SUMMARY:

• Twelveyearsof Quality Assurance testing experiencein all phases and levels of testing life cycle.
• Experience in Agile/Scrum, Iterative, Waterfall and V model methodologies.
• Experience in testing Travel, Telecom ERP/BSS/OSS, Retail POS, e - commerce, Healthcare domains.
• Expertise in requirements analysis, planning, estimation, strategy, testing, defect tracking, management and reporting, prepare traceability metrics, issue resolution.
• Extensive working experience on end-to-end testing/integration testing, functional testing, GUI testing, regression testing, system testing, interface testing/API testing, database testing, Production Testing and mobile devices testing/mobile apps testing and test data preparation.
• Proficient in Manual Testing and hands on experience on Automation testing.
• Proficient in defect triage/defect troubleshooting, defect screening/analysis, defect management and defect life cycle and handleddefect triage meeting with various cross functional teams.
• Experience in testing Windows/.net/Java based applications, Client/Server (Multi-Tier), Web based applications, Commercial Stand-Alone applications and SOA based applications.
• Proficient in XML validations and Web services testing using IMT tester (like SOAP UI).
• Experience in Content Management testing (Adobe Express Manager).
• Good understanding of fundamental aspects of enterprise CRM with E2E order processing (Clarify CRM/Hertz CRM and its integration with BSS and OSS/telecom provisioning systems and other external systems.
• Experience in all phases (Interaction, Initiation, Negotiation, Notification and Billing of customer order flow in End to End scenarios of CRM-OMS-Provisioning Systems and Billing Systems.
• Experience in Analysis, Planning and End to End Testing of CRM functional activities like contact creation, customer interaction pages, trouble ticket creation and management and resolution and sales order process.
• Good in RDBMS concepts and experience in testing back-end using TOAD/SQL Developer.
• Experience in Java and CI tools - Jenkins, Git, TFS and BDD (Selenium, TestNG, Junit and Cucumber JVM) and QTP automation tools.
• Experience in Test data oversight & Coordination for data fulfillment and test data management.
• Lead, Trained, Mentored junior testers in the End to End team and client's ( Confidential &T) business team (UAT team/TotalSolutions Validation Team) for processes and tools and defect life cycle for UAT effort.
• Experience in working independently and collaboratively and coordinating testing activities with distributed teams across on-shore and off-shore teams.

TECHNICAL SKILLS:

Testing Tools: JIRA, ALM QC/HP QC, QTP, TFS (web & load testing), Work Request Tool, Itrak, IBM Rational Clearquest, Calendar application, Env checker, IMT Tester (like SOAPUI), MS TFS, Selenium, Cucumber.

Operating Systems: Windows/XP/NT, Unix, Linux and MAC OS, VMware

Languages: Java, .net, Visual Basic, python, VB Script, XML, Jason, JavaScript, HTML.

Databases: Oracle, MS Access, MS SQL server.

ERP: Clarify CRM, OMS, Hertz CRM - CMDR, SAP FICO (Trained).

Confidential Tools & Software: CTEM, AMSS, BBNMS, PDC, OPUS, UCP, SystemX, Force, WFADO/DI, GCAS, G2, SDP, Microsoft IPTV, RMBIS, NAMBIS, LIMBIS, UROCK, Granite, CSM (Telegence), 2Wire, Ipad

Other Tools: MS Office, TOAD, SQL developer, Putty, Splunk, SOAPUI, Super session,Sharepoint,AEM, Device Anywhere Studio, Feedler, XML marker, Beyond Compare.

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

Senior QA Engineer/Lead Tester

• Involved in gathering, analyzing information and identifying and resolving business issues by providing recommendations to solve those issues.
• Responsible for designing and executing tests to ensure the compliance of all web applications and services to the organizational standards.
• Attending stand-up meetings, scrum meetings, walkthrough meetings, and teleconferences.
• Reviewed BRD & SRD documents for DTG-Integration project.
• Lead, mentor and assign work to junior testers, provided test estimations& daily test status reports to PM.
• Coordinated testing effort with Onsite and Offshore team (India).
• Working closely with developers, business analyst, tech architect and sme’s to design test scenarios and test cases based on requirements and technical designs involved in Use cases design & design sessions.
• Wrote test plan reviewed with business team and got approved and Identified test scenario’s/test conditions.
• Designed test cases and Tested/Executed scenarios for ecommerce applications (Firefly.com, Hertz.com, IRAC, Dollar & Thrifty, CRM and Enterprise Profile Services).
• Working on Loyalty program functionalities (Blue chip, Dollar Express & Gold Member).
• Performing Functional testing, Integration testing, System testing, Regression testing, End to End testing, Compatibility testing, Webservices testing, Mobile testing (Native apps/ mobile web /responsive and SEO pages), Android, windows and iOS devices testing, User Acceptance testing and Production verification testing.
• Worked on various scenario’s - Reservation, Modify, Cancel & Travel Agent functionalities on dev & test environments i.e. cell2, cell4 and Qual for different levels of testing.
• Using IMT tester & SoapUI for testing and validating web services.
• Involved in batch process of manually generated FastLaneID’s in Hertz (CMDR) for DX & BC profiles.
• Using Jira, Green Hopper and ALM QC tool for bug tracking, reporting and sprint & defect management.
• Interacted with developers to better understand and resolve bugs by tracking, monitoring, and prioritizing testing issues.
• Performed Native apps, web apps and SEO pages testing for dollar.com, thrifty.com and hertzcarsales.com.
• Tested various brands of android, windows and iOS physical devices (Samsung phones tab, LG, Nexus and Apple iPhone, iPad) and used DeviceAnyWhere Tool.
• Working knowledge of GDS and EDIFACT messaging - DTG Rate Engine, and OTA/Direct connect partners - testing Reservation scenarios.
• Executed scripts for Web performance and Load testing using TFS.
• Performed compatibility testing in various environment by using different browsers (IE/Firefox/Chrome/Safari) and platforms (Windows7/Windows XP/Mac)

Environment: Agile/Jira Green Hopper 5.2, IMT Tester (like SoapUI tool),ALM (QC),SOAPUI, Citrix,Beyond Compare, XML Marker, VNC viewer, Fiddler, AEM, Devise Anywhere Studio, SQL server, .net, Java,TFS, MS Office,Sharepoint,Confluence, IBM Lotus Notes.

Confidential, St. Louis, MO

Senior Subject Matter Expert

• Designed Test case & test steps in QC for all these scenarios.
• Created data for all scenarios.
• Worked with Client Business Team (UAT team).
• Worked on all UAT scenarios and participated in test execution of scenarios.
• Worked Direct Fulfillment of equipment’s (Mobile Phones: Standard & Smart phone - IPhone, Ipad/Tablets).
• Closely working with vendor application (YODA, Oracle, WMS) poc’s for Mobile equipment assignments.
• Opened defects and provided completed defect management support to UAT team.
• Provided Validation & Verification of order in all required systems support.
• Provided Defect Triage support.
• As a Sr. SME closely worked with Client’s business testing UAT team and provided testing solutions support, Defect management and Triage support.
• Lead team of 5 people from client side in execution, QC, defect analysis, order validations and Triage activities. Attended defect burn down status meetings with leadership.
• Provided support for their scenario execution from their (COR) applications.
• Monitored the order flow and validated and verified orders in Order management Systems db, Provisioning Systems db.
• Wrote SQL queries and performed database testing using SQL statements to extract data from the tables to validate test results using TOAD & SQL developer.
• Participated in Walkthrough meetings with Strategy& Planning team and High level planning team for detailed design test cases.
• Executed various scenario’s (New activation, upgrade, change price plan, Move Ban to Ban, PortIn, Change equipment, Prepaid to Postpaid, Suspend/Resume subscriber, Add line etc.).
• Worked on complete defect life cycle, right from opening to resolution and closing.
• Activated Wireless CTN and Mobile phones/tables in Customer Service Management (CSM).
• Created Data usage (GPRS, MMS, and SMS) and Voice Usage (Incoming, Outgoing Calls) in UNIX boxes and FTP to Enabler servers and raised Work Requests (Web Trax Tool).
• Performed database testing using SQL statements to extract data from the tables to validate test results using TOAD & SQL developer.
• Validate orders in Order Management, Customer Relations Management, Mobile Market and Billing data bases.
• Worked with and Lead client business team
• Executed various trouble management tech call scenarios like (RG, STB Swaps).
• Worked on new installation work order and repair ticket scenarios.
• Worked with field technician on ground one day to capture issues in live and new business requirements.
• Opened defects in Quality Center and involved with development, planning, Infra teams in resolution and retesting the fixed defects.
• Tested real time transaction on iOS field tech device (ipad).
• Testing Real-time interaction with Workflow Engine (ISAAC WFE).
• Worked with Strategy & Planning team in executing and designing scenarios.
• Worked on New functionality service assurance scenarios.
• Executed exploratory scenario’s to figure out missing steps and helped in resolving scenario discrepancies.
• Worked closely with High level planning during execution.
• Worked with third party application poc’s like (SCANR, System Integration Lab) to validate and verify RG & STB disconnects.
• Created different types of trouble tickets and monitory the E2E flow for UCP.
• Created Detailed Design Test cases, Executed scenarios.
• Worked on Confidential service release (ASR) monthly release Testing.
• Participated all phases of defect management life cycle.
• Provided extended testing support for highly critical production issues.
• Closely worked with developers to fix the bugs and resolve the production problems.
• Executed Shell Scripts during PSE testing.
• Used TLEMS, TERT, Scenario Tool, CTEM, GCAS, and MPS Query Tool for orders provisioning and validations.
• Analyzed functional and business requirement documents to get a better understanding of the system on functional and business perspectives.
• Participated all phases of testing (ATM) life cycle (Test Plan, Test Design, Test Detailed Design, Test Execution)
• Participated in all Testing Levels (System Test & Integration Testing/ E2E testing, Onsite Test)
• Co-ordinated with Onsite (US) and Offshore (India & Israel) testing teams as a Sr. SME.
• Conducted Non-Functional testing (GUI & Usability, Documentation, Interoperability/Interface Testing, Installation).
• Designed detailed test cases in Quality Center for end to end scenario’s, non-functional tests and prepared test data.
• Provided report on Defect statuses, bottlenecks, defect detection vs defect resolution rate & Root cause analysis (RCA). Presented Lessons Learned Report.
• Facilitated defect triage meetings rooms and provided status and defect reports via HOT tools.Participated in defect resolutions on voice bridges, involving developers and middle ware support to trouble shoot the issues.
• Wrote SQL queries and performed database testing using TOAD & SQL developer.
• Executed smoke test scenario’s in QTP. Modified existing VBScripts in QTP for automated test cases.
• Involved in Cluster Testing,Data Extract Testing and ERF Testing (pre-production).
• Performed Fully Operational Testing (FOT) in Production environment.
• Performed TN activations via IVR, using EASL application and Creating Messages via IVR and validating them from ATT portal.
• Conducted xml validations to validated Response XML’s and CPE details using ICDT tool.
• Worked with ALCATEL /2Wire/CMS network elements 7750, 7450, 7340, 7342, OLT, ONT, and DSLAMS.
• Involved in Testing and Validation of all Telecommunications Applications; GRANITE, GCAS, G2, SDP, AMNQ, OVALS, SPP, UROCK, PDC1, OPUS, SOAC, LFACS and Business Integration Services (BIS’s).

Environment: CLARIFY CRM, AMSS, OMS, Quality Center(ALM),Sharepoint, Connector Tool, QTP, Jira, CTEM,CSM (Customer Service Management), Telegence, Enabler, SQL, TOAD, Sql Developer, Connector Tool (like SOAP UI), Websphere, XSL/XSLT, XML, Splunk, BBNMS, Java, SOAP, and MS IIS.OMS PC (Product Catalogue), GRANITE, GCAS, G2, SDP, AMNQ, OVALS, SPP, UROCK, PDC1, OPUS, SOAC, LFACS and Business Integration Services (BIS’s), Java, J2ee.

Confidential, St. Louis, MO

QA/Analyst

• Participated in Business Requirements, Technical Requirements, High Level Design and Interface Agreement walk through sessions.
• Reviewed business requirements, functional specifications, prototype, use cases, HLD, Design, IA, Data mapping and business rules documents in PRISM, to identify test requirements, and test plans, and design test cases and test data.
• Wrote test plan, identified test scenarios, designed test cases and performed API testing, Integration testing, Functionality Testing, Regression Testing, System Testing.
• Bugs Reported, reviewed, and analyzed bugs via Quality Center.
• Verified bug fixes and tested all impacted modules in the application.
• Familiar with ALCATEL /2Wire/CMS network elements 7750, 7450, 7340, 7342, OLT, ONT, DSLAMS
• Performed Back-end testing by executing SQL queries using TOAD to validate the data.
• Conducted regression testing during and after all bug fixes.
• Executed shell script to bounce servers.
• Validated all XML input and output logs.
• Designed & validated XML test scenarios for bans with different features including multiple circuits with & without child ban’s, private line circuits & different data formats & structures.
• Executed test scripts in Quick Test Pro for smoke testing for regression scenarios.

Environment: Window NT, Connector Tool, Oracle 9.i, SQL, Java, JSP, WebLogic, MS Office, Windows 2000, Quick Test Pro, Quality Center.

Confidential, Atlanta GA

QA/Analyst

• Attended systems requirements and design review meetings.
• Converted the complex business logic, which includes many rules and sub rules into meaningful test cases.
• Created Business and Functional Requirements.
• Tested various HR Modules activities including, but not limited to Authentication, calendar, Business events, classifieds, survey and travel expense forms, ticket raffles etc.,
• Tested the Site Search functionality using verity collections, keyword search, database search etc.
• Created both positive and negative test cases.
• Uploaded and associated test cases in Test Director, executed test cases, and documented the actual results.
• Involved in functional, integration, and regression.
• Wrote and executed SQL queries to perform database testing to check the Data Integrity and Data Validation.
• Opened bugs using Test Director and closed them after the test execution.
• Performed XML validations by pulling logs from Servers.

Environment: Windows 2000, MS Office, UNIX, J2EE, JSP, Servlets, Oracle 9.i, Win Runner 7.1, Load Runner, Test Director

Confidential, Atlanta, GA

QA/Analyst

• Reviewed functional specifications and system requirement specifications to identify test requirements, and designed test scenarios, test cases and test data stored them in Test Director.
• Performed functional testing and integration testing & Defect Verification.
• Working closely with the Developers and other teams during execution under Agile & Iterative testing methodology.
• Good Exposure to Agile-testing methodology.
• Used SQL scripts to validate data in the database on the back-end and master files.
• Reported, reviewed, and analyzed bugs created in Test Director.
• Verified bug fixes and tested impacted modules in the application.
• Performed XML validations by pulling logs from Servers.
• Conducted regression testing during and after all bug fixes.
• Conducted functional, System and Regression testing of the application using QTP.
• Created automated test scripts for smoke test scenarios.
• Interacted with developers in fixing unknown exceptions.

Environment: Test Director, Quick Test Pro, Load Runner, Windows XP, C++, VB6.0, JavaScript, HTML, .NET.