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Quality Assurance Manager Resume

SUMMARY:

20+ years of success in Information Technology including Project Management, Software Development, Manual, Automated and Performance Testing.

CORE COMPETENCIES:

  • Manual/Automated Testing
  • Project Lead
  • Test Case Creation
  • Configuration Management
  • Resource Evaluation
  • Technical Guidance
  • Automation Development
  • Project Management
  • Requirement Development
  • System Integration
  • Sr. Management Consultation
  • Information Security
  • Application Development
  • Project Analysis
  • Project & Resource Scheduling
  • Project Planning
  • Staff & Contractor Management
  • Interdivisional Implementation
  • SOX Compliance
  • QA Test Tools
  • DHS/ICE Public Trust Clearance
  • Corporate Trainer
  • QA Engineering
  • Technical Writing
  • Performance Testing

TECHNICAL PROFICIENCIES:

Platforms: Windows, SaaS, IBM Server, Red Hat Linux, MVS/XA, MVS/ESA, AS400, Unix

Applications: Adobe CQ5, CFO, Vantage, Lifecomm, Sharp, Confidential, Series III (PMSC), MSA A/P, ABC, TSO/ISPF, Rumba, Roscoe, PowerTerm, Respond, TPX

Application Servers: JBoss, Resin, Tomcat, WebSphere, iOS, Apache, WebLogic

Databases: Oracle, SQL, Sybase, DB2, DBI, IDMS, RDBMS

Tools: HP QuickTest Professional (QTP) (UFT), Quality Center (QC), LoadRunner, Selenium, Remedy, JIRA, TOAD, Subversion, Xpediter, Endevor, File - Aid, Visio, MS Project, MS Office

Languages: Visual Basic, VBScript, SQL, HTML, CSS, COBOL, Assembler, JCL, REXX, QlikView, Java

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Manager

Responsibilities:

  • Teaches in-house classes on UFT, VBScript, Test methodologies, Test Practices, Logic, Debugging, and Coding Standards for the test team.
  • Responsible for researching, recommending, procuring, and installing the automated and mobile solution.
  • Release demonstrations to CSMs, Support, and Helpdesk.
  • Leads system, functional, and regression testing with company-wide staff from multiple departments often totaling fifteen plus SMEs.
  • Creates and executes a test strategy, test plan, test cases where no requirements exist, test scenarios, and test summaries (functional and regression) in an Agile software development team.
  • Sprint planning, kick-off, management and retrospectives.
  • Evaluate the test needs for each application, create and implement an efficient and effective test strategy, identify test conditions, and direct test scripts to meet the testing requirements for the project.
  • Leads and directs the work of others.
  • Manage schedules, time, and workload of QA staff. Manages and identifies resource constraints, scope creep, and potential risks to deliverable dates.
  • Conduct technical interviews and make hiring decisions for employees and QA intern positions.
  • Design and implement best practices, test documentation and templates, peer reviews, reporting, defect management, signoff procedures.
  • Planning and allocation of all QA Test resources.
  • Manages manual testers and responsible for training them in automation.
  • Works directly with program managers, technical managers, product manager, and team leads to coordinate environment sharing, data sharing, resource sharing, Level of Effort (LOE), and sprint planning.
  • Defect identification and tracking in JIRA. Works directly with Developers and Analysts to resolve defects.
  • Tracking and reporting of key metrics. Participation in Lessons Learned meetings to identify areas for improvement.
  • Responsible for producing and presenting various metrics to the Executive Managers.

Confidential

Quality Assurance Team Lead

Responsibilities:

  • Creates and executes a test strategy, test plan, test cases where no requirements exist, test scenarios, and test summaries (functional and regression) in an Agile software development team.
  • Sprint planning, kick-off, management and retrospectives.
  • Evaluate the test needs for each application, create and implement an efficient and effective test strategy, identify test conditions, and direct test scripts to meet the testing requirements for the project.
  • Leads and directs the work of others.
  • Manage schedules, time, and workload of QA staff. Manages and identifies resource constraints, scope creep, and potential risks to deliverable dates.
  • Conduct technical interviews for employee and contract QA positions.
  • Design and implement best practices, test documentation and templates, peer reviews, reporting, defect management, signoff procedures.
  • Planning and allocation of all QA Test resources.
  • Manages automation developers, automation testers, and manual testers including those onsite, and offsite.
  • Works directly with program managers, technical managers, and team leads to coordinate environment sharing, data sharing, resource sharing, Level of Effort (LOE), and sprint planning.
  • Defect identification and tracking in JIRA. Works directly with Developers and Analysts to resolve defects.
  • Tracking and reporting of key metrics. Participation in Lessons Learned meetings to identify areas for improvement.
  • Responsible for producing and presenting various metrics to the Federal Government Client.

Confidential

Quality Assurance Test Lead

Responsibilities:

  • Creates and executes risk-based test strategy, test plan, test cases from requirements, test scenarios, and test summaries (functional and performance) including the creation and maintenance of test data input and validation of test output in an Agile software development team.
  • Evaluate the test needs for each project, create and implement an efficient and effective test strategy, identify test conditions, and create test scripts to meet the testing requirements for the projects.
  • Leads and directs the work of others.
  • Manage schedules, time, and workload of QA staff. Manages and identifies resource constraints, scope creep, and potential risks to deliverable dates.
  • Conduct technical interviews for employee and contract QA positions.
  • Designed and implemented best practices, QA Standards, Framework, test documentation and templates, peer reviews, reporting, defect management, signoff procedures.
  • Planning and allocation of all QA Test resources.
  • Manages automation developers, automation testers, and manual testers including those onsite, offsite, and offshore.
  • Works directly with program managers, technical managers, and contracted test leads to coordinate environment sharing, data sharing, resource sharing, Level of Effort (LOE), and sprint planning.
  • Train QA automation staff on automation design and implementation of testing practices, HP test tools, VBScript, and automation framework.
  • Initiate, organize, and direct planning meetings for testing deliverables with subject matter experts, application owners, developers, technical management, testers, and contractors.
  • Defect, Issue, and Risk Management for QA Deliverables.
  • Brokered and negotiated pass/fail metrics for performance tests.
  • Map the requirements to the test cases and test steps to ensure test coverage and produce a requirements traceability matrix (RTM).
  • Developed and executed re-usable iterative functional regression tests using VBScript and HP QTP using a Data Driven, Keyword Driven, and Hybrid framework on multiple platforms validating the front-end UI applications.
  • Create, update, and maintain the QTP Object Repository using Object Repository Manager.
  • Responsible for functional, system integration, regression, and data integrity testing. Works with business owners to provide support and assistance for User Acceptance Testing (UAT).
  • Works with Business Analysts, Systems Analysts, and Developers to identify gaps and deficiencies in requirements, technical design documents, and test documentation to ensure full coverage.
  • Defect identification and tracking in JIRA. Works directly with Developers and Analysts to resolve defects.
  • Tracking and reporting of key metrics. Participation in Lessons Learned meetings to identify areas for improvement.
  • Created and performed risk based performance testing (Benchmark, Endurance, Baseline, Rendezvous, Stress, Distributive Transactional Testing, Concurrent, and Staggered) using HP LoadRunner.
  • Built test utilities and common functions using VBScript.
  • Performance testing of Qlikview Reports in an IFrame using HP Loadrunner.
  • Qlikview Developer.
  • Test Data creation. Setup and manage multiple test and stage (model office) environments. Works with and participates in configuration management. Participates in and provides approval to migrate changes through the environment chain. Attends the Operational Readiness Review (ORR) meeting and presents an overview of the test results, answers questions, and provides a recommendation to the QA/DevOps Manager for a Go versus No Go vote.
  • SQL Queries to validate back-end processes and data integrity.
  • QTP, QC, and LoadRunner test tool installation and troubleshooting in support of automation and performance testing needs.
  • Conduct code reviews.
  • Data Obfuscation.
  • Hybrid Agile Scrum Methodology.
  • Created, implemented, and trained co-workers on Company Quality Assurance Standards and Practices.
  • Revised and expanded the scope of existing performance testing procedures which resulted in identification of a load failure on the back end and RSA switching was occurring between environments and unsafe threads were found.
  • Implemented the Capability Maturity Model Integration (CMMI) for the QA Team.
  • Coded and executed over 104 re-usable QTP scripts and utilities in less than a year.

Confidential, Raleigh, NC

Systems Analyst/Report Output Team Lead

Responsibilities:

  • Identify and modify COBOL system, DB2 table changes, and Confidential online screen mapping.
  • Completed program modifications and enhancements to meet customer business goals and objectives.
  • Manages, coordinates, and implements multiple projects.
  • Multi-system research, reporting, development, and maintenance.
  • Responsible for changes, testing, documentation, and customer support to implement State Government Regulatory changes.
  • Report Output Team lead on mainframe conversion of existing PMS policy processing system reporting from COBOL to JAVA based CSC Exceed Policy system.
  • Researched, identified, and mapped large PMS report output processing, linking sample output and distribution locations, to detailed spreadsheet for both technical and non-technical project participants.
  • Implemented on-request Confidential report processing.
  • Modified COBOL property and casualty system to comply with new State regulatory surcharges to meet State standards and requirements.

Confidential, Carmel, IN

Insurance System Analyst

Responsibilities:

  • QTP manual and test automation development using VBScript in SIT, UAT model office, and Production environments to meet business objectives and Sarbanes-Oxley (SOX).
  • Develop, implement and execute regression testing based on business and technical requirements.
  • Analyze business customer defects to identify and resolve deficiencies.
  • Manual and automated test execution, defect reporting, and regression testing using a black box waterfall methodology.
  • Manage and lead elevated risk projects and initiatives resulting in on-time project implementation in full compliance with test project requirements.
  • Consult with internal business customers to determine needs, develop business and technical requirements and processes, and develop code to implement solutions.
  • Support existing programs and processes while defining, developing, and programming enhancements that solve changing business and technical challenges.
  • Developed project plans to address technical and budgetary requirements for resources, infrastructure, and processes.
  • Management of critical projects including project planning, resource scheduling, technical development, full compliance testing, system implementation, and multi-team debriefing and training.
  • Provide technical guidance to team member staff on designing, coding, testing, debugging, and maintaining automation applications.
  • Create test plans, test cases, test specifications, business requirements, and user manuals to company standards.
  • Identified, researched, developed, and published references, technical and execution documentation, user manuals, and sources of information for intra-departmental use.
  • Developed and implemented peer review policies and procedures.
  • Test lead on a large application project incorporating automated test data creation, application issue, result verification, defect tracking and management, and acceptance testing.
  • Manual and automated testing of a large CFO project for Florida policies as directed by the Department of Insurance (DOI) for a large litigation settlement including policy conversion.
  • Created and implemented an automated in-house stress and load performance test tool to evaluate the effectiveness of newly upgraded and installed software.
  • Created testing changes to the Project Release process resulting in a 70% decline in Client post-production implementation questions.
  • Modified existing rate increase test process resulting in a 200% increase in productivity.
  • Proven track record of Project Delivery meeting or exceeding expected deadlines.
  • Managed Automation Projects from design to support.

Confidential, Washington, DC

Supervisor Applications (Finance and External Affairs)

Responsibilities:

  • Guided the development and maintenance of two financial business information systems by optimizing the utilization of direct report employees, equipment and material, and coordinating work between organizational segments.
  • Defined highly complex programming problems and directed the development of computer programs for their solution using COBOL, JCL, running MVS and utilizing TSO/ISPF, Roscoe and the Compuware suites.
  • Created estimates and developed schedules.
  • Directly monitored the efforts of lead, senior, and junior level programmers.
  • Coordinated activities of vendors, consultants, and company employees involved in supporting information technology applications.
  • Consult with internal business customers to determine needs, develop business and technical requirements and processes, and develop code to implement solutions.
  • Support existing programs and processes while defining, developing, and programming enhancements that solve changing business and technical challenges.
  • Developed project plans to address technical and budgetary requirements for resources, infrastructure, and processes.
  • Supervision of the SAP migration from mainframe to GUI using Oracle.
  • Developed validation tests, test plans, test cases, and test scenarios demonstrating compliance with client requirements.
  • IRS system development, maintenance and reporting.
  • Managed employees and vendor staff to implement new system.

Confidential, Virginia

Lead Programmer Analyst

Responsibilities:

  • Lead programmer analyst responsible for project management, budgeting, planning, tracking, team organization, system development, maintenance, and system design.
  • Management and training of 5 programmer analysts, ranging in experience levels from junior to senior in a fast paced, life cycle environment using COBOL, DB2, Confidential, SAS, and VSAM running MVS utilizing TSO/ISPF, Roscoe and JCL.
  • Perform database data creation, manipulation, and query using DB2.
  • Creation of test plans, test cases, test specifications, business requirements, and user manuals to company standards.
  • Worked with corporate-wide business customers to determine current and future needs, develop business and technical processes to meet those needs and support existing processes.
  • Identify and implement additional processes to meet the changing needs of the client.
  • Developed solutions and action plans to overcome technical challenges.
  • Management of critical projects on varied platforms.
  • Requirements gathering and technical presentation of key projects to senior management, executives, and core team members.
  • Project planning, resource scheduling, technical development, full compliance testing, system implementation, and corporate-wide information management, debriefing, and training.
  • Leadership of multi-disciplined teams consisting of junior to senior career-level staff.
  • Full system life cycle development, version configuration and control, technology concept and methodology presentation to corporate personnel.
  • Provide technical guidance to junior through senior level staff on designing, coding, testing, debugging, and maintaining application programs.
  • Created estimates and developed schedules.
  • Consult with internal business customers to determine needs, develop business and technical requirements and processes, and develop code to implement solutions.
  • Support existing programs and processes while defining, developing, and programming enhancements that solve changing business and technical challenges.
  • Developed project plans to address technical and budgetary requirements for resources, infrastructure, and processes.
  • Mainframe to GUI migration and MQ Series interface of 6 million plus policy historical records residing on multiple platforms into one central GUI location for end user access.
  • Coordinated test strategy, scope of test effort, test resources required, test data creation and test-release schedules across the organization and interfacing groups.
  • Created a test suite of functional, operation, performance, protocol, stress and regression test cases, plans and implementations.
  • Authored SDLC test plans, procedures, reviews, and reports.
  • Confidential Information Services Corporate speaker and representative at incoming programmer orientation.
  • Implemented and executed programmer and client training on historical records database.
  • Managed IT development projects from design to support
  • Design and implementation of new IT systems in full compliance of business requirements

Confidential, Fairfax, Virginia

Programmer Analyst

Responsibilities:

  • Developed and maintained membership/subscription based mainframe applications using COBOL, DBI Database Management System and SAS running MVS/ESA in both Confidential and batch life cycle environments utilizing TSO/ISPF, JCL, and Roscoe.
  • Performed unit, integration, system, and user acceptance testing.
  • Creation of test plans, test cases, test specifications, business requirements, and user manuals to company standards.
  • Coordinated test strategy, scope of test effort, test resources required, test data creation and test-release schedules across the organization and interfacing groups.
  • Identify and implement additional processes to meet the changing needs of the client.
  • Developed solutions and action plans to overcome technical challenges.
  • Management of critical projects on varied platforms.
  • Created estimates and developed schedules.
  • Consult with internal business customers to determine needs, develop business and technical requirements and processes, and develop code to implement solutions.
  • Support existing programs and processes while defining, developing, and programming enhancements that solve changing business and technical challenges.
  • Developed project plans to address technical and budgetary requirements for resources, infrastructure, and processes.
  • Responsible for application software renovation of the backend financial and membership credential system.
  • System review and analysis of current and future client needs resulting in coding, testing and delivery of final system applications that achieve both maximum system efficiency and accuracy.

Confidential, Arlington, Virginia

Programmer Analyst

Responsibilities:

  • Creation, implementation, and maintenance of insurance based mainframe applications using COBOL, Assembler, JCL, SAS, and Dyl280 running MVS/XA.
  • Developed applications on CFO, Vantage, ABC, and MSA Accounts Payable Life Cycle Systems utilizing TSO/ISPF, Roscoe and the Compuware suites.
  • Backup programmer for IRS 1099 tracking and reporting system.
  • Performed unit, integration, system and user acceptance testing.
  • Creation of test plans, test cases, test specifications, business requirements, and user manuals to company standards.
  • Coordinated test strategy, scope of test effort, test resources required, test data creation and test-release schedules across the organization and interfacing groups.
  • Identify and implement additional processes to meet the changing needs of the client.
  • Developed solutions and action plans to overcome technical challenges.
  • Management of critical projects on varied platforms.
  • Created estimates and developed schedules.
  • Consult with internal business customers to determine needs, develop business and technical requirements and processes, and develop code to implement solutions.
  • Support existing programs and processes while defining, developing, and programming enhancements that solve changing business and technical challenges.
  • Developed project plans to address technical and budgetary requirements for resources, infrastructure, and processes.
  • Experienced at the installation of online Confidential packages including MSA.
  • Developed enhancements to the MSA system to decrease production run time and increase system efficiency.
  • Created multiple test MSA and Vantage databases in the test Confidential region.
  • Responsible for date automation on nightly cycle jobs.
  • Creation and maintenance of Confidential (TSO/ISPF) financial reporting online system.

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