneNote, FrontPage)
• Oracle SQL Developer
• SharePoint
• Mercury TestDirector
• Black Knight Financial Services Director, Passport, Navigator (formally Lender Processing Services (LPS / MSP)
• Crystal Reports Pro
• Facebook
• PlanView Enterprise
• Oracle Siebel CRM 8.0 (Customer Relationship Management)
• Golden Retriever
• Netscape
• Compuware FileAid
• Rational Tools (ClearCase, ClearQuest, TestManager, Robot)
• MS Test Manager
• YouTube
• SQL/Transact SQL
• HP Functional Test (formally QTP)
• MS Visual Studio
• Authoria
• Business Objects
• Query Management Facility (QMF)
• Internet Explorer
• VMWare
• IBM FileManager
• SQL Server Management Studio
• QuickBooks Pro
• LinkedIn
• RealEC (REC)
• Team Foundation Server (TFS)
• Oracle Browser
• Quicken
• WinMerge
• Attachmate myExtra Enterprise
• PC Anywhere
• Maximo
• TSO/ISPF
• ProVision (Workflow Modeler)
• Quark Xpress
• Blogger
• Daybreak
• ALS (Advanced Loan System)
• XHTML / CSS
• Firebug
• LeasePak
• Citrix Program Neighborhood
• PeopleSoft
• Firefox
• Twitter
• Concur Expense Reporting
• WordPress
• Tomax
• VPN
• BOS (Back Office System)
• Photoshop
• TIBCO
• Toad eLS (eLender Solutions)
• Workbrain
• PVCS
• Windows 95 / 98 / 2000 /NT / XP / Vista / 7 / 10
• VBScript
• UNIX
• ISO 9000-9001
• .ASP Pages (Active Server Pages)
• Informix
• .COM
• Waterfall Method
• Java / JavaScript
• PC SAS
• OS2
• Agile / SCRUM
• Microsoft .Net
• Sybase
• DB2
• V-Model
• HTML / XHTML
• COBOL
• DOS
• RUP
• Power Builder
• Cognos
• CSS
• CMM
• Visual Basic
• AbInitio
• C++
• PMI
• MS Access
• Oracle
• C#
• MVS/JCL
• OS390

PROFESSIONAL EXPERIENCE:

Senior QA Analyst / Tester

Confidential

Responsibilities:

• Performs manual Sanity, Smoke, Functional, System, End-to-End / Integration, and Regression testing on a web-based Intelligent Mortgage Platform system (iMP) in an Agile / SCRUM environment
• Performs manual Sanity, Smoke, Functional, System, end-to-end / Integration, and Regression testing on a consumer facing mortgage application process web application
• Utilizes MS Test Manager (MTM) to run automation test scripts for Sanity, Smoke and Regression testing
• Tests Web Services (XML) - Validates import and export XML files (MISMO 3.4) between iMP and third party lenders
• Utilizes Visual Studio to manipulate XML data for testing
• Analyzes XML data for schema validation and CFPB compliance
• Analyzes business requirements to prepare for test case writing and testing
• Utilizes MTM to create test scenarios and write test cases/scripts for both manual and automated testing
• Utilizes MS Team Foundation Server (TFS) to document testing progress and software inaccuracies
• Works on multiple releases and projects simultaneously with aggressive deployment schedules
• Works with offshore development and QA teams
• Manages Integration defect log with 3rd party lenders
• Regression tests defects to prepare for production updates

QA Test Lead / Analyst / Tester, Business Analyst, Production Support Analyst

Confidential

Responsibilities:

• Performed end-to-end / Integration testing of new Process Import UI (PIUI) within newly developed Closing Disclosure (CD) .Net web application, as mandated by the Consumer Financial Protection Board (CFPB), in an Agile / SCRUM environment
• Performed manual Functional and Regression testing on PIUI and vendor’s .Net web applications / portals
• Tested Web Services (XML) - Uniform Closing Dataset (UCD) files (in MISMO 3.3 format) between RealEC and our eLender Solutions (eLS) CD web application
• Source to target testing and back end data validation via SQL queries
• Analyzed XML data for schema validation and CFPB compliance against the Data Requirements Guide (DRG) and provides development team with proposed solutions
• Utilized WinMerge to triage schema validation failures in XML files
• Utilized MS Test Manager to write test scenarios and test cases
• Utilized MS Team Foundation Server (TFS) to document software inaccuracies
• Managed Vendor defect log
• Conducted weekly Vendor meetings to assess vendor defects and advise solutions
• Participated in weekly Lender/Provider meetings to determine commonalities in testing and defects
• Regression tested defects to prepare for production updates
• Liaison between Operations and IT resources
• Gathered business requirements from necessary resources
• Worked closely with development team to design UI and document technical requirements
• Documented complex Functional and Technical specifications
• Utilized MS Visual Studio to reverse engineer .Net code to create requirements documents
• Participated in User Acceptance Testing
• Regression tested of defects in production environment in anticipation of weekly code releases
• Triaged production issues to find root cause and offer solutions to issues found
• Created a Training Manual for the Operations team
• Trained Operations personnel
• Participated in live collaboration testing with Lenders and Providers

QA Analyst / Tester, Business Analyst, SQL Reports Developer, Project Analyst

Confidential

Responsibilities:

• Wrote test plans, test scenarios and test cases
• Tested reports and applications: Access, .Net, web, intranet, dashboard, portal, 3rd party vendor applications (COTS)
• Performed manual Unit, Integration, Functional, System Integration, Regression and UAT testing in an Agile environment
• Data Mining
• Documented software inaccuracies in a shared defect log
• Participated in defect resolution meetings
• Liaison between business lines and IT resources
• Worked on multiple projects concurrently for various business lines within Residential Mortgage Default Management (RMDM) group (Foreclosure, Loss Mitigation, Bankruptcy, SCRA, PTFA, REO, MHA, HAFA, HAMP)
• Worked closely with Corporate Compliance Quality Assurance (CQA) - RMDM teams to pull populations and learn testing processes, procedures
• Gathered business requirements from project stakeholders, executive management and outsourced consulting groups
• Documented complex Business, Functional, Application & Reporting Requirements (BRD, RRD, PDD)
• Reverse engineered SQL and .Net code to obtain criteria for requirements
• Created traceability matrices for accountability to requirements
• Facilitated and participates in User Acceptance Testing with various business lines
• Created test plans and test cases for UAT effort
• Designed prototypes for new applications
• Data mapping (front and back end) of default mortgage systems (ALS, MSP)
• Developed MSP and ALS reports via MS SQL Server, MS Access, and (LPS / Black Knight) Passport queries for various business lines, upper management, OCC compliance and audit testing
• Developed ad-hoc reports as needed
• Participated in Data Governance Meetings for MIW (Mortgage Information Warehouse - data conversion project)
• Analyzed reports for discrepancies and exceptions
• Tracked complex reporting metrics (qualitative and quantitative) for the Remediation initiative
• Trained end users on new systems and applications
• Utilizes SharePoint as a central source for team and project documents
• Worked remote full time, interacting with team members throughout the country
• Continuous Compliance and Business Line Education - yearly required regulatory and business line training courses

Team Lead and Sr. QA Analyst / Tester

Confidential, Tustin, CA

Responsibilities:

• Utilized HP Quality Center to create test plans, test cases, test scripts, run scripts and log defects
• Cross browser testing
• Team Lead on multiple test projects
• Tester on multiple projects concurrently
• Tested Production Support Service Change Orders (SCR)
• Tested Citrix Daybreak and LeasePak applications (loan application management)
• Performed backend data validation via SQL queries
• Utilized Oracle SQL Developer
• Developed testing schedules
• Calculated testing estimates
• Created traceability matrices
• Utilized Merant Tracker for project management
• Utilized SharePoint
• Participated in defect management meetings

Team Lead, Sr. QA Analyst / Tester and Business Analyst

Confidential, Fountain Valley/Costa Mesa, CA

Responsibilities:

• Performed full SDLC manual black box and batch testing on Telematics equipment, an online enrollment application (BlueLink), web portals, reports, and an Oracle Siebel CRM application
• Wrote and executed Test Scenarios, and Test Cases
• Created traceability matrices
• Created and managed defects in SharePoint
• Participated in daily defect management meetings
• Supervised and trained junior testers
• Business Analyst on several projects concurrently (Project Reporting, Dealership Web Portal, Oracle Siebel CRM)
• Elicited business requirements from high level executives and other team members
• Utilized Project Charters to document User Requirements Specifications (URS) in accordance with PMI standards
• Documented Business Requirements
• Wrote complex Use Cases for testing
• Documented Policies and Procedures
• Designed prototypes

Business Analyst, and QA Tester

Confidential, Orange, CA

Responsibilities:

• Elicited business requirements from clients
• Performed GUI analysis and created standards for design
• Designed and developed corporate websites
• Created test plans and test cases for website testing
• Performed Unit, Functional, Stress, and Load testing on corporate websites
• Performed routine website maintenance and updates

Team Lead, Sr. QA Analyst / Tester and Business Analyst

Confidential, Tempe, AZ

Responsibilities:

• Documented test scenarios and test cases from functional and technical specifications in a RUP environment
• Manually tested a Project Management web application
• Manually tested mainframe, online and batch applications on an MVS platform using TSO/ISPF and Confidential
• Manually tested customized Crystal Reports within a Project Management web application, Oracle backend
• Team Lead on a customized, web-based Timekeeping portal project with an Oracle backend
• Participated in JAD sessions to ensure adherence to testing methodologies
• Performed gap analyses on previous test efforts to ensure complete testing of all custom coded enhancements
• Elicited and documented business requirements from various business lines
• Created test data utilizing SQL, FileAid, and QMF
• Performed a requirement risk analysis to enhance project success
• Utilized use cases to create test scenarios
• Maintained matrices to record test results and test iterations for traceability
• Documented software inaccuracies in a shared defect log
• Coordinated with Developers, Business Analysts, and Subject Matter Experts (SME) to resolve application defects
• Utilized SharePoint as a central source for teamwork documents
• Authored User Guides for a Timekeeping/Project Management web application
• Trained end users on a Timekeeping portal
• Guided the organization in establishing and implementing formal QA methodologies

Sr. Tester II - Quality Control

Confidential, Jacksonville, FL

Responsibilities:

• Documented test scenarios and test cases from functional and technical specifications in an Agile environment
• System testing of COBOL, UNIX, and AbInitio processes via SQL queries against a DB2 database (Diamond, Common History, Common Suspense, Medco, and Nasco data)
• Utilized various database management tools to execute SQL commands: QMF, SQL Navigator, SPUFI, and Quest Central
• Utilized various mainframe tools to perform source-to-target testing of database attributes: TSO, FileAid, FileManager
• Performed Parallel and Boundary testing of the Enterprise Claims Opermart (ECO) database attributes
• Worked with developers to resolve defects
• Utilized Business Objects for reporting
• Utilized Rational ClearQuest to track and manage defects and change requests
• Utilized Rational TestManager to develop test plans and test scripts
• Utilized Rational ClearCase (Unified Change Management) to archive test documents and maintain an auditable history
• Documented and tracked project hours within Microsoft Enterprise Project Management
• HIPPAA Compliance was met

Automated Regression Test Lead

Confidential, Harrisburg, PA

Responsibilities:

• Created, documented, and executed test plans and test cases from functional and technical specifications
• Utilized Mercury QuickTest Pro for recording and scripting
• Utilized VBScript to add complex functions to recorded scripts
• Created data insertion scripts for test bed
• Developed test matrices to document test iterations and calculate current and future progress
• Documented software inaccuracies in a shared defect log
• Executed regression, system integration and UAT test scripts on a Microsoft .Net Framework application with ASP and COM pages on a Windows 2000 platform
• Utilized Golden Retriever to extract and manipulate data in an Oracle database
• Utilized Crystal Reports Pro
• Facilitated team status meetings
• Conducted requirements risk analysis

Team Lead / Sr. QA Engineer and Business Analyst

Confidential, Baltimore, MD

Responsibilities:

• Lead the team to conduct an extensive analysis of business processes and procedures, productivity and testing environment hardware
• Gathered requirements for streamlining testing processes and to ensure that business needs were reflected in software solutions
• Researched and proposed solutions (automated, manual, and organizational) to address quality and business process improvement initiatives and productivity issues for enhancements and implementation
• Analyzed QA lab environments and documented results for inventory and business process improvement
• Offered solutions for optimization of current software and hardware environments within the QA organization
• Prepared complex reports and roadmaps for implementation of proposed solutions and presented them to the client

QA Test Manager

Confidential, Jacksonville, FL

Responsibilities:

• Test Manager for multiple Client/Server, Web and Portal-Based projects
• Managed large scale testing projects comprised of multiple test teams and vendors
• Created detailed test plans, test scenarios, test cases and test data from functional and technical specifications, user requirements, use case documents, ERDs, and other supporting documentation
• Executed Full Lifecycle testing on web-based, Client/Server and e-commerce applications
• Utilized Mercury Test Director to create test plans and test cases
• Devised roll-out schedules for implementation of all vendor projects
• Assessed risk analysis for go-live implementation
• Analyzed and defined technical deficiencies and offered suggestions for maximum improvement
• Documented and managed software inaccuracies in a shared defect log
• Trained end users for UAT testing
• Developed corporate-wide Quality Assurance testing templates and procedures
• Facilitated meetings
• Prepared matrices for budgeting and resource requirements
• HIPAA Compliance was met