PROFESSIONAL PROFILE:

• 14 years of extensive experience in Product life cycle roles involving specification, design, development, validation and sustenance and clear understanding & appreciation of the full development and test life cycle.
• 8+ years of experience as a Technical Project Manager and 6+ years’ as Development, Business Analyst and QA Lead
• Experience in Design, Development, Enterprise E2E Test, Integration Testing, Business Analyst, Operations Support includes CPE Device - Set tops Testing in Android, iOS, CISCO (DNCS), Motorola ARRIS (DAC) & Pace.
• Extensive Experience in Telecom - GSM, CDMA, Cable MSO’s, Banking-Cards, Healthcare and Travel Domains.
• Expertise in setup and supporting Dev & Test Processes like Waterfall & “V”, STLC, Agile, Dev Ops, Iterative & Defect Life Cycle and Environment Mgmt, Test Tools and Techniques
• Worked on complete life cycle, Expertise in Test Planning, Design & Test Estimations, TDM, Vendor and Client Mgmt., Budgeting, resourcing, Metrics, writing and execution of Test Cases etc.
• In-depth of Development, configuration, testing and BA experience in ecommerce Portal, Travel Services, Configuration Support, BSS and OSS (eTOM) Applications Testing (Fulfillment and Assurance), Billing System - Billing, Rating, Bill Presentment, GSM, SMSC, HLR, GSM - Core OSS, Reconciliation, DWH, Informatica, Banking Portals, Credit Cards, Payments, Redemptions, Mobile and Tablet Apps Testing - iOS, Android, etc.
• Expertise in CRM and ERP packages - Siebel 7.8, 8.1, Clarify 8.0, SAP CRM, Salesforce (Order Management, OSM - L2C, T2R), Order Management, Contacts, Salesforce Automation, E2E Billing systems in BSCS, CSG, AMDOCS, Oracle BRM.
• Skilled in BSS/OSS functions, Mediation, Rating, Netcracker, Ericsson CBiO, EPC, Order Mgmt, Account and Device Provisioning,
• Onsite Client Visit: UAE (Dubai), UK - London, USA - Phoenix, Ohio, St. Louis, Charlotte and West Chester, PA.

TECHNICAL SKILLS:

Project Management Tools: MS Project (MPP), VISIO, MS Office Suite, Macros, etc.

Programming Language: Core Java, C++, VBScript, Descriptive programming, Shell Scripts, PL/SQL, Java, Linux, Perl, MQ Series, Web services, HTML, XML, JSON

RDBMS: Oracle 10g/12c, Oracle-SQL, My-SQL, SQL Server

Operating System: UNIX, Windows, Android, iOS, IBM Mainframes

Defect Tracking Tools: HP ALM, Jira, Rally, Test Rail, and Bugzilla

Methods: E2E, Integration, Regression Manual and Automation Testing using “V”, Water

IDE: IntelliJ, Eclipse, Edit Plus, and Notepad++.

Web Server: Apache Tomcat, IIS.

Code Management Tool: VSS, SVN, Maven, Puppet, GitHub, VM ware, Capistrano, Jenkins

Functional Testing Tool: HP UFT 12.01, HP ALM, HP Performance Center

Other Tools & Technology: Microsoft Office suite, MPP, Visio, BPM Modeling, XML, HTML, Rest Client, SoapUI, Net Cracker, Cramer, Siebel 7.8, 8.1 CRM- All Modules -eCommunications, Clarify 8.0 CRM, Salesforce UI, Salesforce Automation, Order Management, Oracle CRM, BRM, BSCS IX / PX, Resource Management, Payments, Product Configurations, Rating, Billing, Bill Presentment, Amdocs DDP-Order Management, API-Web Services, ACSR - CSG CRM, SAP ERP - CRM, SAP ECC, SAP HR, DWH, Informatica, Reporting, BEA’s Web logic Integration, ETL-Informatica, TIBCO EAI, AVAYA / CISCO IVR, Avaya CMS, NICE Recording, CISCO ICM, Contact Center Support - Voice, Mail & Chat, MS Media Room, MSAN, AAA, Alcatel Lucent OBILF, DAC Configurations, CISCO Head End - Explorer Configuration (ECS), EC, DTACS, QPSK, GQAM, VOD, Meta Data Services, VOD Content and Search management systems, VOD- UDB Services, JMeter, Maven, HP Load Runner, HP UFT, HP Performance Center, HP ALM Tools and Administration, Custom Reporting, Settops Testing in CPE's - Motorola, CISCO, PACE, DTA devices, OTT Device, DRM, DAC and DNCS Head end, Guide Search - EPG, DRM, cDVR, Rovi Guide, Gracenote Guides, Oracle ATG, WordPress CMS, Endeca Search etc.

PROFESSIONAL EXPERIENCE

Confidential

Test Transition Manager

Responsibilities:

• Performed and managed the activities of the Development, Functional Testing, Integration, End to End Enterprise Testing, and Specialized Testing, CPE Device Testing, Automation - Continuous Integration and Continuous Testing, Performance, UAT, Production and Operations over Telecom, Banking and Travel and Health Care Verticals.
• Seasoned in Program Management, Project Management, Test Management, Vendor Management, Configuration, Environment Management in Waterfall, Agile, Iterative, DevOps and Lean Models
• Responsible for preparing the use cases, converting use cases to requirements, Testing, Prod & Ops Support.
• Identified and analyzed areas of potential risks in projects, planned corrective and preventive actions for the same.
• Analyze, Identification of business threads, Build Overall Dev and Test Plan & Test Strategy, Design Test Scenarios and also perform Manual and Automation testing based on requirement. Also, provide support on Prod Test and Ops Maintenance
• Expertise in complete life cycle on Order Management functions in CRM like Product Catalog configurations, customer segmentations, Transaction Analysis, Campaign Management, Sales Force Automation, Opportunity Management, Accounts, Site Visit Scheduling, Contacts, Reporting and Trouble Ticket Management.
• Specialized in CSG, AMDOCS, BSCS IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (Px), Base Line Configuration, External Interface, Migration and Conversion, SIM Management, Offer configurations, Billing Migration/Conversion, General Ledger updates etc.
• Expertise in Avaya/CISCO CMS Call Routing, Work force Management - Blue Pumpkin, Contact Center Support, Nice Recording and Configurations, CISCO Internet Call Manager, Scheduling for Voice, Chat, Mail, configurations, Capacity Planning.
• Expertise in Testing of ecommerce Portal, iOS, Android Mobile Apps and native Apps, Banking, Credit Cards, Payments, Redemptions, SOA Testing using Rest Client, SOAPUI, SQL, Data Migration, etc.
• Worked on BSS/OSS Order Management in Fulfillment and Assurance, Rating, Billing of CDR’s, UDR’s, EDR’s, in BSCS, Product Centre Management, Baseline configuration, Product Catalogue Configurations in Siebel, Siebel CTI Management, Customer and Account Management, Campaign Management, Sales and Opportunities, Site Visit Tracking, Wallet Management, Trouble Ticket Management, Expertise in eTOM Applications
• Specialized in Billing Systems like BSCS IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (Px), Base Line Configuration, External Interface, Migration and Conversion. Expertised in Testing Wireless, Wireline - Voice, Video and Internet - BSS/OSS
• Providing Environment, Production and Operations Support, Ticket Clearance, Providing fast resolution
• Experience in handling medium to large sized teams (Team size: 10-45)
• Developing and maintaining the overall Project Management, Initiation, Budgeting, Risk, Schedule, Monitor & Closure
• Strong influencing and high impact Communication skills to Business, Customer and other Support Teams (Dev/Ops)
• Having a flexible attitude and ability to quickly adapt, learn and implement new skills in less time
• Experience of handling Client Management /Vendor Management facing roles and constantly maintaining high levels of accuracy for the Deliverables provided
• As a Lead, Develop and maintain overall Integration, Development, Project Plan, Test Strategy, Test Plan, Automation, and Metrics for effective Development and Testing.
• Can translate business processes into clear and comprehensive Use Cases and test scenarios.
• Managing project deliverables, managing service escalations, complaints and client interactions
• Performs Planning, Budgeting, Forecasting, Allocation, Estimation, Reviewing and approving effort estimations for projects.
• Facilitating triage of quality issues in projects and applications. Prioritizing Dev, testing based upon requirements priority to support risk-based testing. Timely delivery of assigned modules
• Preparation of Weekly, Monthly, Summary & SMG Reporting to client and other stake holders

Confidential

Test Transition Manager

Technologies: Enterprise Carrier, Siebel, Oracle BRM, CSG, ICOMS Mediation and Rating, Finance, HRMS, Salesforce, IT Services

Responsibilities:

• Worked as a Transition Manager - Transition from Legacy Time Warner Cable and Legacy Bright House Networks
• Worked on complete PLM lifecycle on Enterprise Carrier Application which is supported by Time Warner - Digital Voice and Data that has to be merged with Charter.
• Worked on Complete Transition Plan, Due Diligence, Application Assessment w.r.t QA and BA. Resource Planning, Resource Consolidation.
• Worked on Complete Transition Plan for 3 months in order to effectively merged to Charter
• Review of current functional Specs, Authoring, Reconciliation, authoring, Resource Planning, Status Review, Prioritize testing based upon requirements like risk-based testing, Functional, Regression, Automation & Performance, etc. Timely delivery of assigned modules
• Triage of quality issues in projects and applications
• Enterprise and SMG Reporting to Director at Charter and ensuring timely delivery with the agreed time lines and enables Continuous Delivery.

Confidential

Lead Consultant

Technologies: CMS - ATG, WordPress CMS, Endeca Search, SAP ERP - ECC

Responsibilities:

• Worked as a Lead Consultant - Release Test plan creation, Test Strategy, Test execution, Environment and Release Management for Word Press and CMS ATG Migration
• Worked on complete PLM lifecycle on ecommerce Portal which deals with both ATG CMS-Catalog Management, WordPress Content Management, Endeca Search - Experience Manager, SAP ECC & CRM

Confidential

Consultant/Lead

Technologies: TQM Video, Systems Engineering, Devices, DAC & DNCS Config, OTT, DRM, Rovi Guide Validation, Systems Engineering -BSS/OSS Configurations

Responsibilities:

• Worked as a QA Consultant - Release Test plan creation, Test Strategy, Test execution, Environment, Ops, Automation, Release Management, Partner and Vendor Management, Metrics and Reporting
• Performed and managed the activities of the Functional Testing, End to End Testing, Specialized Test like Settops Device testing, Continuous Integration and Testing support for Cable Services in Agile and DevOps Model
• Scrum Master Practitioner @ Confidential for CoMPASS Video Portfolio
• Reviewing and approving testing effort estimation for projects,
• Manage the activities of the Integration, Service Request, Functional Test, Specialized Test, and other support teams by effectively putting Environment, configurations, Defect, Monitoring, Access control in place
• Plan, Review and approve of Continuous Integration, Continuous Testing using different Automation tools.
• Effective use of CI/CT testing using Java, Jmeter, Rest Client, Ruby, Capistrano scripts, Fitnesse tools
• Resource Planning, Allocations, Status Review, Prioritize Dev & Testing and Timely delivery of assigned modules. Effectively liasing with other teams
• Facilitating triage of quality issues in projects and applications, Communications, KPI’s, Service Request, etc.
• Reporting to Onsite Client Manager, SMG reporting - Daily, Weekly, Monthly on ongoing Testing activities.
• Preparing Budgeting, Forecasting, Billing, Training and mentoring, billing timesheets, timely delivery, etc.
• Participation in Project audit and other Quality related activities.

Confidential

QA Consultant/Lead, Phoenix, AZ

Technologies: Wireless, Wire line and Cable Technologies, - BSS/OSS and Enterprise

Responsibilities:

• Worked as a QA Lead and QA Consultant. The requirement is to accomplish the existing Web portal applications like Self Care Card Management, Redeem has been switched to Mobile - iOS and Android Platform
• Performed Requirement Analysis and Test Planning.
• Studying the entire application management process, procedures, identifying the QA Points and prepare the same
• Test Case creation, Test data preparation and environment set up in iOS and Android Devices
• Test case execution, bug reporting and tracking till closure using ALM and Rally.
• Coordinating with the Clients for Tracking and Mitigating the Risks
• Ensure Timely Delivery & Management reporting to Clients

Confidential

QA Consultant

Technologies: Wireless, Wireline and Cable Technologies, - BSS/OSS and Enterprise

Responsibilities:

• Worked as a QA Lead, Dev lead, Test Lead, Designer (Analyst), QA Tester.
• The requirement is to accomplish the existing & New Changes occurred in various systems like Siebel, BSCS, HPSA, Portal, PGW, etc.,
• Specialized in BSCS IX R2, CX Configurations, RA, System Administration, Marketing, Billing and Rating, Account Receivables, Product Center (Px), Base Line Configuration, External Interface, Migration and Conversion
• Coordinating Prepared Test Plan & Provide Estimation for the Releases.
• Building High Level Test Scenarios & provide walkthrough about the CR or Project to the Testing Team
• Worked on BSS/OSS Order Management in Fulfillment and Assurance, Rating, Billing of CDR’s, UDR’s, EDR’s, in BSCS, Product Centre Management, Baseline configuration, Product Catalogue Configurations in Siebel, Siebel CTI Management, Customer and Account Management, Campaign Management, Sales and Opportunities, Site Visit Tracking, Wallet Management, Trouble Ticket Management, Expertise in eTOM Applications
• Supporting Production and Operations support for OSS Teams and Vendor Management activities
• Managing a Siebel Testing Team for both Mobile, Fixed & QC Defects
• Liaising with Environment Team for effective Deployments of CR’s & Projects in Time
• Coordinator for Testing Team & Dev. Team regarding the Projects or CR Execution.
• Reviewing the status of the project and taking corrective measures as required.

Confidential

Lead Consultant/Support Engineer

Technologies: One Siebel EBusiness Applications- 7.8, Cramer 6.1, Amdocs Clarify CRM, Sun OS, MQ Series, Java, WLI, Weblogic, SOA Application testing, Environment Maintenance

Responsibilities:

• Worked as a Project Lead- Preparation of Test Strategy, Test Plan, and Project estimation & rolling out the same.
• Coordinate and follow-up between Technology work streams, for resolving any SIT defects/issues.
• Managing project deliverables, managing service escalations, complaints and client interactions, Risk, Reporting, Defect, release and Environment Management.
• Create dashboard for SIT activities and publish it to all the project stakeholders
• Co-ordination of UAT hand-over, Management Reporting & ensure timely delivery