SUMMARY:

Seeking employment in the Information Technology industry, specializing as a QA Analyst/Software Tester or Business/System Analyst.

TECHNICAL SKILLS:

Testing Tools: AEM, CQ5, Confidential Quality Center, Rational Tools, such as Clear Quest, Mercury Interactive tools, such as Test Director, ALM Quality Center, QuickTest Pro, and LoadRunner, Compuware’s QACenter Enterprise Solution Suite, specializing in QARun, Manual and automated testing for many applications in the automotive and health care industries, and general knowledge of Rational testing tools.

Software: Confidential ALM, ServiceNow, JIRA, FIT, Testlink, Clear Quest, Lotus Notes, SQL Navigator, TOAD, FTP/Telnet, Oracle, SQL Plus tool, PVCS Tracker, BugZilla, Cognos ReportNet, Zephyr, AutoMate, MS Word and MS Excel, MS Visio, general knowledge of MS Project, Confidential Quality Center, and Front Page.

Languages: Visual Basic, Lotus Notes, COBOL programming, VBScript, General knowledge of Java, and Java Script, C/C++ Programming, General knowledge of PowerBuilder and Uniface, Cold Fusion testing, mainframe emulator Rumba, AS/400, and RPG IV Programming.

Skills: Trained in A+ Certification, Trained and Supported Lotus Notes, End - User Software Testing, Agile Testing and Methodologies, Parallel Testing, NASCO Membership systems, NPS eligibility, Solid knowledge and understanding of all phases of Software Testing and the Software Development Life Cycle (SDLC), Regression testing, Functional testing, Unit Testing, and HTML Web Development.

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, MI

Mobile UAT QA Lead

Responsibilities:

• Worked closely with different testing teams (System Testing and other UAT teams) to coordinate the testing efforts for Confidential ™ and for Confidential
• Provided end to end testing and technically tested the embedded software using mobile apps and web based applications for Confidential ™ and for Confidential
• Tested across multiple renewal and/or billing cycles to ensure the changes were applied accordingly to the mobile applications for Confidential, across various states in the USA.
• Written Test Plan, Test Cases, and Test Conditions and Test Condition Matrix from the BA’s mobile screen process flow charts to ensure all aspects of testing was done.
• Performed functional testing involving the testing of all core functions of the application. ested the application on both the iPhone and Android devices to make sure the application was extensively tested and working as designed.
• Used ServiceNow for intranet news, knowledge transfer, service request, and more.
• Performed testing for the application under different networks and Internet speeds including 3G, 4G, LTE, and Wi-Fi.
• Also performed user acceptance testing of mobile apps as well as web-based applications. Also involved in different phases of Test effort like System Testing, Integration testing, Regression testing, Smoke Testing, and End to End testing.
• Performed Ad-hoc testing and regression testing and email testing for Confidential Mobile and Confidential Drive™ and Confidential mobile apps, testing several features of these mobile apps - based on the business requirements and effectively communicate my test results to multiple teams.
• Knowledge and use of quality management methods, tools, and technology used to create and support defect-free products.
• Evaluated user stories. Also have the ability to manage time, meeting deadlines and prioritize tasks effectively.
• Actively participate in planning, daily scrums, review meetings, and various status meetings with upper management.
• Involved in establishing scope, traceability, and test scenarios.
• Used the Agile methodology during the project life cycle and ascertained deliverables on a per sprint basis.
• Used the automated testing tool, Confidential Application Lifecycle Management (ALM, version 12.5), to log defects on a daily basis to ensure quality.
• •Responsible for running UAT’s daily defect meeting to go over defects to all teams involved, including management.
• Worked directly with developers, project management, Business Consultants, Senior level executives and other team members on this large project to deliver quality testing.
• Managed test execution for Confidential ™ and for Confidential (Usage Based Insurance).
• Wrote manual test cases and test conditions and test scripts for multiple projects.
• Reviewed the business requirements and wrote exemplary test cases and test conditions based on those business requirements.
• Provided outstanding testing and performed well as a UAT QA Lead in 2015 and was asked to return for phase 2 for these project.

Confidential, Dearborn, MI

Senior QA Software Engineer

Responsibilities:

• Tested functionality from the use cases against CQ5 Templates, Components, Workflow, and Forms for Adobe AEM/CQ5 enterprise Content Management System (CMS).
• Authored and Published my AEM pages for Ford's and Lincoln's Dev and QA sites for the CMS/VCR project.
• Worked closely with developers to debug and test my AEM pages across multiple environments.
• Written Test Cases from the user stories in the Task List document (requirements) and reviewed and executed the test cases for each sprint. Tested the functionality of each component and if found defects logged them in STEP and JIRA.
• Performed parallel testing involving several different testing team. Also worked on several different projects at one time to deliver quality testing services to the end clients.
• Also tested against Ford Social and Akamai Caching projects on both wired and mobile platforms.
• Performed testing on various browsers, mobile devices and tablets.
• Also performed Smoke Sanity Testing on web applications for several different projects.
• Knowledge and use of quality management methods, tools, and technology used to create and support defect-free products
• Ability to manage time, meeting deadlines and prioritize tasks effectively.
• Actively participate in planning, daily scrums, and review meetings.
• Collaborate and work closely with Development, Analytics, Project Management and other respective digital disciplines during the project lifecycle.
• Excellent problem solving, issue identification, critical thinking and analytical skills.
• Strong understanding of Software Development Life Cycle and QA methodology.
• Tested on front end web sites after reviewing wireframes written with Axure.
• Instrumental in testing against Podcast applications and AS3 applications.
• •Worked for both onshore and offshore testing teams.
• •Able to effectively work on multiple projects at one time.
• Worked on Social networking site, worked on Ford sync, and My Ford Touch.
• Tested against multiple web-based applications and websites, written in Java/Javascript.

Confidential, Ann Arbor, MI

Quality Assurance Analyst

Responsibilities:

• Performed testing on several different projects and across several different platforms (i.e. QA, UAT, Staging, Pre-Production, etc.) delivering quality testing results in Healthcare IT.
• Performed cross browser testing for the different websites that Confidential & Confidential offers to their customers to ensure accuracy and in an Agile testing environment.
• Wrote up defects for the different projects and across multiple platforms, using Jira and FIT Tracking Solutions.
• Reported and tested issues and defects on a daily basis, using FIT and Jira.
• Wrote SQL queries to perform data testing and verify information on the back-end.
• Tested against multiple web-based applications and websites, written in Java/Javascript.

Confidential, Ann Arbor, MI

Quality Assurance Analyst

Responsibilities:

• Worked on several different projects, delivering quality testing results.
• Wrote test plans, scenarios, test cases for the different projects.
• Reported to leadership for my deliverables on a daily basis.
• Gathered and analyzed test data from raw data to perform validation with billing and finance information.
• Worked as a Finance/Billing manual tester and worked closely with Client’s upper management.
• Performed functional testing, data testing, unit testing, and regression testing.
• Used Zephyr to validate and verify test scripts.
• Created and Maintained defect management throughout the project using Jira.
• Wrote and executed test cases on different mobile projects and across different platforms, including Android and iOS.
• Worked as a mobile tester on ecommerce website: Best Buy.com in an Agile testing environment.
• Tested against multiple web-based applications and websites, written in Java/Javascript.

Quality Assurance Analyst

Confidential, Livonia, MI

Responsibilities:

• Developed test cases for the Next Generation projects for Confidential Company websites.
• Execute test cases across multiple browsers and Operating Systems using VMWare, and reported those results to management.
• Document QA test results using a web graphical tool, Testlink, and track defects using a web graphical interface, JIRA.
• Communicated with the project development team throughout the iterative project lifecycle.
• Performed Functional, Smoke, Regression, Integration, and End to End testing on Ford’s Development, QA, and Production testing environments and against Akamai caching.
• Performed cross browser testing on different browsers, for example IE6, IE7, IE8, Safari, and across different OS, for example: Vista, Windows NT, Windows XP, etc.
• Performed functional, Smoke, Regression, Integration, and End to End testing against different OS and Browser platforms.
• Tested against multiple web-based applications and websites, written in Java/Javascript.

Confidential, Pontiac, MI

Lotus Notes Tech Support Specialist

Responsibilities:

• Communicate and resolve technical issues and problems for GM suppliers, GM Dealers, GM Branch, Route 1 users, Lotus Notes end users, SAP end users, Allison Transmission users, and other end users.
• Documented, validated, associated, assigned and handled incident problems and information to resolve client’s issues and trouble tickets.
• Trained in ISO 9001-2008 Certified Standard for Customer Service - Quality Management System - Requirements, which was awarded Help Desk of the Year in 2008.

Confidential, South Lyon, MI

Test Analyst / Quality Assurance Analyst

Responsibilities:

• Developed a template for writing test cases, my test cases were used as a standard for other teams to write their test cases.
• Mentored and managed team members on different projects on how to write and execute test cases for the different projects.
• Took initiative in creating a defect / bug tracking document in Excel that is used to report issues/problems during the different phases of the project: Development, Staging (QA), and Production.
• Ability to understand and translate use cases and system requirements into test cases and scripts.
• Analyzed Use Cases and worked with development and Business Analyst to create quality test grids, test cases, and test scripts. Also used Rational’s Clear Quest to track defects.
• Exposed to light automation *
• Executed a number of test cases and test scripts that are a part of the SDLC.
• Identified and maintained defects and provide detailed written descriptions of problems uncovered during testing.
• Created a defect tracking log and maintained it and lead the efforts in reporting defects daily to the managers of the different projects on the Local and NASCO Membership systems and enrollment systems.
• Worked closely with and reported testing results to testing and quality management.
• Performed end to end functional testing and regression testing for Blue Cross on web-based applications.
• Analyzed the test grids and test cases I wrote to ensure the functionality and usability are consistent with the specifications.
• Effective interpersonal and teamwork skills with a proven ability to work with a diverse team of individuals with different needs and objectives.
• Tests systems for functionality, accuracy, and adherence to specifications by performing systems integration, interface and regression testing.
• Developed, maintained, executed, and validated test plans and test cases to ensure quality of software solutions, including Production rollouts.
• Reported the project’s daily status and testing discrepancies to the development and business unit and follows through to ensure that all issues were resolved.
• Identified and tracked program, system, user and/or documentation errors and potential design flaws and referred them to application team for resolution, so that the functionality of the application is not compromised.
• Performed regression testing on the application when new functionality was introduced to ensure the integrity and accuracy of the application. Also performed root cause analysis of test issues.
• Received light exposure to some of Rational’s automated testing tools.

Confidential, Ann Arbor, MI

Quality Assurance Analyst / Software Tester

Responsibilities:

• Developed and executed test cases and scenarios for product enhancements based on requirements and design specifications.
• Performed test executions which involved functional, unit, front-end, regression, and data testing.
• Worked closely with Quality Assurance Product Specialist on data testing.
• Performed front-end testing on different software and reports, which involved UNIX and SQL data manipulations, using SQL Navigator.
• Analyzed test results and wrote problems in the bug reporting system.
• Communicated test activities and results to product team and management throughout the software development lifecycle.

Confidential, Ann Arbor, MI

Software Tester / Test Lead / Business Analyst

Responsibilities:

• Analyzed data in the SQL and Oracle tables to ensure the application migrated successfully, using SQL Plus.
• Worked on the AtS (Adaption to Scale) project. This project handled data/application/system migrations and data/application/ system retires.
• Performed data testing by examining and updating data in PL/SQL tables.
• Operated as a Business Analyst and analyzed business and technical requirements with the SME (Subject Matter Experts) and the Development team for the applications that were set to migrate or retire. Based on these requirements, develop and update test cases and test scripts. Successfully implemented these requirements and testing in all phases of the SDLC (Software Development Life Cycle), including Staging, QA, and Production.
• Performed system, integration, unit, regression, and user acceptance testing. Executed test scripts on the test, stage, and production environment using Mecury’s TestDirector.
• Created metrics and requirements and wrote test plans and test steps and logged defects in TestDirector. Worked closely with the Development team to resolve and re-test the application. Certified in AOR Reports.
• Diagnose, report, and track quality issues.
• Promoted to Test Lead over multiple migration and retired projects involving multiple applications.

Confidential, Kalamazoo, MI

Tech writer/ Software Tester

Responsibilities:

• Wrote unit and functional test scripts for the Confidential and Cognos ReportNet Reports. Created a defect tracking spreadsheet to alert the programmers of potential problems.
• Executed the Cognos ReportNet Reports and performed the GAP Analysis and Assessments.
• Received training on CFR 21 Part 11 and computer validation compliance per current Confidential quality system documents and FDA standards. Trained on KAPI software testing methodologies, including training on IQ, OQ, and PQ.
• Wrote Unit Test Scripts for data migration. Performed positive testing, white-box testing, smoke testing, and black box testing for FDA approved documents for Functional, end-user, and Unit testing throughout the entire product life cycle.
• With Confidential, created Confidential ’s (Detailed Software Design) specifications based on the SFS (Site Functional Specifications) and implemented the Confidential ’s for data migration testing.
• Implemented Test Plans, User Requirement Specification, Functional Specifications, Software Design Documents Unit Tests, Integration Tests, IQ test script protocols, OQ test script protocols, PQ tests scripts protocols for our
• Confidential interface system, our proprietary AS/400 based system.
• Created and reviewed various corporate computer validation Software Development Life Cycle (SDLC) documents.
• On the Confidential project, Wrote test plans for 25 migration programs. These programs were used to initialize data migration to a new implementation of an in-house ERP system, Confidential system.
• Performed functional and unit testing. Created the Traceability Matrix for the functional and unit test scripts in conjunction with the Confidential ’s (Site User Requirement) and SFS documents to provide end to end positive and negative testing. In addition to the SFS documents, created powerful, data-rich diagrams that enable you to communicate and share complex information more effectively, using MS Visio.
• On the PGMS project, I executed the IQ Protocols test scripts to ensure the data migration process was successful prior to GO-LIVE. Worked on many systems to ensure they were ready for the systems to be decommissioned. This process was necessary in the migration the data from the legacy systems over to PGMS.
• Wrote and maintained multiple test plans and Unit and Functional and other test cases.
• On the Decommissioning project, worked on many retirement reports before the systems were decommissioned and migrated to the new system. Executed test scripts using the automated testing application, AutoMate.
• On the Decommissioning project, I wrote training materials and PowerPoint presentation for one of the FCMS legacy data system. Used MS Project to create and organize my objectives and plans to achieve my tasks. Trained users on the new application to handle FCMS legacy data.