SUMMARY:

• Extensive experience in Product QA life cycle roles involving Requirement Gathering, Test design, Automation Development, Validation, and Maintenance. Clear understanding and appreciation of the full test planning and execution life cycle while leading the QA effort across all projects in a portfolio.
• 10 years’ experience as a QA Lead - Tester /Lead / UAT/ Production and Agile support.
• Extensive experience in E2E Testing, Data Migration Testing, Test Data Management, Video Testing, UAT, Prod and Automation experience.
• Worked on complete life cycle and expertise in Test Strategy, Estimation, Test Plan, Test Design and execution. Also, worked on Test Data Creation and Management, Resource and Release Management.
• Experience in Video Automation Scripting and execution using Witbe Video Robot.
• Extensive Experience in Retail, CPG, Telecom and Cable Domains.
• In-depth knowledge in testing and BA experience in ecommerce Portals, BSS and OSS Applications Testing in Telecom and Cable, Billing Systems, Biller Migration Testing and Set top Box testing.
• Expertise in E2E Billing systems: Singl.eView, Amdocs, Confidential @Once.
• Experience in gathering requirement for a multiple country rollout for a major CPG provider.
• Scrum master for three teams, Status reporting and Issue resolution through continuous feedback and communication to various stakeholders.
• Lead the team that handled customization of Automation testing, Black box testing and managed the testing of a 100+ country rollout of website services.
• Onsite Lead and Scrum Master for Video Automation and device maintenance, stability testing, manual testing and Requirements Gathering.
• Ability to work with minimal direction - taking concept to analysis and potentially leading QA through development, debugging, testing, defect documentation, regression and conclusion.
• Excellent interpersonal and communication skills.
• Performed and managed the activities of the Test Planning, Functional Testing, Integration, End to End Enterprise Testing, and Specialized Testing, CPE Device Testing, Automation using Continuous Integration and Continuous Testing, UAT, over Telecom, Cable, Retail and CPG Verticals.
• Prepared the Test Strategy, Test Estimation, Test Plan, Test execution for Set top Box Devices Testing, Guide Testing, Channel Lineup and Closed Captioning standard and stream testing.
• Prepared Test Estimation, Test Environment Setup, Test Data Setup, Test Strategy for multiple and Complex Projects, Video Test Automation, Environment and Release management, Test Data Management.
• Responsible for preparing the use cases, converting use cases to requirements, Testing, Defect Management, Metrics, and Production & Operation Support.
• Successfully transitioned from Waterfall to Agile for a test module - 25+ Test personnel.
• Can translate business needs into clear and comprehensive Use Cases and test scenarios.
• Providing inputs to Requirements, participate in planning, identify the approach to Dev and QA and plan accordingly.
• Strong communication skills to Business, Customer and other Support Teams (Dev/ IT Ops).
• Having a flexible attitude and ability to quickly adapt, learn and implement new skills in less time.
• Experience in Client Management facing roles and constantly maintaining high levels of accuracy for the Deliverables provided.
• Experience in handling medium to large sized teams 
• Managing project deliverables, managing service escalations, complaints and client interactions.
• Facilitating triage of quality issues in projects and applications. Prioritizing Dev, testing based upon requirements, priority to support risk-based testing. Timely delivery of assigned modules.
• Preparation of Weekly, Monthly, Summary Reporting to client and other stake holders

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master and QA Lead, Philadelphia, PA

Technologies: Voice, Video and Data w.r.t. BSS and OSS Applications, Settop Stability Testing, Device Order Fulfilment and Data Analytics - Agile/DevOps Model - TQM Video, Order Management, BSS/OSS, Confluence, JIRA, Rally, StormTest, Tableau, Amdocs, CSG ACSR, Mongo DB, MySql, FileZilla, SVN, Putty.

Responsibilities:

• Working as a Scrum Master and QA Lead for all three teams- Release and Test plan creation, Test Strategy, Test execution, Test Data Management, Environment Setup, Automation team support, Release Gating, Client Management and Business Team Support, Metrics and Reporting.
• Performed and managed the activities of the aforementioned applications Testing, End to End Testing, Specialized Test, Continuous Integration and Testing in Agile and DevOps Model.
• Successfully transitioned to Agile model, designed and implement various strategies for the teams - Test, automated Metrics capture, enabling effective collaboration and communication.
• Reviewing and approving testing effort estimation for projects, prepare Master Test Strategy, prepare and review Test Plan, Deployment in QA environment, perform UAT and QA Preproduction, Production and support.
• Performed Manual and Functional Tests, Specialized Video Testing, Device testing and Automation and supported other activities like Defect Management and Log Monitoring, Jira and Rally configuration and Management.
• Resource Planning, Task Allocation, Status Review, Prioritize and perform Risk based Testing and Timely delivery of modules effectively liaising with other teams.
• Facilitating triage of quality issues in projects and products, collaboration, and Service Requests.
• Scrum Master and Agile Practitioner at Confidential for the T+P Inlife Dev Portfolio.
• Reporting to Onsite Client Manager - Daily, Weekly, Monthly on ongoing QA activities.
• Sole owner of Rally and JIRA related processes and Management.

Confidential

QA Lead, Philadelphia, PA

Technologies: Confidential - Video CPE Devices, Settop Stability Testing, Closed Captioning Testing and CC for FCC Standards testing - Agile/DevOps Model - WITBE Video Robot, CATS HD, Raspberry Pi, Set top Boxes, DAC, DNCS, VOD, TQM Video Streams, Confluence, JIRA, Rally, StormTest, SVN, Putty, ALM.

Responsibilities:

• QA Lead for the WITBE Video Automation team - Release and Test plan creation, Test Strategy, Test execution, Test Data Management, Environment Setup, Automation scripting and review, Client Management, Metrics and Reporting, mentoring and supporting new team members, Training.
• Performed and managed the Automation of Closed Captioning Streams and Closed Captioning Sarnoff standards Testing, Specialized Test using WITBE Video Robot, Continuous Integration and Testing in Agile and DevOps Model.
• Successfully implemented Scrum and the Agile model - Tests, Automated Metrics capture and enables effective collaboration and communication.
• Reviewing and approving testing effort estimation for project, prepare Master Test Strategy, prepare and review Test Plan, QA environment Management, Automate cases, and QA support.
• Performed Manual and Functional Tests, Specialized Video Testing, Device testing and Automation and supported other activities like Defect Management and Log Monitoring, Jira and Rally configuration and Management.
• Resource Planning, Task Allocation, Status Review, and timely delivery of modules.
• Reporting to Onsite Client Manager - Daily, Weekly, Monthly on ongoing Automation and QA activities.
• Sole owner of Rally and JIRA related processes and Management.

Confidential

QA Lead

Technologies: Confidential - Confidential Home CPE Devices - Agile Model - SOAP UI, Wiki, JIRA, SVN, ALM.

Responsibilities:

• QA Lead for the Confidential Home Services team - Release and Test plan creation, Test Strategy, Test execution, Test Data Management, Environment Setup, Client Management, Metrics and Reporting.
• Successfully lent to the existing Scrum and Agile environment enabling effective collaboration and communication.
• Prepare Test Strategy, prepare and review Test Plan, QA environment Management, and support.
• Performed Web Services Tests, and supported other activities like Defect Management, Jira configuration and Management.
• Resource Planning, Task Allocation, Status Review, and timely delivery of modules.
• Reporting to Client Manager - Daily, Weekly, Monthly on ongoing QA activities.
• Owner of JIRA related processes and Management.

Confidential

QA Lead, Plano, TX

Technologies: Singl.eView CRM and Confidential @Once Billing System - Agile Model

Responsibilities:

• QA Lead for the team - Release and Test plan creation, Test Strategy, Test execution, Test Data Management, Test Configuration management, Client Management, Metrics and Reporting.
• Collaborated with the Dev/Ops team and Agile environment enabling effective collaboration and communication.
• Prepare Test Strategy, prepare and review Test Plan, QA environment Management, and support.
• Performed Confidential @Once to Singl.eView CRM migration testing of Account, Products, Ordering BEP file testing, Billing, Invoicing and Downstream systems testing and supported other activities like Defect Management, Requirement Gathering and collaboration with the Business.
• Resource Planning, Task Allocation, Status Review, and timely delivery of modules.
• Reporting to Client Manager - Daily, Weekly, Monthly on ongoing QA activities.
• Owner of the QA STLC processes from start to end.

Confidential

Senior QA Analyst, West Chester, PA

Technologies: DDP/Financial CRM and Amdocs Billing Platform Billing Systems - Agile Model

Responsibilities:

• QA Lead for the team - Release and Test plan creation, Test Strategy, Test execution, Test Data Management, Test Configuration management, Client Management, Metrics and Reporting.
• Prepare Test Strategy, prepare and review Test Plan, QA environment Management, and support.
• Performed DDP/F to ABP CRM migration testing of Accounts, Products, Ordering, Billing and Invoicing systems, and Defect Management.
• Test Planning, Task Allocation, Status Review, and timely delivery of modules.
• Reporting to Client Manager - Daily, Weekly, Monthly on ongoing QA activities.

Confidential

Senior QA Analyst, West Chester, PA

Technologies: DDP/Financial CRM and Confidential OSS - Agile Model

Responsibilities:

• Senior QA Analyst in the team - Test plan creation, Test execution, Test Data Creation and Management, Client and Dev collaboration, Metrics and Reporting.
• Prepare and review Test Plan, QA environment Management, DDP Rate Codes and Products creation, and support.
• Performed Confidential to Confidential Migration and Complete end-to-end testing of the Confidential OSS Application.
• End to end creation and management of Test Data, including but not limited to Test Accounts, Products/Rate Code creation, Device Creation and Defect Management.
• Test Planning, Test Allocation, Status Review, and timely delivery of modules.
• Reporting to Client Manager - Daily, Weekly, Monthly on ongoing QA activities.