SUMMARY:

• Software Testing Consultant (QA) with over 14+ years of experience in software quality assurance in the area of Mobile Devices (Android/iOS, Windows), Web /Cloud Testing, CC&B ( Confidential & INTEC),Telecommunication (GSM and CDMA),CLOUD ( Media Files), CRM (OMS),, VoIP (SIP),Provisioning of Wireless /Land Line and VoIP MDN/ TN & Features, Land Line, Number Portability, Cable (IBM - Main Frame),High Speed Internet, Cross functional Browsers (Mozilla FF, Chrome, IE, Safari)
• Experienced Working as Team Lead for ON / OFF Shore Team
• Experienced working as an Individual and Team Player
• Experienced working on Face Book & Twitter
• Experienced working on NextGen Order Management Tool like CSG, OMS, UIM, BOA
• Experienced working on different VoIP switches like Safari, Meta Switch (Meta + Sonus),
• Experienced in Mobile Testing on Android/iPhone/iPad smart phones/tablets applications and excellent knowledge of wireless technologies - CDMA, LTE, GSM, GPRS, 3G, 4G, W-CDMA, EDGE
• Configured the Cloud Application on the Devices (Android/iOS, Windows)
• Performed Provisioning of End Points (E-Mail Application) & Contacts on the Android Devices
• Fully Hands on extensively used tools in Mobile Testing like Rest Client and Familiarized with ADB commands to observe the Mobile Device Logs
• Experience in Mobile Testing of leading-edge mobile applications on various OSs & environments - iPhone, iPad, Android, Blackberry
• Cross browsers testing on MAC and Windows PC including devices (Android, ios & Windows)Experience in testing applications in different programming languages such as VBScript, HTML, .NET, Visual Basic, C++, Java, JavaScript, ASP.NET
• Productive working knowledge of all Microsoft Office software products - including Microsoft Project, Visio, Word, Excel, PowerPoint, Project
• Expert in writing and executing Test Plans, Requirements Traceability Matrices (RTM), Test Cases and Test Scripts from Requirements, Use Cases, Design Documents and other project documentation
• Proficient in performing various types of testing, including Black-Box, GUI, Smoke, Regression, Load and System Testing of Web & Client Server based applications by various testing tools
• Knowledge of software build, configuration and release process supporting SDLC
• Well-versed in SQL and MY SQL Server & Oracle environments to query and manipulate data for data validation, manipulation and verification by SQL and PL/SQL
• Ability to work in a dynamic and fast-paced environment with time-sensitive deadlines
• Quality to coach and mentor other QA Team/Engineers in writing good & smart test cases & defects, and application of quality principles
• Ability to manage time and priorities according to team/project objectives, in a fast-paced project environment - Agile, Scrum, XP
• Excellent verbal and written communication skills in expressing ideas clearly to individuals and groups including the ability to effectively document procedures, processes and results
• Hands on with process MAF, MPS, Guiding, Rating, Included Features, usage charges, Payment and Back out of CC&B ( Confidential )
• Hands on CSM, CRM and fully familiarized with Order Management System , provisioning of the customer along with addition of different features
• Hands On Experience of customer care and Billing on Confidential system and fully familiarized with Bill Run (by using schapi application) process like, Bill Prep, Bill formatting, Ban Confirmation and close ban cycle
• Involved in Data Migration ( DC1 to DC4) and Conversion of Confidential Customers
• Knowledge of Java, Android architecture and ADB commands (“logcat - v” to view the device logs)
• Worked on switch control and has good Understanding of HSS, SDM and Network Elements
• Understanding and knowledge of CDMA, GSM, LTE and IMS technology
• Tracked and reported upon testing activities including testing results test case coverage required resources defects in QC / ALM Tool & RQM

TECHNICAL SKILLS:

Quality Assurance: End to end product design, QA (Agile, Scrum and Waterfall Methodology), Independent validation and verification, Developing Test Plan, Test Cases.

Defect Management: HP ALM 11.0, HP Quality Centre 10.0, RQM (IBM), CQ, Test Director 7.0, Clarify, Jira and Bugzilla

Mobile Platform: Phones, Android, BlackBerry (RIM), WAP (Wireless Application Protocol)

Device Testing: Mobile media applications, Apple TV, Smart TV Applications

Mobile Applications: SMS (Text Messaging), End Point (E- MAIL), Contacts, Web Browsing, MMS (Multi Media Services), Code Baring, Voice Mail, Blue Tooth, Contacts, Number Portability (LNP & WNP)

Mobile Manufacturer: Nokia, Samsung, Motorola, Blackberry (RIM), Perfecto

Automated Win Runner, QTP /UFT, Rational Visual Test:

Telecom: Featuring test experience in OSS, BSS and cross Telco Gateway System, SIP Trunking, CMTS, HSS, SDM and network elements

Protocols and Standards: SIP, TCP/IP, FTP, LDAP, SNMP, SQL Net, DOCSIS, HTTPS 443 (TCP), CSMAP9091 (UDP & TEA), XMPP 5222 (TLS+SASL, TCP)

Networking: GSM (3G, 4G, 4G-LTE) and CDMA

Home Security System: XHS (Comcast)

Routers and Gateways: Net Gear, IMS and NCS Gateway

Devices and Sensors: Door / Window/ Motion/ CO Sensors, Thermostat, Cameras (Indoor/ Out Door), Key Pads, Key Fobs, widgets (Weather, Clock, News, Calculator, Games) Light Modules and Take over Panels

Database: Oracle 11g, Sybase Data Base, DB2 and MySQL

Tools: Rest Client, Data Retrieval Tool, DDMS, ADB, TOAD for Oracle and DATA Analyst, SQL, PL/SQL, Exceed, Screen Composer, Lotus Notes R5, INFOMAN (IBM Main Frame), JBoss, COGNIVIEW (PDF to Excel File Converter)

Operating Systems: Microsoft Windows NT & 2000, UNIX (Sun Solaris 2.6 & 2.7)

Programming Environment: ABAP SAP R/3, SCEM 4.1, Java, VB-5, Oracle10, HTML, COBOL, Remedy AR System (User& Admin)

Project Management: Microsoft Project, MS Visual Source Safe, MS Office 2000

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Team Lead / Sr. Software Engineer

Responsibilities:

• Working in the TDM (Test Data Management) team, creating, provisioning & Testing the Test Accounts (TAC) with different type of devices from different manufacturers like, Cisco, Motorola, Pace for the Voice (eMTA), Data (HSD) and Video (STB)
• Creating the Orders in Legacy & NextGen Application through CSG (ACSR) and confirming them in applications like OM / OMS, UIM, DM, BACCLITE and BOA (SOAP UI)
• Attending daily fifteen minutes stand up meeting as a part of Agile Methodology for the updates
• Coordinating with management team to discuss the work related issues
• Hands on experience of utilizing tools like HP ALM 11.0, HP Quality Centre 10.0, JIRA

Confidential, Piscataway, NJ

Team Lead / Sr. QA Analyst

Responsibilities:

• Conducted daily Scrum meeting within team to review the daily task to team (On /Off shore) like Approach Documents. Use Cases, Test Plan, Test Cases review & sign off
• Performed Testing on Mobile Devices for application end point (E-Mail), Contacts and Cloud
• Shared the Media Files & Documents on Face Book and Twitter
• Configured the Cloud Application on the Device (Android/iOS, Windows)
• Performed cross browsers testing on Devices (Android/iOS/Windows)
• Created Test Plan and Test Cases for the entire team
• Coordinated with management team to discuss the work related issues (Resources etc)
• Attended daily meetings about the upcoming projects and review them within team
• Hands on experience of utilizing tools like HP ALM 11.0, HP Quality Centre 10.0, JIRA
• Performed Cross Browser Testing of MAC, Windows PC and Mobile Devices
• Performed testing on Smart TV and Apple TV applications
• Performed data migration from DC1 to DC4 (Data Centres) of Mobile and Land Line customers
• Hand on experience of Order Management System (OMS) on Confidential system, provisioned and added feature
• Tested the devices manually with Perfecto Mobile & Device Any where
• Performed Black Box, Integration, Regression, UAT and Grey Box testing
• Worked on Vision (CC&B of Confidential ) to create the MDNs as per the scenarios
• Provided prod night support during the new code deployment for MR (Maintenance Release), ER (Enterprises Release) and Standalone application
• Reviewed the defects raised by the team and assigning to the appropriate developer after confirming
• Resolved and assigned the production tickets among the teams
• Tested the prepay devices through smart tool
• Tested the endpoints (E-Mails) on the devices and in Rest Client application
• Updated the APK files in devices through ADB Commands & DDMS
• Monitored the applications through fire bug in Fire Fox and Chrome Browsers
• Constantly tested cloud application in the production env. & preprod env.
• Tested the application in the back end by using Toad & Unix
• Retrieved data by using Data Retrieval tool for entire team in different pops
• Sent daily report (Test Cases & Defects Status) to the management along with issues
• Developed the regression test cases for the entire team
• Added the test cases of VZT (Telecom Customer) in Defect tools RQM and ALM

Confidential, Phila, PA

Sr. QA Analyst

Responsibilities:

• Activated the Touch Screen (I Control - TCA200 & SMA) with different type of Routers and Modems (IMS and NCS Gateway, Net Gear Routers) through different protocols like HTTPS 443 (TCP), CSMAP9091 (UDP & TEA), XMPP 5222 (TLS+SASL, TCP)
• Verified the activation in the Management and Subscriber Portal with Gold, Silver and Bronze tiers
• RMA the defective routers and the Touch Screens
• Worked on Main Frame AS4000
• Executed the Batch activation through Management Portal (MP)
• Logged in to (UNIX) Touch Screen for verifying the connected devices and errors
• Executed test cases in development, QA, Pre Prod and Production environment for the releases SU (Software Updates), MR (Maintenance Release) and HF (Hot Fixes)
• Performed testing on gaming station “Xbox”, Smart TV application
• Developed Test Cases through User Manuals and Use Cases
• Created and Maintained the Customer account in Management Portals (MP), Subscriber Portal (SP) and COPS Portal
• Attended daily meetings as a part of Agile - Scrum Methodology
• Raised and followed up the defects in HP QC10 (Security) and RQM (Used by Internet Customer)
• Downloaded the XHS application on the I Phones and Android Phones for monitoring and controlling the system remotely
• Cross Browsers testing of the application
• Documented the issues for Vendors and Installer

Confidential, NY

QA Analyst

Responsibilities:

• Worked on the Sales (Physical + Digital + Foreign) interfaces of ARS application
• Developed test cases from the SRS and BRD and writing them into RQM Mentored and trained the client on RQM (Rational Quality Manager)
• Attended walkthrough for understanding the application
• Worked and Hands on experience on Main Frame AS4000
• Performed testing on gaming station ‘Play Station’
• Tested the Sales Files (Physical + Digital) with different permutations and the fields as per the specifications in the source and target
• Logged in to SAP (Artist Ledger) for end to end flow of the application
• Extensively executed the SQL queries through TOAD for Oracle, TOAD for Data Analyst and Hey GC (A proprietary Tool of WMG) to access to Oracle and Sybase Data Base for verifying the physical and digital products and mapping the sales file (Local + Foreign (MUR) Sales) in between source and target (e.g. GCDM to EROS, MUR to EROS, Staging to EROS)
• Developed the Matrix for testing of products with different permutations

Confidential

Sr. QA Analyst

Responsibilities:

• Created customer s in CRM - OMS for different line of product like TV (Analog + Digital), HSI, RHPc for converted and non converted addresses and submitting the orders to cover different type of scenarios
• Provisioned the customers along with added features and verified the Bill
• Executed the Bill Run for the entire team with the help of SCHAPI Application
• Modified and maintained the customer through MACD
• Interacted third party vendors and customers (Through e-mail) those were integrated through CRM e.g. Provisioning, SMS and VM
• Cross functional Browsers Testing and different roles in CRM to maintain the security
• Maintained the Inventory in CRM
• Activated the daemons through AMC application for the entire team
• Involved in Number Portability system
• Developed test cases and mapped it to the test plan in RQM (Rational Quality Manager) of IBM and QC and Raised defects in CQ (Clear Quest) and QC, retested and closed it.

Confidential

Sr. QA Analyst

Responsibilities:

• Created the Pre Paid and Post Paid customer in CRM - OMS with different products
• Maintained the customer like MOVE, ADD, CHANGE and DELETE (MACD)
• Verified the Bill of the customer with all features and provisioned price plans
• Covered all scenarios while developed test cases, which includes Store Pick Up, Ship to Customer, In Store Activation and shipping with all the three channels
• Created Usage (Local, Long Distance and International) for the Prepaid & Post Paid
• Performed testing on gaming station “Xbox”
• Created Test cases and entered them into QC

Confidential

Technical Consultant

Responsibilities:

• Added and configured the customers on VoIP (SIP & H323) system
• Created, tested and trouble shoot the route for different destinations
• Supported customer technically in resolving their daily issues
• Generated and the bills for the Customers and Service providers

Confidential

QA Analyst

Responsibilities:

• Worked in the Customer Care & Billing (CC&B) Section of Confidential for the Provisioning of Mobile Phones, Production Defects testing in UAT environment of Bell Mobility and Bell Mobility Atlantic (BMA) Customer in a client server environment for the wireless technology
• Local Number Portability and wireless Number Portability

Confidential

Sr. QA Analyst

Responsibilities:

• Worked in the System Integration Testing (SIT), UAT and Regression testing in the provisioning of FIDO Wireless, Rogers Wireless, Land Line, Cable (IBM- Main Frame) and Internet customers, Involved in the Wireless Number Portability in Confidential system

Confidential

QA Analyst

Responsibilities:

• Worked in the System Testing (ST) and User Acceptance Testing (UAT) of Consolidator (One Bill). Functional, Regression, UAT and System Testing of CONSO and NM1 (Bell Mobility) environments. Tested CSM online (GUI) and batch testing through Exceed (HP UNIX). Utilized extensively the TOAD (Oracle 9.1), HP UNIX (Exceed) and SQLPLUS.

Confidential, Virginia

Software Engineer/ QA Analyst

Responsibilities:

• Worked at client site and also remotely (VPN) for the Wireless Technology on Confidential system in the UAT section. Worked on Resources, SC (Switch Control) and Entrance criteria Management for the entire team at Confidential Laboratory